Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation In order to avail herself of our promotional offer, [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, [redacted] ’s rebate checks would have been delivered within six to eight weeks We regret that we do not have a record of receiving [redacted] ’s rebate forms In order to uphold our high level of customer satisfaction, we have requested for a $rebate check to be sent to her Please ask [redacted] to allow fifteen to twenty business days to receive this check In addition, [redacted] membership was canceled on July 8, We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with his Everyday Values membership, a service provided by Trilegiant CorporationBy way of background, Everyday Values is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr [redacted] was enrolled in the Everyday Values service after receiving a solicitation which was mailed to select [redacted] customers A consumer who received the solicitation was invited to cash a check for $to activate their membership If the check was cashed, the consumer would have received the membership free for a trial periodTrial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing Otherwise, their membership continued and the annual membership fee was charged to their credit card.The solicitation piece fully disclosed the terms of the offer The front and back of the check stated that cashing the check activated the Everyday Values membership Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service.Our records indicate that Mr [redacted] was enrolled in Everyday Values on July 24, 2007, after he cashed the check for $ We are mailing a copy of the check to Mr [redacted] for his review Please be assured that we make every effort to ensure that a member is satisfied with their membership in Everyday Values As such, Mr***’s membership was canceled on October 30, 2015, and refunds totaling $1,are being issued to his credit card account as full reimbursement of the fees that he was charged for the serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.Sincerely,Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage membership, a service provided by Trilegiant CorporationBy way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms [redacted] was enrolled in our Shoppers Advantage service on November 19, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in Shoppers Advantage, which our records indicate she acceptedAccording to the terms of the agreement for Shoppers Advantage, if Ms [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage As such, Ms [redacted] membership was canceled on June 9, 2015, and a refund of $is being issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] my bank has issued a new debit card - it should come in the mail this week - I don't know how this may affect the refund - thanks for your help
Thank you for your correspondence regarding Kelsey Forster’s concerns with her [redacted] membership, a service provided by Trilegiant Corporation By way of background, [redacted] is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] enrolled in our [redacted] service on September 1, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] ***, which our records indicate she accepted The offer for joining [redacted] was two $rebates for purchases from [redacted] According to the terms of the agreement for [redacted] ***, if [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee [redacted] goes to great lengths in order to ensure that an authorized person agrees to the membershipOur records indicate that [redacted] provided her first and last name, address, email address, and billing information to the representative in order to accept the offer in the service Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] *** As such, [redacted] membership was canceled on November 7, 2016, and refunds totaling $will be issued to her credit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Our records indicate that [redacted] enrolled in our [redacted] service on January 31, 2017, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] *** The offer for joining [redacted] was two (2) $rebates for purchases from [redacted] The terms of the offer stated that one of the $rebates could be used toward [redacted] ’s current [redacted] purchase, and the other $rebate could be used toward a future purchase We have reviewed a recording of [redacted] ’s enrollment call and have verified that these terms were explained correctly Please ask [redacted] to contact me at ###-###-#### if he would like to listen to a recording of his enrollment call In order to avail himself of our promotional offer, [redacted] was required to return the rebate forms that were sent to the e-mail address that was provided to us during the enrollment process, along with his corresponding receipts of purchase from Ticketmaster Upon our receipt of the completed rebates forms and receipts, [redacted] ’s rebate checks would have been delivered to him within 6-weeks Our records indicate that [redacted] ’s first $rebate request was approved on February 17, [redacted] ’s second rebate request was denied because he sent a receipt for only one [redacted] purchase However, in order to uphold our high level of customer satisfaction, we have requested for a second $rebate check to be sent to [redacted] , which he can expect to receive within the next fifteen to twenty business days Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun As such, [redacted] ’s [redacted] membership was canceled on February 17, 2017, and he will not be charged a monthly fee for the service We apologize for any inconvenience that [redacted] may have experienced Sincerely, Jason A [redacted] Customer Relations
