Advanced Home Renovations LLC

We regret to hear our customer has experienced such problem with her deliveryWe received her email reporting the issue for the delivery on JUN 29TH, AT 6:40PM, We responded the very next day JUN 30TH, AT 12:PM stating we would open a investigation with the carrierThe carrier responded with the following after completing the investigation "Good morning,Regarding Bellami [redacted] sent to:B [redacted] **Brooklyn NY 11232< provided by customer >The carrier scanned this item as delivered in the vicinity of the address above (image below).If theft, fraud, or tampering is suspected, the addressee may contact the Postal Inspection Service at "usps.com/postal inspectors" or ###-###-#### or their local Post Office at ###-###-####.Best regards,"We also stated to our customer -"We suggest, at this time, you refer to your corporate policy for replacement shipmentsWe apologize for any inconvenience to you or your customerI sincerely apologize for your dissatisfaction with your experience with BELLAMI Hair thus farAfter speaking to upper management about this situation, we have come up with a solution for youThey are allowing me to make a one time exception to re send out your order with FEDEX Express Saver :(Signature Required) if you pay a $fee for the shipping costI would need to send you a $invoicePlease confirm so that we can move forwardI look forward to your response."Our customer did not want to pay the shipping cost to reship her package out to herWe will go ahead and wave the reshipment fee as a courtesy which we normally do not do if she contacts us to resolve this matter if a charge back has not been filed.We are always here to assist our customers with any issues they may experience.Please see tracking link below-https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=[redacted...⇄ 3056&action=track

Complaint: I am rejecting this response because: So if I understand correctly, If I don't close my complaint you will not return my money? Interesting tactic I paid via Paypal and to issue a refund is about two clicks and is in no way tied to the Revdex.com You can contact me directly regardless and have since the filing of this complaintHow about you give me back my money and then I close my complaint Bellami sent me an email on the 26th saying that I would receive my refund in 2-days It is now days and no refund And to expand on this "high risk" claim I ordered from you directly, I paid with my own Paypal account and requested my purchase to be sent to my VERIFIED Paypal address No flags were raised by Paypal and I have ordered from Bellami before using the exact same process And if there was some flag, don't you think attempting to email or call the customer would have been the prudent decisionNot just drop it not tell anyone and try to keep my money If I had not been on top of it your company would have kept my money despite it being "high risk".When my money is returned I will close the complaint Regards, J [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11572462, and find that this resolution is satisfactory to me I would appreciate the wefts you mentioned please process the three weft offer Regards, T [redacted]

Hello L***I apologize for the confusion, please allow me to clarify.The issue here is that you are stating that you did not receive the Bambina Off Black extension set in your package.Even though all of our packages go through an extensive quality control process and according to our records, the package was weighed and sent out correctly, we are happy to send out a brand new set to you with our fastest shipping optionPlease let me know if you have any further questions! I am here to help!Warm Regards,N***Customer Service Manager

Complaint: I am rejecting this response because: I already purchased new extensions elsewhereI want my money back! Regards, L [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11232692, and find that this resolution is satisfactory to me Regards, J [redacted]

This order BH#was placed on Octhas been fully refunded on $dollars on November 25th 2016, as we processed the returned item 11/25/The funds should now reflect back in her account used at check out.The customer was unhappy with her product so we offered for her to send the hair extensions back for a Physical inspection in order for us to find a solution for this matter, At first she refused to send the set back and demanded a full refundWe stood by our policies and requested for her to send the set back to our facility in order for us provide a solution for our customerWe provided a return label which shows the package has now been returned back to our facilityPlease see link below for confirmation-https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=[redacted...⇄ 06Please see refund confirmation issued by our returns department on November at 2:32PMPriscilla Masferrer refunded $USD on the MasterCard ending in 1521.2:32pmThis issue has been fully resolved at this point, We have been in contact with M [redacted] since the customers first email sent over to us.If you have any questions please let us know and we will be happy to assist you.-- B [redacted] Customer Service ManagerPhone: ###-###-####

