Adidas.com

Second time I am opening a complaint on the SAME orderTook me weeks to receive a return labelFinally received one after opening my first complaintShipped the shoes back with UPS tracking number [redacted] They received them on Nov I still DO NOT have my refundThis is absolutely ridiculousThis has been going on since October 28! NEVER NEVER NEVER NEVER will I order from Adidas againI have ordered from their competitor PLENTY of times and have NEVER had one problemJUST ISSUE A REFUND!! You received the shoes WEEKS ago in PERFECT conditionMy son could not even get on his footI have pictures as proofNEVER NEVER NEVER NEVER will I order from Adidas AGAINNEVER!!!

Hi [redacted] , We do apologize for any inconvenience this may have causedIn reference to order [redacted] we do apologize that you did not receive the product, cancelations do happen when it comes to shortage of inventory You were never charged for this transaction, we believe what you were seeing was an authorization hold on the credit card because you did make the attempt to make a purchase If you would like to talk with us our number is [redacted] We are here Monday - Friday am - pm PSTThank you for your pursuit of the adidas brandIt’s always great to hear from customers who share our passion for sports and the sporting lifestyle

Response class="leftheadertext">Email 02/23/12:PM [redacted] Dear [redacted] , We are happy to inform you that your account has been credited in the amount of $for order number [redacted] This credit is for the lost order Your credit was issued to the original method of paymentPlease note that it can take up to one full billing cycle for your refund to appear on your credit card statementFor purchases made with a gift card your refund will be applied to a new gift card and mailed to youYou should expect to receive your new gift card within days We ask that you keep this e-mail in your files as confirmation of your credit Kind regards, [redacted] Your adidas online shop team Call us days a week 8AM - 11PM EST: 1- [redacted] Shop now: www.adidas.com/us Sign Up & Save: Sign Up & Save © adidas America Inc, all rights reserved

Hello ***, Thank you for taking the time to contact us, a return pre-paid shipping label has been sent to the email address on the orderThe label will come from FedExJust follow the instructions in the email We will process your return within 7-[redacted] business days of receipt and apply a credit to your original payment methodYou’ll receive an email from us when this is completeA credit will appear on your next statement, depending on the issuing bank and billing cycleWe do not refund shipping charges *During peak seasons please allow up to business days for your return to process If your order was purchased with a gift card, your refund will be issued to a new adidas gift card sent to the shipping address on your order via USPS If your payment method was a combination of a credit card and a gift card, your refund will be issued to a new gift card first and sent to you via USPSAny remaining credit owed will be applied to your original payment credit card Thank you, adidas America Consumer Relations

Dear ***, Please note, you order has been canceledYou should see the funds back on your in account in 3-business days Thank you, adidas America Consumer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Dear Revdex.com: I am rejecting this because I mailed back the Adidas shoes WEEKS AGOAdidas must know this already, and I believe they are trying to avoid refunding my $120.00! Please help me get my full refund Sincerely, [redacted]

Adidas They responded today Will not take care of the problem Claim they were made as requested

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [Please ship to: [redacted] *, Apt [redacted] ***, NJ 07310.] Regards, [redacted] ***

The refund was deposited to my account today, Feb 2nd, I now consider the issue resolvedThank you so much for your assistance in making this happenSincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Here is the tracking number they asked for: [redacted] Regards, [redacted]

Dear Revdex.com, adidas opened a FedEx Claim for non-delivery on 08/29/FedEx records indicate the package was delivered and left at the address requested with Tracking # [redacted] on Friday 08/26/adidas has Issued the customer with a goodwill credit accommodation for this order in the full order amount of $on 09/02/

Hi [redacted] We do apologize for the delay, and any inconvenience this may have causedI do see both credits have been processedAt this time you should see the funds on your account by the end of the weekFor the troubles, you should receive an accommodation gift card in your email address by end of day today If you would like to talk with us our number is 1-[redacted] We are here Monday - Friday am - pm PSTThank you for your pursuit of the adidas brandIt’s always great to hear from customers who share our passion for sports and the sporting lifestyle Thank you, adidas America Consumer Relations