I sent an email with a copy of the receipt to the email address and requested a confirmation emailI appreciate that they are sticking by the offer their representative madeI feel they need to train better cause as I said previously I went into detail with him over the rebateI will not do business with this company and I will recommend that no one doesThank you Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I feel the bases for your company's marketing is deceptive and designed to delay the "Membership process" in a effort to eat up the customers trial periodI "enrolled" in what I thought was one buyers club, that actually was two, Great Fun & Shoppers AdvantageHowever I only called one number and responded to one offerThe quickly read and repetitive disclaimer that the sale's representative reads is specifically designed to be deceptive and have the costumer join buying clubs when if fact they only think they are joining oneAnd to date it has been weeks since I enrolled and I have still not received any membership materialsI have received one email from customer relations stating the my request is being processedBased on the way your company markets and processes memberships Im not confident I will ever see the rebate as it was offered Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on October 20, 2014, after making an online reservation and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Ms [redacted] ’s Great Fun membership was canceled on November 6, 2014, and she was not charged a monthly fee Ms [redacted] ’s Shoppers Advantage membership was canceled on July 10, 2015, and refunds totaling $are being issued to her credit card account as full reimbursement of the fees that she was charged for the serviceWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] was enrolled in both our [redacted] and [redacted] services on November 8, On that date, [redacted] was asked if he would like to learn about special offers for trying the services for trial periods The offer for joining [redacted] was a $ [redacted] gift check The offer related to [redacted] was $in [redacted] gift cards [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services During the enrollments, [redacted] was provided with the terms of the memberships in [redacted] and [redacted] *** Great care is taken to ensure that the consumer authorizes enrollment in the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at any time within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further A separate phone number to call to cancel each service was provided to [redacted] during the enrollment process Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] *** As such, [redacted] ***’s [redacted] membership was canceled on April 28, 2016, and refunds totaling $will be issued to his debit card account as full reimbursement of the fees that he was charged for the service [redacted] ***’s [redacted] membership was canceled on November 29, 2013, and he was not charged a monthly fee We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Great Fun membership, a service provided by Trilegiant Corporation Our records indicate that Ms [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on February 26, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage The offer for joining Great Fun was two $rebates for purchases from [redacted] The offer related to Shoppers Advantage was $in gas purchase rebatesIn order to avail herself of our promotional offers, Ms [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, Ms [redacted] rebate checks would have been delivered within 4-weeksWe regret that Ms [redacted] did not receive her rebate forms in a timely manner In order to uphold our high level of customer satisfaction, Ms [redacted] may either e-mail ( [redacted] ) or fax ( [redacted] ) her receipts to my attention, and I will have her rebates processed by our Claims departmentIn addition, Ms [redacted] Great Fun and Shoppers Advantage memberships have both been canceled, and refunds are being issued to her credit or debit card account as reimbursement of the two $trial fees that she was chargedWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence re garding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation Our records indicate that [redacted] purchased an [redacted] membership that was not eligible for automatic yearly renewals As such, his yearly membership expired on December 20, We regret any misunderstanding concerning the terms of our service We do apologize for any inconvenience that [redacted] may have experienced Sincerely, Jason A [redacted] Customer Relations
Complaint: [redacted] From: [redacted] Sent: Friday, May 30, 4:PM To: [redacted] Subject: Revdex.com COMLAINT ID [redacted] Ms [redacted] , Below you will find the letter I sent to Mr [redacted] in regards to the complaint listed aboveI hope this settles my complaintThey refunded the original charge of $todayThank you and the Revdex.com for handling this issue for me Mr [redacted] , Above is both an attachment with the bank credentials on it and just a copied and pasted copy of my bank account for the dates of May through May 21st as you can see your post went into the account on May 20th which overdrafted the account to -$and I was charged a $overdraft fee for your withdrawal on May I hope this provides the information needed to have these fees reimbursed if not I can have the bank fax you this information I will be forwarding a copy of this e-mail to the Revdex.com as well as follon the case Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with [redacted] *** a service provided by [redacted] Corporation By way of background, [redacted] is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] *** was enrolled in [redacted] on July 2, On that date, she was asked if she would like to learn about a special offer for a $ [redacted] gift card when trying the service for a trial period [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service During the enrollment, [redacted] was provided with the terms of the membership in [redacted] *** Great care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elected to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] *** As such, [redacted] ***’s membership was canceled on July 30, 2014, and a refund of the $trial fee will be issued to her credit or debit card account This is the only fee that [redacted] was charged for her [redacted] membership We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
