Advanced Disposal Services Solid Waste Midwest

The individual is utilizing competitor containers that
render them unsafe to service by work crew. The containers that are being
utilized are designed and weighted to be lifted by a mechanical arm.  The service that is currently provided
through 12/31/14 is a manual service. 
This...

being stated the container and contents render the cart too heavy
and unsafe to lift.  If attempted could
cause harm to the employee in the form of an injury. 
 
Thank you
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.  I did hear from the company and after 3 weeks of phone calls they figured it out.I do think they are an awful business to have to deal with.[redacted]
[redacted]

While it may seem the complainants intentions were clear, our intentions and requirements were also clear.  We responded as our agreements states and notified the complainant of the steps that would need to be followed.  He was informed of the window for cancellation notification, was also informed that a reminder would be displayed on his invoice indicating by when he would need to request non-renewal by.  Early termination requests as well as late termination requests are not accepted as was also described in the original call.  We have acted in accordance to our contractual requirements.

We have a contract.And the contract states we have fees.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Advance Disposal has made NO attempt to contact me to resolve the problem.
Regards,
[redacted]

[redacted] did not receive and increase on his bill for his monthly service.  Advanced Disposal did have a price increase on some accounts but his was not included.  The message that was printed on the invoice “Due to increasing costs, your next invoice may reflect a slight increase”...

was printed on all of our customers invoices so those that did receive an increase were aware of it.  It was printed on 2 invoices because some of our customers are billed in advance and some are arrears.  His 2nd invoice that he received from us was in fact a higher amount then the $50.00 monthly charge because he was charged a Service Charge.  This was a $5.95 Service Charge and it is a late fee because his 8-31-17 invoice was not paid until 10-09-17.  The invoices need to be paid in 30 days or the customer will receive a $5.95 Service Charge.  I will adjust the $5.95 Service Charge off of his invoice as a one-time courtesy credit so he will only owe $50.00 Please let me know if you need anything else. Thank You 
[redacted] | Accounts Receivable/Accounts Payable

Dear [redacted],I deeply apologize for the inconvenience that this has caused, with your recycling not being picked up. I have spoken with our Route Managers to ensure that this will not happen again in the future.Please feel free to reach out to us with any additional questions.

I called Mr [redacted] at 1115 am on Wednesday and explained that normally there is a return trip charge but today we would over look the charge because our customer service rep could not remember if he told the customer about the charge. Mr [redacted] stated that he was happy with our service otherwise....

 And that his and the neighbors trash and recycling were still out for pick up. Thank you

I want to thank you for your help in this matter. All has been resolved, items been picked up. Thank you [redacted]

Revdex.com:
The information provided in the email is not for my complaint.  
Regards,
James [redacted]

In regards to the complaint below, we have given the customer the credits they asked for on their March & April invoices.  Since then we have [redacted]ed them at the contractual rates we agreed upon at the meeting they had with [redacted] and myself.  But they refuse to pay the locked fuel rates...

that they had agreed upon in the meeting.  It was brought to our attention by Belinda that they were approached by a competitor, that did charge fuel and environmental fee’s and significant lower rates than what we were charging.  So they now want out of their contract, we have closed their account as they have requested as of 7/14/16, and have scheduled our containers to be removed.  They have a balance on their May invoice of $57.28, since they short paid the agreed upon locked fuel fee’s.   Their will be an adjustment to their June invoice for services from 7/15/16 through 7/31/16, but at this time they have not paid invoice, so they will have will not be getting a refund, and will have a balance due. Sincerely,    [redacted] | Office Manager

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Advanced Disposal has bought Groot and starting September 1st of 2017 we have taken over the waste services for all of the customers.  The customer has been notified by Advanced Disposal as to what has happened.  The customer was unaware of the acquisition.  Advanced Disposal will be...

sending the customer a business card to contact someone directly.  The customer was happy that someone local called her.

We typically sign the majority of our customers to service agreements that range from 1-5 years that include automatic renewals terms. In this case, the customer has a three year auto renewing valid service agreement that until 6/15/16. As a company, we try and work with any issues that may...

arise with customers with as much communication as possible. Pertaining to this customer specifically, they receive emails with their invoice along with any notifications we need to provide. We do this because they choose to pay the invoice through our convenient auto pay system. When the customer explained to us they would like to terminate service, we simply tried working with them and explained we have a valid service agreement in place until 6/15/16. We always try and work with the customer first with any issues that include price, service issues, or service agreements.

I am in receipt of the below Revdex.com complaint.  Please allow me to explain that this was a miscommunication by our Customer Care Representative.  It is not our policy to hold residents to unused service invoices they have cancelled or are intending on cancelling.  It is our policy to try...

to maintain all active customer accounts and hold to services rendered should they decide to cancel.  We will actively try to retain our customers and unfortunately while attempting to do so with this customer a miscommunication happened.  We have addressed this with our Customer Care Representative involved and all others within our office.  We have closed out the residents account effective 1-8-16 as was requested and issued credit for the remaining unused service period.  The total amount of the credit issued is $133.57 against the original invoice amount of $154.10.  The remaining balance on this residents account is $20.53.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

This review is speaking against the transfer station site in Rolling Meadows, IL. This past week has been difficult since we had a family member pass away. I decided to clean out the storage unit to dispose of unwanted items. I called the transfer station in Rolling Meadows to inquire what time the site closed to get rid of trash. The individual stated 4:30pm and said I could just come. Well, I arrived at the transfer station around 3:50pm. The individual came out of unit stating that we could not dump our trash because he closed at 4pm. I tried to explain to him that I called and someone told me 4:30pm. He was not trying to hear it. I had 3 other people with me to unload our trash, and it would have taken us 10-15 minutes . He told us to move our truck right now because he need to close the gate so he could go home. During this whole ordeal, a [redacted] truck came, and he allowed them to dump their trash. This individual was so rude to me that it is hard to forget. He was blaming me the whole entire time, and would not even speak with me nor the people that were with me with any demeanor.

I saw that Advanced Disposal replied stating that I was breaking my contractThe real answer is I am canceling my contract and paying the penalty to cancel early.Thanks

Again, I apologize for this inconvenience. It has been confirmed that your stove has been picked up as of Monday 11/02/15.If you have any further questions or concerns please feel free to reach our office directly; ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]