Adara Communities

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Good Afternoon, If Adara Communities never intended to return my call or email they should not have given me that impression over the phone Please close this complaint! The change to customer service, communication, and tenant relations that needs to take place in Adara Communities is not going to happen until they care enough to take this complaint and future complaints seriously Thank you for trying! Regards,

Revdex.com: I have reviewed the response made by the business in reference to ***plaint ID 10590254, and have determined that this proposed action would not resolve my ***plaint Sent: Thursday, April 30, 1:PMTo: [redacted] Subject: ***plaint Hi, I am emailing to tell you that my ***plaint #has not been resolved and I do not wish for my case to be closed yetThe party I ***plained about is working to resolve our dispute, but, since it is not resolved yet, I am emailing you Best, [redacted] Regards,

From: [redacted] Sent: Wednesday, September 03, 5:PM /> To: drteamSubject: FW: [redacted] [redacted] -Revdex.com Complaint [redacted] (Response) [redacted] | Legal & Resident Relations From: [redacted] Sent: Wednesday, September 03, 5:PMTo: [redacted] Subject: [redacted] -Revdex.com Complaint [redacted] (Response) Good Afternoon [redacted] , We understand that the onsite team worked on this issue all last week and we are sorry to hear that there are new concernsThe team is aware of the problem and working on a solution in a diligent manner While it may not make much sense, we wanted the issues to be completely resolved before we issued a concession or final decision of any sorts We understand your water was tested yesterday and was reading hire tempsWe are still working on a permanent solution We sincerely apologize that you have been inconvenienced and we assure you we want to resolve this permanently as much as you want/need us to We assure you we will resolve this in a satisfactory manner Sincerely, [redacted] | Legal & Resident Relations [redacted] | [redacted] | [redacted] | [redacted]

I have been living @ [redacted] since 8/25/moving here has been nothing but a hassle especially having a year old son… As I look back from the beginning everything was offAs soon as you pull into the expensive complex you can see sheets and comforters from where people have used them to cover up broken blinds I was not satisfied that most tenants had gates on their fenced in patio whereas I didn’t being a single mom and wanting more securityI was told by the property manager’s daughter that they would locate me one and they never didSince then my mother has called several times regarding that issue, because she witnessed kids staring in my houseThis leads to another issue where my blinds do not cover my whole back window, so in my ungated backyard people can peak into my townhome…My son’s room also has no outlet cover and I’ve advised several times regarding that even leaving a note on the door when I was supposed to have an inspection in OctoberI always noticed that the toilet in the bath always acted as if it was stopped up and released slowI didn’t think much of it being it’s just my son and I there and we just would avoid using the ½ bathIn my upstairs bathroom I could always smelled faint sewage from time to timeTwo weeks before Christmas the toilet in the half bath overflowed I called maintenance and they came and mopped On December 31st the toilet overflowed yet again I had to clean the mess being it was the holiday but maintance was still informed Friday January 1stThe maintenance came 1/2/I noticed someone had been in my home and fidgeted with the toilet, but once I flushed it to make sure on 1/3/it overflowed… I ran to my neighbor’s house where I noticed the maintenance man stays there asking could I speak with him it was an emergencyI asked my neighbor to come take a look at it and he said “I’m not sure why they moved you into this apartment same man of your kind left, because home has too many issues.” He said he will get in contact with the maintenance man being he would not understand meThe following week they left a note on my door disclaiming they are having sewage problems and to not use to much waterI was left no notifications on whether a professional cleaning company came and what the diagnoses wasAll I know is that I did not want to use the bathroom downstairsMonday I heard a loud noise I ran to the bathroom and saw dark black coal looking sewage slowing rising…by the time I ran upstairs to get my son I heard and smelled the sewage overflowI immediately called emergency maintenance and left a voicemailI had to move fast to get myself and yr old out of the house because the smell was starting to bother meI returned home early from work to still smell sewage and still see reminisces of sewage on the floor and behind my sectionalIn the kitchen I found a note that stated… “Please don’t put nothing but toilet paper down the toilet we pulled out a bunch of goodies.” That to me was derogatory and I felt discriminated against being I’m a single black woman I went to the rental office where the property manager was located and stated that they needed to come back and clean the townhome b/c it was half done and not cleaned in a sanitary mannerShe nodded and said as far as rent and insurance to contact Tina [redacted] 1-711-I’ve called and Monday 1/25/since 3pm Adara Communites left voice messages and no response… This is unacceptable how is it me being in this townhome not even six months cause all this sudden sewage damage when I’ve been told that [redacted] has always had issues

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I spoke with [redacted] , we both agreed that I pay a late fee in the amount of $only for the month of July I turned in monies to foxwood front office w/ *** 7/26/during business hours

