AFA Claim Services

My vehicle was damaged a month ago and numerous messages/emails/phone calls and no action on processing my claim which is number OTX20182413. This is horrible claims service and I am filing a complaint with the Texas Department of Insurance to stop this type of unethical practice.

Joe Black

The adjuster Jennifer L is very rude she hung up the phone in my face while giving my side of a car accident

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The insurance company said that the issue had been resolved but it has notI am still waiting on my claim to be paidMy car is not repaired and it is a month laterI have not been contacted by the insurance adjuster with any new detailsI need my claim to be worked priority and resolved properly Regards, [redacted] ***

To whom it may concern: We are currently investigating this claim and hope to resolve it soon We will contact the complainant and provide a written update Sincerely, AFA Claim Services

To whom it may concern:We have spoken with the claimant on January 25, and also by email on January 28, The claim has been paid on January 28, Sincerely, [redacted]

To whom it may concern:We are currently investigating this claim and hope to resolve it soon We will contact the complainant and provide a written updateSincerely,AFA Claim Services

Their client hit my car badly, my car is in the shop, she doesn't even have a driver's license, I had my right of way and she was the only one with a stop sign, and cut off in front of oncoming traffic instead of yieldingEven a simple mind can know and understand who was at fault in this situation, yet after their written statement and mine they insist on getting a verbal statement from herShe is obviously not returning or answering her calls and the insurance has not tried to help meThey had not assigned me a rental, I'm pregnant and they have no consideration towards me for that and for the fact that I have to ask people to drive me to work everyday since I work in a different cityThey have a horrible service and the adjustor has never called me back, returned my voicemails, emails, or request to updatesI asked to speak to the supervisor and there is just no point Scott, he speaks to you calmly and still with an indiferent tone, and has not solved anythingit's been a past a month after the incident and still nothing, I'm guessing they want me to give up or something, but this is just fraud, if their client is at fault they have to payThis Insurance claim service should not be in business

This business is absolutely horrible!!! One of their clients hit me, which of course is always an inconvenience My vehicle goes to the body shop and I have to get a rental AFA tells me I have to pay for the rental and they'll reimburse me after I had to chase down Linda for instructions on reimbursement, with no call back Left a message for her manager, Scott...no callback Finally received an email days later Eventually Linda tells me my reimbursement was processed and the check was in the mail I should receive in 5-days A week later, NOTHING!! Contacted Linda and she's out of the office until February!!!!! I am NOT a happy camper!!!!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Hi I met up with the investigator May 9th I followed up with him and he advised the investigation report had been done and turned into AFA claim service May 16th, ive called the insurance company after that to follow up and the reponse I get regarding my claim is its still pending managment, as far as im concered the investigation has been taken care of, I believe this company is just making up excuses, if you look at there yelp all the people complaints say they all got sent to investigation for no reasonThis company just makes up excuses to not fix cars or to just make every claim take months to resolveIm not satisfied with there response because I feel like they didnt even look into it they just replied the same thing they tell all there customersIve had [redacted] Insurance before prior to this, got in a car accident couple years back my car was picked up the same day and got a reponse from the company not even a week later, this comapny doesnt care to give good service to there customers, Ive been getting my insurance payment deducted from my bank account these past months, quick to charge but not to give good service Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My car took a total of three weeks to get repaired due to the lack of urgency of AFA Claims, I had to rent a car for a week in a half which costed me almost I have to drive my husbands car to work and im late everyday because I have to drop him off first in san francisco and there is a ton of traffic, I can lose my jobI am absolutely unsatisfied by the way ive been treated and a lot of time and money wasted, I still have to pay a deductibleI couldnt afford a bill for a rental carI have yet to hear or get a call back from a supervisor at AFA claimsI submitted a complaint with the department of insurance and they will conduct an investigation Regards, [redacted]

To whom it may concern: We have completed the investigation today and the claim adjuster is attempting contact to reach the complainant, to resolveSincerely, AFA Claim Services

Worst customer service ever! Someone hit my car in February and did not get back my car until MayNo proper follow up, I had to contact them to see if they were doing their part Repair store shop told me insurance company wanted to use faulty parts on my carThe cheaper the parts, the better! Over paying for an insurance that does not help it's customersI was cancelling insurance policy after being with them for years and did not bother for me to stay with themRepresentative simply said "Ok, it's fine with us"No consideration for being a loyal customer and a good driver, they raised insurance by $dollars every year I tried to stay with them but the Representative basically didn't care for meAnother loyal customer gone AFA Claims!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12619389, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY] Regards, [redacted] ***

We have resolved the claim and paid all claims that have been presented to date The complainant is responsible for her deductible and rental coverage was not purchased on the policy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Dear Ms [redacted] , I would love to speak with the supervisor [redacted] , Except he does not answer my calls nor does he return my voicemailI’ve called him everyday for a week and nothingSo maybe you can have him give me a callThat letter I received was a lie only because my very first recorded conversation I had with adjuster Andres Castillo he clearly stated that me not being married was and issue and if anything my policy would go up which was ok with meIf it was an issue why would he send a check to the body shop after he received the invoice? So are you telling me that Andres Castillo lied? And if I knew I lied on my policy then I would have lied to him but I was being completely honestAnd why cancel my policy and send me a check for the past months I’ve been with the company right in the middle of a claim instead of sending me a bill with the difference for the past months for being single? This is the worst customer service I’ve ever experienced

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Hi I met up with the investigator May 9th I followed up with him and he advised the investigation report had been done and turned into AFA claim service May 16th, ive called the insurance company after that to follow up and the reponse I get regarding my claim is its still pending managment, as far as im concered the investigation has been taken care of, I believe this company is just making up excuses, if you look at there yelp all the people complaints say they all got sent to investigation for no reasonThis company just makes up excuses to not fix cars or to just make every claim take months to resolveIm not satisfied with there response because I feel like they didnt even look into it they just replied the same thing they tell all there customersIve had *** Insurance before prior to this, got in a car accident couple years back my car was picked up the same day and got a reponse from the company not even a week later, this comapny doesnt care to give good service to there customers, Ive been getting my insurance payment deducted from my bank account these past months, quick to charge but not to give good service
Regards,
*** ***

To whom it may concern:
We have spoken with the claimant on January 25, and also by email on January 28, The claim has been paid on January 28,
Sincerely,
** *** *** ***

We resolved the claim with payment on July 19, and the claim has been amicably resolved

Dear Ms***,AFA Claim Services is the claims administrator for Nations Insurance Company and we respond on their behalf. We provided you with the written explanation regarding the denial of your claim on December 1, 2017. If you wish to discuss further with the claims department,
please contact the claim supervisor, *** *** at *** *** *** ***Sincerely,*** ***Compliance Manager AFA Claim Services

The claim has been paid and closed The customer was contacted by telephone upon reciept of this request, however, we have not received a return call