Thank you for your correspondence regarding [redacted] concerns with Shoppers Advantage and Great Fun, services provided by Trilegiant CorporationBy way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesOur records indicate that [redacted] was enrolled in Shoppers Advantage and Great Fun on December 5, On that date, she was asked if she would like to learn about special offers for trying the services for trial periods The offer for trying Shoppers Advantage was $in gas purchase rebates The offer related to Great Fun was a $American Express gift check [redacted] provided her first and last name, address, and billing information in order to accept the offers in the servicesDuring the enrollments, [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun Great care is taken to ensure that the consumer authorizes enrollment in the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun As such, [redacted] ’s Shoppers Advantage and Great Fun memberships were both canceled on February 6, 2015, and we will no longer attempt to charge her credit or debit card account a monthly fee for either serviceWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation By way of background, [redacted] is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] was enrolled in [redacted] on May 4, On that date, she was asked if she would like to learn about a special offer for two (2) $rebates when trying the service for a trial period [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service During the enrollment, [redacted] was provided with the terms of the membership in [redacted] *** Great care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at any time within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] *** As such, [redacted] ’s membership was canceled on November 2, 2016, and refunds totaling $will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further Ms [redacted] can be assured that her Great Fun and Shoppers Advantage memberships were canceled on April 23rd, 2014, and she will not be charged a monthly fee for either service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
I am tentatively accepting the response, though I am still a bit wary as to whether I will receive the 2nd $rebateIf I do, I will consider this fully settledIf I don't, then I will have to waste my time filing this all over again
Thank you for [redacted] 's correspondence regarding his concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation By way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that Mr [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on July 29, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate he accepted The offer for joining Shoppers Advantage was $in gas purchase rebates The offer related to Great Fun was $in rebates for purchases from [redacted] According to the terms of the agreements for Shoppers Advantage and Great Fun, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in our services As such, Mr [redacted] ’s Great Fun membership was canceled as requested on August 14, 2014, and he was not charged a monthly fee for the service Mr [redacted] ’s Shoppers Advantage membership remained active and was the source of the billing The Shoppers Advantage membership was canceled on November 13, 2014, and a full refund of $will be issued to Mr [redacted] ’s credit or debit card account We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Complaint: [redacted] I am rejecting this response because: The statement "We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge." is a lie I never received any notification nor membership materials about this " [redacted] " program Therefore once I found out about this company stealing my credit card information from [redacted] I had my bank cut off my card, that being the case the company will not be able to refund my money to my accountIf the company wishes to refund my amount I request they send me a check to my address at [redacted] *** Even if my case is resolved I hope the Revdex.com will still investigate further in to this company, they are thieves and have bad practices and the consumer needs to be protected from them here is a link to cases of people who agree [redacted] Sincerely, [redacted] ***
DC Complaint: [redacted] I was sold a temporary membership with [redacted] I sent cash back coupons, and it too six months with a Revdex.com complaint to get the checkI sent a second batch of coupons and they sent be the same bum letter stating they would not honor their agreements after their sales team promised they wouldI am hoping this complaint can be filed and the second check will come soon I desire a cash back check according to the coupon receipts and hotel receipts for approximately $It is our agreement Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesOur records indicate that Mr [redacted] was enrolled in both Great Fun and Shoppers Advantage on April 20, On that date, he was asked if he would like to learn about special offers for trying the services for trial periods The offer for trying Great Fun was $in [redacted] gift cards The offer related to Shoppers Advantage was a $American Express gift card Mr [redacted] provided his first and last name, address, and billing information in order to accept the offers in the servicesDuring the enrollments, Mr [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage Great care is taken to ensure that the consumer authorizes enrollment in the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Mr [redacted] Great Fun membership was canceled on May 5, 2015, and Mr [redacted] Shoppers Advantage membership was canceled on May 6, Refunds totaling $will be issued to Mr [redacted] debit card account as reimbursement of the two $trial fees that he was charged for the servicesWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] s concerns with her [redacted] and [redacted] memberships, services provided by [redacted] Corporation By way of background, [redacted] and [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our programs An individual member may join [redacted] and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges Our records indicate that [redacted] was enrolled in our [redacted] and [redacted] services on February 5, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted] , which our records indicate she accepted According to the terms of the agreements for [redacted] and [redacted] , if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] ’s [redacted] membership was canceled on August 20, 2014, and a full refund of $is being issued to her credit or debit card account [redacted] ’s [redacted] membership was also canceled on August 20, 2014, and an additional refund totaling $will be issued to her account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by Trilegiant Corporation Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further Ms [redacted] can be assured that her [redacted] membership was canceled on July 13, 2015, and a refund of $will be issued to her credit or debit card account as reimbursement of the monthly fee that she was charged for the serviceWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation By way of background, [redacted] is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] *** was enrolled in both our [redacted] and [redacted] services on March 22, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, MsWalker was presented with the option to enroll in both [redacted] and [redacted] , which our records indicate she accepted The offer for joining [redacted] was $in rebates for purchases from [redacted] The offer related to [redacted] was $in rebates for gas purchases According to the terms of the agreements for [redacted] and [redacted] , if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees In order to avail herself of our promotional offers, [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, [redacted] ***’s rebate checks would have been delivered within 4-weeks In order to uphold our high level of customer satisfaction, [redacted] may either e-mail ( [redacted] or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims Department Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] ***’s [redacted] membership was canceled on June 19, 2014, and a full refund of $is being issued to her credit card account [redacted] ***’s [redacted] membership was canceled on June 20, 2014, and additional refunds totaling $will be issued to her account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Dear Revdex.com, Thank you for bringing this attentionBilling issues are taken very seriously at [redacted] However, being that [redacted] is a completely separate company that does their own billing, we are unable to assist in any wayWe cannot see whether a customer has signed up for the rebate/ entertainment service that [redacted] provides, and we are in no related to Great Fun [redacted] is a company that is partnered with the website that ** [redacted] purchased our tickets throughUnfortunately we really don’t have any details or suggestions on how to proceed with ** [redacted] ’s problem, as we only provided the actual tickets for the show I’m sorry we couldn’t provide more assistance in this matter Respectfully, [redacted]
Complaint: [redacted] I am rejecting this response because: The Company did not provide sufficient written or verbal proof that I definitively enrolled in their discount program, and removed funds from my checking account nefariously There isn't anyway to measure how a person feels when there is a violation in their life, as this was [redacted] P or whatever names they use didn't show any remorse, no apology, nothingThere excuses are that the Customer, me, knew what I was buyingNot true Simply put, and I repeat, this was, is, and affectively has been a personal and financial violation, unwarranted and no matter how small the funds involved should be dealt with accordingly I think an apology would have been a good start, and then an investigation into this company's values to ensure other's haven't been violated the same way I was Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant CorporationBy way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on November 8, 2014, after making a purchase from TicketNetwork and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in Shoppers Advantage and Great Fun, which our records indicate he accepted According to the terms of the agreements for the services, if [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun As such, [redacted] Shoppers Advantage membership was canceled on February 17, 2015, and a refund of $will be issued to his debit card account [redacted] Great Fun membership was canceled on December 1, 2014, and he was not charged a monthly fee for the serviceWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on March 18, 2015, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted The offer for joining [redacted] was two (2) $rebates for purchases from [redacted] Airlines The offer related to Shoppers Advantage was $in rebates for gas purchases According to the terms of the agreements for Great Fun and Shoppers Advantage, if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason As such, [redacted] ’s Great Fun membership was canceled on August 26, 2015, and refunds totaling $are being issued to her credit or debit card account [redacted] ’s Shoppers Advantage membership was also canceled on August 26, 2015, and additional refunds totaling $are being issued to her account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely,Jason A [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will monitor my [redacted] card closely for charges Sincerely, [redacted]
I purchased some items from an [redacted] Store at the [redacted] back in October I was informed by the cashier of their membership program and would receive a discount if I signed up They also explained to me that the membership was free I noticed charges on my credit card later in February and had been charged a month for the membership I contacted the [redacted] Backstage number to report the misinformation provided to my by the store and the operator had a scripted response that the membership costs per month and I must have been misinformed The operator offered no refund for the charges and attempted to explain the benefits of the card Appalled I expressed that I wanted the card cancelled immediately He provided me with a cancellation fee and quickly hung up on me Total scam I will never shop at [redacted] again
