Airbnb, Inc.

September 20, 2017 Revdex.com Inc.[redacted]
[redacted]  [redacted]Re: Case # [redacted]We have reviewed the facts related to the case number <[redacted]> and considered the proposed resolution. In accordance with our privacy policy, I reached out directly...

to the complainant today to address their concerns.We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.Sincerely,[redacted]Airbnb

We are sorry to hear that the complainant is disappointed in our response.
 
We regret any inconvenience that this process may have caused.
 
We wish the complainant the best in her future endeavors.
 
Sincerely,
 
[redacted]
 
 
Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of March 4, 2017.  
 
We regret any inconvenience that this process may have caused and we wish the...

complainant the best in her future endeavors.
 
Sincerely,
 
[redacted]
 
Airbnb

Complaint: [redacted]I am rejecting this response because the business, Airbnb, did not agree to do anything regarding my complaint.  They re-iterated the same unsatisfactory claims that led my to ask the Bureau for help in the first place.Sincerely,[redacted]

September 1, 2017
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case # [redacted] 
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
On July 27,...

2017 Airbnb sent the following to the guest:  
“Hi [redacted],
We hope this email finds you well.
As previously stated, we understand this is not the outcome you were hoping for. We want to reiterate that this decision was made after careful review of all documentation and communication from both parties, and is in alignment with our policies and procedures.
Please be advised that, per our Terms of Service, Airbnb reserves the right to make the final determination with regard to these disputes. We are unable to reconsider the decision made in this case — we've issued our final decision and will uphold it accordingly.
As further communication will not change the outcome of this case, we must respectfully disengage from further discussion.
All the best,
[redacted]”
We have issued our final decision for this case and we will disengage from further discussion on this topic.
Best,
[redacted]
Airbnb

April 13, 2017
 
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case #  [redacted]  
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
 
In accordance with our...

privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb

May 5, 2017
 
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case # [redacted]  
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
 
In accordance with our privacy...

policy, an Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

June 7, 2017
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
 
Re: Case #  [redacted] 
 
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
 
In accordance with our...

privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns.
 
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
 
 
[redacted]
Airbnb

Initial Business Response /* (1000, 5, 2015/09/28) */
September 28, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
[redacted] Suite [redacted]
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted]
Cordial greetings.
We have reviewed the facts...

related to the case number XXXXXXXX and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted]
Airbnb
Initial Consumer Rebuttal /* (3000, 11, 2015/11/04) */
Using AirBNB I have hosted a number of guests in my apartment who have damaged my property. AirBNB is useless in terms of addressing these issues.
AirBNB has a supposed $1,000,000 insurance policy on each rental. I have had damage to my apt and no insurance or follow up available from AirBNB. Just [redacted] responses and lack of responsibility.
I would like to be reimbursed for the following:
steam cleaning of furniture
paint repair
Tile repair in bathroom
handyman fees to repair drapes, shelves
Final Business Response /* (4000, 15, 2015/11/30) */
We reached out directly to the complainant on September 28th, 2015 addressing her concerns.
This matter is now closed and no further reimbursement can be granted.
Sincerely,
[redacted] B.
Airbnb
Final Consumer Response /* (4200, 17, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not reached out that is a lie. I have heard nothing from airbnb at all about this complaint.

Initial Business Response /* (1000, 10, 2015/05/06) */
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number XXXXXXXX...

and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted] C.
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and am relieved to have finally gotten a refund for a reservation that Airbnb cancelled and refused to refund until you got involved. I will reluctantly drop my complaint because I got my money but I am still perplexed why Airbnb would ignore my requests and refuse to pay me until an outside party intervened. The refund came 2 months after they cancelled the reservation and I never received an explanation why they wouldn't pay me, why they ignored my emails or why they left me without a play to stay one month before my trip. There was no apology for their terrible treatment. It is quite shocking. [redacted]

Dear Revdex.com, I filed a complaint on 5/22/2017 against Airbnb. The complaint ID# is [redacted]. Since filing my complaint with you, Airbnb has contacted me via email informing me that I will be refunded in full and it should show up on my acct. within several days. As long as this is the case, I will...

resend my complaint. In the case of the funds not showing in my account in the near future, I will reactivate my claim. However, at this time, it seems that the matter has been resolved by Airbnb. Thank you for the work you do to protect consumers! -- [redacted]

August 1, 2017
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case #  [redacted]  
We have reviewed the facts related to the case number <[redacted]> and considered the proposed resolution.
 
I have refunded an additional...

$150 to the complainant today to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb

Complaint: [redacted]I am rejecting this response because:
Please see my prior message.
Sincerely,**

Thanks so much for your patience throughout this process.
 
Thank you for the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
 
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns. 
 
Your continued patience is appreciated.
 
Best, 
 
[redacted]
Airbnb

We are sorry to hear that our response was disappointing to the complainant. We have issued our final decision in regards to this matter and wish her the best in her future endeavors.
Sincerely,
[redacted]
Airbnb

Complaint: [redacted]
I am rejecting this response because: They did nothing to help or try to get my money back. All they said was they tried but there was nothing they can do and it was all in one day; could of tried harder to give me at least half of it back.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: it doesn't address anything I requested.Sincerely,[redacted]

Thanks for reaching out.
I can confirm that your account has been deleted and is no longer on the Airbnb platform.
 
Be well, 
[redacted], Airbnb.

March 3, 2017
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case # [redacted]  
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
 
In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb