Advanced Home Renovations LLC

Hello ***,I sincerely apologize that you are experiencing issues with your curler.I would be happy to find a solution for you!Please email me directly so I can further assist you with some options:)I will look forward to your response!Warm Regards,***Customer Service
Manager***@bellamihair.com

Hello ***,Thank you for your message.I sincerely apologize that you are dissatisfied with your experience with Bellami Hair.I have just confirmed with the shipping manager that your order has been batched and in the final stages of processing.Once the order is processed, you will receive an
email confirmation with tracking infoYou should be receiving this confirmation today.Our shipping department is currently experiencing a high volume of orders and are doing their very best to fulfill orders as fast as possible. We appreciate your continued patience.For your inconvenience, I would be happy to offer you a 10% discount off of your next set purchaseTo redeem, place an order, contact us either the order number, and we will refund 10% off of the set price back to the card used at time of check out.If you have any further questions, comments, or concerns please do not hesitate to contact me directly and I will be happy to further assist you.Warm Regards,***Customer Service Manager***@bellamihair.com

Complaint:
I am rejecting this response because: That's just not going to work for meThe refund can be given back into my account...but I am not going out of my way to do anything moreThis has been the worst experience with a business I have ever hadI made my request clearI request a full refund and an apology for such rude disrespectful ACCUSATORY customer serviceHow dare you pretend that you have no record then expect me to send something in the mailYou are not trust worthy at this pointThis has gone on long enoughAll you are doing is playing games and it is public nowI have attached every single email and response between me and Bellami hair in an attachment on this website as well as others so everyone can see what a fraud Bellami has become, by the way...the photos are included in the attachmentI was nothing but polite in the beginning of this but now after being accused, and being lied to..it's not ok and I am extremely upsetI would suggest reading the attachments I have posted on this website so you are fully aware of the situation because I can tell by your reply that you have no idea whats going on, or you are playing games? Do not expect me to go out of my way when in JUST the last reply, you accused me of not even having an orderYou are more then welcome to have someone pick them up...I live less then an hour away from your warehouseI really don't appreciate your "play pretend" tactic hereI am willing to go to court over the "bate and switch" going on herefirst you say that you cant open my photos and then you back peddle and said that you could...then you accused me of dying blonde ones and then you accused me of not even having a purchase for set that I am SO DISGUSTED WITHWhat is going on at Bellami??!! They used to be THE BEST?? Now THIS?? With THIS type of customer service??
Regards,
B*** ***

Hi L***,We sincerely apologize for the issues that you experienced with your orderWe see that your order has been fully refunded and all products have been returned back to our headquarters. Our customer satisfaction is our first priority and we want to make sure that we can provide that to
you.At this time we would like to offer you a discount on your next purchase as we would like to keep you as a customer at Bellami Hair.Please let us know if you would like to place a new order so we can resolve this matter with you.Regards,Team Bellami

We attempted to cancel the customers order BHas requested on 11/2/however we were unable to successfully cancel the order as it was processed and fulfilled before the cancellation was able to be madeWe can not guarantee cancellations due to our immediate shipping schedules as
stated in our confirmation email sent. The order was shipped to the following shipping address provided at check out-H*** *** *** AveSaint Louis MO 63116United States Order was delivered on Thu 11/10/at 3:pmPlease see tracking link below - https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=***2***2&action...⇄ can honor a replacement for the order as a courtesy, However it is against our policy to issue refunds once packages are marked as deliveredFedex stated the package was indeed delivered to the address provided.We have been in contact with our customer and have provided a solution to her missing package however we can not provide a refund as a solution

I regret to hear that our customer, B*** ***, is unhappy with the solutionDue to the feedback and concern our customer has raised to our attention we are more than happy to speak to our customer about the products used and connecting them with one of our professional team members for further information on what may be used to lift the shade as desiredWhen I spoke to the customer on March 6, 2018, I advised that she was welcome to send us an email with a list of the products her stylist used to have our professional team review and respond with the best course of actionWe still stand by that and certainly want to assist our customer further but are unable to without knowing the products that have been used on the setFrom what our customer first expressed, the set was used closed to a year with no issues or concerns until our customer wanted to dye our set close to a year laterWe would not be able to offer a credit for the set given this information but are happy to offer further solutions by understanding what has been used on the extensionsOur hair extensions are made from real human hair and may often have a lifespan of up to a year or more depending on the use and careWe understand that there can be quality issues, as this is something all companies may experience, which is why we are more than interested in fully inspecting the set for quality issuesAs mentioned before, we stand by our product and are always open to assisting and finding resolutions for our customers with any issues they haveSincerely, D*** *** Customer Service Manager

