AFA Stores

I cant say enough good things about afa stores. I placed my order by phone. The hold time was a few minutes but they explained it is due to high volume during covid-19. I got my order quickly and without damage. Nice people and beautiful products

They claim ALL products are in stock but it takes weeks, even months to ship. Hold times are forever. Do NOT believe anything on the website about their company. All customer service people are suppose to be former furniture designers or have worked in the industry but the reps I spoke to said they just answered a CS ad and the turnover is very high there.

THIS IS A SCAM COMPANY!

Woe to you if this company neglects to ship the correct pieces - in my case Bed Rails f/
an American Drew King! Also don't expect much info from their tracking system AND when you call you are just appeased with a fake date for shipping etc I actually went straight to the La-Z-Boy brands to fix my problem- they shipped the correct rails in days Guess what? AFA has not bothered to check on the issue - their answer was to send pictures- delay tactic... if the rails are wrong THEY ARE WRONG! Thanks for NOTHING AFA !

I would gladly give a zero if it was available! We ordered a bed frame in September. The website clearly stated that goods leave the store within 5-7 working days. It stated the bed frame was in stock. We did receive several emails stating the piece was on back order. We did call twice and and found out the bed frame had arrived and passed inspection. When the bed frame shipped our credit card was charged. One month later, the bed frame had not arrived. I called and spoke to an extremely RUDE man saying he was the owner and his name was Josh. I stated that if my bed did not arrive within the week, I would contact my credit card company and cancel the order. I felt that waiting over 3 months for a product that should have shipped within 5-7 days, I was being more than reasonable. Josh told me not the "threaten him". I certainly do not feel that canceling a 3 month old order that I had been charged for a month prior and still had not received the merchandise is considered "threatening".
However, a Christmas miracle did occur and we received our bed frame today 3 months after the order date and one month after being charged for it. We do love the frame, head and foot board. It is an excellent piece of furniture.

Good Afternoon, after several back and forth emails to the store manager I asked for corporate's contact information per Broyhill's manager. The AFA's manager responded that her manager stated as a courtesy a new set of bed rails would be mailed to me, that I should receive the tracking... email in 1 week.So the store considerate it a courtsey when Broyhill explained rather the product arrived damaged or became damaged while assembling I have a 1 year factory warranty. I will never order from this store again.The complaint has been fullfilled but if in the event the new product doesn't arrived as promised I will be contacting BBB again.Thanks, [redacted]

"All I can say is "look at the review on the RevDex.com" This is a really bad company. False advertising and when you contact them, they never tell the truth. They say "item leaves warehouse within 5 days" and then they tell you that you get "normally within 2 wks" What they don't tell you is that the item is picked up by a delivery company and then sits in a warehouse somewhere (that will NOT even respond to any questions at all and finally after multiple emails to both companies they finally put it on a truck. It has been 3 wks since I paid for an item and I am now hearing it will be delivered sometime next wk. Believe it when I see it. DON'T buy from this company until you don't care how long it takes to get the item or items."

All I can say is "look at the review on the RevDex.com" This is a really bad company. False advertising and when you contact them, they never tell the truth. They say "item leaves warehouse within 5 days" and then they tell you that you get "normally within 2 wks" What they don't tell you is that the item is picked up by a delivery company and then sits in a warehouse somewhere (that will NOT even respond to any questions at all and finally after multiple emails to both companies they finally put it on a truck. It has been 3 wks since I paid for an item and I am now hearing it will be delivered sometime next wk. Believe it when I see it. DON'T buy from this company until you don't care how long it takes to get the item or items.

This is the worst company ever. They start by false advertising saying item will leave warehouse. Truth is, item is picked up by another really bad shipping company. Again, after many emails, you are told that within 2 wks you will get the item. Truth is the item is held somewhere by the delivery company for over two before (after many emails) putting it on a truck to ship. I ordered and paid for a piece of furniture on Sept 14th. Last I heard I will get it by next week on Oct. 8th but somehow I don't believe that at all. It would be OK if they would just be honest and let you know REALLY what to expect so you can make an informed choice but to deceive you with fake information to get you to buy something and then just continuously not tell the truth is a horrible way to do business. Don't believe me, look at rating on the BBB.