December 8, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this websitePlease be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business daysWe appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: carrier
Thank you for your correspondence regarding [redacted] ***’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on August 15, 2015, after making a reservation from Dollar and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted The offer for joining Great Fun was a $rebate for a reservation from Dollar The offer related to Shoppers Advantage was $in gas purchase rebates According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees A separate toll-free phone number for each service was provided to Ms [redacted] at the time of the enrollments Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason As such, Ms***’s Great Fun membership was canceled on September 26, 2015, and a refund of $is being issued to her debit card account as reimbursement of the monthly fee that she was charged Ms***’s Shoppers Advantage membership was canceled on September 20, 2015, and she was not charged a monthly fee for this service Ms [redacted] also may either e-mail ( [redacted] ) or fax (###-###-####) her bank statement depicting any fees or charges that she incurred as a result of the Great Fun service billing to my attention for review and possible reimbursementWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely,Jason A [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meOnce the funds will be found credited to my account, I will revert with a confirmation for the same Sincerely, [redacted]
Thank you for [redacted] correspondence regardi [redacted] his concerns with his [redacted] membership, a service provided by Trilegiant Corporation 0pt"> By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billi [redacted] and enrolli [redacted] the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billi [redacted] alo [redacted] with the name of the service to identify the charge Our records indicate that Mr [redacted] was enrolled in both our Great Fun and [redacted] services on September 29, 2013, after making a purchase from Tiger Direct and then respondingto an offer to receive a rebate on his recent purchase by calli [redacted] a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Great Fun and Buyers Advantage, which our records indicate he accepted The offer for joining Great Fun was two (2) $rebates for purchases from Tiger Direct The offer related to [redacted] was $in gas purchase rebates According to the terms of the agreements for Great Fun and Buyers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees A separate phone number for each service was provided during the enrollment process Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and [redacted] for any reason As such, Mr [redacted] Great Fun membership was canceled on October 28, 2013, and he was not charged a monthly fee Mr [redacted] membership was canceled on December 22, 2015, and refunds totaling $will be issued to his credit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on September 6, 2015, after making a purchase from Sears and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted The offer for joining Great Fun was two (2) $purchase rebates The offer related to Shoppers Advantage was $in rebates for gas purchases According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees A separate phone number for each service was provided during the enrollment process.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Mr [redacted] ’s Great Fun membership was canceled on November 18, 2015, and refunds totaling $will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service Mr [redacted] ’s Shoppers Advantage membership was canceled on September 25, 2015, and he was not charged a monthly feeWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.Sincerely,Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with his Plus Advantages membership, a service provided by Affinion Benefits Group, LLC (“ABG”) By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide Our records indicate that Mr [redacted] was enrolled in the Plus Advantages program through his participating financial institution, [redacted] *** The Plus Advantages program provides various savings and health discount benefits including access to hotel discounts, the Rx Advantage Prescription Drug Program, and discounts on prescription eyeglasses and contacts at participating optical providers nationwide Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Plus Advantages program for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further Mr [redacted] can be assured that his membership was canceled on April 10th, 2014, and a refund totaling $is being issued to his checking account as full reimbursement of the monthly fees that were charged to his account by ABG This includes any membership fees charged to Mr***’s account since May of We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation In order to avail herself of our promotional offer, [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, [redacted] ’s rebate checks would have been delivered within six to eight weeks We regret that we do not have a record of receiving [redacted] ’s rebate forms In order to uphold our high level of customer satisfaction, we have requested for a $rebate check to be sent to her Please ask [redacted] to allow fifteen to twenty business days to receive this check In addition, [redacted] membership was canceled on July 8, We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with his Everyday Values membership, a service provided by Trilegiant CorporationBy way of background, Everyday Values is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr [redacted] was enrolled in the Everyday Values service after receiving a solicitation which was mailed to select [redacted] customers A consumer who received the solicitation was invited to cash a check for $to activate their membership If the check was cashed, the consumer would have received the membership free for a trial periodTrial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing Otherwise, their membership continued and the annual membership fee was charged to their credit card.The solicitation piece fully disclosed the terms of the offer The front and back of the check stated that cashing the check activated the Everyday Values membership Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service.Our records indicate that Mr [redacted] was enrolled in Everyday Values on July 24, 2007, after he cashed the check for $ We are mailing a copy of the check to Mr [redacted] for his review Please be assured that we make every effort to ensure that a member is satisfied with their membership in Everyday Values As such, Mr***’s membership was canceled on October 30, 2015, and refunds totaling $1,are being issued to his credit card account as full reimbursement of the fees that he was charged for the serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.Sincerely,Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage membership, a service provided by Trilegiant CorporationBy way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms [redacted] was enrolled in our Shoppers Advantage service on November 19, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in Shoppers Advantage, which our records indicate she acceptedAccording to the terms of the agreement for Shoppers Advantage, if Ms [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage As such, Ms [redacted] membership was canceled on June 9, 2015, and a refund of $is being issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] my bank has issued a new debit card - it should come in the mail this week - I don't know how this may affect the refund - thanks for your help
Thank you for your correspondence regarding Kelsey Forster’s concerns with her [redacted] membership, a service provided by Trilegiant Corporation By way of background, [redacted] is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] enrolled in our [redacted] service on September 1, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] ***, which our records indicate she accepted The offer for joining [redacted] was two $rebates for purchases from [redacted] According to the terms of the agreement for [redacted] ***, if [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee [redacted] goes to great lengths in order to ensure that an authorized person agrees to the membershipOur records indicate that [redacted] provided her first and last name, address, email address, and billing information to the representative in order to accept the offer in the service Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] *** As such, [redacted] membership was canceled on November 7, 2016, and refunds totaling $will be issued to her credit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Our records indicate that [redacted] enrolled in our [redacted] service on January 31, 2017, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] *** The offer for joining [redacted] was two (2) $rebates for purchases from [redacted] The terms of the offer stated that one of the $rebates could be used toward [redacted] ’s current [redacted] purchase, and the other $rebate could be used toward a future purchase We have reviewed a recording of [redacted] ’s enrollment call and have verified that these terms were explained correctly Please ask [redacted] to contact me at ###-###-#### if he would like to listen to a recording of his enrollment call In order to avail himself of our promotional offer, [redacted] was required to return the rebate forms that were sent to the e-mail address that was provided to us during the enrollment process, along with his corresponding receipts of purchase from Ticketmaster Upon our receipt of the completed rebates forms and receipts, [redacted] ’s rebate checks would have been delivered to him within 6-weeks Our records indicate that [redacted] ’s first $rebate request was approved on February 17, [redacted] ’s second rebate request was denied because he sent a receipt for only one [redacted] purchase However, in order to uphold our high level of customer satisfaction, we have requested for a second $rebate check to be sent to [redacted] , which he can expect to receive within the next fifteen to twenty business days Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun As such, [redacted] ’s [redacted] membership was canceled on February 17, 2017, and he will not be charged a monthly fee for the service We apologize for any inconvenience that [redacted] may have experienced Sincerely, Jason A [redacted] Customer Relations
