Airbnb, Inc.

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of July 21, 2017.  
 
We regret any inconvenience that this process may have caused and we wish the...

complainant the best in her future endeavors.
 
Sincerely,
 
[redacted]
 
 
Airbnb

February 1, 2017
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  [redacted]
Re: Case # [redacted] 
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
 
In accordance with our privacy policy, I...

reached out directly to the complainant today to address her concerns.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted]
Airbnb

Initial Business Response /* (1000, 16, 2015/08/10) */
A final decision was made on this case. No further refund is possible at this time.
We apologize for any inconvenience this [redacted] case and with the complainant the best in all their endeavours.
Initial Consumer Rebuttal /* (3000, 18,...

2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am very dissapointed with this response, but I don´t find a middle ground to work with. I still do not understand how Airbnb can accept that we, the customers, receive an instruction from the owner of the house in order to lie to the community. Is this acceptable in the United States? I do not think so. What would happen if I show those instructions to the rest of the owners of thar building?Should I go in that direction?
Thanks
Final Business Response /* (4000, 22, 2015/09/10) */
A final decision was made on this case. No further refund is possible at this time.
We apologize for any inconvenience this [redacted] case and with the complainant the best in all their endeavors.

August 2, 2017
 
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case #  [redacted]
We have reviewed the facts related to the case number <[redacted]> and considered the proposed resolution.
 
In accordance with our privacy...

policy, an Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

Initial Business Response /* (1000, 5, 2015/09/04) */
September 4th, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the...

case number XXXXXXXX and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative has already followed up with the complainant directly to address his concerns as noted on the most recent case update on September 1st.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted]
Airbnb

Complaint: [redacted]I am rejecting this response because:  It's the same response as last time.  What is "Sorry the complaintant is not happy with the response."  That's not a response.  This business is horrible and should be graded as such.Sincerely,[redacted]

June 27th, 2016
[redacted]
[redacted]
Re: Case #[redacted]
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
In accordance with our privacy policy,...

I followed up directly with the complainant to address his concerns.
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.
Sincerely,
[redacted]Airbnb

Initial Business Response /* (1000, 5, 2015/08/11) */
August 11th, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have received the complaint XXXXXXXX...

and are currently reviewing the claim and considering the proposed resolution.
We require more time to properly assess the claim and will follow up with a response as soon as possible.
Thank you for your continued patience.
Kindly,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, because they did not really respond. They simple said they "needed more time to respond."
Final Business Response /* (4000, 9, 2015/08/24) */
August 24th, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns.
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.
Sincerely,
[redacted].
Airbnb

We are sorry to hear that the complainant is disappointed in our response.
 
We regret any inconvenience that this process may have caused.
 
We wish the complainant the best in his future endeavors.
 
Sincerely,
 
[redacted]
 
 
Airbnb

Initial Business Response /* (1000, 7, 2015/06/29) */
A final decision for this case was communicated the complainant on June 10, 2015.
There are no possible further refunds associated to this case.
We regret any inconvenience that this process may have caused the complainant and we wish him...

the best in all his endeavors.
Sincerely,
[redacted]
Airbnb
Initial Consumer Rebuttal /* (3000, 9, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Due to the fact that a lister on Airbnb cancelled on us a week before our vacation and there were no more houses available in that area, we had to rent multiple hotels rooms which costed way over the price of the rented house. Airbnb has a policy that if a customer cancels, they lose half of their money. It should work the other way around as well or else there is no safety in booking an Airbnb place. They can cancel without any penalty.
Final Business Response /* (4000, 13, 2015/08/10) */
We thank there complainant for their feedback and input.
Regrettably, a final decision for this case was communicated the complainant on June 10, 2015.
There are no possible further refunds associated to this case.
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.
Sincerely,
[redacted]
Airbnb
Final Consumer Response /* (4200, 15, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
An apology is not going to give me back the money I lost.

Complaint: [redacted]I am rejecting this response because: I still have not received the refund.Sincerely,[redacted]

May 24, 2017
 
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case #  [redacted] 
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
 
In accordance with our privacy...

policy, I reached out directly to the complainant today to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb

Initial Business Response /* (1000, 5, 2016/01/21) */
January 21st, 2016
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms. [redacted]
Cordial greetings.
We have reviewed the facts...

related to the case number XXXXXXXX and considered the proposed resolution.
I reached out directly to the complainant on January 21st and issued a full refund.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted] B.
Airbnb
Initial Consumer Rebuttal /* (2000, 7, 2016/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I feel it was fair considering the inconvenience of renting a room under the circumstances. Thanks for resolving the issue so quickly.

Initial Business Response /* (1000, 5, 2015/11/19) */
November 19th, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts...

related to the case number XXXXXXXX and considered the proposed resolution.
This matter was resolved on November 4th, by Airbnb representative[redacted], directly with the complainant.
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.
Sincerely,
[redacted].
Airbnb
Initial Consumer Rebuttal /* (3000, 7, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I went through [redacted] getting the account reinstated. It took 5 hours of my time going back and forth fighting to get my account reinstated when nothing was done wrong to begin with. I deserve to be compensated for that perhaps in the amount of the booking that I had to fight for. It was $1296. I think this is fair.
Thank you
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable to me but not satisfied. They just match the difference for the hotel not fully reimbursement. Sincerely, [redacted]

Since the complainant's last rejection, this issue has been resolved. We regret an inconvenience that this issue may have caused the complainant and wish her the best in her future endeavors. Sincerely,[redacted]. Airbnb

Complaint: [redacted]I am rejecting this response because:
HONESTLY THERE WAS NO REPONSE FROM AIRBNB. AIRBNB DO NOT! WANT TO TAKE ANY ACKNOWLEDGEMENT OR RESPONSIBILITY FOR DAMAGES CAUSED BY THEIR BUSINESS. WE WILL PUBLISH ON THE INTERNET AND ARTICLES.
ONCE ANY HOST WILL HAVE A DAMAGED APARTMENT WILL THINK TWICE TO RENT IT.... [redacted]... [redacted]. DEFINITELY WILL THINK AGAIN BEFORE RENTING ON AIRBNB.
PEOPLE SHOULD BE AWARE THAT A AN INTERNATIONAL BUSINESS WHICH WORKS ONLINE, BUT HAVE ABSOLUTELY NO EMAIL CONTACT IS TOTALLY UNACCEPTABLE, JUST LIKE THE FACT THAT THEY DO NOT TAKE RESPONSIBILITY FOR DAMAGES CAUSED BY THEIR BUSINESS.
PLEASE POST THIS ON THE INTERNET. THE POLICE AND TERROR ORGANIZATION ARE ALSO NOTIFIED, INVOLVING AN ILLEGAL AIRBNB RENTAL IN HUNGARY.
Sincerely,[redacted]

The property manager whom Airbnb is representing and defending falsely advertised and claimed that the unit had two bathrooms. The 2nd bathroom was not a full bathroom as the shower head was too low and the ceiling over the shower was way too low to comfortably take a shower. 
I've already sent proof showing photos of the shower. Airbnb claims that the property manager could have remedied this situation.
This is virtually impossible without remodeling the bathroom!
Airbnb needs to take responsibility here. The property manager claims that Airbnb sent people to investigate this unit. 
Why didn't they disclose that this unit's shower is not practical and not up to code?
What were they trying to hide?
We traveled hours to arrive to this unit and had to deal with this unit and lies.
I demand a swift refund for the remainder of the balance we paid to reserve this unit. Again, we checked-in at 12:30am and checked out less than 12 hours later. We couldn't sleep that night until 3:30am! It was too late in the night to try to find another place so we had to wait until the next day.
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I was told that there would be a representative reaching out to me as of 7/30. It is now 8/4 and I have yet to hear from the representative. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:an apology for fraud is not acceptable. The damages presented are grossly overvalued and the documentation submitted has been forged/altered. I wish for an investigation or a full refund. AirBnB has violated its own terms of service by acting as an arbitrator. Please respond.Sincerely,[redacted]