Air Command

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have reviewed the response from Air Command and here is what took place on my end.  After filing my complaint with the Revdex.com, the owner of Air Command, [redacted], called me.  I had left several messages for contact as this was just prior to Memorial Day weekend and I had no AC for the over 100 degree heat.  I lweft those messages on Thursday May 22nd, Friday May 23rd, Tuesday May 27th, and Wednesday May 28th.  I only received a call back after my complaint to the Revdex.com was filed, for which [redacted] continued to berate me and telling me I was wrong and that he had the work order from my Home Warrenty comapny rejected due to "Sabotage".  I gave [redacted] the chance to reach back out to me on Thursday May 29th as he had hung up on me the day prior.  After receiving no call back from [redacted] all day, I called my Home Warrenty company ([redacted]) and asked the simple question, "Can you tell me what you see about my work order for my AC?"  The agent then responded stating "I show that it was completed, but we have not recieved a diagnosis."  At that time she reissued the work order to Air Command.
If what [redacted] calims is correct and they terminated this work order, why did they then reissue this?
Since that time I have had [redacted] and [redacted] come out and they have found a leak in my AC which was the reason for the call in the first place.  They have stated the leak is in the compressor unit and have received outside authorization from [redacted] for the reapir.  At this time I would like a full refund from Air Command to my fiance Ms. [redacted] as they did not complete the work they stated.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
The problem with the air handler, as your technician described as maintenance, was apparently never checked by Air Command last August when the unit was installed, or yesterday, but I found someone who figured it out, probably for about the same $$$.  The $350 was my guesstimate initially.  I just don't like to for someone to try to sell me something when they are not even sure of the problem.  You don't owe me anything, nor me you. 
Regards,
[redacted]

Air Command did everything it was supposed to.  Air Command is not at fault for damage done to Ms [redacted] unit from another vendor.

Air Command is not going to go further with "He said," "they said."  Mr. [redacted] has found a contractor that does serve Fountain Hills, he should be able to get quick resolution.  Air Command has the right to determine where they service, Fountain Hills is no longer in that area.   Air Command stopped servicing Fountain Hills due to economic issues, ie gas prices - the decision had nothing to do with Mr [redacted].

Mr [redacted] placed a negative review on us and said how he had to pay another vendor about the same cost of our quote for a coil clean - which was $140.  Why is he asking for $350?
Mr [redacted] was informed that our tech felt the blower motor might be going out, however the coil was dirty -...

which causes all parts to run harder when the system can't breathe properly.  We can not warranty out parts that "may be" failing.  The manufacturer tests all parts that come back.  So we needed to verify all obstacles were eliminated to verify the blower was bad.  He refused our quote, which is up to him.  He hired another vendor to come out.  That again was his choice.   In his negative review of us, he states that the blower WASN'T bad.  The problem has something to do with the Air Handler that was done by the previous homeowner.  So this complaint is not valid.  He has is right to not be happy with our diagnosis, however Air Command does not owe Mr [redacted] any money.

The last time out to Mr [redacted]'s property, the tech found the house cooling to the requested temperature at the thermostat of 71 degrees.  Homeowner opened the door and said "I wasnt supposed to have it that low.  It shows that its working."  It was 114 degrees outside with 40%...

humidity.  Both Air Command and tech support from ICP found no mechanical failures with the system & no noise ever witness at start up during several visits to property.Home owner is just looking for money and doesn't want to pay the bill for his new system.

I have encountered these sham artist on work done on a property I own in Phoenix with Air Command serving as a contractor for [redacted]. I live in Kansas so never got to deal with the criminals directly. Over the course of 4 visits across 3 months they convinced my tenant to refill freon twice ($500 a shot) and at this writing have yet to get the unit running properly. [redacted] sent a different contractor to check the work and it was determined that these crooks come to my home for a 5th time. Unfortunately because of AHS contract I am locked into this ineptitude or criminality through more of an Arizona summer. They have yet to answer their phone when I've called or return a call after I've left a message. To echo other comments, per my tenant they are terrible at making and meeting appointments.