Hello M [redacted] ,Thank you for your message.I sincerely apologize that you are dissatisfied with your experience with Bellami Hair.According to the details of your order number 428876, you contacted our customer service department via email on 10/3/stating you did not receive your packageThe customer service representative that assisted you, then immediately opened an investigation with the carrier to see if additional details could be providedInvestigations can take anywhere from 2-business days.The tracking information states that the package was delivered on 10/1/Here is the direct link for the movement of the package:https://www.fedex.com/apps/fedextrack/?action=track&language=english&tra...⇄ 7079Please note that we processed and shipped out the order to the shipping information provided at time of checkout with the method of shipping applied by the customerThe method of shipping chosen for this order was FedEx SmartPostA signature option is available at time of purchase for an additional $This was not applied to the orderWith FedEx SmartPost shipping, FedEx picks up the package and carries it to the city of the shipping addressIt is then transferred to USPS to make the physical deliveryWhen a signature is not applied to the package, the carrier with then leave it inside the mailbox or on the doorstep of the shipping addressYou then called in on 10/5/at 10:01am and spoke with a customer service representative on the phone in which she reiterated an investigation was in progressWe emailed you back later that day with the response from FedEx:"In regards to your recent inquiry in reference to USPS Tracking#[redacted] 079, the last scan indicates that the parcel was delivered by the USPS on 10/at 16:At this time, we are researching this information with the USPSPlease allow a few additional days to complete this research, once complete, we will contact you with a resolution."At this time, have are still waiting on the results from the carrier so that we can then provide you with a solution.This is a very unfortunate situation and we are more than willing to provide you with a solution as soon as we receive the details back from the carrier's investigation.I will be in contact with you as soon as I hear back from themPlease let me know if you have any other questions, comments, or concerns in the meantime.Warm Regards,C [redacted] Customer Service [email protected]

Hello B [redacted] !Thank you for your email and Revdex.com concern.I sincerely apologize for the confusionThe last photo that you sent in your email was not something I could open.As per my email to you on 5/17, I attempted to get some clarification on the issues you were having with your set because I did view the photos you sent on 5/14: " I am only able to pull up one order with the information I have, which is order number 33**that was placed on 2/20/for a Piccolina 120g 18" Ash Blonde (60) setThe set that is pictured, looks to be chocolate brownIf there another order that you are referring to or is has this set been altered?"Our extensions are 100% human hair that have gone through its own dyeing process, and although they were constructed to accept color, we do suggest getting a professional opinion by an experienced coloristDyeing may lead to shortening the lifespan of your BELLAMI’s and possibly cause damage if not done correctly***Please keep in mind, that if chosen to dye BELLAMIS, it is up to the customers discretion and done at your own risk.***At this time, because this is outside our policy, I would be happy to offer you up to three replacement wefts that you can add to your setPlease confirm if you would like for me to submit this request.I would also like to offer you 10% off of your next set purchase with us for your inconvenienceTo redeem, place an order, contact us with the order number, and we will refund you 10% off of the set price back to the card used at time of purchase.I will look forward to your response and moving forward with your solution!Warm Regards,C [redacted] Customer Service Manager

Complaint: I am rejecting this response because:Unacceptable!! Lies and poor business ethicsI am not going to be out $and not have any extensions on top of itVery poor business and customer serviceThe next contact I will be making is the states Attorney Generals office Regards, [redacted]

Order Number: 233013Hi J [redacted] ,We sincerely apologize that you are having issues with your in Curler set.At this time we would be happy to make a one time exception and send you out a complimentary in replacement base.Please email us at [email protected] and confirm your shipping address and we would be happy to move forward with your solution.We will look forward to your response!Warm Regards,N***Customer Service Manager

Complaint: 11453647 I am rejecting this response because: You have not read the messages. You continue to act like a fool and try and play games. I never died any extensions and for you to accuse me of that, is illegal. I ordered bellami 24" chocolate brown extensions on 5/10/16. I sent proof of purchase via email yesterday to you specifically. Ironic hoe you gloss over the entire situation and try and pretend that it is something that I did. I have all of the legal documentation I need to take this into court. So, I encourage you to do your job, re-read the entire email thread that has been sent to you specifically on multiple occasions. Get it together. I would rather settle this out of court. Also, please stop trying to email me personally..I saw that you emailed me this morning...this is a public matter now. Regards, B [redacted]

Hello S [redacted] !I sincerely apologize that you are experiencing issues with your in Curler and are dissatisfied with your experience with Bellami Hair.As our website states, "***All HOT TOOLS purchased with a discount code are considered FINAL SALE items and are not eligible for returns, exchange or warranty replacementYou may only return or exchange any BELLAMI Professional Styling Tools if the item was purchased at full price and a restocking fee will be deducted for the amount of $once returned***"As a one time courtesy, we are more than happy to make a one time exception and wave the replacement part/ shipping fee to send you a brand new in base.Please contact me back to confirm your shipping address and we will get that right out to you!I look forward to your response!Warm Regards,Ni***

Hi J [redacted] !Thank you for your response!We sincerely apologize that you are experiencing issues with your set.We would love to make an exception for you to return your opened set that you are having issues with for a refund.Please use the previous directions to return your set to us!Let me know if you have any additional questions!Warm Regards,N [redacted]

Complaint: I am rejecting this response because:The product is less than satisfactory it is extremely poorAs previously stated I have gone to School for cosmetology as well as worn hair extensions since Bellami are the poorest grade quality I have yet to experienceYour package clearly stated once it is opened it voids any chance of a return however you do not know what kind of quality you’re getting unless you try the productI have attempted deep conditioning treatments as well as taking them to hairdressers to attempt to make them the least bit wear-ableThey matt snarl and tangle at the minute you place them in your hairThe extensions pictured (attached) on the left are Bellami extensions after having them on for an hourONE hour and having them for only a monthThe right is Foxy Locks hair extensions after owning them for an entire YEAR and wearing them for an entire dayI do not need to ship my product back to your inspection team to deem them refundable or defectiveI am the customer who has worn them and is telling you they’re defective and poor awful quality that is completely unacceptableI will gladly return them but I want a refund in full for the hassleAfter reading multiple website reviews I am not the only one who has had this same problemI am expecting a refund in full for a purchase that didn’t deliver what it was promised to do but in fact fell completely short Regards, J [redacted] ***

We sincerely apologize that you experienced issues with your extensions.At this time we can offer you to send them back to exchange the set for a different color that will closer match your hairWe understand that you did try to die them and the color did not takePlease understand that the
extensions are 100% human hairThe hair is processed to achieve the color that you receive it in.Please let us know if you can send the set that you currently have back and we can send out a different color for you!

Complaint:
I am rejecting this response because:
It's the same excuse every timeYour company doesn't make the wrong rightI have used the same email address contacting BellamiI have even used the same email address posting negative reviews, which conveniently never gets posted because it's negativeThe last time I emailed Bellami was weeks ago with the email address ***@yahoo.comBellami found out I was contacting them again in regards to my wefts coming apart still and I NEVER received a response againI have been contacting Bellami since AugustI just want replacement extensions or my money backI'm getting to the point where I will never refer Bellami again nor purchase from Bellami in the future if this matter isn't resolved immediatelyFour months is a tad ridiculous and very poor customer serviceReading previous complaints on the Revdex.com website I'm not the only unhappy customer with similar situationsThat's not saying a lot for Bellami
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
10813776, however I do not have the order numbers as they have not been saved in my emailsI do have my credit card statement that the extensions were charged toIf you have lol my ordered in your system then it is the only two for extensionsI ordered two sets of two tape in one was a chocolate brown and one was a blondeBoth of the orders I received were horrible after about weeksI had to refund my client her money for the blonde extensionsAs for the brown they were for me and I have to take them out and could not wear them as they were a ratted mess even after using your products on themI'm sorry for some reason my email does not save messages that far back and I had no idea I would need to save it.
Regards,
K*** ***

Hello A***,Thank you for your concernI sincerely apologize that you are dissatisfied with your setI would be happy to further assist you with a return and refund for your order number 42881. Please follow the instructions below:Simply send your BELLAMI'S back to:*BELLAMI HAIR /
ReturnsRoyal AveSuite ASimi Valley, Ca 93063USA*Please follow the below instructions to ensure that your return will be processed and received! Once we receive your return you will be notified by a representative within 4-business daysPlease include your confirmation email that was given to you at the time of purchaseThis should state your order #, first and last name, or email address. Be sure to include the TESTER portion of your BELLAMI'S as it ends up being a part of the full set!! Please indicate whether you would like an exchange and for which color or if you would prefer a return, if you would like to exchange your BELLAMI'S, you will simply be sent a re shipping invoice via our Paypal account after the return has been processed! Once this amount has been paid feel free to let us know by emailing [email protected] and your exchange will then be processed!We strongly suggest keeping your tracking number so we can confirm your package has been safely delivered to our shipping facilities! We will not accept responsibility for items returned to our facility without a tracking numberAfter a refund has been issued for a return it will show up in your account within 2-business days. If you have any further questions or concerns feel free to contact us again at any time as we are always here at your service!Best,C***Customer Service [email protected]

Hello B***,Thank you for your emails and Revdex.com concern.I sincerely apologize that you are dissatisfied with your experience with Bellami Hair.Once again, I am more than happy to provide you with the solution that you are requesting, a full refund.In order to do so, we are requesting that you send
the product that you are dissatisfied with back to us.We have provided you with a return shipping label in your email, if you do not have it any more please let me know and I would be happy to send you another one so you would not have to pay for return shipping.Please let me know if you have any further questions.Best,C***Customer Service Manager