I sent an email with a copy of the receipt to the email address and requested a confirmation emailI appreciate that they are sticking by the offer their representative madeI feel they need to train better cause as I said previously I went into detail with him over the rebateI will not do business with this company and I will recommend that no one doesThank you Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I feel the bases for your company's marketing is deceptive and designed to delay the "Membership process" in a effort to eat up the customers trial periodI "enrolled" in what I thought was one buyers club, that actually was two, Great Fun & Shoppers AdvantageHowever I only called one number and responded to one offerThe quickly read and repetitive disclaimer that the sale's representative reads is specifically designed to be deceptive and have the costumer join buying clubs when if fact they only think they are joining oneAnd to date it has been weeks since I enrolled and I have still not received any membership materialsI have received one email from customer relations stating the my request is being processedBased on the way your company markets and processes memberships Im not confident I will ever see the rebate as it was offered Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on October 20, 2014, after making an online reservation and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Ms [redacted] ’s Great Fun membership was canceled on November 6, 2014, and she was not charged a monthly fee Ms [redacted] ’s Shoppers Advantage membership was canceled on July 10, 2015, and refunds totaling $are being issued to her credit card account as full reimbursement of the fees that she was charged for the serviceWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] was enrolled in both our [redacted] and [redacted] services on November 8, On that date, [redacted] was asked if he would like to learn about special offers for trying the services for trial periods The offer for joining [redacted] was a $ [redacted] gift check The offer related to [redacted] was $in [redacted] gift cards [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services During the enrollments, [redacted] was provided with the terms of the memberships in [redacted] and [redacted] *** Great care is taken to ensure that the consumer authorizes enrollment in the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at any time within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further A separate phone number to call to cancel each service was provided to [redacted] during the enrollment process Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] *** As such, [redacted] ***’s [redacted] membership was canceled on April 28, 2016, and refunds totaling $will be issued to his debit card account as full reimbursement of the fees that he was charged for the service [redacted] ***’s [redacted] membership was canceled on November 29, 2013, and he was not charged a monthly fee We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Great Fun membership, a service provided by Trilegiant Corporation Our records indicate that Ms [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on February 26, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage The offer for joining Great Fun was two $rebates for purchases from [redacted] The offer related to Shoppers Advantage was $in gas purchase rebatesIn order to avail herself of our promotional offers, Ms [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, Ms [redacted] rebate checks would have been delivered within 4-weeksWe regret that Ms [redacted] did not receive her rebate forms in a timely manner In order to uphold our high level of customer satisfaction, Ms [redacted] may either e-mail ( [redacted] ) or fax ( [redacted] ) her receipts to my attention, and I will have her rebates processed by our Claims departmentIn addition, Ms [redacted] Great Fun and Shoppers Advantage memberships have both been canceled, and refunds are being issued to her credit or debit card account as reimbursement of the two $trial fees that she was chargedWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence re garding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation Our records indicate that [redacted] purchased an [redacted] membership that was not eligible for automatic yearly renewals As such, his yearly membership expired on December 20, We regret any misunderstanding concerning the terms of our service We do apologize for any inconvenience that [redacted] may have experienced Sincerely, Jason A [redacted] Customer Relations
Complaint: [redacted] From: [redacted] Sent: Friday, May 30, 4:PM To: [redacted] Subject: Revdex.com COMLAINT ID [redacted] Ms [redacted] , Below you will find the letter I sent to Mr [redacted] in regards to the complaint listed aboveI hope this settles my complaintThey refunded the original charge of $todayThank you and the Revdex.com for handling this issue for me Mr [redacted] , Above is both an attachment with the bank credentials on it and just a copied and pasted copy of my bank account for the dates of May through May 21st as you can see your post went into the account on May 20th which overdrafted the account to -$and I was charged a $overdraft fee for your withdrawal on May I hope this provides the information needed to have these fees reimbursed if not I can have the bank fax you this information I will be forwarding a copy of this e-mail to the Revdex.com as well as follon the case Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with [redacted] *** a service provided by [redacted] Corporation By way of background, [redacted] is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] *** was enrolled in [redacted] on July 2, On that date, she was asked if she would like to learn about a special offer for a $ [redacted] gift card when trying the service for a trial period [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service During the enrollment, [redacted] was provided with the terms of the membership in [redacted] *** Great care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elected to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] *** As such, [redacted] ***’s membership was canceled on July 30, 2014, and a refund of the $trial fee will be issued to her credit or debit card account This is the only fee that [redacted] was charged for her [redacted] membership We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
