Thank you for your correspondence regarding [redacted] concerns with her [redacted] Enhanced membership, a service provided by [redacted] Corporation By way of background, [redacted] Enhanced is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service An individual member may join [redacted] Enhanced in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] was enrolled in the [redacted] Enhanced service after receiving a solicitation which was mailed to select [redacted] customers A consumer who received the solicitation was invited to cash a check for $to activate their membership If the check was cashed, the consumer would have received the membership free for a trial periodTrial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing Otherwise, their membership continued and the monthly/annual membership fee was charged to their credit card account The solicitation piece fully and clearly disclosed the terms of the offer The front and back of the check stated that cashing the check activated the [redacted] Enhanced membership Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service Our records indicate that [redacted] was enrolled in [redacted] Enhanced on June 4, 2010, after she cashed the check for $ We are mailing a copy of that check to [redacted] for her reference Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] Enhanced As such, [redacted] ’s membership was canceled on July 14, 2014, and a refund of $was issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service We have also have taken immediate steps to remove [redacted] ’s name and address from our future mailing lists However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
I changed my bank account right away, I closed my account on January 3, 2017 once I noticed the charges. The company did not refund me back any money, I am not sure where the money was sent to my account was close.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However I would contend, based upon extensive research into the questionable business practices and endless complaints against [redacted] , that the [redacted] ** and [redacted] initiate a formal investigation to determine any criminal element associated with [redacted] 's business model and or day to day practices Further the fact that [redacted] freely discloses that they used a third party organization (presumably "***") to access our bank account on a monthly basis over a year period, simply because we didn't call a toll free number to cancel seems to come very close and or crossing the line from a legitimate business to a fraudulent and perhaps criminal enterprise The fact that during this period of time '03-'while serving on active duty in the [redacted] and moving at least 4times in this period [redacted] didn't suspend our service (because of non activity), especially considering '10-'we were stationed in [redacted] and could not have accessed their services, and further that [redacted] failed to demonstrate aggressiveness to contact us over a year period to confirm whether we wanted to continue the service is further indication of [redacted] appearance of taking advantage of military families and other vulnerable client sectors Revdex.com has the credibility and obligation to warn [redacted] with further action including formal notice to the [redacted] if their misleading and perhaps fraudulent practices continue I thank Revdex.com for their fast and decisive response and will wait now and see if in fact [redacted] follows through on their full reimbursement pledge Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant CorporationBy way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on December 11, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason As such, Mr [redacted] Great Fun membership was canceled on January 3, 2014, and he was not charged a monthly fee Mr [redacted] Shoppers Advantage membership was canceled on April 20, 2015, and refunds totaling $are being issued to his credit card account as full reimbursement of the fees that he was charged for this serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with [redacted] ’s Great Fun membership, a service provided by Trilegiant CorporationBy way of background, Great Fun is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on September 22, On that date, Ms [redacted] was asked if she would like to learn about special offers when trying the services for trial periods The offer for joining Great Fun was a $ [redacted] gift card The offer related to Shoppers Advantage was $in gas purchase rebates Ms [redacted] provided her first and last name, address, and billing information in order to accept the offers in the servicesDuring the enrollments, Ms [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage Great care is taken to ensure that the consumer authorizes enrollment in the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at anytime within the trial periods by simply calling our toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Ms [redacted] ’s Great Fun membership was canceled on December 26, 2014, and a full refund totaling $is being issued to her debit card account Ms [redacted] ’s Shoppers Advantage membership was also canceled on December 26, 2014, and an additional refund of $will be issued to her account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that Mrand Ms [redacted] may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, [redacted] Customer Relations
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] The debit card associated with these charges has been deactivatedUSAA bank will contact your company to collect the refund due to our accountPlease do not make any reversals as the card used has been deactivated
