Airbnb, Inc.

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 24, 2017.  
 
We regret any inconvenience that this process may have caused and we wish the...

complainant the best in her future endeavors.
 
Sincerely,
 
[redacted]
 
 
Airbnb

May 3, 2017
 
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case #  [redacted]  
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
Thank you for your reply. I do...

understand your concern. We are asking you to compete your account verification to make sure only you have the access to your account.Our ID verification process is used strictly for security purposes, and the information you provide won’t be shared with any parties outside of Airbnb.Read more about how we store and process any personal information you give us in our Privacy Policy: [redacted]
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb

March 16, 2017
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case #  [redacted] 
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
 
In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb

July 21, 2017
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case #  [redacted] 
We have reviewed the facts related to the case number <[redacted]> and considered the proposed resolution.
 
In accordance with our privacy...

policy, I reached out directly to the complainant today to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

May 3, 2017
 
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case #  [redacted]  
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
 
In accordance with our privacy...

policy, an Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

Initial Business Response /* (1000, 5, 2015/09/09) */
September 9th, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have received the complaint...

XXXXXXXX and are currently reviewing the claim and considering the proposed resolution.
We require more time to properly assess the claim and will follow up with a response as soon as possible.
Thank you for your continued patience.
Kindly,
[redacted] B.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They haven't responded to the issue at hand and have simply asked for more time.
Final Business Response /* (4000, 24, 2015/11/02) */
November 2nd, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative followed up with the complainant directly on October 27th, 2015 to address his concerns to the email address on file.
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all future endeavors.
Sincerely,
[redacted] B.
Final Consumer Response /* (2000, 26, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company accepted their mistakes and I am satisfied with the resolution.

Thanks so much for your patience throughout this process.
 
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
 
However, we have issued our final decision for this case and we will disengage from further discussion on this topic.
 
 
Best, 
 
[redacted]
Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 20, 2017.  
 
We regret any inconvenience that this process may have caused and we wish the...

complainant the best in his future endeavors.
 
Sincerely,
 
[redacted]
 
 
Airbnb

August 2, 2017
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case #  [redacted]  
We have reviewed the facts related to the case number <[redacted]> and considered the proposed resolution.
 
In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb

Complaint: [redacted]I am rejecting this response because:
My account is not the account with the issue or at least so I believe. My complaint was that when I logged into AirBNB it opened someone else' account. I had all his personal information at my finger tips and if that happened to him how many other people is this happening to? I have contacted him in regard to the issues since I was able to see all his information. I want you to understand the severity of this issue. I could have taken this mans personal information, canceled his trips, booked new ones, etc. Please understand how severe this issue is. I will also be contacting your states Attorney General's Office to explain to situation to them just in case there is anything they can do in regard to the privacy of citizens that has been violated. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: The "proposed resolution" has not been conveyed to me.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Listing was fradulent. Refund policy is vague. Mobile site does not show terms. Poor customer service. No central responsibility for host's conduct.Sincerely,[redacted]

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of August 4, 2016.
 
We regret any inconvenience that this process may have caused and we...

wish the complainant the best in his  future endeavors.
Sincerely,
 
 
 
Airbnb

August 20, 2016
 
 
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
[redacted]
Re: Case # [redacted]
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
In...

accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns. 
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.
Sincerely,
 
Airbnb

Revdex.com:
Below is the request information. Also I am attached the receipt of payment. Please let me know if any further information is required.
Host Email: [redacted]
Host Phone Number: [redacted]
Receipt # [redacted]
Confirmation Code: [redacted]
Sincerely, [redacted]

September 20, 2017
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case # [redacted]
We have reviewed the facts related to the case number <[redacted]> and considered the proposed resolution.
 
In accordance with our privacy policy, I reached...

out directly to the complainant today to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb

Revdex.com Inc. [redacted] Oakland, CA 94607 Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution. In accordance with our privacy policy, an Airbnb representative is following up with the...

complainant directly to address their concerns. We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors. [redacted] Airbnb

Hi [redacted], 
 
It appears that you are sending referal links to hosts, then becoming a co-host with them.
Per our policy: "Travel Credits may not be earned by creating multiple Airbnb Accounts. Travel Credits accrued in separate Airbnb accounts may not be combined into one Airbnb account."
When a new account is created and that referral account is linked to you, via co-host for an example, then the credit is no longer available.
 
Please see our full list of terms:  [redacted]
 
Be well, 
 
[redacted], Airbnb

Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
In accordance with our privacy policy, I reached out directly to the complai[redacted]t on May 10th, 2016 to address his concerns.
We regret any...

inconvenience that this process may have caused the complai[redacted]t and we wish him the best in all his endeavors.
Sincerely,
[redacted]
Airbnb