Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
***, I understand that an error was made by the independent contractor in the area and that our home delivery manager--Steve A*** has reached out to your regarding this mannerHe has addressed this issue with the contractor in the area and expects to see the issue resolvedIf there are
any issues down the road, feel free to give me a call directly and I will be happy to re-address the issue if necessary
-Rico
Circulation Operation Director
Advance Central Services - Oregon
503-221-
Dear Mr***:
We have received notification from the Revdex.com of your complaint regarding the unwanted delivery you are receiving at your home. We apologize for any frustration or inconvenience this has caused you
Steve A***, the Home Delivery Manager
for your neighborhood has sent you an email regarding the unwanted delivery and he will continue to follow up till the issue is resolved
He has also verified that you are not on any delivery list provided to the Independent Distributor and has discussed the error with the local Independent Distributor, who has addressed it with the carrier. The local Independent Distributor will be verifying your address for the next several weeks to ensure no further deliveries are made. In addition, Steve will also assign an employee verifier to monitor your address for the next several weeks
We hope this resolves the problem to your satisfaction. However, if you have any further questions or concerns, please feel free to contact me at 503-221-or Steve A*** at 503-221-
Sincerely,
Rico M***
Director of Circulation Operations
Re: Ms*** Case
Dear Ms***,
We are in receipt of the complaint filed by Ms***, submitted December 12,
We spoke with Ms*** on December 20, apologized for the issue, and explained that an error by a member of our Customer Care team caused her payment to not process
properlyWe entered the order on December 8, but the payment did not post until December
The error has been rectifiedMs*** knows to expect her first delivery on Wednesday, December
Thank you for bringing the matter to our attention, and helping us resolve the matter for Ms***
If you have any questions, please feel free to contact me at *** or ***
Sincerely,
Dan C***
Director of Circulation Retention
Advance Central Services
[redacted], our apologies that you experienced a difficult time stopping your paper. I will see that this is reviewed with our call center so that they can use the information to improve services to our customers. I do see that you spoke to a agent on 7/28 and that the paper was stopped. I hope this...
resolves the issue to your satisfaction.
If you need further assistance, please feel free to call me directly at [redacted]
Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks again for your help in resolving my problem with The Oregonian. I heard again from Revdex.com and their email informed me that you had contacted me, but for some reason they seem to think that the matter is not resolved and that I still remain dissatisfied. That is not true, and I don't know how to respond to correct that. If you hear from Revdex.com again, please know that I am fine with the outcome and have appreciated your assistance. Sorry for any errors on my part.[redacted]
We have sent Mr. [redacted] an email apologizing this issue hasn't been resolved yet and shared our direct contact information. We have notified the independent distributor responsible for these repeated delivery errors and requested immediate resolution. We will have employees...
from our company verify deliveries are not made until it's certain to be resolved for the long term.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I have been promised a stop delivery several times in the past with no results. Perhaps this time will be better.Sincerely, [redacted]
Dear Ms. [redacted],
We are in receipt of the complaint filed by Mrs. [redacted], submitted in December, 2016.
We spoke with Mrs. [redacted] on December 21 and discussed her delivery service. We explained that, although an independent...
delivery contractor for The Oregonian indicated that they have been delivering a paper to her home at [redacted] we are willing to meet her halfway re a credit.
Mrs. [redacted] accepted a refund of $72.40, and indicated she will contact a customer care representative after the holidays to start delivery service again. She appreciated half of her current balance being refunded. The remainder of the balance will be cleared from her account.
Thank you for bringing the matter to our attention, and helping us resolve the matter for Mrs. [redacted].
If you have any questions, please feel free to contact me at 717-255-8239 or [redacted]@acspa.com.
Sincerely,
Dan C[redacted]
Director of Circulation Retention
Advance Central Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.The Oregonian actually stopped delivery of "THIS WEEK" paper for everyone, so this is no longer an issue. Please close this issue.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
The Oregonian has received your letter regarding the complaint filed by [redacted]. I apologize for any frustration and inconvenience Ms. [redacted] may have experienced. We have discussed the delivery errors with the local Independent Distributor for Ms. [redacted]’s...
