Air Command

Air Command did everything it was supposed to.  Air Command is not at fault for damage done to Ms [redacted] unit from another vendor.

I'd like to say thanks to air command. And especially my service tech John. I couldn't have had a better experience. My home warrenty sent these guys out and John was awesome. Showed up on time and went above anything I expected. Thanks again.

Adam g.

Phx. Az

Air Command is not going to go further with "He said," "they said."  Mr. [redacted] has found a contractor that does serve Fountain Hills, he should be able to get quick resolution.  Air Command has the right to determine where they service, Fountain Hills is no longer in that area.   Air Command stopped servicing Fountain Hills due to economic issues, ie gas prices - the decision had nothing to do with Mr [redacted].

I have encountered these sham artist on work done on a property I own in Phoenix with Air Command serving as a contractor for [redacted]. I live in Kansas so never got to deal with the criminals directly. Over the course of 4 visits across 3 months they convinced my tenant to refill freon twice ($500 a shot) and at this writing have yet to get the unit running properly. [redacted] sent a different contractor to check the work and it was determined that these crooks come to my home for a 5th time. Unfortunately because of AHS contract I am locked into this ineptitude or criminality through more of an Arizona summer. They have yet to answer their phone when I've called or return a call after I've left a message. To echo other comments, per my tenant they are terrible at making and meeting appointments.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have called Air Command in the Past, from 8/4/2010 the original install date, then again shortly after to have leaks fixed in line set, then again in 6/2011 to have new line set installed since it had leaks in it, and was told it had to be replaced, why they were not found in first install? Do not know. Yes they were quick to come out and sell us something more that should have been covered in cost of original install. They had to return again shortly after that to fix another leak in line set, mind you this was the New one installed, was not sealed good at the air handler, they also had to be called out to cover the poor install of line set on Outside of house, not once but twice. Since they were the ORIGINAL installers of the unit, they should have come out to handle problems with unit, even if they no longer serviced Fountain Hills area, No, their response to me was,"We no longer service Fountain Hills", I had to pay another air conditioning company to come out and fix leaks in 2012, 2013 and now, 2014. This was done through my home warranty company, documents can be provided. The first company in 2014, said it was not properly installed, I am not an Air Conditioning Specialist but have been in new home construction, and remodeling in past, so I can only speak for people I have used in the past on this. As for cleaning of unit, each time someone came out, they checked and serviced as needed, I replace my A/C filter depending on time of year, at least ONCE per month sometimes Twice. As for the drain issue he is speaking of, There IS NOT one, drain line and pan are completely clear and only residue in pan is Freon Oil from COIL leak, the coil was Defective from manufacturer, that has been hard to get resolved since Home Warranty Company was told by one of there Vendors "Poor Install", I have spent last 32 days with no air and in 100 to 110 degree heat fighting to get resolved.

Regards,

Ms [redacted] work order was denied thru her warranty company.  She was offered a quote for Air Command to come out and try to repair her problem.  She refused our price quote.  Air Command has done nothing wrong in this situation.