Advanced Home Renovations LLC

Revdex.com:I have sent them back yesterday in the mail.
I have reviewed the response made by the business in reference to complaint ID 11462505, and find that this resolution is satisfactory to me.
Regards,
B[redacted]

We regret to hear our customer has experienced such problem with her delivery. We received her email reporting the issue for the delivery on JUN 29TH, 2017 AT 6:40PM, We responded the very next day JUN 30TH, 2017 AT 12:46 PM stating we would open a investigation with the carrier. The carrier...

responded with the following after completing the investigation "Good morning,Regarding Bellami 9[redacted]056 sent to:B[redacted]Brooklyn NY 11232< provided by customer >The carrier scanned this item as delivered in the vicinity of the address above (image below).If theft, fraud, or tampering is suspected, the addressee may contact the Postal Inspection Service at "usps.com/postal inspectors" or ###-###-#### or their local Post Office at ###-###-####.Best regards,"We also stated to our customer -"We suggest, at this time, you refer to your corporate policy for replacement shipments. We apologize for any inconvenience to you or your customer. I sincerely apologize for your dissatisfaction with your experience with BELLAMI Hair thus far. After speaking to upper management about this situation, we have come up with a solution for you. They are allowing me to make a one time exception to re send out your order with FEDEX Express Saver :(Signature Required) if you pay a $15 fee for the shipping cost. I would need to send you a $15 invoice. Please confirm so that we can move forward. I look forward to your response."Our customer did not want to pay the shipping cost to reship her package out to her. We will go ahead and wave the reshipment fee as a courtesy which we normally do not do if she contacts us to resolve this matter if a charge back has not been filed.We are always here to assist our customers with any issues they may experience.Please see tracking link below-https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=74899...⇄

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11572462, and find that this resolution is satisfactory to me.
I would appreciate the wefts you mentioned please process the three weft offer 
Regards,
T[redacted]

We have communicated with the customer directly before the compliant was filed. Here is the solution that we offered her and will absolutely still honor if she finds it acceptable: "We are happy to except your set back for either a refund or an exchange for a new set, whatever your preference...

is.If you are still interested in receiving either your money back or a new set, please use the return instructions provided in my last email.Please let me know if you have any additional questions, comments, or concerns and I would be happy to be of assistance.I will look forward to your response.Warm Regards,[redacted]Customer Service Manager"

Hi V[redacted],We sincerely apologize if there was any confusion during your purchase. When a return is sent back it it the customers responsibility to pay for the return to be sent back. Bellami does not refund for the shipping cost for a return as this was for shipping and handling for the order being...

sent out. At this time, we are not able to issue a refund for the shipping cost.

Hi J[redacted] We sincerely apologize that your order has not been sent out yet. It appears that your order was cancelled due to your order being high risk. At this time I am happy to issue a refund for you as we are not able to complete the order process at this time. Once the Revdex.com complaint...

has been closed by yourself we can email you directly from your order to issue the refund. Please let us know if you have any other questions.

Complaint: 11149451
I am rejecting this response because:
Regards,
J[redacted]
The hair was already removed from its packaging and therefore cannot be returned