Adara Communities

Good Morning Ms***,
Thank you for contacting Adara Communities
with your concernsWe have record of your *** *** email and we apologize if our District Manager has not contacted you. We have forwarded your original email and Revdex.com Complaint to *** *** for review and handling. You may contact her on her cell at *** In the event that you have not spoken to her within the next hours, please contact my office directly and we will offer whatever assistance we canWe sincerely apologize for any inconvenience you may have experienced
Sincerely,
*** *** | Legal & Resident Relations***
*** *** *** * *** *** ***
*** *** * *** *** * ***

I currently stay in Timbers of Deerbrook That is the property I am currently having trouble reaching.
Thanks

From: Tina Rivera [mailto:[email protected]] Sent: Monday, November 14, 11:AMTo: drteam ; [email protected]: Revdex.com Case # - Adara Communities, PP, Julia W *** Unit Complaint ID
Good Morning Ms*** Thank you for contacting Adara Communities via the Revdex.com. We are sorry to hear of the frustrations you have experienced. Your email has been sent to Jack *** for review and handling. Jack will work with you and the onsite team towards a resolution. Sincerely, Tina Rivera | Legal & Resident [email protected] P.OBox | Houston, Texas Tel800-711-| Fax: 888-404-| www.adaraliving.com

From: *** *** *** Sent: Tuesday, March
*** 12:PMTo: *** ***Subject: Revdex.com Complaint | Huntington Lakes, *** *** *** ** ***
Dear *** ***
I
am in receipt of your formal complaint and your not so nice voicemail you left
with our office earlier this week. I am very sorry to hear that even
after our March *** conversation where I advised you exactly what
to do, this is still not resolvedAs I explained to you, you were declined for
several reasons
including
but not limited to criminal recordsI do not normally do this, but I have
attached your screening, your qualifying criteria and application for your
records I also explained that occasionally there are systematic errors
that arise and you can clear them up by communicating directly with the
reporting agency, First AdvantageOnce you have formally cleated them up with
First Advantage and it shows you were erroneously declined, we would be able to
offer you a refund as outlined in the applicationAs a result of your
complaint and your claims that you have resolved this with First Advantage, we
have contacted them and requested confirmation of your dealings with them
including the documentation you provided, details of calls or communication
with them and any revisions made to your screening reportOnce we have
received this from them, we will respond accordingly
In the meantime, please refrain from contacting the property and
or First Adavantage as we do not want to subject anyone to further
frustration. In the event you have retained counsel as stated in your
voicemail, please direct them to our officeWe will be in contact soon
Sincerely,
*** *** | Legal & Resident Relations*** *** *** *** * *** *** ***
*** *** * *** *** * ***

Good Morning,
We have received this complaint for the first time on Friday, June 13th Your record states that this is the second transmission and that is not the case
We would love to assist in resolving this complaint but it does not identify an *** *** Please confirm the
community and resubmit the complaint for proper review and handlingWe hope to hear from you soon
Sincerely,
Tina Rivera | Legal & Resident Relations *** *** *** *** * *** *** *** *** *** * *** *** * ***

Hello, we would love to assist with this complaint but we need additional informationPlease provide the name of the community in question, your move-out date, and unit number
Please also provide your forwarding address so that we can send the information you are requesting
Respectfully,
***
***
Legal and Resident Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Please provide your mailing address and we will have a second copy itemization mailed to you. *** *** *** * *** ***

Sent: Tuesday,
August 30, 4:PMSubject: FW: Revdex.com Complaint #***, Champion Oaks, *** ***, *** *** Our onsite team has worked diligently to address the alleged pest control complaints of Ms*** with no evidence of an infestation. We have offered on several occasions to release her from her lease agreement however she has stated she is undecided on what she wishes to do. At this point it is our position that we have exhausted our efforts in assisting her. We will continue to provide a comfortable living environment and address any issues as they ariseSincerely, Tina *** | Legal & Resident Relationstina.***@adaracommunities.com P.OBox | Houston, Texas Tel800-711-| Fax: 888-404-| www.adaraliving.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for contacting Adara Communities. We will look into this immediately and facilitate any repairs necessary
Tina ***
Legal & Resident Relations

Please identify the communities you refer to so that we can properly route your complaint
*** ***

From: *** *** [mailto:***] Sent: Thursday, February 12, 4:PMTo:
***Cc: drteamSubject: Revdex.com Complaint ID ***, *** *** Dear ***, We are sorry to hear your have had a poor experience with a community we manageRegretfully, you have not provided enough information for us to respondPlease respond with the information below so that we can properly review your file 1. Community Name 2. Unit Number 3. Move Out Date 4. Name of Person you are referring to 5. Names of All leaseholders Sincerely, Tina R*** | Legal & Resident Relations*** *** *** *** * *** *** *** Tel*** * *** *** | www.adaraliving.com

