AG Interactive

Hello *** *** We apologize for any trouble or confusion this has caused *** ***A review of *** ***'s account shows originally joined our day free trial ecards and Print At Home monthly subscription on 12/15/The trial membership expired and the monthly
membership fee of $was then billed to the account provided during the joining processAs per our Terms of Service, due to no request of cancellation, the monthly membership renewed every month in the amount of $In September of our monthly membership fee increased to $which is the reason *** *** sees charges in that amountPer our Terms of Service, monthly memberships are non-refundableHowever, due to no usage in the last months, as we have the ability to view customer usage on a day and month basis, we have canceled *** ***'s account and as a courtesy, a refund has been processed for the last 3yrs of monthly membershipsAgain, we do apologize for any trouble or confusion this has caused *** ***, as our goal is to make the world a more thoughtful place and strive to continuously provide Happines, Laughter, and Love.Total Refund Amount: 151.64Confirmation Number: *** If you have any further questions, please feel free to contact me. Thank you, Minerva D***SrSupervisorCustomer Support Department

Hello ***,
Our sincere apologies for any trouble and frustration this has caused youA review of your account shows the gift card purchase was not successful and no charges were made to accountWe have been in communication with our gift card vendor regarding the pending charges you state are
currently showing on your accountPlease know the pending transactions will not post to your accountOur vendor has confirmed the pending charges will drop from your accountWe have also been informed, by our vendors, they are unable to provide the exact release date/time of the pending charges, as the turnaround time is based on each financial institution.
Again, we truly apologize for the frustration this has caused youAs requested, your automatic renewal feature was deactivated and your membership is scheduled to expire on 9/08/However, due to the trouble this has caused you, we have extended your BlueMountain.com membership free of charge for an additional yearYour membership is now active until 09/08/2017.
If you have further questions or concerns, don't hesitate to contact us
Your friends at BlueMountain.com,
Minnie D

Consumer's wife confirmed this dispute matter has been resolved, via phone on 10/09/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I cancelled the account, and the first customer service representative I spoke with confirmed the account was supposed to be closedAs per my request She stated to me it must have been a glitchWell that's not my fault, and this company should not benefit from their errorTherefore the terms of the agreement is nullified once this company continued to take money out of my checking account that was not authorized by meTo settle this action, I want the $that was taken without my consent, and by either continuing to taleminey out of my account or reopening my account after they specifically confirmed the account was closed they breached the terms of their own contract

Customer Complaint:Kept charging me money monthly without my permission with "auto-renew" for over a yearI asked for my money back and they declinedI never saw that it would auto renew and it kept auto renewing to my paypal account so I never noticed which then took it out of my bank accountI
want my money back, they would not answer my complaints further.Desired Settlement:I would like my money refunded which is $that is for months which I never was okay with being charged. Response:We apologize for any trouble or frustration this has caused MrK***We searched our records for a cancellation request from MrK*** prior to the email we received on 01/26/Unfortunately, we were unable to locateOur memberships are designed to automatically renew every month, per our TOSOur monthly membership fees are nonrefundable, as described in our Terms of Service when MrK*** joined, however we see a refund for the last three charges has been issued to MrK***’s PayPal accountThe membership has also been closed and no further charges will be made to this account. If you have any other questions, please feel free to contact me

The former member *** *** renewed his monthly membership on 12/24/for $4.99. Our memberships are designed to automatically renew so that members can enjoy continuous, uninterrupted service as was described in our Terms of ServiceMonthly memberships are nonrefundableIf the
customer would like to view our Terms of Service, visit: ***
We have cancelled this membership so there will be no further chargesAs a courtesy, we have processed individual refunds for $each. It will take 5-business days for the refund to processThe former member has been notified of the refund via email. *** ***Customer Support SupervisorAmerican Greetings Corporation

A review of this account shows *** *** successfully canceled his trial membership and no charges were made*** *** sent an email cancellation request on 5/9/2017; acknowledgement and confirmation of the email was sent to *** ***’s email address we have on file on 5/9/2017. If you have
any further questions, please feel free to contact me. Thank you,Minnie Minerva D***Senior SupervisorDigital Greetings Customer SupportAmerican Greetings CorporationOne American Road Cleveland Ohio 44144Office: 216.889.5036Cell Phone: 216.978.6933md***@ag.com

After reviewing Mr***'s complaint, our records show Mr***'s assistant contacted us the day before the trial ended and was advised we needed to speak Mr*** to cancel the account or he could email in requesting a cancellationUnfortunately, our system does not show any emails from Mr***
requesting a cancellation of the account, prior to the trial expiration dateHis assistant then contacted us on 11/18/requesting a refund for the membership fee that was billed in the amount of $We did advise ***, in order to cancel and refund the account, we would need to speak with the account holder. We do apologize for any trouble or frustration Mr*** has encounteredOur records do show, the account has been canceled and a refund in the amount of $has been processed to Mr***'s paypal account. IF you have any further questions, please feel free to contact me. Thank you, *** ***SrSupervisorCustomer Support Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I can not accept this  resolution as of yet because I do NOT have confirmation as stated of the refund and I only see 2  of the 5 charges refunded thus far. If all 5 of the charges are in fact refunded , and the membership cancelled, then yes I would accept the resolution.  However at this time, I can not verify that is actually being done.I will also note that  I cancelled  the membership after the month  of December and it was American Greetings who did not cancel on their end and kept charging.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Their response is a non-response - saying they cannot find any billing.Since you nor they are unable to help, I will have to cancel my credit card in order to prevent them from continuing to charge me without my permission.
Frustratingly,
[redacted]

I have still not received my refunds that they promised.

Hello,  We apologize for any trouble or frustration this has caused Mr. C[redacted]. Unfortunately, we are unable to locate a paid membership for Mr. C[redacted] using the information provided in his complaint. We would like to resolve this, in order to do so, please provide us with any other email...

addresses and mailing addresses you may have used. Once we receive this information, we will be sure to further investigate.  If you have any questions, please feel free to contact me.  Thank you, [redacted]Sr. Supervisor

Hello,Our sincere apologies for any trouble or inconvenience this has caused [redacted]. A review of the account shows [redacted] contacted our Customer Support Department on 7/26/2017 regarding the charges made to his account. An account was located under an email address previously used by [redacted]...

[redacted]. Our records also show a refund of the last 6 months of charges was processed the same day totaling the amount of $29.94. However, as a consumer myself, we understand [redacted]'s concerns. As courtesy, we have processed an additional refund in the amount $53.88. Please note, the refund reflects a 6 month refund at $3.99 (our previous monthly membership pricing) and a 6 month refund at $4.99 (our new monthly membership pricing, which began in September 2016). Again, we truly apologize for any trouble this may have caused.If you have any questions or require additional information, please feel free to contact me.  Thank you, Minerva D[redacted]Customer Support Department

Hello [redacted], We apologize for any trouble this has caused. After reviewing this complaint, our records show Mr. [redacted] joined our online memberships under an email address of [redacted] as well as a membership under the email address of [redacted]. We received a...

cancellation request via email under the email address of [redacted], once we received the request, we deactivated the auto renewal feature on the account; the membership then expired on 08/05/2015 and no further charges were made to that account. Unfortunately, since a cancellation request for the account unger the email address of [redacted], the membership automatically renewed itself every year, as stated in our Terms of Service. Again, we apologize for any trouble this has caused and have successfully canceled and refunded the membership under the email address [redacted]. The membership is canceled and no further charges will be made to the account. Confirmation Number: [redacted]Total Refund amount: $15.99If you have any further questions, please feel free to contact me. Thank you, [redacted]Sr. SupervisorCustomer Support Department

A review of Mr. [redacted]’ account shows on 5/30/2017 he spoke with one of our representative and his trial membership was successfully canceled. No charges were made to his account. If you would like further information, please feel free to contact me.  Thanks,Minnie...

  Minerva D[redacted]Senior SupervisorDigital Greetings Customer SupportAmerican Greetings CorporationOne American Road . Cleveland . Ohio . 44144Office: [redacted]Cell Phone: [redacted]

Hello,
 
A review of Mrs. [redacted]’s account shows, she joined our 7 day free trial membership on 5/02/2016. We see there was an attempt to cancel the trial membership online on 5/07/2016. We do apologize for the trouble or frustration Mrs. [redacted] encountered while attempting to contact us via...

phone. The membership has been canceled and a refund has been issued.
 
Total Refund Amount: $19.99
Confirmation Number: [redacted]
 
If you have any further questions, please feel free to contact me.
 
Thank you,
Minnie D[redacted]

The company responded via phone as follows: The company indicated the customer canceled his subscription in January. The company indicated that customer did not contact the company to cancel his subscription or to seek a refund. Based on usage logs, the company indicated that it would refund the...

customer for the last 12 months of the subscription, totaling $52.88.

After reviewing this account, our records show Mr. [redacted] joined our 7 day free trial on 06/21/2015. On 06/21/2015 Mr. [redacted] emailed in stating he would like to cancel his trial membership. At that time, Mr. [redacted] received our automated response which stated the following: Thank you for...

contacting AmericanGreetings.com Customer Support. We appreciate your inquiry and are working to ensure we provide you with a prompt resolution. In order to provide you with the best possible support, please visit our help section. Here you will find answers to the most commonly asked membership questions. Within the help section that best fits your inquiry, you will also have an opportunity to contact our AmericanGreetings.com Customer Support team with any additional questions you may have. You can view the help section by visiting the AmericanGreetings.com Help pages at: http://www.americangreetings.com/help/index.pd If you have requested a cancellation, refund or any change to your account, please note that this email is an automated response and no action has taken place. If the help sections do not resolve your inquiry, let us know by responding to this email. Thank you, AmericanGreetings.comSince Mr. [redacted] did not respond to the email, the membership was billed to his account. We apologize for any inconvenience this has caused Mr. [redacted]. We have canceled the membership and refunded the membership fee back to Mr. [redacted]' account. Confirmation Number: [redacted]Refund Amount: $7.98If you have any further questions, please feel free to contact me. Thank you, [redacted]Sr. SupervisorCustomer Support Department

After reviewing the account, our records show Mrs. [redacted] joined our 7 day free trial monthly eCard and Print At Home membership on 03/07/2015. The trial membership expired on 03/14/2015 and the monthly fee of $3.99 was billed. In the process of joining, in our Terms of Service, it is stated the...

monthly membership will renew itself every monthly. Once the membership fee is billed, the membership is then non-refundable. Since we didn’t hear from Mrs. [redacted] prior to the monthly renewal date; the membership renewed on 04/06/2015 as there are 31 days in the month of March. Mrs. [redacted] contacted us on 04/07/2015 requesting a cancellation and the auto renewal feature was deactivated. Mrs. [redacted] contacted us again on 04/09/2015 and a full refund was provided in the amount of $3.99 for the membership along with the $2.95 non-refundable service fee billed due to selecting Electronic Checking as the payment method. No further charges will be made to the account and we sincerely apologize for any trouble this may have caused.