Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for your thorough response to this issue Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
I spoke to [redacted] this morning regarding the Premium edition that the received on Sept 18thI let him know that I reversed the charges and that I will opt him out of future editionsHe was pleased with the resultIf you have any questions--let me know -Rico
We are in receipt of the complaint filed by Ms***, submitted March 9, 2017.We spoke with Ms [redacted] on March 14, 2017, apologized for the inconvenience, confirmed her subscription had been cancelled and a refund in the amount of $was forth comingMs [redacted] was satisfied with the follow up and considered the issue resolvedThank you for bringing the matter to our attention, and helping us resolve the matter for Ms***.If you have any questions, please feel free to contact me at 201-775- Sincerely, Susan [redacted] -P [redacted] | Manager of Subscriber Retention
We have sent Mr [redacted] an email apologizing this issue hasn't been resolved yet and shared our direct contact information We have notified the independent distributor responsible for these repeated delivery errors and requested immediate resolution We will have employees from our company verify deliveries are not made until it's certain to be resolved for the long term Thanks, Rico
I left [redacted] a VM at her home letting her know that I have opted her out of future editions as well as adjusted her account so that she will not be chargedAdditionally I left her my direct phone # is case she needs anything elseLet me know if you need anything else -Rico
Dear *** We have received notification from the Revdex.com of your complaint regarding the unwanted delivery you are receiving at your home We apologize for any frustration or inconvenience this has caused youStephanie P***, the Home Delivery Manager for your neighborhood spoke to you on April 14, regarding the unwanted delivery and let you know that effective March 28th, we ceased publishing THIS WEEK We hope this resolves the problem to your satisfaction However, if you have any further questions or concerns, please feel free to contact me at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I have been promised a stop delivery several times in the past with no results Perhaps this time will be better.Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Dear Ms [redacted] , This letter is in response to the February 3, complaint you filed with the Revdex.com of Oregon First, please allow me to apologize for the delay in a response to you; we were working to secure a resolution to your delivery concerns As per our conversation this evening, you advised that delivery issues did continue after your complaint, however the service has improved within the last week I assure you that our home-delivery team will make every effort to resolve your delivery to your satisfaction Additionally, as a show of good faith, we have issued a 4-week credit to your account for the inconvenience you have experienced Please know that we at The Oregonian value your readership and appreciate your patience We apologize for your inconvenience and thank you for bringing this matter to our attention If you have any further questions or concerns, you’re welcome to contact me directly at [redacted] Sincerely, Susan S [redacted] | Customer Retention Manager cc: Revdex.com.org/northwest
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough I am frustrated that they never told me that I needed to make a payment when I first subscribed to the paper all the way back in October (if I had, I would have gotten the paper all this time) I am satisfied with this resolution Thank you for all of your help with this matter.Sincerely, [redacted] ***
Dear Mrs [redacted] : We have received notification from the Revdex.com of your complaint regarding the unwanted delivery of the Oregonian that you had received at your home We apologize for any frustration or inconvenience this has caused you Steve A [redacted] , the Home Delivery Manager for your neighborhood has verified that you are not on any delivery list provided to the Independent Distributor and has discussed the error with the local Independent Distributor, who has addressed it with the carrier The local Independent Distributor has verified your address for the past several weeks to ensure no further deliveries have been made in error In addition, Steve also assigned an employee verifier to monitor your address for the past several weeks Steve shared with me that you spoke with him on 9/and confirmed you hadn’t received any products in error the past few weeks We hope this resolves the problem to your satisfaction However, if you have any further questions or concerns, please feel free to contact me at 503-221-or Steve A [redacted] at 503-221- Sincerely, Rico Rico M [redacted]
Re: Case # [redacted] - [redacted] To whom it may concern, This letter is in response to the May 10, complaint filed by Mr [redacted] with your organization We attempted to reach out to Mr [redacted] on multiple occasions, however were unable to contact him As requested, the balance of $on Mr [redacted] ’s account was written off and his home-delivery subscription was discontinued on 04/29/ We thank you for bringing this matter to our attention and appreciate the opportunity to resolve Mr [redacted] ’s concern If you have any further questions or concerns, you’re welcome to contact me directly at 201-775- Sincerely, Susan S***-Probert | Manager of Subscriber Retention cc: Revdex.com.org/northwest