Thank you for your correspondence regarding [redacted] 's concerns with his AutoVantage membership, a service provided by Trilegiant Corporation By way of background, AutoVantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join AutoVantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that Mr [redacted] was enrolled in the AutoVantage service after receiving a solicitation which was mailed to select [redacted] customers A consumer who received the solicitation was invited to cash a check for $to activate their membership If the check was cashed, the consumer would have received the membership free for a trial periodTrial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing Otherwise, their membership continued and the monthly/annual membership fee was charged to their credit cardThe solicitation piece fully disclosed the terms of the offer The front and back of the check clearly stated that cashing the check activated the AutoVantage membership Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the serviceOur records indicate that Mr [redacted] was enrolled in AutoVantage on June 21, 2002, after the $check was cashed We are mailing a copy of the check to Mr [redacted] for his review Please be assured that we make every effort to ensure that a member is satisfied with their membership in AutoVantage As such, Mr [redacted] ’s membership was canceled on November 28, 2014, and refunds totaling $1,are being issued to his credit card accountWe have also taken immediate steps to remove Mr [redacted] ’s name and address from our future mailing lists However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to completeWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However I would contend, based upon extensive research into the questionable business practices and endless complaints against [redacted] , that the [redacted] ** and [redacted] initiate a formal investigation to determine any criminal element associated with [redacted] 's business model and or day to day practices Further the fact that [redacted] freely discloses that they used a third party organization (presumably "***") to access our bank account on a monthly basis over a year period, simply because we didn't call a toll free number to cancel seems to come very close and or crossing the line from a legitimate business to a fraudulent and perhaps criminal enterprise The fact that during this period of time '03-'while serving on active duty in the [redacted] and moving at least 4times in this period [redacted] didn't suspend our service (because of non activity), especially considering '10-'we were stationed in [redacted] and could not have accessed their services, and further that [redacted] failed to demonstrate aggressiveness to contact us over a year period to confirm whether we wanted to continue the service is further indication of [redacted] appearance of taking advantage of military families and other vulnerable client sectors Revdex.com has the credibility and obligation to warn [redacted] with further action including formal notice to the [redacted] if their misleading and perhaps fraudulent practices continue I thank Revdex.com for their fast and decisive response and will wait now and see if in fact [redacted] follows through on their full reimbursement pledge Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant CorporationBy way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on December 11, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason As such, Mr [redacted] Great Fun membership was canceled on January 3, 2014, and he was not charged a monthly fee Mr [redacted] Shoppers Advantage membership was canceled on April 20, 2015, and refunds totaling $are being issued to his credit card account as full reimbursement of the fees that he was charged for this serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with Shoppers Advantage and Great Fun, services provided by Trilegiant CorporationBy way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesOur records indicate that [redacted] was enrolled in Shoppers Advantage and Great Fun on December 5, On that date, she was asked if she would like to learn about special offers for trying the services for trial periods The offer for trying Shoppers Advantage was $in gas purchase rebates The offer related to Great Fun was a $American Express gift check [redacted] provided her first and last name, address, and billing information in order to accept the offers in the servicesDuring the enrollments, [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun Great care is taken to ensure that the consumer authorizes enrollment in the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun As such, [redacted] ’s Shoppers Advantage and Great Fun memberships were both canceled on February 6, 2015, and we will no longer attempt to charge her credit or debit card account a monthly fee for either serviceWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation By way of background, [redacted] is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] was enrolled in [redacted] on May 4, On that date, she was asked if she would like to learn about a special offer for two (2) $rebates when trying the service for a trial period [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service During the enrollment, [redacted] was provided with the terms of the membership in [redacted] *** Great care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at any time within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] *** As such, [redacted] ’s membership was canceled on November 2, 2016, and refunds totaling $will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further Ms [redacted] can be assured that her Great Fun and Shoppers Advantage memberships were canceled on April 23rd, 2014, and she will not be charged a monthly fee for either service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
I am tentatively accepting the response, though I am still a bit wary as to whether I will receive the 2nd $rebateIf I do, I will consider this fully settledIf I don't, then I will have to waste my time filing this all over again
Thank you for [redacted] 's correspondence regarding his concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation By way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that Mr [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on July 29, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate he accepted The offer for joining Shoppers Advantage was $in gas purchase rebates The offer related to Great Fun was $in rebates for purchases from [redacted] According to the terms of the agreements for Shoppers Advantage and Great Fun, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in our services As such, Mr [redacted] ’s Great Fun membership was canceled as requested on August 14, 2014, and he was not charged a monthly fee for the service Mr [redacted] ’s Shoppers Advantage membership remained active and was the source of the billing The Shoppers Advantage membership was canceled on November 13, 2014, and a full refund of $will be issued to Mr [redacted] ’s credit or debit card account We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Complaint: [redacted] I am rejecting this response because: The statement "We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge." is a lie I never received any notification nor membership materials about this " [redacted] " program Therefore once I found out about this company stealing my credit card information from [redacted] I had my bank cut off my card, that being the case the company will not be able to refund my money to my accountIf the company wishes to refund my amount I request they send me a check to my address at [redacted] *** Even if my case is resolved I hope the Revdex.com will still investigate further in to this company, they are thieves and have bad practices and the consumer needs to be protected from them here is a link to cases of people who agree [redacted] Sincerely, [redacted] ***
