Airbnb, Inc.

Complaint: [redacted]I am rejecting this response because:
 
A representative of Airbnb contacted me simply denying any responsibility for the out-of-pocket expenses that I had to incur due to their unjustified cancelation of my reservation (i.e. the difference in the exchange rate). Airbnb's position is that they cannot be held responsible for the exchange rate's difference that my bank used for the buying and selling of the US dollars when converting the fee. It is common knowledge that banks use different rates for the buying and the selling of currency. If Airbnb's unjustified cancelation is causing me to loose money because of the exchange rate, they should compensate me for my loss. Specially because they actually penalize the renter with a fee for canceling without a reason. In other words, Airbnb has benefited from unjustified enrichment while penalizing their own customer. Had it not been for the cancelation, I would have not lost my money. If Airbnb's policy was not to be responsible for any extra fees that their unjustified cancelation causes, they should have a disclaimer in their website warning the customer of the fact that they might loose money when booking a property that is arbitrarily canceled by them.  Sincerely,[redacted]

Revdex.com Inc.
[redacted]
Re: Case # [redacted] 
We have reviewed the facts related to the case number .
In accordance with our privacy policy, an Airbnb representative is following up with the guest who booked the reservation...

directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com Inc.[redacted]Re: Case # [redacted]Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of June 14, 2018.  We...

regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors. [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
I still have no idea why my name and account is deactivated. I need to speak with a live person because at this poi this is ridiculous.

Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
We are continuing to work directly with this user. 
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

January 9, 2018
Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
Regrettably, we are unable to locate a profile or reservation with the information provided within the complaint. In order to proceed with our review, please provide the...

email address, telephone number, account name and/or reservation code associated with this issue.
Sincerely,
[redacted]
Airbnb

December 21, 2017
 
Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
We have reviewed the facts related to the case number and considered the proposed resolution.
 
In accordance with our privacy policy, an...

Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

Complaint: [redacted]I am rejecting this response because:
Regarding your request that I let you know within 5 calendar days my position on the matter of Airbnb’s response to my complaint filed against them, I would like to keep the complaint open until I have hear from Airbnb and come to a successful resolution.
To date, I have not been contacted by any Airbnb representative, as they indicated in their response to you. I have emailed Airbnb again (see attached), but still have not received a response. 
Please advise me regarding the next steps I need to take in order to keep my complaint filed with you open.
Thank you for your assistance.
Sincerely,[redacted]

Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted] 
We have reviewed the facts related to the case number and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up...

with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

November 20, 2017
Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
Airbnb sent the following to the guest:  
“Hi [redacted],
[redacted] here at Airbnb, I hope my message finds you well. I am following up with you regarding your Revdex.com case.
Thank you for your detailed feedback and we're sorry to hear about your experience.
After reviewing the details of your case with my team, which included information gained from the message thread, and the details you included in your Resolution Center report, we were moving forward with issuing you a full refund.
Your refund of $171.91 has now been issued to your Visa (ending [redacted]). While this refund has already been sent by Airbnb, you should see this reflected in your account within 5-7 business days, due to processing time between banks.
User experiences are paramount to Airbnb and I am truly sorry to see that was not the case during your reservation but then also with your communication with Airbnb.
We thank you for your patience and hope you continue to be an active member of our community.
Best,
[redacted]”
We have issued our final decision for this case and we will disengage from further discussion on this topic.
Best,

December 4, 2017
 
Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
We have reviewed the facts related to the case number and considered the proposed resolution.
 
In accordance with our privacy policy, I...

reached out directly to the complainant today to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb

Revdex.com Inc.
[redacted]
Re: Case # [redacted]
We have reviewed the facts related to the case number and considered the proposed resolution.
In accordance with our privacy policy, I reached out directly to the complainant today...

to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb

December 1, 2017
Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
On November 16, 2017...

Airbnb sent the following to the guest:  
“Hi [redacted],
As a case manager, I’ve consulted with my team about your experience and requests. Upon review, we will uphold our decision as previously outlined, and we now respectfully consider this case closed.
Your experience and request for full refund have now been taken into careful consideration. Given the information provided by all parties involved, our original decision will be respectfully upheld and this case is now considered closed.
Best,
[redacted]”
We have issued our final decision for this case and we will disengage from further discussion on this topic.
Best,
[redacted]

Complaint: [redacted]I am rejecting this response because:
I have not heard from anyone at this company   I am out of the country so my phone
number doesn’t work   Please contact me through the email platform on the site   
Sincerely,[redacted]

Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted] 
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
On April 6, 2018 Airbnb sent the following to the guest:
“Hello,
My name is [redacted] and I am reaching out to you from the leadership team at Airbnb. I am contacting you with regards to the Revdex.com claim[redacted]
After reviewing the case involving reservation ([redacted]) with [redacted], I have found the previous case managers did not act within our guidelines on finding resolution.
The review you left for [redacted] should have remained public, and the payout adjustment could not be fully justified.
I have gone ahead and released a new payout for the requested amount ($182 USD) and will be re-publishing your review for [redacted] on Monday.
I want to apologize for how long it has taken to receive resolution on this case. I hope this email finds you well and I wish you nothing but the best.
Kindly,
[redacted]”
We have issued our final decision for this case and we will disengage from further discussion on this topic.
Best,
[redacted]
Airbnb

January 16, 2018
 
Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
We have reviewed the facts related to the case number and considered the proposed resolution.
 
In accordance with our privacy policy, an...

Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

Complaint: [redacted]I am rejecting this response because: I disagree with AirBnB's response.  I contacted AirBnB several weeks ago, and since then they have not responded to any of my emails for telephone calls.  They are not working with me.  I am requesting that Revdex.com continue to help us pursue this issue I have with AirBnB.Sincerely,[redacted]

[redacted],  [redacted]Re: Case #  [redacted]We have reviewed the facts related to the case number and considered the proposed resolution.In accordance with our privacy policy, an [redacted] representative is following up with the complainant directly to address their concerns. We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.[redacted]

Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of May 13, 2018....

 We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors.
[redacted]
Airbnb