AFA Stores Reviews (67)
• Mar 06, 2021
Absolutely no customer serviceI ordered two bar stools to complete my kitchen bar... this got placed on back order with little information... finally I emailed and asked for a date... they claimed they shipped two but fed ex said one... I paid for two... the first came 3 weeks late which was ok... when I inquired about the second I never got an answer ... finally after another month I realized fed ex only had record of one shipped ... something afa should have known ... I can’t make a fed ex claim bc they only shipped one so now they I’m left with a missing stool I paid for and had to order and pay for another on amazon
• Dec 29, 2020
Total satisfactionItem was on backorder but customer service made us aware and updated the status in a timely manner. Received my order in perfect condition and it was exactly what I expected! Excellent price, product and response. Quick shipping too. My wife was very happy and that's all that matters, thank you for a great service.
• Dec 28, 2020
Excellent communicationOur experience with AFA was great. We had a problem with the order (it was the fault of the manufacturer, not AFA) and the guys at AFA were very proactive about rectifying the situation and communicating with us about what was going on. We really appreciated that.
• Dec 08, 2020
Like a child with a new toyMy purchase went very smoothly. The only problem we had was the hardware in one of the boxes was not packed good and we had screws and washers all over the place. The color looks a bit different to the color of the bed when viewing online, this could be possible due to light or the resolution quality of my screen. Anyway, I love the bed, was quite surprised at the large size of the drawers and I would definately buy from AFA Stores again!
• Dec 04, 2020
Very happy with Afa storesThe customer service was very helpful and really efficient, that's why I give them 5 stars. Fedex lost my first order but I was contacted by afa and had a replacement shipped that day. They fixed it without me having to research my order. The best service, customer service representatives should have the power to provide a positive experience that makes the customer feel special and happy even if they are unhappy with the situation, it was a great experience all the way.
• Dec 04, 2020
I can't be happier with my order and with the serviceVery fast response from the seller, the ordering was simple to make. The website is great, I easily found what I was looking for and the shipping was fairly fast, I could always talk to a real person whenever I called without much of a wait, they are very serious, it was definitely a great buy
• Nov 14, 2020
Poor Customer ServiceMy experience with AFA stores was one of the worst experiences of Customer Service I have ever been through. From the point of Delivery on it was one frustrating experience after another. Sun Delivery (whom AFA uses) started the nightmare by scratching our brand new hardwood floors with a nightstand with a broken nail on the glide from one of the legs of the nightstand and didn't tell us. It left a 7 inch long gash. There was no way to repair the floor without completely sanding down the whole room down to the bare wood and redoing it. It would cost approximately $900 to fix. They also put our bed together incorrectly which would cost about $250 to have redone. Also we did not receive the crown for the headboard and were missing the correct spindled legs, both of which took months to receive before we could put the bed together. The first crown was broken and we had to do the process all over again. We had to purchase a special tool in order to finish the setup. It was a disaster and they never seemed to care about it.
• Oct 12, 2020
Love my new bedMy new bed is fantastic, arrived in perfect condition, it is of outstanding quality and very comfortable, the online order was easy, I was able to search and locate my item with no problem, the coupon code worked as stated and my order was correct. The price was reasonable and the customer service was charming, they were always with me and they were very kind, I would buy from Afa again without thinking.
• Oct 10, 2020
Efficient delivery timeI received the merchandise very quickly, the communication has been excellent, I was kept informed, everything went well. I'm very happy with my purchase and with the decision to buy in this company, I'm going to order again!
• Oct 08, 2020
Remarkable experienceYour customer support was exceptional, an issue arose, but it got corrected very quickly and professionally, Product was better than portrayed! The price was excellent. Delivery was shorter than expected, could not be happier.
• Oct 02, 2020
Fast shipping and even better pricesGreat product, easy to put together, well packed for safe shipping and very good quality. I was very impressed with their excellent customer support, shipping was very fast. I'm very pleased with the prices and with the whole experience!
Great price, product & shippingAfa Stores gave me an excellent service. Prices were best available. Purchase was fulfilled quickly. I could always talk to a real person whenever I called without much of a wait. When I had a small problem, they returned my call quickly as promised.
My purchase was sent in excellent condition, I would recommend this company to all my contacts.
Very satisfied with the orderGreat quality products, even better customer service, ordering online was easy. I emailed a question and got a call back right away. Good updates via email to let me know order status. The package arrived fast, exactly what I ordered, and very easy to put together. Everything went smoothly, I will never purchase furniture anywhere else
Wonderfull customer serviceI had cancelled my order with another online furniture site that strung me along for 10 weeks without a delivery. AFA Stores was great. They delivered the same two pieces on time and for less money. All my phone calls were returned in less than 24hrs. Fantastic website, easy to find what you're looking for, easy to order, in general great experience!.
Customer Service is outstandingI recently bought a TV Console. It arrived damaged. Imagine my surprise to receive an email from the President of AFA Stores. He worked with me, even giving me his cell number to contact him over the weekend, for a quick resolution to the damaged piece. We could not have been more amazed. Will definitely recommend AFA Stores to all our friends and family.
Great sellerExcellent! Very satisfied. Would definitely recommend this site. Delivery was quick and I was kept informed.
I was happy with the price to begin with, before I found out the shipping was free. On top of that, my purchase qualified for an additional 5% discount.
As far as condition of the item, the quality was as advertised and everything was in perfect condition
two months waiting for a tableSo I learned there is one thing NOT to order online, furniture.
They told me about a month. That was ok. Then they 'lost' my order.
That was after I CALLED THEM.
They told us it was an 'honest' mistake and asked if I wanted a refund.
Great customer service. No apologies, nothing.
Still waiting and it's going on two months.
Don't use this company if you are looking for any communication.
GOOD COMUNICATION, GREAT PRICE!!!The experience with Afa stores was exceptional. We had been looking for the perfect kitchen island for over 2 years. We finally found the perfect one and Afa stores had it by far the best price. Ordering was easy online and it shipped timely with no issues. The whole process from ordering to getting the island, went smoothly and fast. The customer service was very helpful and responded to all my questions quickly.
We love the kitchen island, just what I wanted, real quality for the money.
Fabulous customer serviceVery pleased with the experience of shopping on this website. The items were very comparable to other sites and the free shipping made it an easy choice. The service after the purchase was prompt and helpful. Furniture arrived in excellent condition. Great communication and customer service. I will purchase again in the future
AwesomeI am very happy with my purchase from AFA Stores. I'd never ordered furniture over the internet before and was a little skeptical to do so. Their prices were good, they responded quickly when I had a question, the product was as represented, and it was delivered in fine shape and on schedule.
Thank you AFA!