Hi A**!I sincerely apologize that you are having issues with your set!I did look for a record of previous communication with you and I could not find one.As our website disclaims, "Our extensions are 100% human hair that have gone through its own dyeing process, and although they were constructed to
accept color, we do suggest getting a professional opinion by an experienced coloristDyeing may lead to shortening the lifespan of your BELLAMI’s and possibly cause damage if not done correctlyWe also recommend not lightening or using any bleaching agents.We do not recommend dying our Balayage or Ombre sets as they have been processed multiple timesDue to the processing they have gone through they do not take to dying well.***Please keep in mind, that if chosen to dye BELLAMIS, it is up to the customers discretion and done at your own risk.***" setI would be happy to make a one time exception and send you out a brand new Bellissima 220g 22'' Ash Blonde (60) set. Please contact me on ** personal email and confirm your shipping address and we will get a set right out to you! I look forward to your response!Warm Regards,N***n***@bellamihair.com

Hi D*** ! I sincerely apologize that you are having issues with your setWe would be happy to offer you an exchange!Simply send your BELLAMI'S back to:*BELLAMI / ReturnsPlease follow the below instructions to ensure that your return will be processed and received! Once we
receive your return you will be notified by a representative within 4-business daysPlease include your confirmation email that was given to you at the time of purchaseThis should state your order #, first and last name, or email address. Be sure to include the TESTER portion of your BELLAMI'S as it ends up being a part of the full set!! We strongly suggest keeping your tracking number so we can confirm your package has been safely delivered to our shipping facilities! We will not accept responsibility for items returned to our facility without a tracking number.If you have any further questions or concerns feel free to contact us again at any time as we are always here at your service!Best,N***Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11106926, and find that this resolution is satisfactory to me
Okay that will be fine for me thank you My name is S*** *** Address is *** ** *** street Miami FL United States Regards, S*** ***

Complaint:
I am rejecting this response because: What is wrong with this company? I will not spend more money to send them back for this company to scam me furtherI sent proof of how damaged they are and I certainly don't want anything further to do with any hair through exchange or future purchases.
Regards,
*** ***

** *** We sincerely apologize that you are unhappy with your extensions. We have checked through our records and are unable to find any emails with the email address provided with you requesting assistance with your extensions. Is there a different email address that we can use to
look up this information so we can look into this further for you? Regards,Team Bellami

Hello M***,Thank you for your message and continued patience.Again, I sincerely apologize that you are dissatisfied with your experience with Bellami Hair. This morning, since we still did not receive a response to our investigation via email, I called in and spoke with a representative at FedExThey stated that the investigation shows that the carrier's GPS tracking for the scan was at the shipping address provided at time of delivery.As our website does disclaim, "In the event a customer’s tracking number states delivery was made to the customers address, BELLAMI Hair does not offer refunds if the item is claimed to not have been deliveredBELLAMI hair offers priority mail with signature confirmation for an additional $which can be purchased at checkoutIf an item is not received when tracking information confirms delivery, please contact the designated shipping company (USPS or DHL) for assistance." (http://www.bellamihair.com/pages/shipping-delivery)After speaking to upper management about this situation, we have come up with a solution for you.They are allowing me to make a onetime exception to re send out your order with FedEx Express Saver shipping (2-business days + insurance and signature confirmation) if you pay a $fee for the shipping.I would need to send you a $invoice via PayPalPlease provide your email address that is associated with PayPal and also your shipping address.Please confirm so that we can move forward.I look forward to your response.Warm Regards,C***Customer Service Manager

http://cdn.shopify.com/s/files/1/0143/4652/files/email-logo.gif?20688(bellamihai...⇄ Jennifer! We will be happy to assist you today with your return! Simply send your *unopened* BELLAMI'S back to:*BELLAMI / Returns*** Park Center DrUnit CSimi Valley, Ca 93065USA*Please follow the below
instructions to ensure that your return will be processed and received! Once we receive your return you will be notified by a representative within 4-business daysPlease include your confirmation email that was given to you at the time of purchaseThis should state your order #, first and last name, or email address. Be sure to include the TESTER portion of your BELLAMI'S as it ends up being a part of the full set!! Please indicate whether you would like an exchange and for which color or if you would prefer a return, if you would like to exchange your BELLAMI’S, you will simply be sent a re shipping invoice via our Paypal account after the return has been processed! Once this amount has been paid feel free to let us know by emailing [email protected] and your exchange will then be processed!We strongly suggest keeping your tracking number so we can confirm your package has been safely delivered to our shipping facilities! We will not accept responsibility for items returned to our facility without a tracking numberAfter a refund has been issued for a return it will show up in your account within 3-business days. If you have any further questions or concerns feel free to contact us again at any time as we are always here at your service!Best,N***Customer Service Manager

I regret to hear that our customer, Kristina Contreras, is experiencing these issuesOur records indicate that the recent order that is referenced (BH#182101) for the Magnifica 240g 24" Off Black (1B) and free ponytail was placed on February 6, The tracking for this order indicated a
successful delivery by the carrier requested when placing the order, which was FedEx Smart Post Delivery, with tracking 9***The delivery scan is shown below: February 10, at 2:pm Delivered, In/At Mailbox DALLAS, TX 75211 The customer reached out to us on February 11th and we have been in contact with her since by responding to her emails in hours or lessOn February 14th, after we attempted to locate her package and she looked for it as well, we advised we would open an investigation with the Post Office which could take 4-business days to receive a responseCustomer reached out to us again on February 19th, which was prior to the 4-business day time frame we advised and, on a day, that our business was closed in observance of the HolidayWe did reach out to the customer via email on February 20th with the results of the investigationOur records indicate the customer was taken care of with a replacement package which shipped on February 21st for the same items (BH#187100) and was delivered with signature requirement as of February 23rd by FedExTracking: 789######Actual delivery: Fri 2/23/5:pm This case, in our files, has been fully resolved by our team, but if the customer has any additional concerns, we would be happy to helpSincerely, D*** *** Customer Service Manager

I regret to hear that our customer, J*** ***, is unhappy with the solutionWe more than happy to make an exception to our policy due to the feedback and concern our customer has raised to our attention by allowing the item to be returned outside of the guarantee and offering to refund the order although it has been close to three months since the initial purchaseShould customer decide to return, we will be happy to honor a credit for the cost of the product and inspect the setOur hair extensions are made from real human hair and may often have a lifespan of up to a year or more depending on the use and careWe understand that there can be quality issues, as this is something all companies may experience, which is why we are more than interested in fully inspecting the set for quality issuesAs mentioned before, we stand by our product and are always open to assisting and finding resolutions for our customers with any issues they haveSincerely, D*** *** Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10878883, and find that this resolution is satisfactory to me
Regards,
J*** ***

I regret to hear that our customer, Alisha Dybedahl, is experiencing these issuesOur records indicate that the recent order that is referenced (BH#188468) for the Magnifica 240g 24" Platinum Blonde Hair Extensions (80) was placed on February 23, Our return policy states that a
package may be returned with extensions if the set has not been opened within daysWe are more than happy to accommodate returns or exchangesOur customer reached out to us and we advised on the return instructionsOnce the package is received, the return is processed within about 4-business days, not including weekends or holidaysOur customer service team normally answers emails in hours or less and our records indicate we notified our customer that someone would be in touch from our returns department regarding the refundOur number one goal is to assist our customers in the best and most efficient way possibleWe have fully reviewed our call and email records for this order and have verified that our customer was refunded for her return, as requested in her return package, on Thursday, April 12th for the full cost of the set, less shipping as indicated in our returns policyA notification was sent to our customer on April 12th via email to notify our customer of the refundSeparately, we emailed the customer on April 12, at 3:pacific Standard Time and advised that a refund was processed and the refund should post on the account in an estimates 2-business daysThis case, in our files, has been fully resolved by our team, but if the customer has any additional concerns, we would be happy to helpSincerely, D*** *** Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11883067, and find that this resolution is satisfactory to me.
Regards,
H[redacted]

Complaint: 11415719
I am rejecting this response because: My priority is a refund. As long as I get a refund it's fine, I'm just clarifying that by replace the product you mean give me a refund, because you offered a 'complementary' replacement. Please clarify and I will accept the response if that is indeed what you meant. 
Regards,
L[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12592737, and find that this resolution is satisfactory to me.
Regards,
J[redacted]