Adara Communities

Revdex.com:
This letter is to inform you that Adara Communities has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/19/2016 and assigned ID [redacted]
Regards,     After speaking to manager of the business...

we have made progress to resolve a few issues that may have had a lack of communication not only by the tendent (me) and the office employees. We are working together to resolve the issue in a matter of days! Thank you

I have been living @ [redacted] since 8/25/2015 moving here has been nothing but a hassle especially having a 3 year old son… As I look back from the beginning everything was off. As soon as you pull into the expensive complex you can see sheets and comforters from where people have used them to cover up broken blinds. I was not satisfied that most tenants had gates on their fenced in patio whereas I didn’t being a single mom and wanting more security. I was told by the property manager’s daughter that they would locate me one and they never did. Since then my mother has called several times regarding that issue, because she witnessed kids staring in my house. This leads to another issue where my blinds do not cover my whole back window, so in my ungated backyard people can peak into my townhome…My son’s room also has no outlet cover and I’ve advised several times regarding that even leaving a note on the door when I was supposed to have an inspection in October.
I always noticed that the toilet in the .5 bath always acted as if it was stopped up and released slow. I didn’t think much of it being it’s just my son and I there and we just would avoid using the ½ bath. In my upstairs bathroom I could always smelled faint sewage from time to time. Two weeks before Christmas the toilet in the half bath overflowed I called maintenance and they came and mopped. On December 31st the toilet overflowed yet again I had to clean the mess being it was the holiday but maintance was still informed Friday January 1st. The maintenance came 1/2/2016 I noticed someone had been in my home and fidgeted with the toilet, but once I flushed it to make sure on 1/3/16 it overflowed… I ran to my neighbor’s house where I noticed the maintenance man stays there asking could I speak with him it was an emergency. I asked my neighbor to come take a look at it and he said “I’m not sure why they moved you into this apartment same man of your kind left, because home has too many issues.” He said he will get in contact with the maintenance man being he would not understand me. The following week they left a note on my door disclaiming they are having sewage problems and to not use to much water. I was left no notifications on whether a professional cleaning company came and what the diagnoses was. All I know is that I did not want to use the bathroom downstairs.
Monday I heard a loud noise I ran to the bathroom and saw dark black coal looking sewage slowing rising…by the time I ran upstairs to get my son I heard and smelled the sewage overflow. I immediately called emergency maintenance and left a voicemail. I had to move fast to get myself and 3 yr old out of the house because the smell was starting to bother me. I returned home early from work to still smell sewage and still see reminisces of sewage on the floor and behind my sectional. In the kitchen I found a note that stated… “Please don’t put nothing but toilet paper down the toilet we pulled out a bunch of goodies.” That to me was derogatory and I felt discriminated against being I’m a single black woman. I went to the rental office where the property manager was located and stated that they needed to come back and clean the townhome b/c it was half done and not cleaned in a sanitary manner. She nodded and said as far as rent and insurance to contact Tina [redacted] 1-800 711-5430. I’ve called and Monday 1/25/16 since 3pm Adara Communites left voice messages and no response… This is unacceptable how is it me being in this townhome not even six months cause all this sudden sewage damage when I’ve been told that [redacted] has always had issues.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
 
Here is the following information requested by Adara Communities
 
New address:
 
  
Community name:
[redacted]
Move out date:
[redacted]
 
Apt. Number:
[redacted]
 
 
I would aslo request to recieve an email of whom else I may contact regarding this transgression, In the case that I should need to dispute the charges.
 
Thank you,
 
                   [redacted]