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI should add since the [redacted] name was applied to any billing, it defaulted to me that these costs were for cigars and not an added fee regardlessof future cancellationI certainly wish this didn't happen but accept the action to resolve complaint Sincerely, [redacted] ***
Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge After researching his concerns, we found that [redacted] was enrolled in both our [redacted] and [redacted] services on May 10, 2014, after being transferred to one of our representatives by [redacted] *** The offer for joining [redacted] was $worth of rebates for hotel transactions The offer related to [redacted] was $in gas purchase rebates [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships If [redacted] did not inform us that he wished to cancel his memberships at the end of the trial periods, he was charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees In order to avail himself of our promotional offers, [redacted] was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase We regret that [redacted] did not receive his rebate forms in a timely manner Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] [redacted] membership was canceled on June 6, 2014, and a refund for the $trial fee will be issued to his credit card account [redacted] membership was canceled on July 29, 2014, and an additional refund of $will be issued to his account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
June 17, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this websitePlease be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business daysWe appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: carrier
Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] enrolled in the [redacted] service on May 7, 2009, while responding to an online offer on the 1-800-Flowers website The offer for joining [redacted] was a $rebate for [redacted] ***’s purchase from [redacted] The [redacted] membership was described to [redacted] at the time of enrollment, including billing and cancellation terms [redacted] accepted the offer by providing her city of birth as verification of acceptance and clicking "yes”, indicating her agreement to enroll in the service Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] As such, [redacted] ***’s membership was canceled on May 18, 2017, and refunds totaling $1,will be issued to her credit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her B [redacted] membership, a service provided by [redacted] Corporation By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in [redacted] *** An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that MsRockwell enrolled on November 28, 2015, by purchasing a [redacted] membership when shopping at a [redacted] store We have attached a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for your review Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] *** As such, [redacted] membership was canceled on April 1, 2016, and refunds totaling $are being issued to her debit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] *** concerns with [redacted] Shoppers Advantage, Everyday Privileges Gold, Great Fun, and Travelers Advantage memberships, services provided by Trilegiant Corporation By way of background, Shoppers Advantage, Everyday Privileges Gold, Great Fun, and Travelers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage, Everyday Privileges Gold, Great Fun, and Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges Our records indicate that Ms [redacted] was enrolled in Shoppers Advantage, Everyday Privileges Gold, Great Fun, and Travelers Advantage after being asked if she would like to learn about special offers when trying the services for trial periods Ms [redacted] provided her first and last name, address, and billing information in order to accept the offers in each of the services During the enrollments, Ms [redacted] was provided with the terms of the memberships Great care is taken to ensure that the consumer authorizes enrollment in each of the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage, Everyday Privileges Gold, Great Fun, and Travelers Advantage As such, all of Ms [redacted] memberships in these programs have been canceled, and refunds have been or will be issued to the credit or debit card accounts that were billed as full reimbursement of the fees that she was charged The total amount of these refunds is $ Ms*** may also e-mail ( [redacted] ) or fax (###-###-####) copies of her bank statements depicting any fees or charges that she incurred as a result of our service billings to my attention for review and reimbursement We apologize for any inconvenience that Ms [redacted] and Ms [redacted] may have experienced and hope that his matter has been resolved to their attention Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’ concerns with her Fraud Protection Plus membership, a service provided by Affinion Benefits GroupLLC By way of background, Fraud Protection Plus is part of an established membership-based service company As a member of Fraud Protection Plus, [redacted] was entitled to several benefits, including access to a triple merged credit report with three bureau credit scores and one bureau daily credit monitoring through [redacted] Upon reviewing our records, we found that [redacted] had not taken the necessary steps to activate the credit monitoring benefit included in her program, and as a result, her membership was canceled Refunds totaling $are being issued to [redacted] ***’ checking account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Complaint: [redacted] I am rejecting this response because:COMPANY - " [redacted] should be receiving her last rebate checks for these memberships within fifteen to