Mrs*** subscribed via a tele-marketing call for a discounted rate of $per week. The first 16-weeks of her order were prepaid in the amount of $and subscribers are notified at the time of the call that the paper will be continued at the then prevailing rate after the initial
introductory rate. The $payment paid for services from 07/16/through 11/04/14. A billing notice was sent for the next 8-week period on 09/25/14, a second notice on 10/30/14, a third notice on 12/07/14, and a fourth notice on 01/02/15. Payment was not received and the account was stopped for non-payment effective 02/03/15. After a couple of attempted collection calls, the account was turned over to *** *** *** *** for collection attempt. In good faith, we have adjusted the account to a zero balance and asked that *** remove this account from any future collection attempts. The attached letter was mailed to Mrs***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
***'s move transaction was processed on 11/and was indeed missed multiple times during the month of NovemberOur home delivery manager Keith M*** sent an email to *** on 11/and issued her a month credit when she was missed again the next day Our home delivery manager spoke to
*** on 11/regarding the service issues and will see that the issues are resolvedPlease let me know if I can be of further assistanceRico ***
Revdex.com Serving Oregon
Re: *** ***,case #***
Dear *** ***,
We are in receipt of the complaint filed by *** ***, submitted September 13,
We attempted to speak with *** *** on September 19, 21, and 30, In messages left for *** ***, we indicated
that his home delivery subscription had been opted out for the Investment & Retirement Guide and would not be chargedWe told *** *** that his account had been notated to not receive and to not be charged for either the Investment & Retirement Guide or the Thanksgiving editionAlso, we also provided *** *** with the phone number of a customer service manager so he could receive additional assistance
He has not yet contacted us with questions
With regard to the Investment & Retirement Guide, we take very seriously our need to notify customers in advance regarding any change in your Easy Pay subscriptionThat is why we notified *** *** in writing in advance of the Sept18, distribution of the Guide
We communicated with all subscribers in The Oregonian multiple times through ads that included details about how to opt outThe first ad appeared on page Aof the Sunday, August 14, edition of The OregonianThe ad also appeared on page Aof the Sunday August 28, edition, on pages Aand Bof the Wednesday September edition, and appeared again on pages Aand Bof the Sunday September edition, which also featured a front page note notifying home delivery subscribers to see the ad on page A
If you have any questions, please feel free to contact me at *** or ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
To Whom It May Concern,I just wanted to let you know that the Oregonian newspaper for whom I filed a complaint against recently, has contacted me and agreed to refund me the amount I was charged in error ($14.99)I have now confirmed that the refund has been sent to my bank.Thank you for processing
this complaintI am sure that though they did not respond to Revdex.com, the complaint is what motivated them to give me the refund, so thank you! I also thought you would want to update your records to reflect that they did respond to me and that I got the resolution I asked for which was to be refunded the $14.99.Sincerely,*** ***
February 22, 2017*** ***
*** ** *** ***
*** ** ***Re: Revdex.com Case# ***Dear Ms***,This letter is in response to the January complaint you filed with the Revdex.comof Oregon.We reached out to you by phone on multiple occasions, however were unable to contact you.As you requested, your subscription was discontinued and a refund in the amount of $wasprocessed to your credit card on 2/1/We apologize for any inconvenience and we thank youfor bringing this matter to our attention.If you have any further questions or concerns, you're welcome to contact me directly at ***
***.Sincerely,Susan S*** I Customer Retention Manager
Regarding complaint #***It appears this may finally be correctedI say appears because papers were delivered over the weekend but there was no communication as to what the problem was or any indication it has been resolved long termThe Sunday paper was very late (10:am)better
late than never.I was active in the business world for years and never encountered a more unprofessional or seemingly uncaring attitude I will say the people taking calls did there bestbut certainly had little help in terms of followup from management. Thanks to the Revdex.com for any action you took to help rectify this issueRest assure that should this happen again, I will not wait so long to let you know
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I will NEVER do business with the Oregonian ever again.Sincerely, *** ***
Complaint: ***
I am rejecting this response because: I did receive a call and a letter from them However, on the same day I received the letter, another paper was littered by them on my property The issue is not resolved at all, even after their letter from them stated they would take care of stopping the delivery This is insane that they can't figure out a way to stop littering on my property
Sincerely,
*** ***
Re: Complaint ***-*** ** To whom it may concern, This letter is in response to the May 2, complaint filed by Ms*** ** with your organization We spoke with Ms** on 5/8/and advised that her account balance of $was written off and agreed to a
complimentary subscription period beginning 5/10/through 7/6/17. After the complimentary period, Ms** agreed to be billed at the rate of $per week per unless otherwise notified. We thank you for bringing this matter to our attention and appreciate the opportunity to resolve Ms**’s concern If you have any further questions or concerns, you’re welcome to contact me directly at *** Sincerely, Susan S***-Probert | Manager of Subscriber Retention cc: Revdex.com.org/northwest
We have updated our records and verified that Mr*** ‘s address is not on any delivery list. We have also discussed Mr*** request with the local Independent Distributor responsible for delivery to his neighborhoodThe distributor will review delivery procedures with the carrier
to prevent any further unwanted deliveryAdditionally, we have asked the distributor to continue to verify on a weekly basis, that no errant delivery has been madeIf Mr*** has any further delivery problems, he may contact the distributor (MrB***) directly at *** or feel free to contact the area manager (MsP***) at *** We hope this resolution is satisfactory to Mr***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
* *** ***
***, our apologies that the complimentary subscription to the Oregonian did not start properly on Jan 11th We have identified the problem and will see that you receive the full weeks of the OregonianFrom what I understand, our home delivery manager Steve A*** has spoken with you and
confirmed that deliveries have been properly started and will continue till 2/Any issues along the way, please let me know. Rico M*** --Circulation Operations Director***
Dear Mr***: We have received notification from the Revdex.com of your complaint regarding the unwanted delivery you are receiving at your home. We apologize for any frustration or inconvenience this has caused you *** ***, the Home Delivery Manager for
your neighborhood has spoken to you on February 1st regarding the unwanted delivery and she will continue to follow up till the issue is resolved She has also verified that you are not on any delivery list provided to the Independent Distributor and has discussed the error with the local Independent Distributor, who has addressed it with the carrier. The local Independent Distributor will be verifying your address for the next several weeks to ensure no further deliveries are made. In addition, *** will also assign an employee verifier to monitor your address for the next several weeks We hope this resolves the problem to your satisfaction. However, if you have any further questions or concerns, please feel free to contact me at *** or *** *** at *** Sincerely, Rico M*** Director of Circulation Operations
Complaint: ***
I am rejecting this response because: I did speak to a representative of the Oregonian. However, when I told the representative from the Oregonian that notified them in writing that I did not wish to continue my subscription the representative hung up on me. At the time I thought that was very rude.
Sincerely,
*** ***
The issue with the missed papers was addressed with the local contractor who oversees the area on 8/On 8/2, our home delivery manager spoke with *** and extended his service by one month for the missed papers*** has Keith M***'s direct contact info and field verifications are
being done till we are satisfied that the issue has been resolved
April 26, *** *** *** *** *** ***
*** ** *** Re: Revdex.com Case# *** Dear Ms***, This letter is in response to the April 19, complaint you filed with the Revdex.com of Oregon Your complaint
was in reference to the cancellation of home-delivery subscription to the Oregonian and a requested refund of $ We attempted to reach out by phone on multiple occasions, however were unable to connect with you. We did however leave a voice mail confirming that your subscription was cancelled effective 01/29/and a refund in the amount of $was processed on 4/21/ We thank you for bringing this matter to our attention and apologize for the delay in your refund as well as the delivery issue that you experienced If you have any further questions or concerns, you’re welcome to contact me directly at 201-775- Sincerely, Susan Snover-P*** Customer Retention Manager cc: Revdex.com.org/northwest
Mrs*** subscribed via a tele-marketing call for a discounted rate of $per week. The first 16-weeks of her order were prepaid in the amount of $and subscribers are notified at the time of the call that the paper will be continued at the then prevailing rate after the initial
introductory rate. The $payment paid for services from 07/16/through 11/04/14. A billing notice was sent for the next 8-week period on 09/25/14, a second notice on 10/30/14, a third notice on 12/07/14, and a fourth notice on 01/02/15. Payment was not received and the account was stopped for non-payment effective 02/03/15. After a couple of attempted collection calls, the account was turned over to *** *** *** *** for collection attempt. In good faith, we have adjusted the account to a zero balance and asked that *** remove this account from any future collection attempts. The attached letter was mailed to Mrs***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
***'s move transaction was processed on 11/and was indeed missed multiple times during the month of NovemberOur home delivery manager Keith M*** sent an email to *** on 11/and issued her a month credit when she was missed again the next day Our home delivery manager spoke to
*** on 11/regarding the service issues and will see that the issues are resolvedPlease let me know if I can be of further assistanceRico ***
Revdex.com Serving Oregon
Re: *** ***,case #***
Dear *** ***,
We are in receipt of the complaint filed by *** ***, submitted September 13,
We attempted to speak with *** *** on September 19, 21, and 30, In messages left for *** ***, we indicated
that his home delivery subscription had been opted out for the Investment & Retirement Guide and would not be chargedWe told *** *** that his account had been notated to not receive and to not be charged for either the Investment & Retirement Guide or the Thanksgiving editionAlso, we also provided *** *** with the phone number of a customer service manager so he could receive additional assistance
He has not yet contacted us with questions
With regard to the Investment & Retirement Guide, we take very seriously our need to notify customers in advance regarding any change in your Easy Pay subscriptionThat is why we notified *** *** in writing in advance of the Sept18, distribution of the Guide
We communicated with all subscribers in The Oregonian multiple times through ads that included details about how to opt outThe first ad appeared on page Aof the Sunday, August 14, edition of The OregonianThe ad also appeared on page Aof the Sunday August 28, edition, on pages Aand Bof the Wednesday September edition, and appeared again on pages Aand Bof the Sunday September edition, which also featured a front page note notifying home delivery subscribers to see the ad on page A
If you have any questions, please feel free to contact me at *** or ***
It has not been resolvedthey delivered again this eveningI called and left message at both numbers provided to me***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
To Whom It May Concern,I just wanted to let you know that the Oregonian newspaper for whom I filed a complaint against recently, has contacted me and agreed to refund me the amount I was charged in error ($14.99)I have now confirmed that the refund has been sent to my bank.Thank you for processing
this complaintI am sure that though they did not respond to Revdex.com, the complaint is what motivated them to give me the refund, so thank you! I also thought you would want to update your records to reflect that they did respond to me and that I got the resolution I asked for which was to be refunded the $14.99.Sincerely,*** ***
February 22, 2017*** ***
*** ** *** ***
*** ** ***Re: Revdex.com Case# ***Dear Ms***,This letter is in response to the January complaint you filed with the Revdex.comof Oregon.We reached out to you by phone on multiple occasions, however were unable to contact you.As you requested, your subscription was discontinued and a refund in the amount of $wasprocessed to your credit card on 2/1/We apologize for any inconvenience and we thank youfor bringing this matter to our attention.If you have any further questions or concerns, you're welcome to contact me directly at ***
***.Sincerely,Susan S*** I Customer Retention Manager
The business contacted me directly and complaint was satisfiedThank you for your assisstance.*** ***
Regarding complaint #***It appears this may finally be correctedI say appears because papers were delivered over the weekend but there was no communication as to what the problem was or any indication it has been resolved long termThe Sunday paper was very late (10:am)better
late than never.I was active in the business world for years and never encountered a more unprofessional or seemingly uncaring attitude I will say the people taking calls did there bestbut certainly had little help in terms of followup from management. Thanks to the Revdex.com for any action you took to help rectify this issueRest assure that should this happen again, I will not wait so long to let you know
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I will NEVER do business with the Oregonian ever again.Sincerely, *** ***
Complaint: ***
I am rejecting this response because: I did receive a call and a letter from them However, on the same day I received the letter, another paper was littered by them on my property The issue is not resolved at all, even after their letter from them stated they would take care of stopping the delivery This is insane that they can't figure out a way to stop littering on my property
Sincerely,
*** ***
Re: Complaint ***-*** ** To whom it may concern, This letter is in response to the May 2, complaint filed by Ms*** ** with your organization We spoke with Ms** on 5/8/and advised that her account balance of $was written off and agreed to a
complimentary subscription period beginning 5/10/through 7/6/17. After the complimentary period, Ms** agreed to be billed at the rate of $per week per unless otherwise notified. We thank you for bringing this matter to our attention and appreciate the opportunity to resolve Ms**’s concern If you have any further questions or concerns, you’re welcome to contact me directly at *** Sincerely, Susan S***-Probert | Manager of Subscriber Retention cc: Revdex.com.org/northwest
We have updated our records and verified that Mr*** ‘s address is not on any delivery list. We have also discussed Mr*** request with the local Independent Distributor responsible for delivery to his neighborhoodThe distributor will review delivery procedures with the carrier
to prevent any further unwanted deliveryAdditionally, we have asked the distributor to continue to verify on a weekly basis, that no errant delivery has been madeIf Mr*** has any further delivery problems, he may contact the distributor (MrB***) directly at *** or feel free to contact the area manager (MsP***) at *** We hope this resolution is satisfactory to Mr***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
* *** ***
***, our apologies that the complimentary subscription to the Oregonian did not start properly on Jan 11th We have identified the problem and will see that you receive the full weeks of the OregonianFrom what I understand, our home delivery manager Steve A*** has spoken with you and
confirmed that deliveries have been properly started and will continue till 2/Any issues along the way, please let me know. Rico M*** --Circulation Operations Director***
Dear Mr***: We have received notification from the Revdex.com of your complaint regarding the unwanted delivery you are receiving at your home. We apologize for any frustration or inconvenience this has caused you *** ***, the Home Delivery Manager for
your neighborhood has spoken to you on February 1st regarding the unwanted delivery and she will continue to follow up till the issue is resolved She has also verified that you are not on any delivery list provided to the Independent Distributor and has discussed the error with the local Independent Distributor, who has addressed it with the carrier. The local Independent Distributor will be verifying your address for the next several weeks to ensure no further deliveries are made. In addition, *** will also assign an employee verifier to monitor your address for the next several weeks We hope this resolves the problem to your satisfaction. However, if you have any further questions or concerns, please feel free to contact me at *** or *** *** at *** Sincerely, Rico M*** Director of Circulation Operations
Complaint: ***
I am rejecting this response because: I did speak to a representative of the Oregonian. However, when I told the representative from the Oregonian that notified them in writing that I did not wish to continue my subscription the representative hung up on me. At the time I thought that was very rude.
Sincerely,
*** ***
The issue with the missed papers was addressed with the local contractor who oversees the area on 8/On 8/2, our home delivery manager spoke with *** and extended his service by one month for the missed papers*** has Keith M***'s direct contact info and field verifications are
being done till we are satisfied that the issue has been resolved
April 26, *** *** *** *** *** ***
*** ** *** Re: Revdex.com Case# *** Dear Ms***, This letter is in response to the April 19, complaint you filed with the Revdex.com of Oregon Your complaint
was in reference to the cancellation of home-delivery subscription to the Oregonian and a requested refund of $ We attempted to reach out by phone on multiple occasions, however were unable to connect with you. We did however leave a voice mail confirming that your subscription was cancelled effective 01/29/and a refund in the amount of $was processed on 4/21/ We thank you for bringing this matter to our attention and apologize for the delay in your refund as well as the delivery issue that you experienced If you have any further questions or concerns, you’re welcome to contact me directly at 201-775- Sincerely, Susan Snover-P*** Customer Retention Manager cc: Revdex.com.org/northwest