Advanced Home Renovations LLC

The shipping cost is not refunded for the order as it is regular processing and handling charges that you have to pay for the order to be shipped outEven if the item is returned the full amount of the items order can be refunded but not the cost of the shipping charge

I regret to hear that our customer, Jessica Riley, is experiencing these issuesOur records indicate that the recent order that is referenced for the Balayage 220g 22" Ombre Hair Extensions #Ash Brown/ #Ash Blonde was placed on October 1, We have fully reviewed our call and email records for this order and we do not have any record of any contact from our customer to inquire about any issuesWe do have a 30-day period where our customers can report any quality issues from the time the order is receivedDuring this time, we always provide a solution for our customersFirst, we would have encouraged out customer, Jessica, to provide us with images of the product and then, if the issue is still not easily identified, we offer a quality inspection where the customer would return the product at our cost, so we may evaluate for quality issues within the 30-day time frame Our hair is 100% Remy human hair and we stand behind the quality of our product, which is why we take every step possible to resolve any possible issues or concerns that our customers may haveSince the order was placed on October 1, 2017, the order is out of the 30-day time and although it has been opened, our goal is to understand what the quality issues in the set areWe are happy to honor the inspection for our customer although it has been longer than days since the original order was placedWe stand by our product and are always open to assisting and finding resolutions for our customers with any issues they haveWe are unable to provide any refund for a product that is not returned as our Quality Control team needs to see it and deem the extensions as defective in the case that there is a quality issuePlease feel free to have the customer to reach out to me directly so that I can go over our policies and procedures and proceed with the quality inspection option to resolve this for our customer Sincerely, D [redacted] Customer Service Manager

Complaint: I am rejecting this response because: Regards, J [redacted] The hair was already removed from its packaging and therefore cannot be returned

Complaint: I am rejecting this response because I expected a product on a certain day and it did not arrive I understand that this is an unfortunate situation but I would expect this company to care for their customers and offer a solution Blaming the post office shouldn't be an option and it's not clearly stated in the site that a signature requested delivery option is offered I have a wedding today and won't be able to wear my extensions This has an impact in my life and in the wedding This is unacceptable As stated I want either a refund or a replacement ASAP, regardless of the status of the investigation I HAVE NOT RECEIVED THIS PRODUCT Regards, M [redacted]

Complaint: I am rejecting this response because: Regards, J [redacted] The hair extensions have already been openedThey cannot be returned for refund because they were taken out of the packagingI will not except this as a form of apology

Complaint: I am rejecting this response because: The manager I spoke with on 3/did not offer to speak to my colorist or offer any resolution on my behalf AT ALL or I wouldn't be taking these measuresShe offered me a 10% discount off of a future purchase which does nothing for me since I wont be making another purchaseI tried coming to a resolution with this company and offered before and after pics and was declinedI am requesting a full refund because the details listed on the product are falsely advertised Regards, B [redacted] ***

[redacted] The email address you provided was not pulling up the current emails you had sentHowever, we were able to locate this email address in our system which is different than the one associated with your order: [redacted] @yahoo.comAt this time we would like to ask you to send the set back so we may have our quality control team inspect the set for defectsWe will then inspect the set and contact you upon completion.Please send the set back to:Bellami Returns [redacted] Park Center DrUnit CSimi Valley, Ca 93065Let us know if you have any other questions.Regards,Team Bellami

Complaint: I am rejecting this response because: My priority is a refundAs long as I get a refund it's fine, I'm just clarifying that by replace the product you mean give me a refund, because you offered a 'complementary' replacementPlease clarify and I will accept the response if that is indeed what you meant Regards, L [redacted] ***

Hello T***,I sincerely apologize that you are dissatisfied with your experience with Bellami Hair.I do see that your package was marked as delivered today as of 12:pm.At this time for your inconvenience, I would like to offer to refund your shipping cost of $since your order was indeed delayed.I would also be happy to send you some complimentary hair care products that you can use on your set purchase! Please confirm if you would like for me to send some product our to you, and if you have any special requests!Your account is also noted with the 10% off of your next set purchase with us in case you desire that you would like to place another order with us.Again, I truly apologize that you felt that we mishandled your orderI can assure you that we pride ourselves on our level of customer service and would appreciate the chance to rectify the situation.Please feel free to reach out to me personally if you have any other questions, comments, or concerns.I will look forward to your response!Warm Regards,C [redacted] Customer Service Manager [redacted] @bellamihair.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12246670, and find that this resolution is satisfactory to me Regards, B [redacted]