twenty business days from the dates that they were approved."I would like to know exactly what the "last rebate checks" are - how many checks? In the businesses last letter to you, at least weeks COMPANY - " [redacted] should be receiving her last rebate checks for these memberships within fifteen to twenty business days from the dates that they were approved".This exact paragraph was in the businesses last reply to the Revdex.com I did not save it but you would have the date I know it was before 8/11/as I went through my trash folder for your email to me and that was the latest date that it went back to How is the time frame the same if we are at least weeks later...are these rebates not being processed?I stand by my opinion that [redacted] promotes deceptive business practices Per the company, if I am not going to be eligible for any further rebate redemptions (I have left THAT I PAID FOR) I am requesting a refund of $3.00, the charges I paid to obtain a membership and receive the rebates that the company will not honor Please advise Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the names of the services to identify the charges.Our records indicate that Ms [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on April 9, 2014, after making a reservation with [redacted] and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted According to the terms of the agreements for the services, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Ms [redacted] Travelers Advantage membership was canceled on May 6, 2014, and she was not charge a monthly fee Ms [redacted] Shoppers Advantage membership was canceled on March 30, 2015, and refund of $will be issued to her credit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant Corporation Our records indicate that [redacted] was enrolled in our Great Fun service on February 4, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in Great Fun The offer for joining Great Fun was two $purchase rebatesIn order to avail themselves of the promotional offer, members are normally required to return the rebate forms that are included in their membership kit or sent to the e-mail provided during the enrollment process along with their corresponding receipts of purchase It may take up to fifteen business days for a member to receive their rebate forms by mail Upon our receipt of the completed rebate forms and receipts, rebate checks would usually be delivered within 4-weeksIn order to uphold our high level of customer satisfaction, [redacted] may either e-mail [redacted] ) or fax ( [redacted] his receipts to my attention, and I will have his rebates processed by our Claims department He does not need to include his rebate forms if he has still yet to receive themIn addition, [redacted] Great Fun membership was canceled on February 18, 2015, and he will not be charged a monthly fee for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’ concerns with her Hot-Line membership, a service provided by Trilegiant Corporation We are canceling Ms***’ Hot-Line membership as our service is no longer being offered by her financial institution We apologize for any inconvenience that this may cause Please be advised that Ms [redacted] may enroll in another membership independent of her financial institution If Ms [redacted] would like to enroll in another membership, we ask that she please do an internet search for the service in which she is interested Please be assured that we make every effort to ensure that a member is satisfied with their membership in Hot-Line As such, a refund of $will be issued to Ms*** We ask that Ms [redacted] allow fifteen to twenty business days to receive her refund check We again apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on December 30, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted The offer for joining Travelers Advantage was two $rebates for purchases from [redacted] The offer related to Shoppers Advantage was $in gas rebate purchases According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.In order to avail herself of our promotional offers, [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase Please ask [redacted] to check her inbox, deleted and bulk e-mail for the link to the rebate forms We have also requested for the rebate coupons to be resent to the mailing address with which [redacted] enrolled We ask that members allow to business days for delivery Upon receipt of the completed rebate forms and receipts, [redacted] ’s rebate checks would be delivered within 4-weeksPlease be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, [redacted] ’s Travelers Advantage membership was canceled on March 16, 2015, and a refund of $will be issued to her credit or debit card account [redacted] ’s Shoppers Advantage membership was canceled on January 21, 2015, and she was not charged a monthly fee for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] and [redacted] memberships, services provided by [redacted] Corporation By way of background, [redacted] and [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges Our records indicate that [redacted] was enrolled in both our [redacted] and [redacted] services on May 7, 2014, after making a reservation from [redacted] and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted] , which our records indicate she accepted According to the terms of the agreements for [redacted] and [redacted] , if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] ’s [redacted] membership was canceled on July 3, 2014, and she was not successfully charged a monthly fee for the service [redacted] ’s [redacted] membership was canceled on September 5, 2014, and a refund totaling $is being issued to her credit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] Enhanced