Airbnb, Inc.

[redacted]Dispute Resolution SpecialistRevdex.com Inc.[redacted]Re: Case #[redacted]Dear [redacted]Cordial greetings.We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.In accordance with our privacy...

policy, I reached out directly to the complainant to address her concerns.We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.Sincerely,AgentAirbnb

Complaint: [redacted]I am rejecting this response because:
Due to Ethical Misconduct and have sought other legal remedy via an alternate course of professional responsibility against the business, the violations engaged can be interpreted as various jurisdiction(s) due to what is interpreted as corruption and mismanagement. False Advertising, etc. Sincerely,[redacted]

Greetings,
 
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
 
However, we have issued our final decision for this case and we will disengage from further discussion on this topic.
 
 
Best, 
 
[redacted]
 
 
Airbnb

Initial Business Response /* (1000, 7, 2015/08/10) */
After reviewing the complaint and considered the proposed resolution, a refund equivalent to the service fees has been processed. It should be available on the complainant's account in the next couple of days.
Regrettably, no further refund...

is possible at this time.
We apologize for any inconvenience this may case and with the complainant the best in all their endeavours.

Initial Business Response /* (1000, 10, 2015/11/09) */
November 6th, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts...

related to the case number XXXXXXXX and considered the proposed resolution.
In accordance with our privacy policy, I followed up directly with the complainant to address her concerns today, November 6th.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted].
Airbnb

We are sorry to hear that the complainant is disappointed in our response.
We reached out to the complainant on March 14th & March 22nd, 2016 to address the complainant's concerns. We have issued the final decision at this time.
We are sorry for the inconvenience that this process may have caused and we wish the complainant the best in her endeavors.
Sincerely,
[redacted]
Airbnb

Initial Business Response /* (1000, 7, 2015/08/10) */
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number XXXXXXXX ...

and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns and an open ticket awaits a final decision.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted] C.
Airbnb
Initial Consumer Rebuttal /* (3000, 9, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not been contacted by AirBnB, and the last I heard from their representative, [redacted], my claim was closed and a final decision had been reached not to make any refund except the service fee. I think AirBnB is evading my requests.
How long do I have until this case with Revdex.com is closed? If AirBnB contacts me, I will certainly let you know.
Final Business Response /* (4000, 11, 2015/08/13) */
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns and an open ticket awaits a final decision.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted],
Airbnb
Final Consumer Response /* (4200, 14, 2015/08/14) */
I received this response from [redacted] at Airbnb, denying any refund:
"I wanted to let you know that I reviewed your reservation and I see the host provided a refund of $801 USD for the 2 days the elevator was not working. As the host did an effort to resolve the situation and you stayed at the listing for the entire time of the reservation we won't be able to process a refund beyond the amount provided by the host."
As Airbnb knows, the length of the stay was 4 nights, and the cost was $2291. 2291 divided by 2 = $1145.50. The $801 is not sufficient nor fair, and the first Airbnb rep I spoke with acknowledged that. Further, the attitude of airbnb which is that apparently I should have left and found other last-minute accommodations in a foreign country is astoundingly poor for a travelhost website. BUYER BEWARE OF AIRBNB YOU ARE ON YOUR OWN IF YOUR HOST DOESN'T DELIVER!

Initial Business Response /* (1000, 7, 2015/05/21) */
We are happy to report that this issue was resolved and a coupon was granted to the complainant on May 6th, 2015.
We thank her for her patience and hope she continues to be an active member of our community.
Very kindly,
[redacted] C.

Information has been kept with my AIRBNB listing account the dates when the error began February 21, 2016. My calendar was not advertising the amount myself or a manager would indicate, which was $75/night. It would automatically change to a much lower rate, $36-$51 per night. I had to cancel & refuse #4 guest because of the error. I excepted #1 guest Fernando Pena Vidalon simply because he was far from home and in need of staying several days. His reservation is the attached document; where you will see just how little his cost for a complete unit was. I also kept a record of the managers I spoke with during this time, seeking there help in order to correct the problem before the peak period came. I was on the phone everyday! AIRBNB has a record of every conversation, it's been documented!!!!
 
Thank you
[redacted]

Initial Business Response /* (1000, 5, 2015/12/09) */
December 9th, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
In accordance with our privacy...

policy, we are unable to speak with the complainant regarding this matter as he is not associated with the appropriate profile.
That being said, we will reach out accordingly to the account holder to address the concerns raised in this complaint.
To note, this is a duplicate complaint (see Revdex.com Complaint Case No. XXXXXXXX).
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.
Sincerely,
[redacted].
Airbnb
Initial Consumer Rebuttal /* (3000, 7, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
December 15th, 2015
Dear Ms. [redacted],
We ([redacted], the account holder and my fiance) and I are still waiting for a response addressing our concerns from airbnb.
We regret look forward to a speedy response and we wish them the best in all their endeavors.
Sincerely,
[redacted] W.
Final Business Response /* (4000, 9, 2015/12/17) */
This is not the accountholder and we are unable to provide further information.
Sincerely,
[redacted].
Airbnb

August 1, 2017
 
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case #  [redacted]  
We have reviewed the facts related to the case number <[redacted]> and considered the proposed resolution.
 
In accordance with our...

privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

August 25, 2017
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case # [redacted]  
We have reviewed the facts related to the case number <[redacted]> and considered the proposed resolution.
 
In accordance with our privacy...

policy, I reached out directly to the complainant today to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of May 13, 2017.  
 
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
 
However, we have issued our final decision for this case and we will disengage from further discussion on this topic.
We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors.
 
Sincerely,
 
[redacted]
 
 
Airbnb

Initial Business Response /* (1000, 7, 2015/07/29) */
Our customer experience team reached out to the complainant on July 8th with a final resolution. The case is now closed.

Initial Business Response /* (1000, 5, 2015/05/08) */
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have received the complaint XXXXXXXX and are currently...

reviewing the claim and considering the proposed resolution.
We require more time to properly assess the claim and will follow up with a response as soon as possible.
Thank you for your continued patience.
Kindly,
[redacted] C.
Initial Consumer Rebuttal /* (3000, 15, 2015/08/03) */
$200 for the 4 cancelled reservations,
$1550 for [redacted]'s reservation,
unblock dates for 3 cancelled reservations (1 in August and 2 in September).
Final Business Response /* (4000, 17, 2015/08/05) */
We have review this case and a customer experience agent was in touch with the complainant explaining the cancellation polices and fees.
At this time no compensation can be offered to the complainant and as per cancellation polices the calendar cannot be updated.
We apologize for any inconvenience this may cause.
Final Consumer Response /* (4200, 19, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's their fault, and they are charging me!

Complaint: [redacted]I am rejecting this response because:  As before.  Unacceptable and want to ensure it is recorded as such.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Hi, 
 
No I do not consider this issue to be resolved. We stayed under horrible conditions and the only thing they did about it was issue a voucher that was for only $100. I spent about 3 hours and countless emails trying to get this issue resolved. 
 
For people who are on vacation to go to a cold weather and have no hot water is not right.
 
I am not satisfied with their response.
 
Best,
[redacted]

Hi [redacted], Thank you for reaching to bring this to our attention. I want to let you know that I’ve made note of everything and steps are being taken to resolve things as quickly as possible. This is something that may take a month or more to be fully resolved. In the meantime, this case will still...

be open and you can always reach me by replying directly to this email. Rest assured I will follow up with you as soon as I have an update. Thank you for your ongoing patience. Best wishes, [redacted] Airbnb

September 4,2017
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case #[redacted]
 
Regrettably, we are unable to locate a profile or reservation with the information provided within the complaint. In order to proceed with our review, please provide the...

email address, telephone number, account name and/or reservation code associated with this issue.
Sincerely,
[redacted]
Airbnb

Initial Business Response /* (1000, 7, 2015/08/07) */
The Trust and Safety team evaluated the related case and explained the process to the complainant.
The evidence provided was reviewed and a determination was made in accordance with our policies. At this time, there is no refund that can be...

granted related to this issue.
Kindly,
[redacted]
Initial Consumer Rebuttal /* (2000, 9, 2015/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received an email from AirBnB on August 13th stating that I was not responsible for the damage to the television and that AirBnB would be refunding me the $275 that was charged to my credit card. I received the refund a couple of days later. As a result, I am satisfied with the resolution.