Advanced Disposal Services Solid Waste Midwest

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The information that Advanced Disposal provided is the correct information and we had accepted their final offer for a year termI do also feel that this was sent by mistake as the matter has been resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We are operating under a contract and Muskego residence are now serviced with an automated truck that will not fit down these private drives Please contact Dave Simpson at the City of Muskego to discussHis municipal Marketing manager is [redacted] I have forwarded this issue to [redacted] GM at Muskego Hauling.We are recycling the material

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Advance Disposal has made NO attempt to contact me to resolve the problem Regards, [redacted]

Good morningI spoke to [redacted] this am and apologized for the hassle let her know that her balance is currently $ She paid over the phone with a debit cardI also agreed to credit her $off of next month bill for the bank fee to cancel her payment.She also has my direct number going forward and I explained who the new inside sales rep is [redacted] Thank you

I have reviewed account # M4- [redacted] ** The [redacted] account was given a price increase effective 3/1/and the fees were also increased After a phone call on 3/23/16, the account was corrected and a credit of $was issued to the account on 3/23/There was one occasion where we removed extra trash from [redacted] and charged accordingly for the items that were removed (there is an extra charge for any items outside the container) We issued a $credit for these items on 3/23/The 3/31/invoice was not paid until 6/24/and the 4/30/invoice was not paid until 6/2/generating service charges We have since received payment in full and removed any late charges We did stop service from 6/22/to 6/24/because of non payment I have removed the $suspension fee from the account and will gladly give a one week goodwill credit for $for the trash stop we did not pick up on 6/23/ The credit will not show up until the invoice dated7/31/because we are beyond the cut off time for the 6/30/billing [redacted] now has a zero balance and service has been paid thru 6/30/ On 7/1/16, July service will be billed The amount of the invoice for both trash and recycling service will be $We apologize for any inconvenience to Mr [redacted] We attempt to be helpful and accommodating when issues come up Based on the items above, we listened and resolved any concerns that we brought to our attentionPlease let me know if you have any further questions or concerns.***

This review is speaking against the transfer station site in Rolling Meadows, ILThis past week has been difficult since we had a family member pass awayI decided to clean out the storage unit to dispose of unwanted itemsI called the transfer station in Rolling Meadows to inquire what time the site closed to get rid of trashThe individual stated 4:30pm and said I could just comeWell, I arrived at the transfer station around 3:50pmThe individual came out of unit stating that we could not dump our trash because he closed at 4pmI tried to explain to him that I called and someone told me 4:30pmHe was not trying to hear itI had other people with me to unload our trash, and it would have taken us 10-minutes He told us to move our truck right now because he need to close the gate so he could go homeDuring this whole ordeal, a [redacted] truck came, and he allowed them to dump their trashThis individual was so rude to me that it is hard to forgetHe was blaming me the whole entire time, and would not even speak with me nor the people that were with me with any demeanor

Advanced Disposal has closed this customer’s account with no balance owed and no additional charges will occur Also, I would like to note that we did not increase their service because we took instruction from a neighbor I myself increased their service level for internal trucking purposes only, with no additional cost to the customer I did this to ensure this customer would not get missed on the driver’s route sheets, and only for that reason

[redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We have a contract.And the contract states we have fees Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did hear from the company and after weeks of phone calls they figured it out.I do think they are an awful business to have to deal with[redacted]

Bill Lewis, operations manager gave Mr [redacted] his direct number for future problems and issues Mr [redacted] is unsatisfied with our service at this point and yes we failed to provide him the service he requested

I have reviewed Mr [redacted] account for the year period covered by his service agreement The dates are 12/1/– 11/30/Based on the contract we should have billed [redacted] $ We billed him $ I will gladly issue a credit for the difference for $ I also looked at the extra recycling charges on the account There was only in February for $ We have already adjusted off that amountPlease let me know if there are any further questions or concerns.***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regarding the matter of other carriers, neither of those services offer residential pick up, we checked As far as your offer, you never, at any point, offered to restart my services for any arrangementI am amazed beyond belief at your insistence that you didYou did, in fact, refuse under any circumstances to reinstate my service even when I offered to pay for the time you failed to bill us for But of course you can't seem to keep straight whether you tqlked to my wife or I As far I am concerned, I am finished with your companyI will be sure to share my experiences via social media to as many people as I can reach Regards, [redacted]

While it may seem the complainants intentions were clear, our intentions and requirements were also clear We responded as our agreements states and notified the complainant of the steps that would need to be followed He was informed of the window for cancellation notification, was also informed that a reminder would be displayed on his invoice indicating by when he would need to request non-renewal by Early termination requests as well as late termination requests are not accepted as was also described in the original call We have acted in accordance to our contractual requirements

[redacted] did not receive and increase on his bill for his monthly service Advanced Disposal did have a price increase on some accounts but his was not included The message that was printed on the invoice “Due to increasing costs, your next invoice may reflect a slight increase” was printed on all of our customers invoices so those that did receive an increase were aware of it It was printed on invoices because some of our customers are billed in advance and some are arrears His 2nd invoice that he received from us was in fact a higher amount then the $monthly charge because he was charged a Service Charge This was a $Service Charge and it is a late fee because his 8-31-invoice was not paid until 10-09- The invoices need to be paid in days or the customer will receive a $Service Charge I will adjust the $Service Charge off of his invoice as a one-time courtesy credit so he will only owe $Please let me know if you need anything elseThank You [redacted] | Accounts Receivable/Accounts Payable

I’m responding to Mr [redacted] ’s complaintI take these complaints very seriously and have looked into this matterBelow is my explanation of what happened: A customer service rep spoke early Monday morning 7/25/to Mr [redacted] explaining a past due amount that was owed and what had been credited to his accountWhenever credits are owed, we have an approval process in place that only takes a short timeAt 1002am on July 25th our customer service rep emailed Mr [redacted] with an approved credited amount as well as an explanation of the outstanding balance that was needed for April and May services as his services were cancelled 5/23/He received a total credit of $and an outstanding invoice totaling $Please let me know if you have any additional questions or concernsRegards, [redacted] | District Sales Manager

Dear Sir,We will have a new gallon can delivered tomorrow, Wednesday, December 14.We appreciate your business.Melissa E [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:The problem was taken care of However, I realized that ice was a factor, but that is not a reason for our garbage pick up to be missed three weeks in a row My account was verified every time with our address, so how was this not caught the first time? The manager, Adam was very professional and I am sorry that I can't say the same for all their customer service representatives I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I have reviewed the account and I do see where the missed pickup was called in from August 18th, We did issue a credit for this missed pickup The credit was for the amount of $and it was on Invoice Edated 8/31/ This was the only item on the invoice so the balance of the invoice was a credit balance and invoices with credit balances do not get mailed out If the customer would like a copy of this invoice I can print one and mail it to them On the invoice Edated 9/30/that they would have just received they will see the $credit because the amount due will be $less than the invoice total I will go ahead and credit the invoice another $like the customer would like for the missed pickups and issues that they have been having I will also talk to the route supervisor to ensure that the driver knows where this stop is located to hopefully prevent and missed stops in the future The customer should pay $82.78, this will be the amount due after the $credit is added to the account