membership, a service provided by [redacted] Corporation By way of background, [redacted] Enhanced is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service An individual member may join [redacted] Enhanced in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] was enrolled in the [redacted] Enhanced service after receiving a solicitation which was mailed to select [redacted] customers A consumer who received the solicitation was invited to cash a check for $to activate their membership If the check was cashed, the consumer would have received the membership free for a trial periodTrial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing Otherwise, their membership continued and the monthly/annual membership fee was charged to their credit card account The solicitation piece fully and clearly disclosed the terms of the offer The front and back of the check stated that cashing the check activated the [redacted] Enhanced membership Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service Our records indicate that [redacted] was enrolled in [redacted] Enhanced on June 4, 2010, after she cashed the check for $ We are mailing a copy of that check to [redacted] for her reference Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] Enhanced As such, [redacted] ’s membership was canceled on July 14, 2014, and a refund of $was issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service We have also have taken immediate steps to remove [redacted] ’s name and address from our future mailing lists However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
I changed my bank account right away, I closed my account on January 3, 2017 once I noticed the charges. The company did not refund me back any money, I am not sure where the money was sent to my account was close.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However I would contend, based upon extensive research into the questionable business practices and endless complaints against [redacted] , that the [redacted] ** and [redacted] initiate a formal investigation to determine any criminal element associated with [redacted] 's business model and or day to day practices Further the fact that [redacted] freely discloses that they used a third party organization (presumably "***") to access our bank account on a monthly basis over a year period, simply because we didn't call a toll free number to cancel seems to come very close and or crossing the line from a legitimate business to a fraudulent and perhaps criminal enterprise The fact that during this period of time '03-'while serving on active duty in the [redacted] and moving at least 4times in this period [redacted] didn't suspend our service (because of non activity), especially considering '10-'we were stationed in [redacted] and could not have accessed their services, and further that [redacted] failed to demonstrate aggressiveness to contact us over a year period to confirm whether we wanted to continue the service is further indication of [redacted] appearance of taking advantage of military families and other vulnerable client sectors Revdex.com has the credibility and obligation to warn [redacted] with further action including formal notice to the [redacted] if their misleading and perhaps fraudulent practices continue I thank Revdex.com for their fast and decisive response and will wait now and see if in fact [redacted] follows through on their full reimbursement pledge Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant CorporationBy way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on December 11, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason As such, Mr [redacted] Great Fun membership was canceled on January 3, 2014, and he was not charged a monthly fee Mr [redacted] Shoppers Advantage membership was canceled on April 20, 2015, and refunds totaling $are being issued to his credit card account as full reimbursement of the fees that he was charged for this serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with [redacted] ’s Great Fun membership, a service provided by Trilegiant CorporationBy way of background, Great Fun is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on September 22, On that date, Ms [redacted] was asked if she would like to learn about special offers when trying the services for trial periods The offer for joining Great Fun was a $ [redacted] gift card The offer related to Shoppers Advantage was $in gas purchase rebates Ms [redacted] provided her first and last name, address, and billing information in order to accept the offers in the servicesDuring the enrollments, Ms [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage Great care is taken to ensure that the consumer authorizes enrollment in the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at anytime within the trial periods by simply calling our toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Ms [redacted] ’s Great Fun membership was canceled on December 26, 2014, and a full refund totaling $is being issued to her debit card account Ms [redacted] ’s Shoppers Advantage membership was also canceled on December 26, 2014, and an additional refund of $will be issued to her account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that Mrand Ms [redacted] may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, [redacted] Customer Relations
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] The debit card associated with these charges has been deactivatedUSAA bank will contact your company to collect the refund due to our accountPlease do not make any reversals as the card used has been deactivated