Dear [redacted] Roman','serif'"> Thank you for your e-mail and your interest in adidas! We do apologize for the issues experienced with the adidas.com website while attempting to place an order for the Yeezy BoostThe Yeezy Boost shoes sold out within a matter of minutes and the sheer volume of customers attempting to order the Yeezy's delayed our website from updating carts for several hoursWe have forwarded information about your experience to the Originals team as well as our adidas.com call center for quality control purposes You can check for future restocks and news regarding the Yeezy's at http://www.adidas.com/us/kanye We are grateful for input such as yours expressing your experiences relating to our products adidas strives to be the leading sports brand in the world, and your feedback is vital to achieving that goal Please accept our apologies for any inconvenience this may have caused you Should you have any further questions or comments, please contact our Consumer Relations Department at (800) [redacted] , between 7:am and 5:pm PST, Monday through Friday Thank you, adidas America Consumer Relations

Dear [redacted] Thank you for choosing to shop with adidas.com! I’m sorry to hear out product didn’t work out, but we are also determined to make sure you receive a product you can be completely happy with, that’s why we offer a free, 30-day return policy on items ordered at adidas.comI’ve gone ahead and outlined some information to help you make the return as easy as possible: • First, here’s a link to our return policy, to make sure the item qualifies: adidas.com Return Policy• Next, you’ll want to print a free return label at our website: http://www.adidas.com/us/order-returns If for any reason you are unable to process your return or print your label and you are still within the valid timeframe for a return, please contact us at [redacted] or [email protected] and we will be happy to assist you with your return Need to make a change? At this time, we do not offer product exchangesYou may return your product within days using our free returns option for a full credit and re-order your replacement item Kind Regards, [redacted] Your adidas online shop team Call us days a week AM to PM Eastern Time All days: 1- [redacted] Shop now: Shop NowSign Up & Save: SignUp © adidas America Inc, all rights reserved

Dear [redacted] , Your credit for the item(s) on order # [redacted] has been processedYour credit was issued on 05/26/and will be processed to the original method of payment.Please note that it can take up to one full billing cycle for your refund to appear on your credit card statementIf a Gift Card was used as the payment method for the returned items, please expect a replacement gift card in 7-days If you have any questions or would like additional assistance, please email us at [email protected] call 1-800- [redacted] 8AM - 11PM ESTSincerely,adidas Customer [email protected] 1-800-982-9337, 8AM – 11PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] WHY I am rejecting the offer is because they are saying "you can return the item if you are unhappy", MY COMPLAINT IS THIS: They NEVER sent me out THE EXACT ITEM I ORDERED!!! They are trying to scam me by having me accept a pair of shorts in a color that I did NOT order off their webpage! I want the shorts THAT I ORDERED that THEY ARE REFUSING TO SEND TO ME BUT THEY TOOK MY MONEY ANYWAYS!!! That is FRAUD! Did anyone at ADIDAS even read my complaint??? Where is the PINK/WHITE PIPING/BLACK LOGO shorts that I ordered in XL??? Are they ever going to send them to me like I had ordered???? Even if I wanted to order more pairs of them, I CAN'T because they took that specific color combo OFF THEIR WEBSITE! That's why they did the old 'switcharoo' thinking I wouldn't notice that they sent me a COMPLETELY DIFFERENT PAIR OF SHORTS!!! THEY TOOK MY MONEY AND SENT ME OUT A DIFFERENT PRODUCT! THAT IS FRAUD!!!!

The return was processed on 1/27/and credit in the amount of was issued The credit posted on 1/29/for order [redacted]

Dear ***, We regret to inform you that your recent request for a new gift card has been denied. Gift Cards are treated as cash; please view the terms and conditions for gift card purchases on www.adidas.com/us/giftcards Thank you, adidas America Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me the wrong date was included in the business response my refund was processed on
8/26/not 5/26/after multiple calls to the company and it took over a month to resolve this I will never do business with this company again
Regards,
*** ***

Hello ***,
We do apologize for the delay, please check your email for further instructions on how to send the shoes back
Thank you,
adidas America
Consumer Relations