AG Interactive

After reviewing the account, our records show Mrs [redacted] joined our day free trial monthly eCard and Print At Home membership on 03/07/The trial membership expired on 03/14/and the monthly fee of $was billedIn the process of joining, in our Terms of Service, it is stated the monthly membership will renew itself every monthlyOnce the membership fee is billed, the membership is then non-refundableSince we didn’t hear from Mrs [redacted] prior to the monthly renewal date; the membership renewed on 04/06/as there are days in the month of MarchMrs [redacted] contacted us on 04/07/requesting a cancellation and the auto renewal feature was deactivatedMrs [redacted] contacted us again on 04/09/and a full refund was provided in the amount of $for the membership along with the $non-refundable service fee billed due to selecting Electronic Checking as the payment methodNo further charges will be made to the account and we sincerely apologize for any trouble this may have caused

Hello ***, A review of Mr [redacted] 's account shows, Mr [redacted] contacted us on 2/requesting a cancellation and refund for the membership feeThe membership was canceled and a refund was processed at that timeThe account is closed and no further charges will be made to his accountIf you require further information, please feel free to contact meThank you,Minerva D***SrSupervisor Customer Support DepartmentAmerican Greetings

Hello [redacted] , My name is Minnie and I manage the Revdex.com complaints for American GreetingsI received the message below today, however I hadn’t received the orginal request, so I apologize for the late responseI see the complaint has been closed with no response and I am unable to respond to the complaint onlineFor this particular complaint, we have reached out to the [redacted] .comhelp team and they will be sure to process a refund for the charge made on 12/16/in the amount of $back to her accountShe would see this refund in her account within the next 3-business days

From: [redacted] Date: Tue, Dec 27, at 4:PMSubject: [redacted] @hotmail.com complaint against AGTo: "***[email protected]" ***,I was able to reach customer service after an hour on holdThey told me they were able to cancel the subscription and that no charge would appear on my credit card.I am satisfied with the end result, but I am still concerned that it was impossible to cancel the crfedit card after listing it with the companyAlso very concerned that I was unable to cancel the account without waiting on hold for an hour.Thank you for your help[redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello, A review of Mrs***’s account shows, she joined our day free trial membership on 5/02/We see there was an attempt to cancel the trial membership online on 5/07/We do apologize for the trouble or frustration Mrs [redacted] encountered while attempting to contact us via phoneThe membership has been canceled and a refund has been issued Total Refund Amount: $ Confirmation Number: [redacted] If you have any further questions, please feel free to contact me Thank you, Minnie D***

Hello ***, We apologize for any trouble or frustration you encountered while attempting to cancel your membership and using our automated phone systemOur phone system is organized to help members find solutions themselves in order to reduce the time they spend on holdWe appreciate your feedback and will review our phone system recognition A review of your account shows on 4/22/2016, we received an email stating you would like to cancel your membershipOn 4/23/2016, your membership was canceled and a refund was providedYour membership has been canceled and no further charges would be made to your account Again we truly apologize for any frustration this has caused you Thanks, Minerva D [redacted] SrSupervisor Customer Support Department

From: [redacted] @gmail.com>Date: Mon, Jan 9, at 3:PMSubject: Re: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint # [redacted] .To: Revdex.com They have paid back the entire amount and I have emails saying they closed the accountThank you for all your wonderful workPlease consider this complaint closed[redacted]

The company responded via phone as follows: The company indicated the customer canceled his subscription in JanuaryThe company indicated that customer did not contact the company to cancel his subscription or to seek a refundBased on usage logs, the company indicated that it would refund the customer for the last months of the subscription, totaling $

(Following is an e-mail response to Revdex.com staff, ***.)***The former member stated he was unable to cancel his membership before his free trial ended because he couldn’t locate our email addressHowever, our email address is accessible from our Contact Us pageAdditionally, the Contact Us page can be accessed from anywhere on the [redacted] websiteOnce the ‘email Customer Support’ option is selected from the Contact Us page, ‘Cancel my membership’ is listed as one of the contact reasonsAs it appears the customer had difficulty reaching the Contact Us page, their $membership charge from 12/26/has been refunded as a courtesyThe customer was notified of the refund via email

I have still not received my refunds that they promised

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me American Greetings (Blue Mountain Cards) has refunded my [redacted] charge for I am very pleased and satisfied.Thank you for your prompt response Regards, [redacted]