I regret to hear that our customer, F [redacted] , is experiencing these issuesOur records indicate that the recent order that is referenced (BH#181966) for the BELLAMI Bambina 160g - Dark Brown was placed on February 5, We have fully reviewed our call and email records for order BH#and we have been in contact with our customer via email and by phoneWe do have a 30-day period where our customers can report any quality issues from the time the order is receivedDuring this time, we always provide a solution for our customersFirst, we encouraged our customer, Freeda, to use a detangling spray and brush to comb out the tangling that she was experiencingWe normally advise this with any of our sets but especially thinner set like the one purchased (grams) because like thinner human hair, the extensions may tangle after useWhen the customer was not satisfied with the solution, we offered a quality inspection where the customer would return the product, so we may evaluate for quality issues within the 30-day time frame on February14, When we received the set, it was inspected and reviewed by our quality control team and we found that the set had been dyedOur extensions are 100% human hair that have gone through its own dyeing process, and although they were constructed to accept color, we do suggest getting a professional opinion by an experienced coloristDyeing may lead to shortening the lifespan of your BELLAMI’s and possibly cause damage if not done correctlyWe also recommend not lightening or using any bleaching agentsWe advise our customers on our website that if they choose to dye their BELLAMI's, it is up to the customers discretion and done at their own risk with potential for causing damage to the extensionsEven though the set was dyed, which is against our policy for any returns or exchanges, we stood by our customer and offered a solutionOur quality team was able to comb through the extensions and offered to replace a few wefts, but otherwise the set only needed additional combing to ensure it was free of tanglesOur returns department returned the set and included additional replacement wefts with the return as an added courtesy to our customerAt this time, we have provided the customer with a solution outside of our policy after the set was dyedWe stand by our product and are always open to assisting and finding resolutions for our customers with any issues they haveOur extensions are made from 100% Remy Human hair and are of great quality standards, but once the extensions are dyed or altered, it can certainly change the quality of the entire setsWe have advised the customer what to do to prevent the set from tangling as wellThis case, in our files, has been fully resolved by our team, but if the customer has any additional concerns, we would be happy to helpSincerely, D [redacted] Customer Service Manager

Hello T [redacted] ,Thank you for your message.We sincerely apologize that you are having issues with your set.As dislcaimed on our website, "Our extensions are 100% human hair that have gone through its own dyeing process, and although they were constructed to accept color, we do suggest getting a professional opinion by an experienced coloristDyeing may lead to shortening the lifespan of your BELLAMI’s and possibly cause damage if not done correctlyWe also recommend not lightening or using any bleaching agents."***Please keep in mind, that if chosen to dye BELLAMIS, it is up to the customers discretion and done at your own risk.***We have been communicating with you in regards to this set that you purchased on 12/4/since 12/18/We have sent you complimentary hair care products and offered an inspection so that you can send your set to us for our Quality Control Department to look at for defectsThe point of an inspection is to have our quality control team take a look at your set and see what you are experiencingIf your set did not meet our expectations than we would have been happy to send you a brand new set.Because your set has now been altered and is outside of our day policy, you would not be eligible for a return, exchange or inspection.With that said, we are able to offer you up to three replacement wefts in your Bambina 160g 20'' Mochachino Brown (1C) set and a 10% discount off of your next set purchase with usTo redeem, place an order, contact us with the order number, and we will refund you 10% off of the set price back to the card used at time of purchase.If you would like for me to submit the request for the wefts please let me know.I will look forward to your response and in further assisting you.Warm Regards,C [redacted] Customer Service Manager

Hi D***,We sincerely apologize that you were unsatisfied with the product that you received.Our customer service manager reached out to you and offered to have the product sent back to we can inspect it with our production team.We are happy to find a solution for you as we strive to provide the best products to our customers.Can you please let us know if you have already sent back the product so we can let our returns department know.Let us know if you have any other questions

Customer was contacted directly by myself (Administration Manager).Customer was offered to have the set sent back and a replacement set was sent out to her on 8/4/15.We hope that the customer is now satisfied with the new set that was sent to her

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11751717, and find that this resolution is satisfactory to me I have to pay $dollars to have my missing order re-shipped Regards, M [redacted]

http://cdn.shopify.com/s/files/1/0143/4652/files/email-logo.gif?20688(bellamihai...⇄ B [redacted] ! Thank you for your emailWe would be happy to issue you with a refund for your order number placed on May 10, when we receive it back in our facility! Please use the following instructions to return your set!Simply send your BELLAMI'S back to:*BELLAMI HAIR / ReturnsSimi Valley, Ca 93063USA*Please follow the below instructions to ensure that your return will be processed and received! Once we receive your return you will be notified by a representative within 4-business daysPlease include your confirmation email that was given to you at the time of purchaseThis should state your order #, first and last name, or email addressBe sure to include the TESTER portion of your BELLAMI'S as it ends up being a part of the full set!! Please indicate whether you would like an exchange and for which color or if you would prefer a return, if you would like to exchange your BELLAMI'S, you will simply be sent a re shipping invoice via our Paypal account after the return has been processed! Once this amount has been paid feel free to let us know by emailing [email protected] and your exchange will then be processed!We strongly suggest keeping your tracking number so we can confirm your package has been safely delivered to our shipping facilities! We will not accept responsibility for items returned to our facility without a tracking numberAfter a refund has been issued for a return it will show up in your account within 3-business daysIf you have any further questions or concerns feel free to contact us again at any time as we are always here at your service!Best,ChristineCustomer Service Manager