DC Complaint: [redacted] I was sold a temporary membership with [redacted] I sent cash back coupons, and it too six months with a Revdex.com complaint to get the checkI sent a second batch of coupons and they sent be the same bum letter stating they would not honor their agreements after their sales team promised they wouldI am hoping this complaint can be filed and the second check will come soon I desire a cash back check according to the coupon receipts and hotel receipts for approximately $It is our agreement Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesOur records indicate that Mr [redacted] was enrolled in both Great Fun and Shoppers Advantage on April 20, On that date, he was asked if he would like to learn about special offers for trying the services for trial periods The offer for trying Great Fun was $in [redacted] gift cards The offer related to Shoppers Advantage was a $American Express gift card Mr [redacted] provided his first and last name, address, and billing information in order to accept the offers in the servicesDuring the enrollments, Mr [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage Great care is taken to ensure that the consumer authorizes enrollment in the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Mr [redacted] Great Fun membership was canceled on May 5, 2015, and Mr [redacted] Shoppers Advantage membership was canceled on May 6, Refunds totaling $will be issued to Mr [redacted] debit card account as reimbursement of the two $trial fees that he was charged for the servicesWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] s concerns with her [redacted] and [redacted] memberships, services provided by [redacted] Corporation By way of background, [redacted] and [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our programs An individual member may join [redacted] and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges Our records indicate that [redacted] was enrolled in our [redacted] and [redacted] services on February 5, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted] , which our records indicate she accepted According to the terms of the agreements for [redacted] and [redacted] , if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] ’s [redacted] membership was canceled on August 20, 2014, and a full refund of $is being issued to her credit or debit card account [redacted] ’s [redacted] membership was also canceled on August 20, 2014, and an additional refund totaling $will be issued to her account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by Trilegiant Corporation Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further Ms [redacted] can be assured that her [redacted] membership was canceled on July 13, 2015, and a refund of $will be issued to her credit or debit card account as reimbursement of the monthly fee that she was charged for the serviceWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation By way of background, [redacted] is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] *** was enrolled in both our [redacted] and [redacted] services on March 22, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, MsWalker was presented with the option to enroll in both [redacted] and [redacted] , which our records indicate she accepted The offer for joining [redacted] was $in rebates for purchases from [redacted] The offer related to [redacted] was $in rebates for gas purchases According to the terms of the agreements for [redacted] and [redacted] , if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees In order to avail herself of our promotional offers, [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, [redacted] ***’s rebate checks would have been delivered within 4-weeks In order to uphold our high level of customer satisfaction, [redacted] may either e-mail ( [redacted] or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims Department Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] ***’s [redacted] membership was canceled on June 19, 2014, and a full refund of $is being issued to her credit card account [redacted] ***’s [redacted] membership was canceled on June 20, 2014, and additional refunds totaling $will be issued to her account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Dear Revdex.com, Thank you for bringing this attentionBilling issues are taken very seriously at [redacted] However, being that [redacted] is a completely separate company that does their own billing, we are unable to assist in any wayWe cannot see whether a customer has signed up for the rebate/ entertainment service that [redacted] provides, and we are in no related to Great Fun [redacted] is a company that is partnered with the website that ** [redacted] purchased our tickets throughUnfortunately we really don’t have any details or suggestions on how to proceed with ** [redacted] ’s problem, as we only provided the actual tickets for the show I’m sorry we couldn’t provide more assistance in this matter Respectfully, [redacted]