December 8, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this websitePlease be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business daysWe appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: carrier
Thank you for your correspondence regarding [redacted] ***’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on August 15, 2015, after making a reservation from Dollar and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted The offer for joining Great Fun was a $rebate for a reservation from Dollar The offer related to Shoppers Advantage was $in gas purchase rebates According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees A separate toll-free phone number for each service was provided to Ms [redacted] at the time of the enrollments Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason As such, Ms***’s Great Fun membership was canceled on September 26, 2015, and a refund of $is being issued to her debit card account as reimbursement of the monthly fee that she was charged Ms***’s Shoppers Advantage membership was canceled on September 20, 2015, and she was not charged a monthly fee for this service Ms [redacted] also may either e-mail ( [redacted] ) or fax (###-###-####) her bank statement depicting any fees or charges that she incurred as a result of the Great Fun service billing to my attention for review and possible reimbursementWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely,Jason A [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meOnce the funds will be found credited to my account, I will revert with a confirmation for the same Sincerely, [redacted]
Thank you for [redacted] correspondence regardi [redacted] his concerns with his [redacted] membership, a service provided by Trilegiant Corporation 0pt"> By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billi [redacted] and enrolli [redacted] the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billi [redacted] alo [redacted] with the name of the service to identify the charge Our records indicate that Mr [redacted] was enrolled in both our Great Fun and [redacted] services on September 29, 2013, after making a purchase from Tiger Direct and then respondingto an offer to receive a rebate on his recent purchase by calli [redacted] a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Great Fun and Buyers Advantage, which our records indicate he accepted The offer for joining Great Fun was two (2) $rebates for purchases from Tiger Direct The offer related to [redacted] was $in gas purchase rebates According to the terms of the agreements for Great Fun and Buyers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees A separate phone number for each service was provided during the enrollment process Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and [redacted] for any reason As such, Mr [redacted] Great Fun membership was canceled on October 28, 2013, and he was not charged a monthly fee Mr [redacted] membership was canceled on December 22, 2015, and refunds totaling $will be issued to his credit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on September 6, 2015, after making a purchase from Sears and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted The offer for joining Great Fun was two (2) $purchase rebates The offer related to Shoppers Advantage was $in rebates for gas purchases According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees A separate phone number for each service was provided during the enrollment process.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Mr [redacted] ’s Great Fun membership was canceled on November 18, 2015, and refunds totaling $will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service Mr [redacted] ’s Shoppers Advantage membership was canceled on September 25, 2015, and he was not charged a monthly feeWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.Sincerely,Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with his Plus Advantages membership, a service provided by Affinion Benefits Group, LLC (“ABG”) By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide Our records indicate that Mr [redacted] was enrolled in the Plus Advantages program through his participating financial institution, [redacted] *** The Plus Advantages program provides various savings and health discount benefits including access to hotel discounts, the Rx Advantage Prescription Drug Program, and discounts on prescription eyeglasses and contacts at participating optical providers nationwide Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Plus Advantages program for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further Mr [redacted] can be assured that his membership was canceled on April 10th, 2014, and a refund totaling $is being issued to his checking account as full reimbursement of the monthly fees that were charged to his account by ABG This includes any membership fees charged to Mr***’s account since May of We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations