Adara Communities

From: [redacted] 
Sent: Friday, May 23, 2014 4:20 PM
To: [redacted]
Subject: Revdex.com Complaint | Colony of Springdale, [redacted] |Complaint #[redacted] | RESPONSE 
Importance:...

High
Dear Ms. [redacted] 
 
Thank you for contacting our office with your concerns. We sincerely apologize for the inconvenience you have been caused and we assure you we will work to resolve your complaint quickly.  Your complaint has been forwarded to [redacted] for handling. Ms. [redacted] will work with you and the property on a speedy resolution.  
 
Sincerely,
 
[redacted] | Legal & Resident Relations
[redacted] 
[redacted] | Houston, Texas [redacted] 
Tel. [redacted] | Fax: [redacted] | [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to [redacted]plaint ID 10590254, and have determined that this proposed action would not resolve my [redacted]plaint.  
Sent: Thursday, April 30, 2015 1:14 PMTo: [redacted]Subject: [redacted]plaint 10590254
 
Hi, I am emailing to tell you that my [redacted]plaint #10590254 has not been resolved and I do not wish for my case to be closed yet. The party I [redacted]plained about is working to resolve our dispute, but, since it is not resolved yet, I am emailing you.
 
Best,
[redacted]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Good Afternoon, 
 
If Adara Communities never intended to return my call or email they should not have given me that impression over the phone.
 
Please close this complaint! The change to customer service, communication, and tenant relations that needs to take place in Adara Communities is not going to happen until they care enough to take this complaint and future complaints seriously. 
 
Thank you for trying!
Regards,

Thank you for contacting Adara Communities via the Revdex.com.  We are sorry to hear that you are experiencing issues with your move out disposition form.  We will gladly review your account and follow up with you. In the meantime, they balance remains due. If we make any adjustments as a result of our review, we will update you accordingly.  We are most confident that our property has the proper documentation to support the charges on your file. We will be in contact with you in 7-10 days.
 Sincerely,

Sent: Friday, October 07, 2016 3:54 PM Subject: Revdex.com Complaint, Yaminah [redacted] , Unit [redacted], Emery Bay #[redacted] Dear...

Yaminah, We are very sorry to hear that you have experienced issues with the processing of your payment.  We will look into this and have the community manager reach out to you.  We do not have information on the moment as to what happened with your payment but we assure you we are not in the business of being deceitful.  Our goal is to serve you for years to come.  We will do all we can in our control to have your funds released if that is in order. At this point it is difficult issue a statement without having researched your allegations.  Sincerely, Tina Rivera | Legal & Resident [email protected] P.O. Box 680005 | Houston, Texas 77268 Tel. 800-711-5430 | Fax: 888-404-3269 | www.adaraliving.com

They resolved this matter amicably.
[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  [Provide details of why you are not satisfied with this resolution.]
Regards,
Good Afternoon, 
 
I received a message stating that my  complaint was being closed and assumed to be resolved.  Well it is has not been resolved.  
 
I received a phone call from the [redacted] with A data Communities who stated that someone from the corporate office would be calling me, but I never received a phone call. 
 
I would like this complaint to remain open until I have received a call from Adara Communities. 
 
Thanks

Sent: Thursday, April 23, 2015 4:16 PMTo: [redacted]Subject: Revdex.com Case # 10590254 - Adara [redacted]munities, [redacted]  
Arial,sans-serif;">Hello,   Thanks for your recent message to Adara [redacted]munities via the Revdex.com.  Since regular electronic correspondence is not a secure method of  contacting us and we wish to protect the integrity of your account information, we prefer to discuss personal and account-specific questions in person and  over the telephone rather than  by e-mail. We’ll be glad to assist you, but because regular e-mail is not secure, we’ll need to call you to discuss this matter. Your email has been forwarded to the appropriate property supervisor review and handling.  Due to the number of calls/emails received on a daily basis, we allow 24-48 hours for our Property Supervisors to fulfill this request.   We are most confident our Property Supervisor will address your concerns in a satisfactory manner however, in the event that you have not heard from a supervisor within in this timeframe, please call Resident Relations at  [redacted]-[redacted]-[redacted] and we will offer whatever assistance we can.       Sincerely,   [redacted] | Legal & Resident Relations[redacted].[redacted]@[redacted].[redacted] P.O. Box 6[redacted]05 | Houston, Texas 77268 Tel. [redacted]-[redacted]-[redacted] | Fax: [redacted]-[redacted]-[redacted] | www.[redacted].[redacted]

Sent: Thursday, August 28, 2014 9:53 AMTo: [redacted]Cc: drteam
/>
Subject: Revdex.com Case # [redacted] | [redacted] | [redacted] | RESPONSE
 
Good Morning [redacted],
 
It was a pleasure speaking to you last night however I apologize it was under these circumstances. As you and I discussed, the majority of your issues have been resolved with the exception of your master bedroom light. We will have maintenance in your unit within the next 24 hours to address these concerns.   In regards to your overall experience at Cross Creek, we sincerely apologize that is has not been as pleasant as we would like. We will address your customer service concerns with our onsite team and we are confident you will see difference in the days to come.  As a token of our apology, we have applied a one time, non-negotiable resident relations concession to your ledger in the amount of $100.00. We ask that you keep this concession confidential and do not share the details with other residents.
 
With respects to your concerns of harassment surrounding the notice placed on your door for a noise complaint, please know it is our position that the staff acted appropriately.  While we understand it may not have been originating from your apartment, but because it was alleged, the team was acting in their authority to enforce our community policies. We appreciate you updating our office that the noise was not coming from your unit and we are confident there will not be any issues in the future.   As you were advised, you are encouraged to route future maintenance concerns to the onsite team and they will be handled diligently. You should issue your requests in writing as stated in your lease.  If you have other concerns regarding this complaint, please contact my office directly as we have asked our team to refrain from discussing the details or emailing about it any further.  Thank you for the opportunity to serve you.
 
 
Sincerely,
 
[redacted] | Legal & Resident [email protected] [redacted] | [redacted]
Tel. [redacted] | Fax: [redacted] | [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
There is evidence of infestation all over the complex. The management has entered my home and informed me that there is an infestation. They are the reason I know what bat bugs are. They have offered to throw out my couch and brand new mattress and replace it with a used couch and an air mattress. They have inspected and  initiated the fumigation process. Why inspect and spray if there was no evidence. Maintenance and management have inspected  several times. Now I am stuck wondering what I'm going to do about my clothing, what I'm going to do about furniture.. Etc if I do move. Not to mention I was told the fumigation would take 3 sprays so if I do decide to move I could possibly still have eggs or bugs in the few things I have left. I have pictures and witnesses to attest to the evidence of infestation. I've asked  several times to file a claim to at least recover something to move forward to no avail. The district manager just showed up to my door with no proper notice and was more concerned with my possible move out date than addressing the issue. It felt more like retaliation than resolution. I'm ready to sue at this point. This is simple. All I ask is that I'm  compensated for my losses property and time I could not sleep in my home. Simple insurance claim. If this is not addressed properly I will consult legal representation. This is ridiculous. I can't even sleep in the apartment that I pay for and I'm getting the run around.
Regards,

From: [redacted] Sent: Thursday, August [redacted] 2014 3:34 PMTo: [redacted]Cc: [redacted]Subject: RE: Revdex.com Case # [redacted] & [redacted] | Champion Oaks Apartments | [redacted]
 
Ms. [redacted], you called several hours after I emailed you and as I explained, our supervisors have up to 48 hours to return your call. I apologize if you have not heard from our supervisor at this point. I apologize that you have such an ill opinion, but I am doing what position entails. You were yelling, and you eventually terminated the call prematurely which hinders my ability to speak to you.  Since you allege you have not heard from our supervisor, please call her cell phone at ###-###-####. Her name is Kathy Maxie.  Launching an entirely new complaint is not the best avenue to take to reach a resolution. I cannot guarantee you will obtain the result you are seeking but I can assure you that our supervisor will address your concerns in a manner that represents our company and customer service guidelines. Please feel free to reach out to her at your convenience and in the meantime, I will advise her that you said you have not spoken to her.
 
 
Talk to you soon,
 
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

From: [redacted] Sent: Wednesday, September 03, 2014 5:10 PM
/>
To: drteamSubject: FW: [redacted] [redacted]-Revdex.com Complaint [redacted] (Response)
 [redacted] | Legal & Resident Relations
 From: [redacted] 
Sent: Wednesday, September 03, 2014 5:09 PMTo: [redacted]Subject: [redacted]-Revdex.com Complaint [redacted] (Response)
 
Good Afternoon [redacted],
 
We understand that the onsite team worked on this issue all last week and we are sorry to hear that there are new concerns. The team is aware of the problem and working on a solution in a diligent manner.  While it may not make much sense, we wanted the issues to be completely resolved before we issued a concession or final decision of any sorts.  We understand your water was tested yesterday and was reading hire temps. We are still working on a permanent solution.  We sincerely apologize that you have been inconvenienced and we assure you we want to resolve this permanently as much as you want/need us to.   We assure you we will resolve this in a satisfactory manner.
 
 
Sincerely,
 
[redacted] | Legal & Resident Relations[redacted] | [redacted]
[redacted] | [redacted] | [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have de
[redacted]
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
 
Due to the inconsistent story from Adara Communities and my [redacted] we did pay the past due balance. 
 
Everything has been resolved.

Revdex.com:
I made a mistake on the address for this complaint and have submitted a second complaint to resolve the mishap. The complaint is still in effect, and has not been resolved. I am sorry for the mishap
Regards,
[redacted]

Thank you for contacting Adara Communities via the Revdex.com.  We are sorry to hear that you are experiencing issues with your move out disposition form.  We will gladly review your account and follow up with...

you. In the meantime, they balance remains due. If we make any adjustments as a result of our review, we will update you accordingly.  We are most confident that our property has the proper documentation to support the charges on your file. We will be in contact with you in 7-10 days.
 Sincerely,

Hello, we have discussed this directly with the complainant and we are providing a full refund due to her unsatisfactory experience.  We are confident that had she of brought this to our attention prior to vacating, we would have been able to retain her as a resident.  We are saddened...

to have lost her and wish her the very best in her future endeavors. A full refund will be processed within 30 days. 
Tina [redacted]
Legal & Resident Relations

Wow. This management company needs to be shut down. They treat their residents horrible by not handling repair issues within a reasonable amount of time! Hunters Chase by the Dayton Mall! This complex should be condemned. Roach infested, your maintenance repairs will wait for months if it's not considered an "emergency." They over charge Rent because of the location and because most of the residents are relocated working at Lexis Nexus. All of the buildings reek of curry, mold & body funk. Don't let the sign fool you! Ain't nothing luxurious about these over priced ghetto apartments. Adara/ Hunters Chase do the bare minuim to get that $$$! NASTY

3-4-16 At Thorntree, the lady at front desk change me from apartments according to her same price $766 . When I go to pay 1st month she added a 2nd deposit $200 , but after a few minutes she then cancel it but increased the rent to $807 an not the same size apartment.