AG Interactive

Revdex.com:
[redacted] <[redacted]@cox.net>Jan 23 (2 days ago)to me Re: ID # [redacted]- AG Interactive:I wasn't aware that I was supposed to respond. Sorry.Not three minutes after I filed the complaint, I finally received a response, and a refund, from American Greetings. I then tried to rescind my complaint, but found no way to do so. Although I disagree with their statement that they responded as often as they did, and although I attempted to make contact several more times than they claim, and although I would have preferred that they had resolved the issue rather than provide a refund, and mentioned so several times, they did resolve the issue by refunding my membership fee. Had I found a way to do so, I would have rescinded the complaint within minutes of having made it.

Hello Mr.[redacted], We apologize for any frustration this has caused you. A review of our records show the membership was set up under your intended recipient’s email address. It also appears when the email address was entered there was a mistyping; as reviewing our email communications with you,...

the email address provide to us did not assist us with locating the membership. Our records also show, we spoke with your intended recipient and explained we definitely would like to correct this but in order to do we needed to speak to the account holder. We also see in our records there has been no usage on the account, so we have canceled the membership and processed a refund in the amount of $19.99. This refund will appear on your next billing statement for your [redacted] account. Confirmation Number: [redacted]Total Refund Amount: $19.99 Again, we truly apologize for any frustration this caused you. If you have any questions, please feel free to contact me. Thank you,Minerva D[redacted]Sr. Supervisor

Hello [redacted], A review of Mr. [redacted]'s account shows, Mr. [redacted] contacted us on 2/2016 requesting a cancellation and refund for the membership fee. The membership was canceled and a refund was processed at that time. The account is closed and no further charges will be made to his...

account. If you require further information, please feel free to contact me. Thank you,Minerva D[redacted]Sr. Supervisor Customer Support DepartmentAmerican Greetings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  American Greetings (Blue Mountain Cards) has refunded my [redacted] charge for 19.00.  I am very pleased and satisfied.Thank you for your prompt response.
Regards,
[redacted]

(Following is an e-mail response to Revdex.com staff, [redacted]The former member stated he was unable to cancel his membership before his free trial ended because he couldn’t locate our email address. However, our email address is accessible from our Contact Us page. Additionally, the Contact Us page can be...

accessed from anywhere on the [redacted] website. Once the ‘email Customer Support’ option is selected from the Contact Us page, ‘Cancel my membership’ is listed as one of the contact reasons. As it appears the customer had difficulty reaching the Contact Us page, their $19.99 membership charge from 12/26/2016 has been refunded as a courtesy. The customer was notified of the refund via email.

Hello Mrs. [redacted],  We apologize for any trouble or frustration Mr. [redacted] has encountered. Our records show on 11/13/2016 Mr. [redacted] emailed in to our Customer Support department stating he has encountered an issue with re-setting his password and had not received our password reset email....

On 11/15/2016 an email response, with step by step information on how to reset the password, was sent to Mr. [redacted]. When then show Mr. [redacted] emailed in again on 11/28/2016 stating he has not received a response to his previous email and was still unable to reset his password; we responded to Mr. [redacted] email on 11/28/2016 providing the previous information as he had not received our previous instructions. Our records show three other email communications were received from Mr. [redacted] and responses were provided to each email communication. The last email we received from Mr. [redacted] was on 11/30/2016 stating he was unable to access and had not received our response and would now like to cancel his account. On 12/03/2016 our Customer Support Department responded back apologizing for his troubles along with confirmation the account had been closed and a refund of the membership fee was processed.  If you have any further questions, please feel free to contact me.  Thank you, Minerva D[redacted]Sr. SupervisorCustomer Support Department

Hello [redacted],
 
We apologize for any trouble or frustration you encountered while attempting to cancel your membership and using our automated phone system. Our phone system is organized to help members find solutions themselves in order to reduce the time they spend on hold. We appreciate...

your feedback and will review our phone system recognition.
 
A review of your account shows on 4/22/2016, we received an email stating you would like to cancel your membership. On 4/23/2016, your membership was canceled and a refund was provided. Your membership has been canceled and no further charges would be made to your account.
 
Again we truly apologize for any frustration this has caused you.
 
Thanks,
Minerva D[redacted]
Sr. Supervisor
Customer Support Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not accept this offer. I want the full refund of 59$. You have cheated me out of money by cheaply using an auto-renew feature with small print. It is unfair and I will continue to fight this. 
Regards,
[redacted]

A review of the account shows Mrs. [redacted]’ joined our 7 day free trial ecard and Print At Home monthly membership on 12/15/2016. Our records also show Mrs. [redacted]’ successfully canceled the trial membership on 12/19/2016 and no charges were made to Mrs. [redacted]’ account.