Mr [redacted] placed a negative review on us and said how he had to pay another vendor about the same cost of our quote for a coil clean - which was $140.  Why is he asking for $350?
Mr [redacted] was informed that our tech felt the blower motor might be going out, however the coil was dirty -...

which causes all parts to run harder when the system can't breathe properly.  We can not warranty out parts that "may be" failing.  The manufacturer tests all parts that come back.  So we needed to verify all obstacles were eliminated to verify the blower was bad.  He refused our quote, which is up to him.  He hired another vendor to come out.  That again was his choice.   In his negative review of us, he states that the blower WASN'T bad.  The problem has something to do with the Air Handler that was done by the previous homeowner.  So this complaint is not valid.  He has is right to not be happy with our diagnosis, however Air Command does not owe Mr [redacted] any money.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
The problem with the air handler, as your technician described as maintenance, was apparently never checked by Air Command last August when the unit was installed, or yesterday, but I found someone who figured it out, probably for about the same $$$.  The $350 was my guesstimate initially.  I just don't like to for someone to try to sell me something when they are not even sure of the problem.  You don't owe me anything, nor me you. 

Regards,

Mr [redacted] has not called our office 5 times this month.  He has called once and then went straight to this venue for complaint.  Every time Mr [redacted] called our office (while we serviced) Fountain Hills, we scheduled accordingly. Did Mr [redacted] provide proof of maintenance (invoices) that...

state he has had his unit cleaned and drain lines cleared.  If drain lines are not cleared, water will then sit in the drain pan, causing the coil to rust, then develop a Freon leak. Mr [redacted] told the office that 3 other companies have been out and were unable to correct his issue.  Why is it Air Command's responsible of what other companies did/did not do to the unit. The warranty date on Mr. [redacted]'s unit begins the date of install, not the date the unit was manufactured.  We would hope that the Revdex.com would find that Mr [redacted] has not provided enough documentation that Air Command is at fault.  This claim should be closed without prejudice.

Was referred to this company through the SRP Certified Contractor Program. I made an appointment for the next day from 2-6pm and asked if they would give me a lead call, they said yes that they would give me a call 30 minutes before they arrive. The next day they called me at 12:50pm and the tech said he was 25 minutes out, I told him the appointment was from 2-6pm and you are an hour early, but if I left work now I could be there in 40 minutes. The tech said he would call the office to see what he should do. The office called me back and she said the tech said you couldn’t make the appointment, I told her no that he was an hour earlier than scheduled but if I left work now I could meet him at my house in 40 minutes. She said that would not work and I need to reschedule the appointment. Told her that was not acceptable, I had already scheduled time off work to be home at 2pm for the 4-hour window they give you and what’s to say they don’t pull the same thing to me on the next appointment.

I guess they think their time is more important than mine, not to reliable if you ask me. If this is the way they treat a customer for just an appointment, how can you trust the work they do. I also contacted SRP to let them know that I was not pleased with the a/c contractor they referred me to.

I obtained this vendor through the SRP/Electric League agreement in April 2014. The seervice person told me I needed freon ( $40), a new capacity ($80), inside and outside filter cleaned ($210), a p trap installed ($110) and a hardstart unit ($225) . I let them do the freon and capacity but refused the other services at that time. Air Command person then said he would do the p trap for free IF I let them do the other services. This made me very suspicious so I called Chas Roberts, the original installer. They came out at no charge to review their install, told me the capacitor should have been a warranty item, the filters were fine, the ptrap was there ( he should me where it was) and that new units had hardstarters but adding a hardstart unit to my 8 year old AC was not cost-effective considering the advanced age of the unit. I called SRP about this vendor and am pursuing a complaint with the Electric League. I am very disappointed that this vendor took take advantage of my ignorance and cost me money on a warranty item I thought was a maintanence item. Maybe he didn't know the fifference either?