After reviewing this account, our records show Mr [redacted] joined our day free trial on 06/21/On 06/21/Mr [redacted] emailed in stating he would like to cancel his trial membershipAt that time, Mr [redacted] received our automated response which stated the following: Thank you for contacting AmericanGreetings.com Customer SupportWe appreciate your inquiry and are working to ensure we provide you with a prompt resolutionIn order to provide you with the best possible support, please visit our help sectionHere you will find answers to the most commonly asked membership questionsWithin the help section that best fits your inquiry, you will also have an opportunity to contact our AmericanGreetings.com Customer Support team with any additional questions you may haveYou can view the help section by visiting the AmericanGreetings.com Help pages at: http://www.americangreetings.com/help/index.pd If you have requested a cancellation, refund or any change to your account, please note that this email is an automated response and no action has taken placeIf the help sections do not resolve your inquiry, let us know by responding to this emailThank you, AmericanGreetings.comSince Mr [redacted] did not respond to the email, the membership was billed to his accountWe apologize for any inconvenience this has caused Mr***We have canceled the membership and refunded the membership fee back to Mr***' accountConfirmation Number: [redacted] Refund Amount: $7.98If you have any further questions, please feel free to contact meThank you, [redacted] ***SrSupervisorCustomer Support Department

Business responded to complaint.We apologize for any trouble or inconvenience this has caused Mr [redacted] Our records show Mr [redacted] joined our 7day free trial membership on 03/11/2015; unfortunately we do not have a record of any cancellation requests from Mr [redacted] on 03/16/Since we did not receive a cancellation request prior to the trial expiration date, the membership fee was billed on 03/18/Our records do show a refund was provided to Mr [redacted] on 04/10/in the amount of $The membership is canceled and no further charges will be made to Mr [redacted] ’s account

Hello Mr[redacted] , We apologize for any frustration this has caused youA review of our records show the membership was set up under your intended recipient’s email addressIt also appears when the email address was entered there was a mistyping; as reviewing our email communications with you, the email address provide to us did not assist us with locating the membershipOur records also show, we spoke with your intended recipient and explained we definitely would like to correct this but in order to do we needed to speak to the account holderWe also see in our records there has been no usage on the account, so we have canceled the membership and processed a refund in the amount of $This refund will appear on your next billing statement for your [redacted] accountConfirmation Number: [redacted] Total Refund Amount: $Again, we truly apologize for any frustration this caused youIf you have any questions, please feel free to contact meThank you,Minerva D***SrSupervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I can not accept this resolution as of yet because I do NOT have confirmation as stated of the refund and I only see of the charges refunded thus farIf all of the charges are in fact refunded , and the membership cancelled, then yes I would accept the resolution However at this time, I can not verify that is actually being done.I will also note that I cancelled the membership after the month of December and it was American Greetings who did not cancel on their end and kept charging Regards, [redacted] ***

(The following was copy/paste by Revdex.com staff - ***)***From: *** *** ***>Date: Sat, Jan 20, at 1:PMSubject: Re: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #***.To: Revdex.com I'm sorry I missed getting back to you earlier. I was very pleasantly surprised to receive e-mail notification that *** was refunding my subscription, and can also confirm that one is now able to cancel a membership using a "Contact Us" webform. At the time when I had the issue, that option wasn't available and I was advised over the phone that they had a policy of only allowing the cancellation of membership over the phone. It's great to know that is no longer the case! ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI had contacted *** on numerous occasions and had no results but finally they reached out and refunded
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

We apologize for any trouble or inconveniece this has caused Mrs*** or her intended recipientUnfortunately we are unable to provide a refund for the gift card purchased, as this purchase is made with our third party vendor. A little more information on what happened regarding the
inability to redeem the gift card; a gift card redemption code is not provided at the time of opening the card sentThe recipient will be required to create an account on the *** website, using instructions provided after clicking on the gift card linkOnce they have done this, the recipient would have the ability to then redeem the gift card, and will be provided with details they would use the ***'s location in order to make a purchase using the gift cardIf Mrs*** would like to request a refund for the gift card, please contact *** for further assistance. If you have any further questions, please feel free to contact me Thank you, *** ***SrSupervisorCustomer Support