RE: Revdex.com Complaint File # [redacted] *** Dear ***: We have received notification from the Revdex.com of your complaint regarding the unwanted delivery you are receiving at your home We apologize for any frustration or inconvenience this has caused youSteve A [redacted] , the Home Delivery Manager for your neighborhood emailed you on March 3, regarding the unwanted delivery and he will continue to follow up till the issue is resolved He has also verified that you are not on any delivery list provided to the Independent Distributor and has discussed the error with the local Independent Distributor, who has addressed it with the carrier The local Independent Distributor will be verifying your address for the next several weeks to ensure no further deliveries are made Steve A [redacted] did field verifications for non-delivery on both Feb 28th and March 7thIn addition, Steve will also assign an employee verifier to monitor your address for the next several weeksWe hope this resolves the problem to your satisfaction However, if you have any further questions or concerns, please feel free to contact me at [redacted] or Steve A [redacted] at [redacted] Sincerely, Rico M [redacted] Director of Circulation Operations cc: Revdex.com Stanton Drive, Ste DuPont, WA
Revdex.com:
Complaint ID: ***
Advance Central Services ( The Oregonian) has honored my request. It has been resolved
Thank you for your help
*** ***
They said this:
“Thank you for contacting the Oregonian and thank you for being a valued
subscriber. The FAQ page you accessed is very old and outdated. I appreciate your sending us the link so that it can be updated. I have credited your account with a month free service (or for the vacation credit). Your old expiration date was 2/14/and is now 3/14/2016. Please disregard the previous invoice. Your current balance due is now $
f you have further questions or concerns please feel free to call us at 866-233-or contact us via this email address.”
Thank you,
Customer Care
Our customer service department spoke to Mrs***'s daughter on 8/The subscription was started at the wrong address and a full refund has been submittedLet us know if you need any additional details
We have spoken, the complainant and I and come to an understanding of the problemWe apologize for the misunderstanding and feel the issue has been resolved
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Re: Ms***,case #***
Dear Ms***,
We are in receipt of the complaint filed by Ms***, submitted September
We spoke with Ms*** on Wednesday September We apologized for her difficulty in discontinuing her subscription, and verified that
delivery would be stopped immediately
We did discuss with her the Investment & Retirement Guide, and offered to opt her out of being charged for that or other premium editionsMs*** decided to stop delivery
She was satisfied with the resolution and the two-month refund that will be sent her, and said she was satisfied with the call
If you have any questions, please feel free to contact me at *** or ***
Sincerely,
Dan C***
Director of Circulation Retention
Advance Central Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for your thorough response to this issue Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
I spoke to [redacted] this morning regarding the Premium edition that the received on Sept 18thI let him know that I reversed the charges and that I will opt him out of future editionsHe was pleased with the resultIf you have any questions--let me know -Rico
We are in receipt of the complaint filed by Ms***, submitted March 9, 2017.We spoke with Ms [redacted] on March 14, 2017, apologized for the inconvenience, confirmed her subscription had been cancelled and a refund in the amount of $was forth comingMs [redacted] was satisfied with the follow up and considered the issue resolvedThank you for bringing the matter to our attention, and helping us resolve the matter for Ms***.If you have any questions, please feel free to contact me at 201-775- Sincerely, Susan [redacted] -P [redacted] | Manager of Subscriber Retention
We have sent Mr [redacted] an email apologizing this issue hasn't been resolved yet and shared our direct contact information We have notified the independent distributor responsible for these repeated delivery errors and requested immediate resolution We will have employees from our company verify deliveries are not made until it's certain to be resolved for the long term Thanks, Rico
I left [redacted] a VM at her home letting her know that I have opted her out of future editions as well as adjusted her account so that she will not be chargedAdditionally I left her my direct phone # is case she needs anything elseLet me know if you need anything else -Rico
Dear *** We have received notification from the Revdex.com of your complaint regarding the unwanted delivery you are receiving at your home We apologize for any frustration or inconvenience this has caused youStephanie P***, the Home Delivery Manager for your neighborhood spoke to you on April 14, regarding the unwanted delivery and let you know that effective March 28th, we ceased publishing THIS WEEK We hope this resolves the problem to your satisfaction However, if you have any further questions or concerns, please feel free to contact me at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I have been promised a stop delivery several times in the past with no results Perhaps this time will be better.Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Dear Ms [redacted] , This letter is in response to the February 3, complaint you filed with the Revdex.com of Oregon First, please allow me to apologize for the delay in a response to you; we were working to secure a resolution to your delivery concerns As per our conversation this evening, you advised that delivery issues did continue after your complaint, however the service has improved within the last week I assure you that our home-delivery team will make every effort to resolve your delivery to your satisfaction Additionally, as a show of good faith, we have issued a 4-week credit to your account for the inconvenience you have experienced Please know that we at The Oregonian value your readership and appreciate your patience We apologize for your inconvenience and thank you for bringing this matter to our attention If you have any further questions or concerns, you’re welcome to contact me directly at [redacted] Sincerely, Susan S [redacted] | Customer Retention Manager cc: Revdex.com.org/northwest
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough I am frustrated that they never told me that I needed to make a payment when I first subscribed to the paper all the way back in October (if I had, I would have gotten the paper all this time) I am satisfied with this resolution Thank you for all of your help with this matter.Sincerely, [redacted] ***
Dear Mrs [redacted] : We have received notification from the Revdex.com of your complaint regarding the unwanted delivery of the Oregonian that you had received at your home We apologize for any frustration or inconvenience this has caused you Steve A [redacted] , the Home Delivery Manager for your neighborhood has verified that you are not on any delivery list provided to the Independent Distributor and has discussed the error with the local Independent Distributor, who has addressed it with the carrier The local Independent Distributor has verified your address for the past several weeks to ensure no further deliveries have been made in error In addition, Steve also assigned an employee verifier to monitor your address for the past several weeks Steve shared with me that you spoke with him on 9/and confirmed you hadn’t received any products in error the past few weeks We hope this resolves the problem to your satisfaction However, if you have any further questions or concerns, please feel free to contact me at 503-221-or Steve A [redacted] at 503-221- Sincerely, Rico Rico M [redacted]
Re: Case # [redacted] - [redacted] To whom it may concern, This letter is in response to the May 10, complaint filed by Mr [redacted] with your organization We attempted to reach out to Mr [redacted] on multiple occasions, however were unable to contact him As requested, the balance of $on Mr [redacted] ’s account was written off and his home-delivery subscription was discontinued on 04/29/ We thank you for bringing this matter to our attention and appreciate the opportunity to resolve Mr [redacted] ’s concern If you have any further questions or concerns, you’re welcome to contact me directly at 201-775- Sincerely, Susan S***-Probert | Manager of Subscriber Retention cc: Revdex.com.org/northwest
RE: Revdex.com Complaint File # [redacted] *** Dear ***: We have received notification from the Revdex.com of your complaint regarding the unwanted delivery you are receiving at your home We apologize for any frustration or inconvenience this has caused youSteve A [redacted] , the Home Delivery Manager for your neighborhood emailed you on March 3, regarding the unwanted delivery and he will continue to follow up till the issue is resolved He has also verified that you are not on any delivery list provided to the Independent Distributor and has discussed the error with the local Independent Distributor, who has addressed it with the carrier The local Independent Distributor will be verifying your address for the next several weeks to ensure no further deliveries are made Steve A [redacted] did field verifications for non-delivery on both Feb 28th and March 7thIn addition, Steve will also assign an employee verifier to monitor your address for the next several weeksWe hope this resolves the problem to your satisfaction However, if you have any further questions or concerns, please feel free to contact me at [redacted] or Steve A [redacted] at [redacted] Sincerely, Rico M [redacted] Director of Circulation Operations cc: Revdex.com Stanton Drive, Ste DuPont, WA
Revdex.com:
Complaint ID: ***
Advance Central Services ( The Oregonian) has honored my request. It has been resolved
Thank you for your help
*** ***
They said this:
“Thank you for contacting the Oregonian and thank you for being a valued
subscriber. The FAQ page you accessed is very old and outdated. I appreciate your sending us the link so that it can be updated. I have credited your account with a month free service (or for the vacation credit). Your old expiration date was 2/14/and is now 3/14/2016. Please disregard the previous invoice. Your current balance due is now $
f you have further questions or concerns please feel free to call us at 866-233-or contact us via this email address.”
Thank you,
Customer Care
Our customer service department spoke to Mrs***'s daughter on 8/The subscription was started at the wrong address and a full refund has been submittedLet us know if you need any additional details
We have spoken, the complainant and I and come to an understanding of the problemWe apologize for the misunderstanding and feel the issue has been resolved
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Re: Ms***,case #***
Dear Ms***,
We are in receipt of the complaint filed by Ms***, submitted September
We spoke with Ms*** on Wednesday September We apologized for her difficulty in discontinuing her subscription, and verified that
delivery would be stopped immediately
We did discuss with her the Investment & Retirement Guide, and offered to opt her out of being charged for that or other premium editionsMs*** decided to stop delivery
She was satisfied with the resolution and the two-month refund that will be sent her, and said she was satisfied with the call
If you have any questions, please feel free to contact me at *** or ***
Sincerely,
Dan C***
Director of Circulation Retention
Advance Central Services