Air Command received the work order from [redacted]) on Monday 7/7/14 at 2:01pm.  She was contacted and scheduled for Tuesday 7/8/14.  Tech arrived found out that we did make a mistake and had an R-22 TXV with her coil.  A new TXV would need to be ordered and then...

installed.  [redacted] needed to be contacted to let them know what happened and inform them of the next steps. I have been working on locating the TXV this morning, and then contacted Ms [redacted] to schedule the repair.  She is not comfortable with our company doing the repair.  Unfortunately, if she will not allow us back into her home, we will not be able to correct our mistake.

Air Command was called to Mr [redacted] property thru his warranty company AHS.  Mr [redacted] gave me (Chris K[redacted] one of the owner's) a very hard time on the phone during the initial contact from us to schedule.  Mrs [redacted] called me back, asking to please give them an appointment and...

apologized for her husbands behavior.  They were scheduled 6/21/16.  They paid their service fee (required by their warranty company) of $75.  We replaced a run capacitor, cleared the drain line and added 1.8lbs R-22.  Mr [redacted] called in a recall stating that they were still having problems.  He gave Ashley (dispatcher) a verbally hard time, she asked him to have his wife call to make the appt.  Which she did, the [redacted] were scheduled for service on 6/29/16.  Tech found that the unit had high pressure on the suction side, recommend that the condenser coil be cleaned, quoted the h/o $100 for cleaning.  Tech was given approval for cleaning, the tech re-tested the pressure which had dropped, unit was then cooling properly.  H/O then refused to pay the $100, that his is talking about in this complaint.  Mr [redacted] has been tagged as a do not service for us in our system as well as AHS.  We will not service him again for his rude behavior on the phone to the people that are trying to help him get scheduled to service his air conditioning system.

I spoke with Ms [redacted] on Wednesday and tried to get her to schedule with Air Command to correct our mistake.  She told me no.  Hence, my response to the Revdex.com on Wednesday.  I received a call from Mr [redacted] Thursday morning, on my way into the office at approximately 8:30am.  He informed me that they were willing to allow Air Command back into their home to correct the problem. I received another voicemail from Mr [redacted] at about 10am, asking why his wife hadn't heard from us.  I had spent the first hour of my day, confirming that the part was still available - since she refused service and I had cancelled the order; moved other scheduled calls to allow Air Command to install the part early Friday morning.  I left a message for Ms [redacted] to confirm at ime, a few minutes later I received a call from [redacted] to confirm a time for install. Ms [redacted] agreed to the appointment time thru the [redacted] representative.

Part was installed early Friday morning.  There was no cost to the [redacted]'s, as we were correcting our mistake.  Ms [redacted] is still requesting a refund.  Ms [redacted] paid $400 in April 2013. That cost was broken down as follows: $150 disposal fee of old coil, $50 for evacuation (both items not covered under her contract with [redacted]) and $200 for refrigerant.  10lbs of refrigerant was used, so the cost was $20/lb of refrigerant.  The cost of R-22 is $75/lb and 410-A is $45/lb.  Ms [redacted] paid for less than half of the cost per pound of 410-A.  Job/repair has been completed and unit is working.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I was uncomfortable with Air Command doing the repairs because when the 2 technicians came to my house on Tuesday 7/8/2014, they were very unprofessional. They did tell me that they made a mistake and would replace the incorrect R22 TXV that they installed. When I started to question them about them putting the wrong refrigerant in my system (R22) they got very defensive. They said we don't even know what refrigerant is in your unit. I then told them my receipt states it was low on R22 and that was what I paid for. I then asked them for a refund because I should have been charged for R410A refrigerant. (which costs less.) Iwas then told that I would not get a refund. I then told them that they had scammed me. The one technician then yelled out to me that I was sick and then they both stormed out of my house. So that was why I was uncomfortable with them coming back. I then called [redacted]) to let them know what had happened and asked if I could have another company do the repairs. They told me that they would have to send the information to client relations to research and it could take up to 48 hours for a response. I kept calling back [redacted] and was not getting anywhere with them. I finally surrended & just decided to have Air Command do the repairs because I had no choice. I had been without AC since July 3, 2014. No one seemed to care that my AC was only cooling to 89 degrees while I had a baby, 3 other children & 4 dogs in my house. On Thursday 7/10/2014 myself & my husband kept calling Air Command & leaving messages to get them to come back. They would not return our calls. I finally had to call [redacted] to get a hold of them. [redacted] also lied to [redacted] saying she called me & left a message. The phone was by my side all morning. No message.....no Air Command number on the caller ID. Anyway they told [redacted] they would have someone out the morning of July 11, 2014. The installed did show up to correct the problem. He was very professional & helpful in explaining what he was going to do to correct the problem. It is currently working & cooling at the moment. I still am unhappy about not getting my money refunded. When I spoke with [redacted] I was told that [redacted] from Air Command called them to say that they did make a mistake and they would correct the problem at no cost to the homeowner. He also told [redacted] that I would be refunded the difference between the cost of the R22 refrigerant & R410A refrigerant. The R410A is a lot less than incorrect R22 that I was charged for. When I spoke with [redacted] she said I will NOT be getting a refund. I really think I do deserve a refund after all the aggravation this company has put me through. Not to mention what my electric bill is going to be after having my AC run for a week straight 24/7.

