Airbnb

February 29th, [redacted] Dispute Resolution SpecialistRevdex.com Inc[redacted] ***Re: Case # [redacted] Dear [redacted] ,Cordial greetings.We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.In accordance with our privacy policy, I have directly reached out to the complainant on February 29th, to address his concernsWe regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.Sincerely, [redacted] **Airbnb

Complaint: [redacted] I am rejecting this response because: As in prior discussions with Air BNB and stated by phone to Revdex.com representing I had discribed when Air bnb is found incorrect and thier own terms and conditions opposes thier desicuon they simple disengage and refuse to consider the facts that demonstrate that I am due monies for loss of rent on several frontsThe terms and conditions and thier responses via emailThis respose from them was expected and believe ask that you can view all and suggest air bnb to continue to at least make a statement that has all evidence to back thier desicuon in this matterSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ September 28, [redacted] Dispute Resolution Specialist Revdex.com Inc [redacted] Suite [redacted] Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms [redacted] Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] Airbnb Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/04) */ Using AirBNB I have hosted a number of guests in my apartment who have damaged my propertyAirBNB is useless in terms of addressing these issues AirBNB has a supposed $1,000,insurance policy on each rentalI have had damage to my apt and no insurance or follow up available from AirBNBJust [redacted] responses and lack of responsibility I would like to be reimbursed for the following: steam cleaning of furniture paint repair Tile repair in bathroom handyman fees to repair drapes, shelves Final Business Response / [redacted] (4000, 15, 2015/11/30) */ We reached out directly to the complainant on September 28th, addressing her concerns This matter is now closed and no further reimbursement can be granted Sincerely, [redacted] B Airbnb Final Consumer Response / [redacted] (4200, 17, 2015/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have not reached out that is a lieI have heard nothing from airbnb at all about this complaint

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of July 24th Per our Terms of Service, Airbnb can only refund monies to the type of payment that was made at time of purchase That being said, if the payment method or associated cards and/or accounts have changed, you will need to contact the financial instituition associated with the original form of payment to request how those funds will be released to you From Airbnb: "After investigating the status of your reservation A4Y9S3, I can confirm Airbnb has released your refunds totaling $USD to your Apple Pay account as follows: +$refunded July 10th +$refunded July 10thRefunds issued to Apple Pay can take up to hours to reflect on your Apple Pay statementAfter they've received funds, Apple Pay has their own processing times depending on the type of card you've added and are using as a payment method.It’s best if you contact Apple Pay directly for assistance tracking your refund from their sideHere's their contact site: [redacted] When contacting them, please reference the following processor authorization code for the transaction: # [redacted] " We are sorry to hear that the complainant is disappointed in our responseWe regret any inconvenience that this process may have causedWe wish the complainant the best in future endeavors Sincerely, [redacted] Airbnb

Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] C Airbnb Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have received a reimbursement of $While the explanation given by Airbnb as to why I cannot use the voucher provided to me is unclear, I accept the reimbursement

December 18, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: no one from Airbnb has contacted me Sincerely, [redacted]

June 1, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: Airbnb has admitted the fault on their part, that is there was a technical problem in their mobile app that took payment out of my credit card without my permissionThey still have not refunded the difference back to my credit card or an apology for their mistake I am looking to Airbnb to refund the difference and offer an apology as soon as possible.Sincerely, [redacted]

On August 9, Airbnb emailed you the following: "Evan here at Airbnb, I hope my message finds you wellI am following up with you regarding your Revdex.com case # [redacted] Thank you for your detailed feedback and we're sorry to hear of your experience I see that you have a confirmed reservation [redacted] in September in which you made a successful payment of $on your VISA ending in *** User experiences are paramount to Airbnb and I am truly sorry to see that was not the case during your reservation but then also with your communication with Airbnb We thank you for your patience and hope you continue to be an active member of our community." If you have further questions about this reservation, I encourage you to contact Airbnb to discuss: [redacted] ) Be well, [redacted] Airbnb

Initial Business Response / [redacted] (1000, 7, 2015/08/10) */ [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] Airbnb

We have reviewed the facts related to the case number [redacted] and we sincerely apologize for the delay in our response In accordance with our privacy policy, I directly followed up with the complainant on July 18th, confirming that this issue was resolved as of June 30th, We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] Airbnb

Revdex.com: I am TOLD that they are processing a full refund If they keep their word, I am satisfied If they do not keep their word, then I am not satisfied.Sincerely, [redacted]

Hello, I believe Credit Monitoring is the expected action other companies take when they confirm their users data has been compromisedThis is literally the least your company can do after everything you put me through.Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 7, 2015/07/06) */ The complainant in this case received a full refund including fees on June 13, We apologize for any inconvenience in this process and wish her the best in all her endeavours Kindly, ***

Complaint: [redacted] I am rejecting this response because: Please see my prior message dated 10/24/Please forward to the appropriate representative to respond to my specific concerns Sincerely,**

Dear ***, Thank you for your messageAlthough it was confusing The message from [redacted] at Airbnb at the bottom of your message indicates that they are considering to proceed with the refundWe have already received the money paid to Airbnb and are very grateful Thank you for reaching out to that business and even if you think there was nothing you could do to assist us, you actually did! Thank you for your time! Kind regards, [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/06/15) */ [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] C Airbnb

Complaint: [redacted] I am rejecting this response because: HONESTLY THERE WAS NO REPONSE FROM AIRBNBAIRBNB DO NOT! WANT TO TAKE ANY ACKNOWLEDGEMENT OR RESPONSIBILITY FOR DAMAGES CAUSED BY THEIR BUSINESSWE WILL PUBLISH ON THE INTERNET AND ARTICLES ONCE ANY HOST WILL HAVE A DAMAGED APARTMENT WILL THINK TWICE TO RENT IT [redacted] [redacted] DEFINITELY WILL THINK AGAIN BEFORE RENTING ON AIRBNB PEOPLE SHOULD BE AWARE THAT A AN INTERNATIONAL BUSINESS WHICH WORKS ONLINE, BUT HAVE ABSOLUTELY NO EMAIL CONTACT IS TOTALLY UNACCEPTABLE, JUST LIKE THE FACT THAT THEY DO NOT TAKE RESPONSIBILITY FOR DAMAGES CAUSED BY THEIR BUSINESS PLEASE POST THIS ON THE INTERNETTHE POLICE AND TERROR ORGANIZATION ARE ALSO NOTIFIED, INVOLVING AN ILLEGAL AIRBNB RENTAL IN HUNGARY Sincerely, [redacted]

January 23, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We are continuing to working with this user on a proposed resolution In accordance with our privacy policy, an Airbnb representative will continue to follow up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb