Adidas.com

Dear Revdex.com,
 
adidas opened a FedEx Claim for non-delivery on 08/29/16. FedEx records indicate the package was delivered and left at the address requested with Tracking #[redacted] on Friday 08/26/16. adidas has Issued the customer with a goodwill credit accommodation for...

this order in the full order amount of $195.75 on 09/02/16.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The refund was deposited to my account today, Feb 2nd,...

2015.
I now consider the issue resolved.
Thank you so much for your assistance in making this happen.
Sincerely,
[redacted]

Dear [redacted],
We regret to inform you that your recent request for a new
gift card has been denied. Gift Cards are treated as cash; please view the
terms and conditions for gift card purchases on www.adidas.com/us/giftcards
 
Thank you,
adidas America
Consumer Relations

Adidas
They responded today.  Will not take care of the problem.  Claim they were made as requested.

Revdex.com:
I just received the return label and printed it today to return the merchandise.
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.  Regards, [redacted]

Hello [redacted]
*
Below is the return tracking number for the incorrect product sent.
FedEx-[redacted]
 
Thank you,
adidas America
Consumer Relations

Second time I am opening a complaint on the SAME order. Took me weeks to receive a return label. Finally received one after opening my first complaint. Shipped the shoes back with UPS tracking number [redacted]. They received them on Nov 11. I still DO NOT have my refund. This is absolutely ridiculous. This has been going on since October 28! NEVER NEVER NEVER NEVER will I order from Adidas again. I have ordered from their competitor PLENTY of times and have NEVER had one problem.
JUST ISSUE A REFUND!! You received the shoes 2 WEEKS ago in PERFECT condition. My son could not even get on his foot. I have pictures as proof. NEVER NEVER NEVER NEVER will I order from Adidas AGAIN. NEVER!!!

Hello, 
The customers order never processed, it never hit our payment system. The customer was offered a 20% off promo code with expedited shipping, he declined the code.
The 20% off we offer, is the highest discount we have...

available.
Thank you,
[redacted]

Dear [redacted], Your credit for the item(s) on order #[redacted] has been processed. Your credit was issued on 05/26/2015 and will be processed to the original method of payment.Please note that it can take up to one full billing cycle for your refund to appear on your credit card statement. If a Gift Card was used as the payment method for the returned items, please expect a replacement gift card in 7-10 days.
 
If you have any questions or would like additional assistance, please email us at [email protected] call 1-800-[redacted] 8AM - 11PM EST. Sincerely,adidas Customer [email protected] 1-800-982-9337, 8AM – 11PM EST

Dear [redacted]
Since custom mi adidas products are created just for you,
they cannot be changed, canceled or returned. Since we begin the construction
process as soon as you click “Place My Order”, we are unable to change or
cancel mi adidas orders, even if it hasn't shipped yet. You may also reference
the Help Topics page for mi adidas: http://www.adidas.com/us/help-topics-mi-adidas.html
 Thank you for your understanding.
 
Kind regards,
adidas America
Consumer Relations

Hello [redacted],
We unfortunately are sold
out of the Yeezy 350 boost. We would like to offer you a 30% discount for
adidas.com. Please contact us @ 1.800[redacted] and reference your complaint.
Thank you,
adidas America
Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]
WHY I am rejecting the offer is because they are saying "you can return the item if you are unhappy", MY COMPLAINT IS THIS: They NEVER sent me out THE EXACT ITEM I ORDERED!!! They are trying to scam me by having me accept a pair of shorts in a color that I did NOT order off their webpage! I want the shorts THAT I ORDERED that THEY ARE REFUSING TO SEND TO ME BUT THEY TOOK MY MONEY ANYWAYS!!! That is FRAUD! Did anyone at ADIDAS even read my complaint??? Where is the NORMAL PINK/WHITE PIPING/BLACK LOGO shorts that I ordered in XL??? Are they ever going to send them to me like I had ordered???? Even if I wanted to order 10 more pairs of them, I CAN'T because they took that specific color combo OFF THEIR WEBSITE! That's why they did the old 'switcharoo' thinking I wouldn't notice that they sent me a COMPLETELY DIFFERENT PAIR OF SHORTS!!! THEY TOOK MY MONEY AND SENT ME OUT A DIFFERENT PRODUCT! THAT IS FRAUD!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint. 
[Please ship to: [redacted], Apt [redacted], NJ 07310.]
Regards,
[redacted]

Hello [redacted],
Thank you for taking the time to contact us, a return
pre-paid shipping label has been sent to the email address on the order. The
label will come from FedEx. Just follow the instructions in the email.
We will process your return within 7-10* business days of
receipt and apply a credit to your original payment method. You’ll receive an
email from us when this is complete. A credit will appear on your next
statement, depending on the issuing bank and billing cycle. We do not refund
shipping charges.
*During peak seasons please allow up to 15 business days
for your return to process.
 
If your order was purchased with a gift card, your refund
will be issued to a new adidas gift card sent to the shipping address on your
order via USPS.
 
If your payment method was a combination of a credit card
and a gift card, your refund will be issued to a new gift card first and sent
to you via USPS. Any remaining credit owed will be applied to your original
payment credit card.
 
Thank you,
adidas America
Consumer Relations

Hello [redacted]
Please describe the incorrect item you sent back that was purchased from [redacted]?Thank you,adidas AmericaConsumer Relations

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Here is the tracking number they asked for: [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]
Dear Revdex.com:
I am rejecting this because I mailed back the Adidas shoes 2 WEEKS AGO. Adidas must know this already, and I believe they are trying to avoid refunding my $120.00! Please help me get my full refund. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please have them email me the discount code for 50%. Thank you. 
Regards,
[redacted]

Dear [redacted]
Thank you for choosing to shop with adidas.com!
I’m sorry to hear out product didn’t work out, but we are
also determined to make sure you receive a product you can be completely happy
with, that’s why we offer a free, 30-day return policy on items ordered at
adidas.com. I’ve gone ahead and outlined some information to help you make the
return as easy as possible:
• First, here’s a link to our return policy, to make sure
the item qualifies: adidas.com Return Policy• Next, you’ll want to print a free
return label at our website: http://www.adidas.com/us/order-returns
If for any reason you are unable to process your return or
print your label and you are still within the valid timeframe for a return,
please contact us at [redacted] or [email protected] and we will
be happy to assist you with your return.
Need to make a change? At this time, we do not offer product
exchanges. You may return your product within 30 days using our free returns
option for a full credit and re-order your replacement item.
Kind Regards,
[redacted]
Your adidas online shop team
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