They resolved this matter amicably [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Sent: Thursday, August 28, 9:AMTo: [redacted] Cc: drteam /> Subject: Revdex.com Case # [redacted] | [redacted] | [redacted] | RESPONSE Good Morning [redacted] ***, It was a pleasure speaking to you last night however I apologize it was under these circumstancesAs you and I discussed, the majority of your issues have been resolved with the exception of your master bedroom lightWe will have maintenance in your unit within the next hours to address these concerns In regards to your overall experience at Cross Creek, we sincerely apologize that is has not been as pleasant as we would likeWe will address your customer service concerns with our onsite team and we are confident you will see difference in the days to come As a token of our apology, we have applied a one time, non-negotiable resident relations concession to your ledger in the amount of $We ask that you keep this concession confidential and do not share the details with other residents With respects to your concerns of harassment surrounding the notice placed on your door for a noise complaint, please know it is our position that the staff acted appropriately While we understand it may not have been originating from your apartment, but because it was alleged, the team was acting in their authority to enforce our community policiesWe appreciate you updating our office that the noise was not coming from your unit and we are confident there will not be any issues in the future As you were advised, you are encouraged to route future maintenance concerns to the onsite team and they will be handled diligentlyYou should issue your requests in writing as stated in your lease If you have other concerns regarding this complaint, please contact my office directly as we have asked our team to refrain from discussing the details or emailing about it any further Thank you for the opportunity to serve you Sincerely, [redacted] | Legal & Resident [email protected] [redacted] | [redacted] Tel [redacted] | Fax: [redacted] | [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint There is evidence of infestation all over the complexThe management has entered my home and informed me that there is an infestationThey are the reason I know what bat bugs areThey have offered to throw out my couch and brand new mattress and replace it with a used couch and an air mattressThey have inspected and initiated the fumigation processWhy inspect and spray if there was no evidenceMaintenance and management have inspected several timesNow I am stuck wondering what I'm going to do about my clothing, what I'm going to do about furnitureEtc if I do moveNot to mention I was told the fumigation would take sprays so if I do decide to move I could possibly still have eggs or bugs in the few things I have leftI have pictures and witnesses to attest to the evidence of infestationI've asked several times to file a claim to at least recover something to move forward to no availThe district manager just showed up to my door with no proper notice and was more concerned with my possible move out date than addressing the issueIt felt more like retaliation than resolutionI'm ready to sue at this pointThis is simpleAll I ask is that I'm compensated for my losses property and time I could not sleep in my homeSimple insurance claimIf this is not addressed properly I will consult legal representationThis is ridiculousI can't even sleep in the apartment that I pay for and I'm getting the run around Regards,

Thank you for contacting Adara Communities via the Revdex.com We are sorry to hear that you are experiencing issues with your move out disposition form We will gladly review your account and follow up with youIn the meantime, they balance remains dueIf we make any adjustments as a result of our review, we will update you accordingly We are most confident that our property has the proper documentation to support the charges on your fileWe will be in contact with you in 7-days Sincerely,

Sent: Friday, October 07, 3:PM Subject: Revdex.com Complaint, Yaminah [redacted] , Unit ***, Emery Bay # [redacted] Dear Yaminah, We are very sorry to hear that you have experienced issues with the processing of your payment We will look into this and have the community manager reach out to you We do not have information on the moment as to what happened with your payment but we assure you we are not in the business of being deceitful Our goal is to serve you for years to come We will do all we can in our control to have your funds released if that is in orderAt this point it is difficult issue a statement without having researched your allegations Sincerely, Tina Rivera | Legal & Resident [email protected] P.OBox | Houston, Texas Tel800-711-| Fax: 888-404-| www.adaraliving.com

3-4-At Thorntree, the lady at front desk change me from apartments according to her same price $When I go to pay 1st month she added a 2nd deposit $, but after a few minutes she then cancel it but increased the rent to $an not the same size apartment

From: [redacted] Sent: Thursday, August [redacted] 3:PMTo: [redacted] Cc: [redacted] Subject: RE: Revdex.com Case # [redacted] & [redacted] | Champion Oaks Apartments | [redacted] Ms [redacted] , you called several hours after I emailed you and as I explained, our supervisors have up to hours to return your callI apologize if you have not heard from our supervisor at this pointI apologize that you have such an ill opinion, but I am doing what position entailsYou were yelling, and you eventually terminated the call prematurely which hinders my ability to speak to you Since you allege you have not heard from our supervisor, please call her cell phone at ###-###-####Her name is Kathy Maxie Launching an entirely new complaint is not the best avenue to take to reach a resolutionI cannot guarantee you will obtain the result you are seeking but I can assure you that our supervisor will address your concerns in a manner that represents our company and customer service guidelinesPlease feel free to reach out to her at your convenience and in the meantime, I will advise her that you said you have not spoken to her Talk to you soon, [redacted]

Revdex.com: This letter is to inform you that Adara Communities has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/19/and assigned ID [redacted] Regards, After speaking to manager of the business we have made progress to resolve a few issues that may have had a lack of communication not only by the tendent (me) and the office employeesWe are working together to resolve the issue in a matter of days! Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Here is the following information requested by Adara Communities New address: Community name: [redacted] Move out date: [redacted] AptNumber: [redacted] I would aslo request to recieve an email of whom else I may contact regarding this transgression, In the case that I should need to dispute the charges Thank you, [redacted] ***

Our records show that as of 2:CST Mr*** has had a new condensing unit installed and we have issued a one time concession of $off his June Rent as a resident relations courtesyTo our knowledge he is satisfied at this point
We are pleased that we were able to remedy his concerns and
retain him as a resident
Sincerely,
*** *** | Legal & Resident Relations *** *** *** *** | Houston, Texas
Tel*** | Fax: *** | *** --------------------------------
Revdex.com Case # *** - Adara Communities
Customer Information: *** *** *** *** *** *** *** ** *** * ** *** Daytime Phone: *** Evening Phone: *** E-mail: a*** The details of this matter are as follows:
Complaint Involves:
Service Issues
Customer’s Statement of the Problem:
I moved into Trinity Place Apartments in Middletown, OH around March 1, Approximately weeks ago I contacted the office about my air conditioner not working properlyAfter contacting them multiple times without any promised returned calls, I called today, 5/7/and was told that was A/C was on the list to be fixedAfter coming home from work today, 5/7/I found a memo on my kitchen counter stating that my A/C was fixedI must point out that someone entered my apartment without my consent as the young lady that works in the office informed me that no one needed to be present while it was being fixedAfter talking to the maintenance man later, he accused me of telling him in the hallway that he could enter my apartment at any timeI do not recall ever making that statementThe maintenance man, when I met him the hall on a previous date apologized profusely and stated that the part was in, but didnt declare a date of completionThat being said, my A/C is still not workingI called the office and told the young lady about what was happeningShe stated that she would call me backInstead a very discourteous and unprofessional maintenance man called me back and stated that it had to be degrees for them to come outIts degrees outsideAccording to Ohio Renters Rights, ALL major appliances must be in working order at all timesAfter ending the call with the maintenance person, I called the office again, whose hours state that they are open until 6pm EST I called at 5:50pm and no one would answerThen I called the corporate numberAnother young lady stated that I would be called back by the district managerIm still waitingMy apartment is muggy and warmI have high blood pressure and sleep apnea and refuse to be treated with such an ignoring attitudeWhile I have been a resident here for a short time, I have kept my end of the rental agreementI adopted a cat, paid the required deposit and pay monthly pet rentI have paid on or before the 1st of each monthIm sure that a portion of my rent paid is paid toward maintenance and the use of my air conditioner; both of which I am not satisfied
Complaint Background:
Product/Service: Apartment Rental
Problem Occurred: 4/13/
Name of Salesperson:
Desired Settlement:
I believe that I should be compensated for the lack of use of my air conditioner and the lack of response from maintenance
If you are viewing this complaint online, attachments are highlighted in blue and located at the bottom of the pageAttachments for mailed complaints are enclosed

Hello,
Thanks for your recent message to Adara CommunitiesSince regular electronic correspondence is not a secure method of contacting us and we wish to protect the integrity of your account information, we prefer to discuss personal and account-specific questions in person and over the
telephone rather than by e-mailWe’ll be glad to assist you, but because regular e-mail is not secure, we’ll need to call you to discuss this matterYour email has been forwarded to the appropriate property supervisor review and handlingDue to the number of calls/emails received on a daily basis, we allow 24-hours for our Property Supervisors to fulfill this request
We are most confident our Property Supervisor will address your concerns in a satisfactory manner however, in the event that you have not heard from a supervisor within in this timeframe, please call Resident Relations at *** and we will offer whatever assistance we can
Sincerely,
*** *** | Legal & Resident Relations *** *** *** *** * *** *** *** *** *** * *** *** * ***

We have already issued a final response in this matter directly to the tenantWe will not be making revisionsSee attached
Tina Rivera

We are aware of Ms*** concerns and we have finalized them with her and her husband directlyHer balance remains dueWe will not be making any changes to her balance
*** ***
Legal and Resident Relations

I currently stay in Timbers of Deerbrook That is the property I am currently having trouble reaching.
Thanks