Hello L***,We sincerely apologize that you are dissatisfied with your experience with Bellami HairAt this time, we would be happy to make an exception and replace the product and send you out a complimentary Bambina Off Black set with our fastest and most secure shipping optionPlease confirm the following details and we will move forward:Bambina Off Black x1Sent FedEx Overnight (1-business days once shipped plus insurance and signature confirmation) to:United StatesWarm Regards,N***Customer Service Manager

Complaint: I am rejecting this response because: I was charged $in my initial order to get the items shipped to my address That's the part I don't understand why am I being charged for shipping if I had to pay when I placed my order Bellami hair did not pay for shipping to send the items or to send them back Regards, V [redacted]

I regret to hear that our customer, B [redacted] ***, is experiencing these issuesOur records indicate that the order that is referenced for the BOO-GATTI 340G 22" Dirty Blonde (18) was placed on February 11, We have fully reviewed our call and email records for this order and we do not have any record of any email from our customer to inquire about these issuesWe do however, have a call with the customer service manager on March 6, 2018, where the manager offered to speak with the professional who dyed the set or find what was used so we could offer a solution as far as what would help lift the color and get them to dye to shade desired We do have a 30-day period where our customers can report any quality issues from the time the order is receivedDuring this time, we always provide a solution for our customersFirst, we would have encouraged out customer, Brittany, to provide us with images of the product and then, if the issue is still not easily identified, we offer a quality inspection where the customer would return the product at our cost, so we may evaluate for quality issues within the 30-day time frameOur hair is 100% Remy human hair and we stand behind the quality of our product, which is why we take every step possible to resolve any possible issues or concerns that our customers may haveSince the order was placed on February 11, 2016, the order is out of the 30-day time and although it has been opened, our goal is to understand what the quality issues in the set areWe are happy to speak to our customer about viable solutions and what may be done to get the color to lift although it has been longer than days since the original order was placedWe stand by our product and are always open to assisting and finding resolutions for our customers with any issues they haveOur customer had concerns about the hair not being 100% Remy human hairAs our customer stated, our website advises not to lighten any of our extension setsEach of our sets, especially our blonde sets and balayage sets have gone through multiple processes to get them to the shade that we intend to get them toThe extensions are made with real human hair that has been cut and stripped of additional vitamins, so it is much more difficult to lift color off these sets and may take multiple processes to have the color stripped out and then add any other dyes to get them to a new shadeWe are unable to provide any refund for a product that has been used and worn after it was delivered in February of It would be very difficult for our Quality Control team to identify defects given the time frame from the original purchase date of Please feel free to have the customer to reach out to me directly so that I can go over our policies and procedures and proceed with the quality inspection option to resolve this for our customer Sincerely, D [redacted] Customer Service Manager

Complaint: I am rejecting this response because:So basically the company is suggesting I spend even more money than I have already spent to pay a professional to attempt to color the "Human hair" yet again without any guarantee it will actually work? That sounds less like a resolution for me and more of a slap in the face! You are also now stating "you are more than interested in inspecting the set for quality issues" when in the first response given by representative D [redacted] on 4/you said "It would be very difficult for our Quality Control team to identify defects given the time frame." What has changed exactly within the few days of your two statements, other than the fact that you are trying to get out of giving me a refund? As I stated, I tried to resolve this with the company and they did nothing to help which is why I am now resolving it through a more accommodating sourceI have zero desire to speak with anyone from the company as the trust and credibility are now goneThey were rude and unhelpful when I attempted this in the first placeIf I am sent a paid return slip, I am more than happy to ship the product back but that will ONLY be after a refund is complete not after some "inspection" that will go in their favor and provide me with nothing happensHuman hair does not tangle upon the first few minutes of wearing it and more importantly it CAN change color!! It is part of the reason people are willing to spend so much money on itI did not state there was no issues for close to a yearIf you had read my original complaint I stated during the times I wore them right after receiving them they had heavy tangling and knotting within the first few minutes of wearing themI also said I put them away because they did not match which means I have had multiple issues from the beginningI work hard and dont treat myself often so when I spend money on a product, I expect it is as advertised and not misleadingSpeaking to the company one on one at this point is out of the questionUnfortunately as I stated the morality trust factor is no longer there, The morally right thing on the companies behalf in this situation and the only resolution for me is to give me the money I spent on a product that I bought under pretenses Regards, B [redacted] ***