Regards,

Company gave very LARGE window of time as to when they would be able to come complete the service. Appointment was unavailable for 5 days, once tech supposedly came out and left card in the door and indicated I was not home. I specifically waited ALL day for them to come out and they did not knock, ring the door bell, or call. Their operator at 222-3131 indicated the tech knocked and called. I never received a missed call or heard a knock nor the door bell. I am filing with the Revdex.com too based on their poor service. Because of their actions I know still have a continued leaking water problem which is causing further damage to my home.

I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have reviewed the response from Air Command and here is what took place on my end.  After filing my complaint with the Revdex.com, the owner of Air Command, [redacted], called me.  I had left several messages for contact as this was just prior to Memorial Day weekend and I had no AC for the over 100 degree heat.  I lweft those messages on Thursday May 22nd, Friday May 23rd, Tuesday May 27th, and Wednesday May 28th.  I only received a call back after my complaint to the Revdex.com was filed, for which [redacted] continued to berate me and telling me I was wrong and that he had the work order from my Home Warrenty comapny rejected due to "Sabotage".  I gave [redacted] the chance to reach back out to me on Thursday May 29th as he had hung up on me the day prior.  After receiving no call back from [redacted] all day, I called my Home Warrenty company ([redacted]) and asked the simple question, "Can you tell me what you see about my work order for my AC?"  The agent then responded stating "I show that it was completed, but we have not recieved a diagnosis."  At that time she reissued the work order to Air Command.

If what [redacted] calims is correct and they terminated this work order, why did they then reissue this?

Since that time I have had [redacted] and [redacted] come out and they have found a leak in my AC which was the reason for the call in the first place.  They have stated the leak is in the compressor unit and have received outside authorization from [redacted] for the reapir.  At this time I would like a full refund from Air Command to my fiance Ms. [redacted] as they did not complete the work they stated.

Regards,

Air Command (AC) installed a new air conditioner for me 8/10/15. Diagnosed the blower motor going out, according to their technician on 7/27/16. It is still under warranty. Their interest however was to charge me $140 for maintenance, which should not be required on a unit that is less than 1 year old. They told me to find someone else to do it when I told them to just replace the blower (warranted item). So I called someone else who found the real problem not to be the blower motor but something the previous homeowner had done in the air handler, unbeknownst to me. So obviously AC did not check the air handler last August, nor today. I felt their interest was to charge me for something unnecessary, rather than deal with the warranty issue. They got nothing, even though I had to pay someone else about the same to actually cure the problem.

Waited three days in 110 plus degree heat for them to show. Was scheduled for between 1&5pm and had not heard anyone at door and had my phone with me and had no missed calls.

93 degrees on ground floor so I was in basement with fans on. Called owner Miranda who told me that I was not there and would have to call office and make another appointment and that she could not send service tech for another 2-3 days.

We have American Home Shield and they are contracted through this service and we had no alternative but to use this service.

Was treated no better than a dog left out in 110 degree heat.

They state in their ad that they are Military background. I would not treat a brother in arms this way.

Unbelievable that these individuals are still in business