neighborhood. Our home delivery manager, Keith M[redacted], has contacted Ms. [redacted] directly regarding the problems and customer service credited Ms. [redacted]’s account $20.00 for the service errors. [redacted] stated in the phone conversation that service has improved. We will continue to verify delivery for the next few weeks to ensure [redacted] is satisfied with the resolution. We hope this resolves the problem to [redacted]’s satisfaction, however, if she has any further questions or concerns, she may feel free to contact Keith directly at 503-294-5186, or myself at 503-221-8057. Sincerely, Rico M[redacted] | Director of Circulation Operations Advance Central Services Oregon Phone: (503) 221-8057 [redacted]@acsor.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We are in receipt of the complaint filed by Ms. [redacted], submitted March 9, 2017.We spoke with Ms. [redacted] on March 14, 2017, apologized for the inconvenience, confirmed her subscription had been cancelled and a refund in the amount of $52.12 was forth coming. Ms. [redacted] was satisfied with the follow up...
and considered the issue resolved. Thank you for bringing the matter to our attention, and helping us resolve the matter for Ms. [redacted].If you have any questions, please feel free to contact me at 201-775-6915. Sincerely, Susan [redacted] | Manager of Subscriber Retention
I had left messages on the phone # provided on 7/19 and 7/20 regarding the unwanted deliveries at [redacted] home. It turns out the phone # provided was wrong as on the third call resident answered and let me know that no [redacted] lives there. I found out that the correct phone # is [redacted]. I...
spoke to [redacted] and she let me know what the deliveries were. I spoke to the local contractor that handles deliveries and it was discovered that this was an error by the independently contracted carrier. I let [redacted] know that we will follow up with her again till resolved. Since this was a carrier error, [redacted] has not and will not receive a bill for the papers she received.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your thorough response to this issue.
Sincerely,
[redacted]
Re: [redacted] Case# [redacted] To whom it may concern, We are in receipt of the complaint filed by Ms. [redacted], submitted on June 20, 2017. We spoke with Ms. [redacted] on June 28, 2017 and as requested, cancelled her subscription to The Oregonian on...
06/10/17. Additionally, the account balance of $3.59 was written off and no payment is due this time. Ms. [redacted] was satisfied with the follow up and considered the issue resolved. Thank you for bringing the matter to our attention, and helping us resolve the matter for Ms. [redacted]. If you have any questions, please feel free to contact me at 201-775-6915. Sincerely, Susan [redacted] | Manager of Subscriber Retention
I spoke to [redacted] this morning regarding the Premium edition that the received on Sept 18th. I let him know that I reversed the charges and that I will opt him out of future editions. He was pleased with the result. If you have any questions--let me know.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
***, I understand that an error was made by the independent contractor in the area and that our home delivery manager--Steve A*** has reached out to your regarding this mannerHe has addressed this issue with the contractor in the area and expects to see the issue resolvedIf there are
any issues down the road, feel free to give me a call directly and I will be happy to re-address the issue if necessary
-Rico
Circulation Operation Director
Advance Central Services - Oregon
503-221-
Dear Mr***:
We have received notification from the Revdex.com of your complaint regarding the unwanted delivery you are receiving at your home. We apologize for any frustration or inconvenience this has caused you
Steve A***, the Home Delivery Manager
for your neighborhood has sent you an email regarding the unwanted delivery and he will continue to follow up till the issue is resolved
He has also verified that you are not on any delivery list provided to the Independent Distributor and has discussed the error with the local Independent Distributor, who has addressed it with the carrier. The local Independent Distributor will be verifying your address for the next several weeks to ensure no further deliveries are made. In addition, Steve will also assign an employee verifier to monitor your address for the next several weeks
We hope this resolves the problem to your satisfaction. However, if you have any further questions or concerns, please feel free to contact me at 503-221-or Steve A*** at 503-221-
Sincerely,
Rico M***
Director of Circulation Operations
Re: Ms*** Case
Dear Ms***,
We are in receipt of the complaint filed by Ms***, submitted December 12,
We spoke with Ms*** on December 20, apologized for the issue, and explained that an error by a member of our Customer Care team caused her payment to not process
properlyWe entered the order on December 8, but the payment did not post until December
The error has been rectifiedMs*** knows to expect her first delivery on Wednesday, December
Thank you for bringing the matter to our attention, and helping us resolve the matter for Ms***
If you have any questions, please feel free to contact me at *** or ***
Sincerely,
Dan C***
Director of Circulation Retention
Advance Central Services
[redacted], our apologies that you experienced a difficult time stopping your paper. I will see that this is reviewed with our call center so that they can use the information to improve services to our customers. I do see that you spoke to a agent on 7/28 and that the paper was stopped. I hope this...
resolves the issue to your satisfaction.
If you need further assistance, please feel free to call me directly at [redacted]
Better Business...
Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks again for your help in resolving my problem with The Oregonian. I heard again from Revdex.com and their email informed me that you had contacted me, but for some reason they seem to think that the matter is not resolved and that I still remain dissatisfied. That is not true, and I don't know how to respond to correct that. If you hear from Revdex.com again, please know that I am fine with the outcome and have appreciated your assistance. Sorry for any errors on my part.[redacted]
We have sent Mr. [redacted] an email apologizing this issue hasn't been resolved yet and shared our direct contact information. We have notified the independent distributor responsible for these repeated delivery errors and requested immediate resolution. We will have employees...
from our company verify deliveries are not made until it's certain to be resolved for the long term.
Thanks,
Rico
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I have been promised a stop delivery several times in the past with no results. Perhaps this time will be better.Sincerely, [redacted]
Revdex.com Serving Oregon
Re: Mrs. [redacted]
Dear Ms. [redacted],
We are in receipt of the complaint filed by Mrs. [redacted], submitted in December, 2016.
We spoke with Mrs. [redacted] on December 21 and discussed her delivery service. We explained that, although an independent...
delivery contractor for The Oregonian indicated that they have been delivering a paper to her home at [redacted] we are willing to meet her halfway re a credit.
Mrs. [redacted] accepted a refund of $72.40, and indicated she will contact a customer care representative after the holidays to start delivery service again. She appreciated half of her current balance being refunded. The remainder of the balance will be cleared from her account.
Thank you for bringing the matter to our attention, and helping us resolve the matter for Mrs. [redacted].
If you have any questions, please feel free to contact me at 717-255-8239 or [redacted]@acspa.com.
Sincerely,
Dan C[redacted]
Director of Circulation Retention
Advance Central Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.The Oregonian actually stopped delivery of "THIS WEEK" paper for everyone, so this is no longer an issue. Please close this issue.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
The Oregonian has received your letter regarding the complaint filed by [redacted]. I apologize for any frustration and inconvenience Ms. [redacted] may have experienced. We have discussed the delivery errors with the local Independent Distributor for Ms. [redacted]’s...
neighborhood. Our home delivery manager, Keith M[redacted], has contacted Ms. [redacted] directly regarding the problems and customer service credited Ms. [redacted]’s account $20.00 for the service errors. [redacted] stated in the phone conversation that service has improved. We will continue to verify delivery for the next few weeks to ensure [redacted] is satisfied with the resolution. We hope this resolves the problem to [redacted]’s satisfaction, however, if she has any further questions or concerns, she may feel free to contact Keith directly at 503-294-5186, or myself at 503-221-8057. Sincerely, Rico M[redacted] | Director of Circulation Operations Advance Central Services Oregon Phone: (503) 221-8057 [redacted]@acsor.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We are in receipt of the complaint filed by Ms. [redacted], submitted March 9, 2017.We spoke with Ms. [redacted] on March 14, 2017, apologized for the inconvenience, confirmed her subscription had been cancelled and a refund in the amount of $52.12 was forth coming. Ms. [redacted] was satisfied with the follow up...
and considered the issue resolved. Thank you for bringing the matter to our attention, and helping us resolve the matter for Ms. [redacted].If you have any questions, please feel free to contact me at 201-775-6915. Sincerely, Susan [redacted] | Manager of Subscriber Retention
I had left messages on the phone # provided on 7/19 and 7/20 regarding the unwanted deliveries at [redacted] home. It turns out the phone # provided was wrong as on the third call resident answered and let me know that no [redacted] lives there. I found out that the correct phone # is [redacted]. I...
spoke to [redacted] and she let me know what the deliveries were. I spoke to the local contractor that handles deliveries and it was discovered that this was an error by the independently contracted carrier. I let [redacted] know that we will follow up with her again till resolved. Since this was a carrier error, [redacted] has not and will not receive a bill for the papers she received.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your thorough response to this issue.
Sincerely,
[redacted]
Re: [redacted] Case# [redacted] To whom it may concern, We are in receipt of the complaint filed by Ms. [redacted], submitted on June 20, 2017. We spoke with Ms. [redacted] on June 28, 2017 and as requested, cancelled her subscription to The Oregonian on...
06/10/17. Additionally, the account balance of $3.59 was written off and no payment is due this time. Ms. [redacted] was satisfied with the follow up and considered the issue resolved. Thank you for bringing the matter to our attention, and helping us resolve the matter for Ms. [redacted]. If you have any questions, please feel free to contact me at 201-775-6915. Sincerely, Susan [redacted] | Manager of Subscriber Retention
I spoke to [redacted] this morning regarding the Premium edition that the received on Sept 18th. I let him know that I reversed the charges and that I will opt him out of future editions. He was pleased with the result. If you have any questions--let me know.
-Rico
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]