Airbnb, Inc.

Initial Business Response /* (1000, 5, 2015/12/09) */
December 9th, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
In accordance with our privacy...

policy, we are unable to speak with the complainant regarding this matter as he is not associated with the appropriate profile.
That being said, we will reach out accordingly to the account holder to address the concerns raised in this complaint.
To note, this is a duplicate complaint (see Revdex.com Complaint Case No. XXXXXXXX).
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.
Sincerely,
[redacted].
Airbnb
Initial Consumer Rebuttal /* (3000, 7, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
December 15th, 2015
Dear Ms. [redacted],
We ([redacted], the account holder and my fiance) and I are still waiting for a response addressing our concerns from airbnb.
We regret look forward to a speedy response and we wish them the best in all their endeavors.
Sincerely,
[redacted] W.
Final Business Response /* (4000, 9, 2015/12/17) */
This is not the accountholder and we are unable to provide further information.
Sincerely,
[redacted].
Airbnb

Complaint: [redacted]I am rejecting this response because:
Due to Ethical Misconduct and have sought other legal remedy via an alternate course of professional responsibility against the business, the violations engaged can be interpreted as various jurisdiction(s) due to what is interpreted as corruption and mismanagement. False Advertising, etc. Sincerely,[redacted]

April 27, 2017
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case #  [redacted] 
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
 
In accordance with our privacy...

policy, an Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

Complaint: [redacted]I am rejecting this response because: Even though they state they contacted me, I have not received a call or email regarding the complaint posted on Revdex.com.Sincerely,[redacted]

Initial Business Response /* (1000, 7, 2015/08/10) */
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number XXXXXXXX ...

and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns. The agent has communicated that the issue has been resolved and has addressed the complainant's concerns.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted].
Airbnb

Greetings,
 
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
 
However, we have issued our final decision for this case and we will disengage from further discussion on this topic.
 
 
Best, 
 
[redacted]
 
 
Airbnb

Initial Business Response /* (1000, 7, 2015/08/07) */
The Trust and Safety team evaluated the related case and explained the process to the complainant.
The evidence provided was reviewed and a determination was made in accordance with our policies. At this time, there is no refund that can be...

granted related to this issue.
Kindly,
[redacted]
Initial Consumer Rebuttal /* (2000, 9, 2015/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received an email from AirBnB on August 13th stating that I was not responsible for the damage to the television and that AirBnB would be refunding me the $275 that was charged to my credit card. I received the refund a couple of days later. As a result, I am satisfied with the resolution.

We are sorry to hear that the complainant is disappointed in our response.
We reached out to the complainant on March 14th & March 22nd, 2016 to address the complainant's concerns. We have issued the final decision at this time.
We are sorry for the inconvenience that this process may have caused and we wish the complainant the best in her endeavors.
Sincerely,
[redacted]
Airbnb

April 20, 2017
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case #  [redacted]  
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
 
In accordance with our privacy...

policy, an Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

Thanks so much for your patience throughout this process.
 
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
 
However, we have issued our final decision for this case and we will disengage from further discussion on this topic.
 
 
Be well, 
 
 
[redacted]
 
Airbnb

Initial Business Response /* (1000, 7, 2015/11/24) */
November 24th, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts...

related to the case number XXXXXXXX and considered the proposed resolution.
In accordance with our privacy policy, I reached out directly to the complainant on November 24th, 2015 to address her concerns.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted].
Airbnb

Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case #  [redacted]
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
 
In accordance with our privacy policy, I reached out directly to the...

complainant today to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
 
Sincerely,
[redacted]
Airbnb

We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
 
The user filed both a Revdex.com and ODR cases and the issue was addressed by other team members via the ODR complaint.
 
However, we have issued our final decision for this case and we will disengage from further discussion on this topic.
 
 
Best, 
 
Airbnb

We are sorry to hear that the complainant is disappointed in our response. We regret any inconvenience that this process may have caused.
 
We wish the complainant the best in her future endeavors.
 
Sincerely,
 
[redacted]
 
 
Airbnb

Initial Business Response /* (1000, 5, 2015/05/21) */
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number XXXXXXXX ...

and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted] C.
Airbnb
Initial Consumer Rebuttal /* (2000, 7, 2015/05/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received a reimbursement of $67. While the explanation given by Airbnb as to why I cannot use the voucher provided to me is unclear, I accept the reimbursement.

Complaint: [redacted]I am rejecting this response because:
Airbnb has admitted the fault on their part, that is there was a technical problem in their mobile app that took payment out of my credit card without my permission. They still have not refunded the difference back to my credit card or an apology for their mistake.
I am looking to Airbnb to refund the difference and offer an apology as soon as possible.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
One does NOT advertise and"sell" a product they do not have. ...and then switch it with something else that is totally different and inferior.  It is called bait and switch.
Consumer fraud is illegal.Sincerely,[redacted]

September 1, 2017
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case #[redacted]
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and...

resolved this matter as of August 22, 2017.  We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors.
Sincerely,
[redacted]
Airbnb

Complaint: [redacted]I am rejecting this response because:
There was literally no response. I talked about credits that show up automatically on the homepage and they were talking about something completely different (coupons that have a specific code). They weren't even listening, I told them that, and they said...nothing. Just that they were going to "disengage" from the conversation. A conversation, by the way, that they never even really entered. Ignoring a customer's point altogether is not being part of a conversation. Awful. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]