We purchased a Chintaly marble top dining table set. When we opened all boxes, we discovered that the marble table top was damaged, so we requested a replacement. AFA Store sent us a new one, but this new marble table top has a long zig- zag perpendicular to marble veins cracking looking line almost across the center table. We then had to request another replacement that without an obvious defect!, but they refused, and they also refused to take the damaged one either. What kind store is this? We will never buy anything from them again, never! Not only that, we are now afraid to buy anything online.

We purchased a Chintaly marble top dining table set. When we opened all boxes, we discovered that the marble table top was damaged, so we requested a replacement. AFA Store sent us a new one, but this new marble table top has a long zig- zag perpendicular to marble veins cracking looking line almost across the center table. We then had to request another replacement that without an obvious defect!, but they refused, and they also refused to take the damaged one back either. What kind store is this? We will never buy anything from them again, never! Not only that, we are now afraid to buy anything online because of our experience with this AFA stores.

I would given them a 0 score if I could. NEVER USE THIS COMPANY! I saved up for 2 years to purchase an expensive piece of furniture. Due to no fault of my own, they have charged me twice, once with a bank check and once through Affirm financing. Even though they acknowledge that I have been double charged, they refuse to give me a credit for 1 charge. I have disputed the charge with my bank but for now, 1 have paid and still owe the full amount with Affirm. Many phones calls and emails, still not resolved. Terrible customer service!

Good Afternoon, after several back and forth emails to the store manager I asked for corporate's contact information per Broyhill's manager.  The AFA's manager responded that her manager stated as a courtesy a new set of bed rails would be mailed to me, that I should receive the tracking...

email in 1 week.So the store considerate it a courtsey when Broyhill explained rather the product arrived damaged or became damaged while assembling I have a 1 year factory warranty. I will  never order from this store again.The complaint has been fullfilled but if in the event the new product doesn't arrived as promised I will be contacting Revdex.com again.Thanks,[redacted]

Horrible shipping services. Placed an order Nov 1 for an available item. As of 11/20, no tracking update.

My dining set is wonderful. The quality is great and the best price on the web. First online furniture purchase and will be back for more.

My barstools came 3 days after ordering and I could not be happier. There were other stores selling this item but I went with the best price and was surprised to see that it did not mean that service would be compromised. I will definitely return to AFA

I purchased a tv stand from afa stores and was very satisfied. The price was great and I got my order quickly and damage free. Way to go AFA!

Will never buy from them again and still waiting for product ordered a month ago and shipped a month ago. Company takes over a month to deliver a vanity and is unreliable with estimated delivery dates. They have zero idea when product will be delivered and is unhelpful. After they set a bathroom remodel behind and they suggest you call the freight carrier to get an update on delivery date. DONT BUY FROM THEM

I purchased a broyhill sectional from AFA because the price was unbeatable! After placing my order, it took the estimated time (2 weeks) for my sofa to ship. I received it around a week later. There was a small issue with the delivery company, but upon calling AFA, the problem was resolved within hours! I am extremely happy with the price, quality of product, customer service, delivery, quick follow up to questions, phone calls and my complete overall purchase. I couldn't have asked for anything better. I will definately recommend AFA and buy again. AFA is #1! Thank You for a Smooth Transaction!!

Review: I ordered a bed from afa stores online and it was way too big for the room. Delivery was the 23rd of Dec. not a good time anyway but a long time to get set up and then the matching dresser was to be put in and it was damaged in the top corner. Cant live with that. The delivery company just took it back out but the bed was already together. It had taken a good hour to set up and now it was late late late. Just thought we could break down and repack and send back later as it would be after 8:30 pm before it could be disassembled. the 10percent fee would be worth have the house cleared. Return policy says that I have 30 days and pay the 10 percent and be responsible for shipping it back. when I contacted them they said I had to let them know within three days. Not at all what the web site states!!!! I would never recommend this company and am wondering if it really is anything more than one dude.Desired Settlement: Pay the 10 percent fee as stated in return policy on web and get the bed picked up. (NOW for no more than a $50.00 ship fee!) and balance refunded to credit card.

Business

Response:

Please note that after reviewing this complaint we admit that we mis understood the situation. It was our udnerstanding that the bed received was damaged and our return policy states that all damages must be reported within 48 hours of receiving . Because the bed was not damaged the customer can return the item for return shipping charges and a 10% restocking fee. If the customer wishes to do this they can contact me directly at ###-###-#### and I can arrange the return. We apologize for the mis understanding

Sent on: 1/13/2014 2:41:34 PM

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,