Advanced Disposal Services Solid Waste Midwest

Revdex.com: The information provided in the email is not for my complaint Regards, James [redacted]

The individual is utilizing competitor containers that render them unsafe to service by work crewThe containers that are being utilized are designed and weighted to be lifted by a mechanical arm The service that is currently provided through 12/31/is a manual service This being stated the container and contents render the cart too heavy and unsafe to lift If attempted could cause harm to the employee in the form of an injury Thank you [redacted] ***

Having a business in Rockford IL and an unit residential building with service from the Rockford depot for some years I was surprised to hear from a tenant that the garbage had not been collectedThe account is currentSo a call to the office leads me to the fabulous Mr Rob [redacted] who informed me that there was a safety issue on the drivewayI told him I didnt beleive that there was an issue there but would have someone move the wood ties over in case this had upset the drivers sensibilitiesHe agreed to collect the following dayAdvanced Disposal did not collect and had no interest to collect the garbage and the courageously efficient Mr Rob [redacted] cancelled the account without informing me so another weeks trash built upA fantastic effort in client services Mr Rob [redacted] your efforts to protect the fine dumpster drivers of Rockford are commendedFor you consideration Mr Rob [redacted] I also post a picture of the driveway for all to judge the dangers posed to Mr Rob [redacted] 's employees when collecting garbage in Rockford

After speaking to the manager this morning, this customer has been one that has not paid her bill regularly since the end of We show calls dating back to December 2012, through out and now most of regarding late payment, suspension and collectionsI do believe there was a miss communication between her and our customer service department and it was not clearly told to the customer that her account at the time was suspended and would be going to collections if not paidSo, by the time she called again the account was in collections because we did not receive paymentWe do require that any account that is closed due to collections pay a $reinstate fee and three months prepaymentAs of 11/19, this customer has paid what is required and service is going as usualIf there are further issues with this account, I’ve instructed our customer service department to contact me

I am in receipt of the below Revdex.com complaint Please allow me to explain that this was a miscommunication by our Customer Care Representative It is not our policy to hold residents to unused service invoices they have cancelled or are intending on cancelling It is our policy to try to maintain all active customer accounts and hold to services rendered should they decide to cancel We will actively try to retain our customers and unfortunately while attempting to do so with this customer a miscommunication happened We have addressed this with our Customer Care Representative involved and all others within our office We have closed out the residents account effective 1-8-as was requested and issued credit for the remaining unused service period The total amount of the credit issued is $against the original invoice amount of $ The remaining balance on this residents account is $

I researched this account and talk with the sale’s representative. This customer did request a container swap in which it was request on June 26TH. We completed the swap as requested We were not notified of the sale, until after the customer stop paying his invoices and was placed
on stop service. Once we got in contact with the customer, they had said that they sold the business and the new owners did not want our service. At this time the customer was told that the service agreement we transferable to the new ownersThey said “we will take of it and pay the liquated damages just remove the containers”. We did remove the containers however the customer still owes a balance of $on the account per out service agreement Thank you

In response to the above complaint, we did verify that *** *** signed a contract on 1/8/for years. The contract doesn’t state guaranteed for year, but we do that for most of our customers. There is an auto renew provision on our contracts which was not edited and states that
renewals will take place for years unless we receive a Certified Cancellations Letter days before the renewal date. *** was told this information on 2/28/and told the Customer Service Representative she talked to that she understood the instructions. We did not receive a Certified Letter, so her contract renewed until 1/18/2018. Her service issue was due to her payment history, her account became delinquent in December 2014. She was not able to make a payment on the December invoice until March 2015. Because her payments were slow coming in her account was suspended. The March invoice payment was not made until 5/and did not post to her account until 5/14, so the suspension was not removed in time for her scheduled pion 5/and didn’t have truck in the area to be able to service her address. We were willing to schedule a piwhen we were in the area next, but she wanted it that day. Her payment of $for early termination was correct. The reason she had two different amounts was due to the timing of each inquiry call to cancel her account. The first time she inquired about cancelling was in December of 2014, so the amount would be a lesser amount when she called in May

I deeply apologize for the poor service you have received from Advanced DisposalI have done some checking into your issue and again I apologize this has simply been an oversight on our partWe will be sending a driver to your place of residence by the end of the business day Friday, October 30th

