Dear Ms. [redacted], This letter is in response to the February 3, 2017 complaint you filed with the Revdex.com of Oregon. First, please allow me to apologize for the delay in a response to you; we were working to secure a resolution to your delivery concerns. As per...
our conversation this evening, you advised that delivery issues did continue after your complaint, however the service has improved within the last week. I assure you that our home-delivery team will make every effort to resolve your delivery to your satisfaction. Additionally, as a show of good faith, we have issued a 4-week credit to your account for the inconvenience you have experienced. Please know that we at The Oregonian value your readership and appreciate your patience. We apologize for your inconvenience and thank you for bringing this matter to our attention. If you have any further questions or concerns, you’re welcome to contact me directly at [redacted]. Sincerely, Susan S[redacted]| Customer Retention Manager cc: Revdex.com.org/northwest
We have received notification from the Revdex.com of your complaint regarding the unwanted delivery of the Oregonian that you had received at your home. We apologize for any frustration or inconvenience this has caused you.
Steve A[redacted],...
the Home Delivery Manager for your neighborhood has verified that you are not on any delivery list provided to the Independent Distributor and has discussed the error with the local Independent Distributor, who has addressed it with the carrier. The local Independent Distributor has verified your address for the past several weeks to ensure no further deliveries have been made in error. In addition, Steve also assigned an employee verifier to monitor your address for the past several weeks.
Steve shared with me that you spoke with him on 9/14 and confirmed you hadn’t received any products in error the past few weeks.
We hope this resolves the problem to your satisfaction. However, if you have any further questions or concerns, please feel free to contact me at 503-221-8057 or Steve A[redacted] at 503-221-8183.
I left [redacted] a VM at her home letting her know that I have opted her out of future editions as well as adjusted her account so that she will not be charged. Additionally I left her my direct phone # is case she needs anything else. Let me know if you need anything else.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have Keith M[redacted]'s phone number, and he informed me that I can contact him if delivery problems resurface. I have had six days of paper deliveries that have been timely so I appreciate your ability to solve this problem since I had not been able to do so by every other solution I tried. Thank you.
Sincerely,
[redacted]
[redacted] Sherwood, OR 97140 Re: [redacted] Case # [redacted]. To whom it may concern, We are in receipt of the complaint filed by Ms. [redacted], submitted January 27, 2017. We spoke with Ms. [redacted] on February 7, 2017, apologized for...
the inconvenience, confirmed her subscription cancellation date of 1/18/17 and advised a refund in the amount of $15.92 was forth coming. Ms. [redacted] was satisfied with the follow up and considered the issue resolved. Thank you for bringing the matter to our attention, and helping us resolve the matter for Ms. [redacted]. If you have any questions, please feel free to contact me at 201-775-6915. Sincerely, Susan S[redacted] | Manager of Subscriber Retention cc: Revdex.com 1000 Stanton Drive, Ste 222 DuPont, WA 98327.
RE: Revdex.com Complaint File #[redacted] Dear [redacted]: We have received notification from the Revdex.com of your complaint regarding the unwanted delivery you are receiving at your home. We apologize for any frustration or inconvenience this has caused...
you. Steve A[redacted], the Home Delivery Manager for your neighborhood emailed you on March 3, 2017 regarding the unwanted delivery and he will continue to follow up till the issue is resolved. He has also verified that you are not on any delivery list provided to the Independent Distributor and has discussed the error with the local Independent Distributor, who has addressed it with the carrier. The local Independent Distributor will be verifying your address for the next several weeks to ensure no further deliveries are made. Steve A[redacted] did field verifications for non-delivery on both Feb 28th and March 7th. In addition, Steve will also assign an employee verifier to monitor your address for the next several weeks. We hope this resolves the problem to your satisfaction. However, if you have any further questions or concerns, please feel free to contact me at [redacted] or Steve A[redacted] at [redacted]. Sincerely, Rico M[redacted]Director of Circulation Operations cc: Revdex.com 1000 Stanton Drive, Ste 222 DuPont, WA 98327
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Re: Case # [redacted] To whom it may concern, This letter is in response to the May 10, 2017 complaint filed by Mr. [redacted] with your organization. We attempted to reach out to Mr. [redacted] on multiple occasions, however were unable to contact...
him. As requested, the balance of $25.70 on Mr. [redacted]’s account was written off and his home-delivery subscription was discontinued on 04/29/17. We thank you for bringing this matter to our attention and appreciate the opportunity to resolve Mr. [redacted]’s concern. If you have any further questions or concerns, you’re welcome to contact me directly at 201-775-6915. Sincerely, Susan S[redacted]-Probert | Manager of Subscriber Retention cc: Revdex.com.org/northwest
Dear [redacted] We have received notification from the Revdex.com of your complaint regarding the unwanted delivery you are receiving at your home. We apologize for any frustration or inconvenience this has caused you. Stephanie P[redacted], the Home Delivery Manager for your...
