Airbnb, Inc.

Complaint: [redacted]I am rejecting this response because: Air BnB refused to deal with my request.  That's fine.  They've made their position completely clear and confirms their poor business practices. I, in turn, will channel my efforts in another direction and advocate for greater regulation of Air BnB through my state and federal elected officials as well as the media.  I will go out of my way to curtail the unfair business practices of Air BnB in the future and certainly never use their services. 
On the other hand, I am extremely grateful for the time and effort that the Revdex.com has put into trying to resolve this issue.  I hope you are also able to note the unfair business practices of Air BnB.  Again, thank you for your time, efforts and support.
Regards,
[redacted]
Sincerely,[redacted]

Initial Business Response /* (1000, 7, 2015/08/10) */
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number XXXXXXXX ...

and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns. The agent has communicated that the issue has been resolved and has addressed the complainant's concerns.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted].
Airbnb

April 27, 2017
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case #  [redacted] 
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
 
In accordance with our privacy...

policy, an Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

Complaint: [redacted]I am rejecting this response because: This is the verbatim response I received last time, despite my much more detailed follow up.
It is absurd. I made it quite clear that the "fraudulent" websites to which we refer are still active and operational. If they are so concerned with protecting people etc etc, then why are they allowing these sites to continue running?? If they are as aware of them as they seem, then why are they not having these thieves prosecuted to protect their brand?
I showed ample documentation to validate my position and I in turn receive a "how to" and call the police email.
If I operated my company in this manner, I would be out of business due to terrible reputation in the marketplace.
They simply do not care...as evidenced by the duplicate form email I received. Btw, the first email from them arrived mere hours are I called their corp officer (for the 6th time) and made clear my intent to notify Revdex.com.
I wholeheartedly reject their cavalier approach to my situation.
Sincerely,[redacted] Gallelli

We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns.
We regret any inconvenience that this process may have...

caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted]
Airbnb

Regrettably, we are unable to locate a profile or reservation with the information provided within the complaint.
 
In order to proceed with our review, please provide the reservation code associated with this issue.
 
Sincerely,
 
[redacted]
 
 
Airbnb

Complaint: [redacted]I am rejecting this response because: Even though they state they contacted me, I have not received a call or email regarding the complaint posted on Revdex.com.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: My listing had to be blocked during a prime time period (Spring Break) where I lost quiet a bit of income. For the very reason of, the listing kept advertising & continued to remove the price I would input! The listing was advertised at an extremely low price & even with the help of there managers, setting the price at what I wanted, the listing wouldn't remain at my asking price! Some how, they claimed to not have an explanation for it! I would get a slue of calls, for quiet naturally everyone wants to rent a complete private exclusive apt $31-$51 a day! It doesn't matter to AIRBN because they will get paid no matter what! My qualm is, if they can't explain it, it could happen again! Even if I do create a new listing, which is what there solution to the problem was. I plan on going over to VRBO, Vacation Rental By Owners, I can't and will not continue to contribute to an agency which whom I question there integrity! To anyone reading this beware!
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
There was literally no response. I talked about credits that show up automatically on the homepage and they were talking about something completely different (coupons that have a specific code). They weren't even listening, I told them that, and they said...nothing. Just that they were going to "disengage" from the conversation. A conversation, by the way, that they never even really entered. Ignoring a customer's point altogether is not being part of a conversation. Awful. Sincerely,[redacted]

We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
 
The user filed both a Revdex.com and ODR cases and the issue was addressed by other team members via the ODR complaint.
 
However, we have issued our final decision for this case and we will disengage from further discussion on this topic.
 
 
Best, 
 
Airbnb

August 25, 2017
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case #[redacted]  
We have reviewed the facts related to the case number <[redacted]> and considered the proposed resolution.
 
In accordance with our privacy policy, I...

reached out directly to the complainant today to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted] 
Airbnb

Complaint: [redacted]I am rejecting this response because:
One does NOT advertise and"sell" a product they do not have. ...and then switch it with something else that is totally different and inferior.  It is called bait and switch.
Consumer fraud is illegal.Sincerely,[redacted]

We are sorry to hear that the complainant has not received our response. We sent our response addressing his concerns on June 27th, 2016 to the email address we have on file associated with his account.
We have issued our final decision in this matter and wish the complainant the best in his future endeavors. 
Sincerely,[redacted]Airbnb

Initial Business Response /* (1000, 7, 2015/07/18) */
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number XXXXXXXX...

and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted] C.
Airbnb

September 1, 2017
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case #[redacted]
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and...

resolved this matter as of August 22, 2017.  We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors.
Sincerely,
[redacted]
Airbnb

Co*plaint: [redacted]I a* rejecting this response because: I have not received any co**unication fro* AirBnB either by call/voice*ail or e*ail.  I assu*e if they wrote the response to Revdex.com, they would have already reached out to *e, but that is not the case.  I will accept the resolution if the case actually gets resolved.  
Sincerely,[redacted]

Initial Business Response /* (1000, 9, 2015/12/09) */
December 9th, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms. [redacted]
Cordial greetings.
We have reviewed the facts...

related to the case number XXXXXXXX and considered the proposed resolution.
In accordance with our privacy policy, I reached out directly to the complainant on December 9th to address her concerns.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted] B.
Airbnb

Complaint: [redacted]I am rejecting this response because:
I have not been contacted by the business, and I do not know what their resolution is.Sincerely,
 
 
[redacted]

Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case #  [redacted]
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
 
In accordance with our privacy policy, I reached out directly to the...

complainant today to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
 
Sincerely,
[redacted]
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]