Advanced Disposal talked with the customer numerous times on this complaint and thought everything was agreed upon. On August 20th, we tried to dump the box and our truck could not dump the box, it was too heavy. We did not charge the customer for this serviceWe had to deliver
a second box so we could service the customer. Our pricing was $everytime the container is dumped. That is how the customer was charged $270. The last conversation we had with *** we told him we would credit $of the remaining $and previously credited $for rent. The customer agree and paid the $170. As far as we were aware, we thought this issue was finalized This was the *** ** location. The first email went to the wrong site

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
William Lewis from Advanced Disposal called me on 6/28/(nice guy)He told me I would not have to bag our recyclables and he assured me they are being recycledAs a long as Advanced Disposal follows thru on what William told me, my complaint has been resolved to my satisfactionThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11967915, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]It is my belief that they knew of my intentions due to an earlier termination letter that they would not except due to how early it was received. That was still a termination letter, it was their choice to not honor it at that time. It did not change my intention. As for a reminder on an invoice, I do not see the invoices. I have a bookkeeper that handles all of our bills. In this instance, I believe that a separate letter should have been sent to my attention as Advanced Disposal had previously been given a termination letter. I feel that this is done intentionally to avoid a customer from cancelling a contract without incurring charges.Again, all I am seeking is this contract to be terminated. I am not seeking any money back.
Regards,
Joseph Meinerz

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The contract is misleadingstates So misleading their own billing department could not interpret it
Regards,
*** ***

On behalf of Advanced Disposal we are very sorry for this unfortunate situation this customer has encountered. On the morning of Wednesday July 29th we sent a driver out to Terrace Rd., to collect his trash along with any extras; a Route Manager went out to assess the area if
there was anything prohibiting the past pick-ups, everything appears to be fineWe have marked this address specifically in our system to ensure timely pick-ups moving forwardWe unfortunately will not be able to issue any credits due to this being a municipal customer and the services paid through the property taxes

After reviewing the complaint Advanced Disposal had decided to release Mr*** from his contractual agreementAlthough MR *** is still in a contract with Advanced Disposal for his waste removal and his contract is not set to expire until at this time we will be releasing him from his
contract and will be remove our can

This is the 3rd time that they have increases my price above what we have agreed toThey make it sound like they are doing things above and beyond, but actually they are just fixing the things that they have done wrongThey are suppose to pick up once a week, and they pick up bi-weekly and expect that the same size dumpster would hold weekly disposal? They have since my complaint gone to a bigger dumpster and have taken off the last charge for too much recycles chargeThey waived late charges and service charges they say because of not paying an invoice, but I have an invoice which they don't care to see as I have offered it to them as the reason I did not send paymentIt stated that they owed me $and from that invoice it changed to me owing them $118.57, something around that price I would like them to go back and look at all the over charges for extra disposal of recyclables that they have charged me, in violation of our agreementI would also like to know why I got an invoice that says they owe me, and it ended up being me owning them? They said it was somebody local that must have sent me that invoice, but they didn't want to see it and they didn't want to talk about it, saying is must have been two things happening at the same timeI would also like them to go back and show me where I got credited and how I can get one statement saying I don't owe and the same company saying I was past due. I would like to see them reconcile my charges from the beginning of the contract we have agreed to

I don't believe the truck broke down, they have been coming at am for at least a yearBut they are at least trying to do something nowI appreciate the quick responseThe truck must break down every week right before our stopMaybe they need new trucks that are more reliable than every week breaking down

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

spoke with *** she understands she is breaking her contract and will send a check. Thank you

The situation referenced below was resolved about month ago. The customer’s account has a zero balance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer reviewed appear below. I had also spoken with Bill on 6/and he assured me that my items would be picked up I provided him with the work order number and the complaint number both of which they now tell the Revdex.com that they cannot locate Well...here they are again, *** and *** The Village of MtPleasant had to come and remove the items due to Advance Disposals refusal to do their job, a blatant disregard for customer service, a willingness to ignore their contact, and worst of all a level of incompetence rarely found Advanced Disposal wasted my time, and the villages time in doing so
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***