neighborhood spoke to you on April 14, 2017 regarding the unwanted delivery and let you know that effective March 28th, we ceased publishing THIS WEEK. We hope this resolves the problem to your satisfaction. However, if you have any further questions or concerns, please feel free to contact me at [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Our records indicate that Mr. [redacted] was sent a statement on 12/26/14 followed by a final notice on 02/06/15. The account was stopped for non-payment effective 01/31/15 and on 02/02/15 one of our reps contacted him regarding the balance due on the account. The account was noted that Mr....
[redacted] told the rep that he wrote to stop on his statement and then hung-up on the rep. I have contacted Mr. [redacted] and let him know that as a courtesy to him, we have adjusted his account to a zero balance and removed his name from any future collection files. [redacted] and [redacted] has also been contacted and will cease any collection efforts. Both of the attached letters have been mailed to him. Teresa
Stephanie P[redacted], the Home Delivery Manager for your neighborhood, spoke to Mr. [redacted] on Friday October 28th to let him know that we have verified that his home is not on any delivery list provided to the Independent Distributor and that she has discussed the error with the local...
Independent Distributor, who has addressed it with the carrier. The local Independent Distributor will be verifying your address for the next several weeks to ensure no further deliveries are made. In addition, Stephanie will also assign an employee verifier to monitor your address for the next several weeks.
We hope this resolves the problem to your satisfaction. However, if you have any further questions or concerns, please feel free to contact me at [redacted] or Stephanie P[redacted] at [redacted].
Sincerely,
Rico M[redacted]
Director of Circulation Operations
Our apologies for the difficulty reaching us to stop your paper. I have stopped your paper effective for this Sunday. I hope that this resolves the issue to your satisfaction. If I can be of further assistance, please let me know. 503-221-8057
-Rico
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although I am frustrated that they never told me that I needed to make a payment when I first subscribed to the paper all the way back in October (if I had, I would have gotten the paper all this time) I am satisfied with this resolution. Thank you for all of your help with this matter.Sincerely, [redacted]
Dear Ms. [redacted], This letter is in response to the February 3, 2017 complaint you filed with the Revdex.com of Oregon. First, please allow me to apologize for the delay in a response to you; we were working to secure a resolution to your delivery concerns. As per...
our conversation this evening, you advised that delivery issues did continue after your complaint, however the service has improved within the last week. I assure you that our home-delivery team will make every effort to resolve your delivery to your satisfaction. Additionally, as a show of good faith, we have issued a 4-week credit to your account for the inconvenience you have experienced. Please know that we at The Oregonian value your readership and appreciate your patience. We apologize for your inconvenience and thank you for bringing this matter to our attention. If you have any further questions or concerns, you’re welcome to contact me directly at [redacted]. Sincerely, Susan S[redacted]| Customer Retention Manager cc: Revdex.com.org/northwest
Dear Mrs. [redacted]:
We have received notification from the Revdex.com of your complaint regarding the unwanted delivery of the Oregonian that you had received at your home. We apologize for any frustration or inconvenience this has caused you.
Steve A[redacted],...
the Home Delivery Manager for your neighborhood has verified that you are not on any delivery list provided to the Independent Distributor and has discussed the error with the local Independent Distributor, who has addressed it with the carrier. The local Independent Distributor has verified your address for the past several weeks to ensure no further deliveries have been made in error. In addition, Steve also assigned an employee verifier to monitor your address for the past several weeks.
Steve shared with me that you spoke with him on 9/14 and confirmed you hadn’t received any products in error the past few weeks.
We hope this resolves the problem to your satisfaction. However, if you have any further questions or concerns, please feel free to contact me at 503-221-8057 or Steve A[redacted] at 503-221-8183.
Sincerely,
Rico
Rico M[redacted]
I left [redacted] a VM at her home letting her know that I have opted her out of future editions as well as adjusted her account so that she will not be charged. Additionally I left her my direct phone # is case she needs anything else. Let me know if you need anything else.
-Rico
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have Keith M[redacted]'s phone number, and he informed me that I can contact him if delivery problems resurface. I have had six days of paper deliveries that have been timely so I appreciate your ability to solve this problem since I had not been able to do so by every other solution I tried. Thank you.
