Airbnb

March 16, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Initial Business Response / [redacted] (1000, 5, 2015/10/03) */ October 3rd, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms [redacted] , Cordial greetings Regrettably, we are unable to locate a reservation with the contact information provided Please provide the email address associated with the profile, user identification number, or reservation code for us to move forward with our review Sincerely, [redacted]

September 13, Revdex.com Inc[redacted] ***Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolutionIn accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concernsWe regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors[redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: I don't understand what this specifically means? Considered proposed resolution? My resolution was a refundIs this what we are agreeing to? Can you be more specific in your response please Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: email associated to account is [redacted] you may ask a french speaking specialist supervisor to call number associated to this accountSincerely, [redacted]

Initial Business Response / [redacted] (1000, 9, 2015/11/02) */ November 2nd, Maite [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms [redacted] , Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution I have reached out directly to the complainant to address his concerns We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] Airbnb Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) They offered $as a good customer sservice and now they added another $ to use on a future airbnb bookingStill I have not heard as to how they will protect the consumer when the landlord decides to cancel the contract for something the knew about itThere should be a clause where the consumer would be compensated by a percentage of the amount paidThe lanlord should place their credit card as a security also I would appreciate a credit issued in a form of a check as I dont feel confortable utilizing airbnb when they dont have our backs Final Business Response / [redacted] (4000, 13, 2015/11/06) */ At this time, we have issued our final decision The user had been fully refunded & no further compensation can be provided We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] Airbnb Final Consumer Response / [redacted] (4200, 15, 2015/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not been fullt compensaredI have though, received monies I had prepaid in full and with no interest for monts I am surprised and still wondering why people would rent ant space from your company when you are not backing the tenants in no wat shape and form and still allows the Landlord who caused all this problems to continue posting other properties snd scam people It is a shame

Initial Business Response / [redacted] (1000, 16, 2015/08/10) */ A final decision was made on this caseNo further refund is possible at this time We apologize for any inconvenience this [redacted] case and with the complainant the best in all their endeavours Initial Consumer Rebuttal / [redacted] (3000, 18, 2015/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am very dissapointed with this response, but I don´t find a middle ground to work withI still do not understand how Airbnb can accept that we, the customers, receive an instruction from the owner of the house in order to lie to the communityIs this acceptable in the United States? I do not think soWhat would happen if I show those instructions to the rest of the owners of thar building?Should I go in that direction? Thanks Final Business Response / [redacted] (4000, 22, 2015/09/10) */ A final decision was made on this caseNo further refund is possible at this time We apologize for any inconvenience this [redacted] case and with the complainant the best in all their endeavors

Complaint: [redacted] I am rejecting this response because: RESPONSE IS PREJUDICED AND DOESNT WANT TO ANSWER ANY QUESTIONS Sincerely, [redacted]

August 20, [redacted] Dispute Resolution Specialist Revdex.com Inc [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, Airbnb

Initial Business Response / [redacted] (1000, 7, 2015/05/21) */ We are happy to report that this issue was resolved and a coupon was granted to the complainant on May 6th, We thank her for her patience and hope she continues to be an active member of our community Very kindly, [redacted] C

[redacted] ***Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution.In accordance with our privacy policy, an [redacted] representative is following up with the complainant directly to address their concernsWe regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors[redacted]

Complaint: [redacted] I am rejecting this response because: One does NOT advertise and"sell" a product they do not have...and then switch it with something else that is totally different and inferior It is called bait and switch Consumer fraud is illegal.Sincerely, [redacted] ***

October 18, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of October 12, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors [redacted] Airbnb

HiI filed a complaint against Airbnb yesterdayToday, they resolved the issue and refunded me the full paymentAs such, I would appreciate if you would close the complaintThank you!! Best, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your kind assistance You offer an excellent service.Sincerely, [redacted]

February 1, Revdex.com Inc [redacted] Oakland, CA [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address her concerns We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: Airbnb did not provide any information or a resolution to this matterMy complaint stands, so this should be reflected in Airbnb's Revdex.com score Thank you for your assistance with this matter, Revdex.com.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/06/15) */ A final resolution was reached in this case and the user was informedWe are confident that this resolution effectively resolved this claim

September 8, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: I feel that the "host" in this case should be removed from AirBNB since she is still currently listing her rentals at the same amount of $per night even for August of Sincerely, [redacted] ***