From: *** *** [mailto:***] Sent: Tuesday, August 12, 11:AM
/>
To: ***Cc: drteamSubject: Revdex.com Case # *** | Champion Oaks Apartments | *** *** Importance: High
Hello Ms***,
Thanks for your recent message to Adara Communities via the Revdex.com -HoustonWe are sorry to hear that you are experiencing issues with your home Since regular electronic correspondence is not a secure method of contacting us and we wish to protect the integrity of your account information, we prefer to discuss personal and account-specific questions in person and over the telephone rather than by e-mailWe’ll be glad to assist you, but because regular e-mail is not secure, we’ll need to call you to discuss this matterYour email has been forwarded to the appropriate property supervisor review and handling. Due to the number of calls/emails received on a daily basis, we allow 24-hours for our Property Supervisors to fulfill this request
We are most confident our Property Supervisor will address your concerns in a satisfactory manner however, in the event that you have not heard from a supervisor within in this timeframe, please call Resident Relations at *** and we will offer whatever assistance we can
Sincerely,
*** *** | Legal & Resident Relations*** *** *** *** * *** *** ***
*** *** * *** *** * ***

The owner of this property Mr*** is terribleThe floods of May damaged the flooring and walls of one of the buildingsThe carpet on the steps and the flooring still have not been replacedWhat did he do with the insurance money? The Yorktown Apartments are in the Galleria area and they are not well maintained yet they continue to increase the rentRecently this man's billing company is billing us for our water and sewerageWithin months my bill has increased by $This appears to be a conflict of interestLease restrictions are not enforced because they don't care

To Whom It May Concern:
This is in regards to the complain that was filed against our propertyIn
advance, I would like to inform you that our tenants issues are very important to us and we strive to take care of them in a timely manner and to their satisfaction.
The complain that was addressed to you have been taken care of as follows:
Prior to tenant moving the carpet was shampooed and was in satisfactory conditionThe tenant mentioned that the carpet in "one" of the bedrooms needed to get shampooed again because it may not have been dried completely before laying her furnitureOur carpet specialist was sent out as requested by tenant on ***( Tenant move in date *** ) See Attached invoice
Pest Control Service performed a treatment on ***. Tenant can get additional treatments per her request and as neededSee attached work order from pest control company.
Shower was repaired on ***See attached work order.
I appreciate your help with getting this matter taken care ofIf you need any additional information please contact me

We had PREVIOUSLY responded to this complaintPlease check your records
-------------
Hello,
Thanks for your recent message to Adara CommunitiesSince regular electronic correspondence is not a secure method of contacting us and we wish to protect the integrity of your account information, we prefer to discuss personal and account-specific questions in person and over the telephone rather than by e-mailWe’ll be glad to assist you, but because regular e-mail is not secure, we’ll need to call you to discuss this matterYour email has been forwarded to the appropriate property supervisor review and handlingDue to the number of calls/emails received on a daily basis, we allow 24-hours for our Property Supervisors to fulfill this request
We are most confident our Property Supervisor will address your concerns in a satisfactory manner however, in the event that you have not heard from a supervisor within in this timeframe, please call Resident Relations at *** and we will offer whatever assistance we can
Sincerely,
*** *** | Legal & Resident Relations
***

*** *** | Legal & Resident Relations
Noted
*** *** | Legal & Resident Relations
Unfortunately Ms*** did not meet with ***, however her *** did call *** on T*** regarding the past due $balanceAfter speaking too Ms*** today she acknowledged her *** will be paying the balance and all of her concerns had been addressed and resolved.
Regards,
***

Good Morning,
Please review response from business:
 
From: Tina V[redacted]...

Sent: Monday, February 23, 2015 9:43 AMTo: [redacted]; drteamCc: [redacted] Manager AccountSubject: Revdex.com Complaint, Case # [redacted] Apartments
 
Good Morning Mr. [redacted],
 
Thank you for contacting Adara Communities via the Revdex.com.  We are sorry to hear of your experience at [redacted] Apartments and assure you we will make things right.  Your complaint has been sent to the District Manager over [redacted] Apartments.  Our DM will ensure your concerns are heard and addressed satisfactorily.   Please allow 24-48 hours for our DM to contact you.
 
 
 
Sincerely,
 
Tina R[redacted] | Legal & Resident Relations[redacted] | [redacted] | Fax: [redacted] | [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  
I spoke with [redacted] , we both agreed that I pay a late fee in the amount of $85 only for the month of July 2014. I turned in monies to foxwood front office w/ [redacted] 7/26/14 during normal business hours.