Complaint: [redacted] I am rejecting this response because: The Company did not provide sufficient written or verbal proof that I definitively enrolled in their discount program, and removed funds from my checking account nefariously There isn't anyway to measure how a person feels when there is a violation in their life, as this was [redacted] P or whatever names they use didn't show any remorse, no apology, nothingThere excuses are that the Customer, me, knew what I was buyingNot true Simply put, and I repeat, this was, is, and affectively has been a personal and financial violation, unwarranted and no matter how small the funds involved should be dealt with accordingly I think an apology would have been a good start, and then an investigation into this company's values to ensure other's haven't been violated the same way I was Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant CorporationBy way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on November 8, 2014, after making a purchase from TicketNetwork and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in Shoppers Advantage and Great Fun, which our records indicate he accepted According to the terms of the agreements for the services, if [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun As such, [redacted] Shoppers Advantage membership was canceled on February 17, 2015, and a refund of $will be issued to his debit card account [redacted] Great Fun membership was canceled on December 1, 2014, and he was not charged a monthly fee for the serviceWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on March 18, 2015, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted The offer for joining [redacted] was two (2) $rebates for purchases from [redacted] Airlines The offer related to Shoppers Advantage was $in rebates for gas purchases According to the terms of the agreements for Great Fun and Shoppers Advantage, if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason As such, [redacted] ’s Great Fun membership was canceled on August 26, 2015, and refunds totaling $are being issued to her credit or debit card account [redacted] ’s Shoppers Advantage membership was also canceled on August 26, 2015, and additional refunds totaling $are being issued to her account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely,Jason A [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will monitor my [redacted] card closely for charges Sincerely, [redacted]
I purchased some items from an [redacted] Store at the [redacted] back in October I was informed by the cashier of their membership program and would receive a discount if I signed up They also explained to me that the membership was free I noticed charges on my credit card later in February and had been charged a month for the membership I contacted the [redacted] Backstage number to report the misinformation provided to my by the store and the operator had a scripted response that the membership costs per month and I must have been misinformed The operator offered no refund for the charges and attempted to explain the benefits of the card Appalled I expressed that I wanted the card cancelled immediately He provided me with a cancellation fee and quickly hung up on me Total scam I will never shop at [redacted] again
Thank you for your correspondence regarding [redacted] 's concerns with his AutoVantage membership, a service provided by Trilegiant Corporation By way of background, AutoVantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join AutoVantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that Mr [redacted] was enrolled in the AutoVantage service after receiving a solicitation which was mailed to select [redacted] customers A consumer who received the solicitation was invited to cash a check for $to activate their membership If the check was cashed, the consumer would have received the membership free for a trial periodTrial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing Otherwise, their membership continued and the monthly/annual membership fee was charged to their credit cardThe solicitation piece fully disclosed the terms of the offer The front and back of the check clearly stated that cashing the check activated the AutoVantage membership Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the serviceOur records indicate that Mr [redacted] was enrolled in AutoVantage on June 21, 2002, after the $check was cashed We are mailing a copy of the check to Mr [redacted] for his review Please be assured that we make every effort to ensure that a member is satisfied with their membership in AutoVantage As such, Mr [redacted] ’s membership was canceled on November 28, 2014, and refunds totaling $1,are being issued to his credit card accountWe have also taken immediate steps to remove Mr [redacted] ’s name and address from our future mailing lists However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to completeWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However I would contend, based upon extensive research into the questionable business practices and endless complaints against [redacted] , that the [redacted] ** and [redacted] initiate a formal investigation to determine any criminal element associated with [redacted] 's business model and or day to day practices Further the fact that [redacted] freely discloses that they used a third party organization (presumably "***") to access our bank account on a monthly basis over a year period, simply because we didn't call a toll free number to cancel seems to come very close and or crossing the line from a legitimate business to a fraudulent and perhaps criminal enterprise The fact that during this period of time '03-'while serving on active duty in the [redacted] and moving at least 4times in this period [redacted] didn't suspend our service (because of non activity), especially considering '10-'we were stationed in [redacted] and could not have accessed their services, and further that [redacted] failed to demonstrate aggressiveness to contact us over a year period to confirm whether we wanted to continue the service is further indication of [redacted] appearance of taking advantage of military families and other vulnerable client sectors Revdex.com has the credibility and obligation to warn [redacted] with further action including formal notice to the [redacted] if their misleading and perhaps fraudulent practices continue I thank Revdex.com for their fast and decisive response and will wait now and see if in fact [redacted] follows through on their full reimbursement pledge Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant CorporationBy way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on December 11, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason As such, Mr [redacted] Great Fun membership was canceled on January 3, 2014, and he was not charged a monthly fee Mr [redacted] Shoppers Advantage membership was canceled on April 20, 2015, and refunds totaling $are being issued to his credit card account as full reimbursement of the fees that he was charged for this serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, [redacted] Customer Relations