From: [redacted]@gmail.com>Date: Mon, Jan 9, 2017 at 3:02 PMSubject: Re: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #[redacted].To: Revdex.com <[email protected]>They have paid back the entire amount and I have...

emails saying they closed the account. Thank you for all your wonderful work. Please consider this complaint closed.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, in order to unfreeze the funds, I had to go through my bank's customer service (which was more responsive than Blue Mountain's by an order of magnitude). I would appreciate some assurance that in the future the gift card feature is functioning properly, and the vendor has an adequate customer service protocol in place to handle similar problems. In addition, it behooves Blue Mountain to make it clear during the purchase process that the gift cards are handled by a third party vendor. These very reasonable steps are not so much for myself as for other customers. I am aware through various business review sites that this is hardly an isolated occurrence. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This was not the first time (2015) this company has charged my account under the same e-mail address.  Below is part of their response when I complained in 2012.  I had the current e-mail address then, which they responded to and told me that my account would no longer be charged!I have requested a $400.00 reimbursement from the company because I have spent alot of time trying to get them to correct their mistake.  I am not guaranteed that they will not charge my account next year.Thanks for your understanding and patience.[redacted]
Your BlueMountain.com membership has been [email protected]   Add to contacts   8/31/11     To: [redacted]
Dear [redacted]:This email is to confirm that your membership will expire on 08/05/2012 15:09.Upon expiration, your membership benefits will be deactivated and there will be no further charges to your account.

This business response was received by Revdex.com via email.Hello [redacted] We apologize for any confusion or trouble this has caused [redacted] A review of [redacted] account shows she joined our 7 day free trial monthly Ecard and Print At Home membership on 4/19/2017. Our memberships are...

designed to automatically renew unless advised otherwise by our customer. Since there were not attempts to cancel the membership prior to the trial expiration date, the membership automatically renewed per our Terms of Service. However, we show [redacted] contacted us on 9/28/2017 and a refund was processed in the amount of $29.94 for the 6 months which she was billed. The membership has been canceled and no further charges have been made. If there is anything more I can assist with, please feel free to contact me.  Thank you,Minerva [redacted] Minerva [redacted]Digital Greetings Customer SupportAmerican Greetings Corporation[redacted]

From: [redacted] Date: Tue, Mar 29, 2016 at 11:42 AMSubject: RE: ID [redacted]To: [redacted] <[redacted]@cleveland.Revdex.com.org>
Hello [redacted],
Unfortunately, I am unable to locate an account in our system matching the information provided below by Mr. [redacted]. Please have Mr. [redacted] can...

provide us with the following information in order to further search our system.
1. Any additional email addresses that may have been used to register your account.
2. The confirmation number you received when you joined.
3. Your full name and mailing address including zip code.
If you have any further questions, please feel free to contact me.
Thanks,
Minnie
Minerva D[redacted]
Senior Supervisor
Digital Greetings Customer Support
American Greetings Corporation
One American Road . Cleveland . Ohio . 44144
Office: 216.889.5036
Cell Phone: 216.978.6933
md[redacted]@ag.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Their response is a non-response - saying they cannot find any billing.Since you nor they are unable to help, I will have to cancel my credit card in order to prevent them from continuing to charge me without my permission.
Frustratingly,
Keith C[redacted]

From: [redacted]Date: Tue, Dec 27, 2016 at 4:36 PMSubject: [redacted]@hotmail.com complaint against AGTo: "[redacted][email protected]" <[redacted][email protected]>[redacted],I was able to reach customer service after an hour on hold. They told me they were able to cancel the...

subscription and that no charge would appear on my credit card.I am satisfied with the end result, but I am still concerned that it was impossible to cancel the crfedit card after listing it with the company. Also very concerned that I was unable to cancel the account without waiting on hold for an hour.Thank you for your help.[redacted]

I apologize for my delayed response. Here is our response regarding Complaint ID: [redacted]Customer Information:[redacted]We apologize for any trouble this has caused Mr. [redacted]. After...

reviewing the account, we see Mr. [redacted] joined the trial membership on 06/21/2015 and the trial membership expired on 06/28/2015. We have canceled the membership and a refund in the amount of $19.99 has been issued to Mr. [redacted]’s PayPal account. Confirmation Number: 480032686Again, we sincerely apologize for any trouble this has caused. Thank you, [redacted]Sr. SupervisorDigital Greetings Customer SupportAmerican Greetings CorporationOne American Road . Cleveland . Ohio . 44144Office: 216.[redacted]Cell Phone: 216.[redacted]

Hello [redacted], My name is Minnie and I manage the Revdex.com complaints for American Greetings. I received the message below today, however I hadn’t received the orginal request, so I apologize for the late response. I see the complaint has been closed with no response and I am unable to respond to...

the complaint online. For this particular complaint, we have reached out to the[redacted].comhelp team and they will be sure to process a refund for the charge made on 12/16/2016 in the amount of $14.00 back to her account. She would see this refund in her account within the next 3-5 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Business responded to complaint.We apologize for any trouble or inconvenience this has caused Mr. [redacted]. Our records show Mr. [redacted] joined our 7day free trial membership on 03/11/2015; unfortunately we do not have a record of any cancellation requests from Mr. [redacted] on 03/16/2015. Since we did...

not receive a cancellation request prior to the trial expiration date, the membership fee was billed on 03/18/2015. Our records do show a refund was provided to Mr. [redacted] on 04/10/2015 in the amount of $19.99. The membership is canceled and no further charges will be made to Mr. [redacted]’s account.