Sincerely,
[redacted]
[redacted] Sherwood, OR 97140 Re: [redacted] Case # [redacted]. To whom it may concern, We are in receipt of the complaint filed by Ms. [redacted], submitted January 27, 2017. We spoke with Ms. [redacted] on February 7, 2017, apologized for...
the inconvenience, confirmed her subscription cancellation date of 1/18/17 and advised a refund in the amount of $15.92 was forth coming. Ms. [redacted] was satisfied with the follow up and considered the issue resolved. Thank you for bringing the matter to our attention, and helping us resolve the matter for Ms. [redacted]. If you have any questions, please feel free to contact me at 201-775-6915. Sincerely, Susan S[redacted] | Manager of Subscriber Retention cc: Revdex.com 1000 Stanton Drive, Ste 222 DuPont, WA 98327.
RE: Revdex.com Complaint File #[redacted] Dear [redacted]: We have received notification from the Revdex.com of your complaint regarding the unwanted delivery you are receiving at your home. We apologize for any frustration or inconvenience this has caused...
you. Steve A[redacted], the Home Delivery Manager for your neighborhood emailed you on March 3, 2017 regarding the unwanted delivery and he will continue to follow up till the issue is resolved. He has also verified that you are not on any delivery list provided to the Independent Distributor and has discussed the error with the local Independent Distributor, who has addressed it with the carrier. The local Independent Distributor will be verifying your address for the next several weeks to ensure no further deliveries are made. Steve A[redacted] did field verifications for non-delivery on both Feb 28th and March 7th. In addition, Steve will also assign an employee verifier to monitor your address for the next several weeks. We hope this resolves the problem to your satisfaction. However, if you have any further questions or concerns, please feel free to contact me at [redacted] or Steve A[redacted] at [redacted]. Sincerely, Rico M[redacted]Director of Circulation Operations cc: Revdex.com 1000 Stanton Drive, Ste 222 DuPont, WA 98327
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Re: Case # [redacted] To whom it may concern, This letter is in response to the May 10, 2017 complaint filed by Mr. [redacted] with your organization. We attempted to reach out to Mr. [redacted] on multiple occasions, however were unable to contact...
him. As requested, the balance of $25.70 on Mr. [redacted]’s account was written off and his home-delivery subscription was discontinued on 04/29/17. We thank you for bringing this matter to our attention and appreciate the opportunity to resolve Mr. [redacted]’s concern. If you have any further questions or concerns, you’re welcome to contact me directly at 201-775-6915. Sincerely, Susan S[redacted]-Probert | Manager of Subscriber Retention cc: Revdex.com.org/northwest
Dear [redacted] We have received notification from the Revdex.com of your complaint regarding the unwanted delivery you are receiving at your home. We apologize for any frustration or inconvenience this has caused you. Stephanie P[redacted], the Home Delivery Manager for your...
neighborhood spoke to you on April 14, 2017 regarding the unwanted delivery and let you know that effective March 28th, we ceased publishing THIS WEEK. We hope this resolves the problem to your satisfaction. However, if you have any further questions or concerns, please feel free to contact me at [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Our records indicate that Mr. [redacted] was sent a statement on 12/26/14 followed by a final notice on 02/06/15. The account was stopped for non-payment effective 01/31/15 and on 02/02/15 one of our reps contacted him regarding the balance due on the account. The account was noted that Mr....
[redacted] told the rep that he wrote to stop on his statement and then hung-up on the rep. I have contacted Mr. [redacted] and let him know that as a courtesy to him, we have adjusted his account to a zero balance and removed his name from any future collection files. [redacted] and [redacted] has also been contacted and will cease any collection efforts. Both of the attached letters have been mailed to him. Teresa
Stephanie P[redacted], the Home Delivery Manager for your neighborhood, spoke to Mr. [redacted] on Friday October 28th to let him know that we have verified that his home is not on any delivery list provided to the Independent Distributor and that she has discussed the error with the local...
Independent Distributor, who has addressed it with the carrier. The local Independent Distributor will be verifying your address for the next several weeks to ensure no further deliveries are made. In addition, Stephanie will also assign an employee verifier to monitor your address for the next several weeks.
We hope this resolves the problem to your satisfaction. However, if you have any further questions or concerns, please feel free to contact me at [redacted] or Stephanie P[redacted] at [redacted].
Sincerely,
Rico M[redacted]
Director of Circulation Operations
Our apologies for the difficulty reaching us to stop your paper. I have stopped your paper effective for this Sunday. I hope that this resolves the issue to your satisfaction. If I can be of further assistance, please let me know. 503-221-8057
-Rico
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although I am frustrated that they never told me that I needed to make a payment when I first subscribed to the paper all the way back in October (if I had, I would have gotten the paper all this time) I am satisfied with this resolution. Thank you for all of your help with this matter.Sincerely, [redacted]