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI should add since the [redacted] name was applied to any billing, it defaulted to me that these costs were for cigars and not an added fee regardlessof future cancellationI certainly wish this didn't happen but accept the action to resolve complaint Sincerely, [redacted] ***
Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge After researching his concerns, we found that [redacted] was enrolled in both our [redacted] and [redacted] services on May 10, 2014, after being transferred to one of our representatives by [redacted] *** The offer for joining [redacted] was $worth of rebates for hotel transactions The offer related to [redacted] was $in gas purchase rebates [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships If [redacted] did not inform us that he wished to cancel his memberships at the end of the trial periods, he was charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees In order to avail himself of our promotional offers, [redacted] was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase We regret that [redacted] did not receive his rebate forms in a timely manner Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] [redacted] membership was canceled on June 6, 2014, and a refund for the $trial fee will be issued to his credit card account [redacted] membership was canceled on July 29, 2014, and an additional refund of $will be issued to his account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
June 17, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this websitePlease be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business daysWe appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: carrier
Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] enrolled in the [redacted] service on May 7, 2009, while responding to an online offer on the 1-800-Flowers website The offer for joining [redacted] was a $rebate for [redacted] ***’s purchase from [redacted] The [redacted] membership was described to [redacted] at the time of enrollment, including billing and cancellation terms [redacted] accepted the offer by providing her city of birth as verification of acceptance and clicking "yes”, indicating her agreement to enroll in the service Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] As such, [redacted] ***’s membership was canceled on May 18, 2017, and refunds totaling $1,will be issued to her credit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her B [redacted] membership, a service provided by [redacted] Corporation By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in [redacted] *** An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that MsRockwell enrolled on November 28, 2015, by purchasing a [redacted] membership when shopping at a [redacted] store We have attached a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for your review Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] *** As such, [redacted] membership was canceled on April 1, 2016, and refunds totaling $are being issued to her debit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] *** concerns with [redacted] Shoppers Advantage, Everyday Privileges Gold, Great Fun, and Travelers Advantage memberships, services provided by Trilegiant Corporation By way of background, Shoppers Advantage, Everyday Privileges Gold, Great Fun, and Travelers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage, Everyday Privileges Gold, Great Fun, and Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges Our records indicate that Ms [redacted] was enrolled in Shoppers Advantage, Everyday Privileges Gold, Great Fun, and Travelers Advantage after being asked if she would like to learn about special offers when trying the services for trial periods Ms [redacted] provided her first and last name, address, and billing information in order to accept the offers in each of the services During the enrollments, Ms [redacted] was provided with the terms of the memberships Great care is taken to ensure that the consumer authorizes enrollment in each of the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage, Everyday Privileges Gold, Great Fun, and Travelers Advantage As such, all of Ms [redacted] memberships in these programs have been canceled, and refunds have been or will be issued to the credit or debit card accounts that were billed as full reimbursement of the fees that she was charged The total amount of these refunds is $ Ms*** may also e-mail ( [redacted] ) or fax (###-###-####) copies of her bank statements depicting any fees or charges that she incurred as a result of our service billings to my attention for review and reimbursement We apologize for any inconvenience that Ms [redacted] and Ms [redacted] may have experienced and hope that his matter has been resolved to their attention Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’ concerns with her Fraud Protection Plus membership, a service provided by Affinion Benefits GroupLLC By way of background, Fraud Protection Plus is part of an established membership-based service company As a member of Fraud Protection Plus, [redacted] was entitled to several benefits, including access to a triple merged credit report with three bureau credit scores and one bureau daily credit monitoring through [redacted] Upon reviewing our records, we found that [redacted] had not taken the necessary steps to activate the credit monitoring benefit included in her program, and as a result, her membership was canceled Refunds totaling $are being issued to [redacted] ***’ checking account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Complaint: [redacted] I am rejecting this response because:COMPANY - " [redacted] should be receiving her last rebate checks for these memberships within fifteen to twenty business days from the dates that they were approved."I would like to know exactly what the "last rebate checks" are - how many checks? In the businesses last letter to you, at least weeks COMPANY - " [redacted] should be receiving her last rebate checks for these memberships within fifteen to twenty business days from the dates that they were approved".This exact paragraph was in the businesses last reply to the Revdex.com I did not save it but you would have the date I know it was before 8/11/as I went through my trash folder for your email to me and that was the latest date that it went back to How is the time frame the same if we are at least weeks later...are these rebates not being processed?I stand by my opinion that [redacted] promotes deceptive business practices Per the company, if I am not going to be eligible for any further rebate redemptions (I have left THAT I PAID FOR) I am requesting a refund of $3.00, the charges I paid to obtain a membership and receive the rebates that the company will not honor Please advise Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the names of the services to identify the charges.Our records indicate that Ms [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on April 9, 2014, after making a reservation with [redacted] and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted According to the terms of the agreements for the services, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Ms [redacted] Travelers Advantage membership was canceled on May 6, 2014, and she was not charge a monthly fee Ms [redacted] Shoppers Advantage membership was canceled on March 30, 2015, and refund of $will be issued to her credit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant Corporation Our records indicate that [redacted] was enrolled in our Great Fun service on February 4, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in Great Fun The offer for joining Great Fun was two $purchase rebatesIn order to avail themselves of the promotional offer, members are normally required to return the rebate forms that are included in their membership kit or sent to the e-mail provided during the enrollment process along with their corresponding receipts of purchase It may take up to fifteen business days for a member to receive their rebate forms by mail Upon our receipt of the completed rebate forms and receipts, rebate checks would usually be delivered within 4-weeksIn order to uphold our high level of customer satisfaction, [redacted] may either e-mail [redacted] ) or fax ( [redacted] his receipts to my attention, and I will have his rebates processed by our Claims department He does not need to include his rebate forms if he has still yet to receive themIn addition, [redacted] Great Fun membership was canceled on February 18, 2015, and he will not be charged a monthly fee for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’ concerns with her Hot-Line membership, a service provided by Trilegiant Corporation We are canceling Ms***’ Hot-Line membership as our service is no longer being offered by her financial institution We apologize for any inconvenience that this may cause Please be advised that Ms [redacted] may enroll in another membership independent of her financial institution If Ms [redacted] would like to enroll in another membership, we ask that she please do an internet search for the service in which she is interested Please be assured that we make every effort to ensure that a member is satisfied with their membership in Hot-Line As such, a refund of $will be issued to Ms*** We ask that Ms [redacted] allow fifteen to twenty business days to receive her refund check We again apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on December 30, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted The offer for joining Travelers Advantage was two $rebates for purchases from [redacted] The offer related to Shoppers Advantage was $in gas rebate purchases According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.In order to avail herself of our promotional offers, [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase Please ask [redacted] to check her inbox, deleted and bulk e-mail for the link to the rebate forms We have also requested for the rebate coupons to be resent to the mailing address with which [redacted] enrolled We ask that members allow to business days for delivery Upon receipt of the completed rebate forms and receipts, [redacted] ’s rebate checks would be delivered within 4-weeksPlease be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, [redacted] ’s Travelers Advantage membership was canceled on March 16, 2015, and a refund of $will be issued to her credit or debit card account [redacted] ’s Shoppers Advantage membership was canceled on January 21, 2015, and she was not charged a monthly fee for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] and [redacted] memberships, services provided by [redacted] Corporation By way of background, [redacted] and [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges Our records indicate that [redacted] was enrolled in both our [redacted] and [redacted] services on May 7, 2014, after making a reservation from [redacted] and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted] , which our records indicate she accepted According to the terms of the agreements for [redacted] and [redacted] , if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] ’s [redacted] membership was canceled on July 3, 2014, and she was not successfully charged a monthly fee for the service [redacted] ’s [redacted] membership was canceled on September 5, 2014, and a refund totaling $is being issued to her credit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
A response to this complaint was sent directly to the complainant on December 8,2014 via ***.