Adidas.com

Hello ***
We do have a process in place for lost packages, please see the email that was sent to you on 10/26/

Dear ***
Thank you for your interest in adidas!Please accept our apologies for the difficulties you have experienced with receiving your order *** *I have submitted a carrier claim for your packageYour request identification number is ***Please be advised that the claim can take up to days to be completedYou will receive an email notification once the claim has been completedWe appreciate your patience while this situation is being resolvedKind Regards,
***
Your adidas online shop team
We do need to wait until the claim is complete
Thank you,
adidas Consumer Relations

Hello ***,
Thank you for taking the time to contact us! Please
noteYour account has been credited the 30% that was offeredYou should receive an email shortly with a credit conformationThank you,
adidas America
Consumer Relations

I spoke with security and our service team for gift cardsI know it's a small dollar amount, but we unfortunately
can’t be held responsible to lost/stolen gift cardsMost customers understandOur cameras for our stores unfortunately don't go back that farEven though they live in CA and it was used in TX we still don't know
who used itGift cards are treated as cash
The only thing I can offer him is an accommodation promo code for 50% off his purchase from www.adidas.com
I hope this helps
Thank you,
-LaKisha

Hello ***
We do apologize for the delay, I do see that the return label has been sent
If you would like to talk with us our number is *** We are here
Monday - Friday am - pm PSTThank you for your pursuit of the adidas brand
Thank you,
*** *** ***

Hello ***,
We do apologize for the issues you experiencedWe have
forwarded your information about your experience to the Originals team for
quality control purposesUnfortunately the Yeezy boost is sold out
You can check for future restocks and news regarding the
Yeezy's at http://www.adidas.com/us/kanye
We are grateful for input such as yours expressing your
experiences relating to our products.
adidas strives to be the leading sports brand in the world, and your
feedback is vital to achieving that goal
Please accept our
apologies for any inconvenience this may have caused you
Should you have any further questions or comments, please
contact our Consumer Relations Department at (800) 448-1796, between 7:am
and 5:pm PST, Monday through Friday
Kind regards,
adidas America
Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I'm rejecting this resolution because of the fact that we did not use this gift card in any wayThe gift card was used in an adidas outlet store in Houston, Texas and we do not live there nor have we or my brother been there especially in MarchI'm sure this store has security footage to prove it was not us that used the card, why has this not been looked into? Additionally, I could provide prove that myself, my wife nor my brother where not there during the time of purchaseI will however need the exact date of the use in March in order for me to gather this proof that may be neededI would like an explanation as to why Adidas is not willing to recognize this as fraud and not investigate it further, based on the sheer fact that the logistics of this purchase do not work out.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
*** from Adidas replied that the customer was offered a 20% discountThe problem is not the 20% discountthe 20% discount was used on the original orderthe credit card was given as payment and acceptedthe problem was that they ( Adidas) NEVER SHIPPED THE MERCHANDISE WHICH HAS A COMBINED DISCOUNT OF OVER 63% OF THIR STORE PRICEADIDAS NEVER CONTACTED ME VIA EMAIL OR PHONE OR ANY WAY TO SAY THE ORDER WAS BEING DELAYED OR NOT BEING SHIPPED OR ANY KIND OF COMUNICATION OTHER THAN THE ORDER WAS CONFIRMED***'S (FROM ADIDAS) ANSWER IS THAT AFTER ADIDAS DID NOT SHIP AN ALMOST $ORDER THAT I PAID UNDER $(AFTER DISCOUNTS) WHICH WAS CONFIRMED BY ADIDAS AND NO OTHER MESSAGE WAS EVER SENT TO ME AND WHICH AFFECTIVLY IS OVER 63% OFF THAT ORDER, THAT WHEN ADIDAS OFFERED ME 20% OFF FOR ME TO REPURCHASE THE MERCHANDISE FOR WHICH I ORIGINALLY PAID UNDER $THAT NOW I SHOULD PAY ALMOST $FOR THE SAME MERCHANDISE (OR EQUIVALENT) THAT ADIDAS ORIGINALLY SOLD (BUT NEVER SHIPPED) TO ME FOR UNDER $IN ESSANCE BATE AND SWITCH OR JUST NOT HONORING THEIR ADVERTISING OR JUST BAD BUSINESSONE OF MY OPTIONS WAS FOR ADIDAS TO SIMPLY SHIP THE ORDER I PLACED FOR THE AMOUNT I PURCHASED AND RE-CHARGE THE SAME OR NEW CARDJUST EMAIL ME THE INVOICE AND I WILL PAY ITOR SIMPLY OFFER ME THE SAME DISCOUNTS ON SIMILAR ITEMS AND I WOULD PAY WITH THE SAME OR NEW CREDIT CARDREGARDLES ADIDAS MESSED UP ON PURPOSE OR BY MISTAKE AND THEY ARE HANDLING THIS MATTER LIKE IF HONORING THIER ADVERTISED DISCOUNT IS ILLIGAL IN THIER OWN WEBSITEEXTREAMLY UNPROFESIONAL FOR ADIDAS TO TREAT A CUSTOMER AND UNTIL NOW A LOYAL AND 2ND GEN EXLUSIVE ADIDAS GUYI HOPE THAT SOMEONE AT ADIDAS HAS THE FORESIGHT TO UNDERSTAND THAT WHEN ADIDAS DOES NOT HONOR THEIR OWN SALE PRICES TO THEIR CLIENT BASE THEY ARE DOING MORE HARM THAN THE $$ LOST IN PROFITITS AMAZING SO DISAPOINTING THAT ADIDAS DOES NOT SHIP ORDERS OR EVEN CONTACT THEIR CUSTOMERS WHEN THEY WONT SHIP AN ORDER DO TO A BIG DISCOUNTSHAMEPLEASE ADIDASHONOR YOUR PRICING DISCOUNT ON MY ORDER AND RE-SUBMIT OR ASK ME FOR A NEW CREDIT CARD OR FORM OF PAYMENTIF AN ITEM IS NO LONGER AVAILABLE GIVE ME OPTIONS OF THE SAME SIZE AND TYPE AND HONOR THE SAME DISCOUNT ON THE ITEM BEING REPLACEDPLEASE ADVICE
Regards,*** ***

I placed an order on adidas.com (order#: ***)Right after I submitted the order, I called their customer care tried to change a size but the rep said they cannot change the orderSo I asked to cancel the orderThe rep said she will send a cancellation request to the warehouse to cancel my order and I will get a confirmation after my order gets cancelledBut they still shipped my order and charged my paypal account for itI filed a complaint on Revdex.com regarding the issue (complaint ID ***)They responded saying that they had cancelled the order and I will receive a refund in 3-business daysI did receive a cancellation email regarding my order and I waited days and did not see no refundSo I disputed the charge with PayPal but adidas responded saying they had provided sufficient description and the charge cannot be disputedThis is ridiculous! Adidas is playing game with mePromised to issue refund and never didSo why tell me the order is cancelled and send me a cancellation email for?
A full refund and an apology!

Hello ***,
This adidas Six-Month Outsole Guarantee covers eligible
Barricade tennis shoes if the outsole wears out within six months of the date
of purchaseThis offer is good for only one replacement pair per purchase, the
same style and color is not a guaranteeThe replacement style sent was a
*** *** ***Custom mi adidas Barricades that qualify for the
guarantee are replaced with a current inline style, not a custom pair
Thank you,
adidas America
Consumer Relations

text-align: left background-" rowspan="1" colspan="1">
Dear ***,
Thank you for your e-mail and interest in adidas.com!We are happy to inform you that your account has been credited in the amount of $for order number***Your credit was issued to the original method of paymentPlease note that it can take up to one full billing cycle for your refund to appear on your credit card statementFor purchases made with a gift card your refund will be applied to a new gift card and mailed to youYou should expect to receive your new gift card within days.We ask that you keep this e-mail in your files as confirmation of your credit.Thank you so much for your patience and loyalty to adidas.comThank you,
adidas America
Consumer Relations

Dear ***,
According to our records, your return for order ***
has not yet been processedOnce your package is delivered to our warehouse,
your credit will be issued to your original form of payment within business
daysWe will send a confirmation email as soon as your credit is processed
Please note, your financial institution may take up to a full billing cycle to
post the credit to your account so we ask that you give a full days to allow
this process to complete
We apologize for any inconvenience and look forward to
serving you again soon
Thank you,
adidas America
Consumer Relations

Hello ***,
We do apologize for any inconvenience this may have caused, please noteA return label has been sent again today to
***, it will come from ***
Thank you,
adidas America
Consumer Relations

FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'">Dear Brandon,
 
 
When you press the submit button on the order form it sends what is called an authorization request to your credit card company. This request includes the amount of the order as well as the billing information you included on the order form.
 
