Airbnb, Inc.

October 23,
?
Revdex.com Inc
[redacted], CA ? [redacted]
Re: Case #? [redacted]
We have reviewed the facts related to the case number and considered the proposed resolution
?
In accordance with our privacy policy, I
reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
[redacted]
Airbnb

Revdex.com Inc.
[redacted]
Re: Case #  [redacted] 
We have reviewed the facts related to the case number and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up...

with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

Complaint: [redacted]I am rejecting this response because:This is really bad . I will make sure this does not happen againSincerely,[redacted]

Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of March 29,...

2018.  We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors.
[redacted]
Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of March 11th.  We regret any inconvenience that this process may have caused and we wish the complainant the best...

in her future endeavors.
Sincerely,
 
 
[redacted]
 
Airbnb

We are continuing to work directly with this user. 
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

December 8,
?
Revdex.com Inc
[redacted], CA ? [redacted]
Re: Case #? [redacted]
We have reviewed the facts related to the case number and are actively? working with this user on a proposed resolution
?
In accordance
with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
[redacted]
Airbnb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

January 8, 2018
 
Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
We have reviewed the facts related to the case number and considered the proposed resolution.
 
In accordance with our privacy policy, I reached...

out directly to the complainant today to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:NO resolution or additional contact has been made as stated in above response. Sincerely,[redacted]

Revdex.com Inc.
[redacted]
Re: Case # [redacted]  
We have reviewed the facts related to the case number and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up...

with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
We have reviewed the facts related to the case number and considered the proposed resolution.
In accordance with our privacy policy, I reached out directly to the complainant today...

to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb

Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
On May 14, 2018 Airbnb sent the following...

to the guest:
“Hello [redacted],
We wanted to reach out to you regarding your Airbnb account. Upon review, we have determined that it is in the best interest of Airbnb, and for the users on our site, to deactivate your account permanently. We realize that this may come as a disappointment and that you may have questions regarding this determination.
We hope you understand that this decision is exercised at our sole discretion and that we are not obligated to provide an explanation as to the action taken against your account, nor are we liable to a user in any way with respect to deactivating or canceling his or her account.
As a result of this determination, we have taken steps to permanently deactivate your account. Please note that any upcoming reservations will be canceled for a full refund and all other parties will be notified. Additionally, we must inform you that further account support will no longer be available.
We apologize for any inconvenience this may have caused.
Best regards,
[redacted]”
 
We have issued our final decision for this case and we will disengage from further discussion on this topic.
Best,
[redacted]
Airbnb

December 8, 2017
 
Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
We have reviewed the facts related to the case number and considered the proposed resolution.
 
In accordance with our privacy policy, an...

Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com Inc.
[redacted]
Re: Case # [redacted]
We appreciate the time you’ve taken to share your concerns with our team and appreciate your feedback. I will pass this along to the correct team. 
 
 
Best,

Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
We have reviewed the facts related to the case number and are actively working with the user towards a proposed resolution.
In accordance with our privacy policy, an...

Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

December 13, 2017
Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
Regrettably, we are unable to locate a profile or reservation with the information provided within the complaint. In order to proceed with our review, please provide the...

email address, telephone number, account name and/or reservation code associated with this issue.
Sincerely,
[redacted]
Airbnb

November 6,
Revdex.com Inc
[redacted], CA ? [redacted]
Re: Case #? [redacted]
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as
of November 3, ? We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors
[redacted]
Airbnb