Your credit card company then not only verifies that the card is valid and that the amount is available, they also verify the full billing information that was entered.
 
If the card number is valid and the funds are available they put an authorization hold on the funds and return information to us on if the billing information entered was also valid.
 
An authorization is only a hold on the funds for a possible future transfer of funds. This hold is temporary and if the transaction isn't settled it will expire even without any action. It is not a completed transaction and no funds are transferred at that time.
 
If all of the information matches and the bank authorize the transaction we will begin processing your order. Once the order is ready to be packaged and shipped the transaction is settled. Only after the transaction is settled are any funds transferred. In this case, we do not have any funds held under your account.
 
Kind regards,
 
Your adidas online shop team

Hello,
 
This is the second complaint, it has been addressed. Please follow the instructions that was sent to your email address.
We are happy to issue a refund once the product is received.
 
Thank you,
adidas America
Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Regards,
I Do not believe that the representative had told me any of the yeezy boost left are going back to the manufacturer. They can not sell them either the representative lied to me or they are. I have one the lottery and my hopes were high till I got to the store.
[redacted]

Hi [redacted],
We do apologize for the delay, and any inconvenience this
may have caused. I do see both credits have been processed. At this time you
should see the funds on your account. For the troubles, you should receive an accommodation
gift card in your email address by end of day today.
If you would like to talk with us our number is
1-[redacted]. We are here Monday - Friday 7 am - 5 pm PST. Thank you for your
pursuit of the adidas brand. It’s always great to hear from customers who share
our passion for sports and the sporting lifestyle.
 
Thank you,
adidas America
Consumer Relations

...


Hi [redacted],
 
We do apologize for any inconvenience this may have caused. In reference to order [redacted] we do apologize that you did not receive the product, cancelations do happen when it comes to shortage of inventory.
 
You were never charged for this transaction, we believe what you were seeing was an authorization hold on the credit card because you did make the attempt to make a purchase.

If you would like to talk with us our number is 1[redacted]. We are here Monday - Friday 7 am - 5 pm PST. Thank you for your pursuit of the adidas brand. It’s always great to hear from customers who share our passion for sports and the sporting lifestyle

Response
class="leftheadertext">Email

02/23/2015 12:18 PM
[redacted]
 
Dear [redacted],
 
We are happy to inform you that your account has been credited in the amount of $69.26 for order number [redacted]. This credit is for the lost order.
 
Your credit was issued to the original method of payment. Please note that it can take up to one full billing cycle for your refund to appear on your credit card statement. For purchases made with a gift card your refund will be applied to a new gift card and mailed to you. You should expect to receive your new gift card within 14 days. 
 
We ask that you keep this e-mail in your files as confirmation of your credit.
 
Kind regards,
[redacted]
Your adidas online shop team
 
Call us 7 days a week 8AM - 11PM EST: 1-[redacted]
 
Shop now: www.adidas.com/us
Sign Up & Save: Sign Up & Save
 
 
© 2015 adidas America Inc, all rights reserved

Hi [redacted]
We do apologize for the delay, and any inconvenience this
may have caused. I do see both credits have...

been processed. At this time you
should see the funds on your account by the end of the week. For the troubles,
you should receive an accommodation gift card in your email address by end of
day today.
If you would like to talk with us our number is
1-800[redacted]. We are here Monday - Friday 7 am - 5 pm PST. Thank you for your
pursuit of the adidas brand. It’s always great to hear from customers who share
our passion for sports and the sporting lifestyle.
 
Thank you,
adidas America
Consumer Relations

Dear [redacted],
Please note, you order has been canceled. You should see the
funds back on your in account in 3-5 business days.
 
Thank you,
adidas America
Consumer Relations