AJ Madison

Review: I paid for a refrigerator and warranty and it was supposed to be delivered with the other appliances over a week ago. I had a friend stay home to let the delivery men in. They said that they were not able to get the fridge in the house so they took it with them on the truck. The salesmen said nothing about the refrigerator being too large to fit through a standard door when I called to ask for help regarding dimensions prior to making the purchase. I have tried contacting AJ madison multiple times over the past week and they have not returned my emails or phone calls. They also have not reimbursed me for my purchase that I never received. I also left a message to see if I could purchase a smaller refrigerator instead and have not received a response.Desired Settlement: Please reimburse us for the product as well as the warranty that we never received as well as respond to our emails and phone calls.

Business

Response:

Hi [redacted] , Thank you for placing your order with AJ Madison Previously your conversation between you and the sales rep was sent to you, We have issuing a credit for the fridge less 30% restocking fee. From the conversation when you called in with question on the dishwasher specification which the sales rep answered.You then you asked if you can get a contractor discount since you husband is a contractor and he said that he can give you something, you also told him that you have other units in your cart and give him all the model # , at no time did you ask about the specification for the fridge or range . These where unit you were going to purchase over the web and picked out on your own, the order was placed with the sales rep because you asked for the contractor discount. In addition, your husband being a contractor the door entrance and the demission of the fridge should have been measured as they were disclosed on the wed site when you had picked them out and placed them in your cart. The following disclaimer is also sent to the each customer before the order ships: General Purchasing Tips1)Measure the area where the product will be located and ensure there is enough clearance on all sides height, width and depth.2)Measure all doorways to insure the product you ordered will be able to fit inside your home.We apologize for the inconvenience,Again, AJ Madison has issued the credit for the fridge less the 30% restocking fee. Have a pleasant day ?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have not been reimbursed for the refrigerator

and warranty that I purchased albeit never received. She has also not received a phone call back from the company. I refuse to pay a restocking fee because it is excessive and the 30% fee or $600 does not correlate to the amount its costs AJ madison to restock

this item. Adam specifically said on the phone that once

he ships one item, it does not cost him much more to ship additional items at

the same time. Moreover, AJ Madison

failed to adequately disclose or clearly post this restocking fees before the consumer sale.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:This invoice is inaccurate and does not include the 259.00 warranty we paid for the refrigerator that we never received. The refund should be 1889.00 for the refrigerator plus the 259.00 warranty minus $190.00 (to include the proportion of the refrigerator that encompassed the $500 discount). That would total 1958 for the discount. I have confirmed with the bank that the refund was incomplete and they have reimbursed that discount. Please re-read my prior response, as you did not answer my questions or address the discrepancies in the delivery dates on the invoice as well as your failure to clearly advise consumers prior to purchase of restocking fees or have it conspicuously displayed as also required by law (New York General Business Law § 349).During this process AJ Madison has been side stepping the issue at hand. I was not clearly advised of restocking fees prior (before) the purchase. The customer service has been poor, the incomplete credit was significantly delayed, and attempts to resolve this over the phone with a customer service agent (and then manager) were dismissed. I have made every good faith effort to resolve this amicably, and only resorted to a Revdex.com complaint as a last resort due to AJ Madison's lack of response or genuine effort towards a resolution. Deceptive business practices are not acceptable.Please provide an accurate refund. I appreciate your time and attention, as we are all busy.

Sincerely,

Business

Response:

Thank you for your email. We are sorry you feel that your complains/ issues have not been addressed. Below we have noted all your issues that you have noted you

would like addressed in this last emailPlease note all issues have been responded to in previous responses.

Dates and comments have been provided. We hope this closes the case with any questions you feel

were not answered and resolves your Revdex.com complaint. Have a pleasant day CC= customer complaint [redacted]= response from AJ Madison 1)CC- I have confirmed with the bank that the refund was incomplete

and they have reimbursed that discount. (in regards to warranty

refund)[redacted] Please see the 10/[redacted]/2015

response “As there is a charge back on the order at the moment we cannot adjust

your account for the warranty but will notify your credit card company that the

$259.00, the cost of the warranty is owed to you.” This was done and your

account crtied as you have stated in our statement. In addition you have recognized

that your units have already been refunded minis the fees. 2)CC- The discrepancies in the delivery dates on the

invoice [redacted] please see response on

11/*/2015 providing the call that was made by you where you were you requested

to push off the ship date and giving the option to keep the ship date and the

price you were quoted or cancel and purchase at the new price if you wanted to receive

the deliver later. We only quote ship dates not delivery dates on our invoices. 3)CC- Failure to clearly advise

consumers prior to purchase of restocking fees or have it

conspicuously displayed as also required by law[redacted]Please see the response we

have submitted on 10/**/2015 giving in-depth detail on how we inform all consumers to the

letter of the law and above and beyond to inform them of all terms and conditions

and return policies including fees, in hopes to assist the customer in there

purchase to avoid them having to pay a restocking fee.4)CC- I was not clearly advised of restocking fees prior (before)

the purchase. [redacted]Please see the above statement

provided. 5)CC- The customer service has been poor, the incomplete credit was

significantly delayed, and attempts to resolve this over the phone. [redacted] We are sorry you have not

had a pleasant experience with AJ Madison, we always try to assist the customers

in all matters to the best of our ability within the companies parameters.6)CC- Please provide an accurate refund[redacted] please see response to CC #1

Review: I ordered a refrigerator on 10/**/15. Order number [redacted]. I cancelled the order on the same day as soon as I learned the the refrigerator would not fit in my kitchen. AJ Madison refunded my payment except for $106 shipping. I now believe that the refrigerator was never shipped and never left the warehouse because it was ordered on a holiday. AJ Madison should not be payed $106 if the item was never actually shipped.Desired Settlement: Refund of $106 in shipping charges.

Business

Response:

Thank you for your email. The order was placed and proceeds on 10/**/2015. As the unit was a quick ship item the order was processed and sent over to the trucking company at the close of business on 10/**/15. We do see the request via email after the close of the business day to cancel the order. As the unit was already picked up and shipping for the following day (as with local quick ship items) the order would be subject to fees. Usually the order would incur the 30% restocking fee that we list but out of customer satisfaction only the delivery fee (99.00 plus tax) was deducted from the refund.We see in your account this was discussed with a customer service agent and you confirmed to this fee. Thank you Have a pleasant day

Review: I ordered an appliance kit on November **, 2014. Received appliances and the stove was damaged. Called AJ Madison and they agreed to send a new appliance on Dec. **, 2014. On Jan. **, 2015 I still had not received replacement. They said there aren't any available and agreed to upgrade to similar model on the [redacted] of Jan. As of Feb. *, 2015, I still have not received the unit and the company nor their delivery company have made any effort to call me with a delivery date. It has been almost 12 weeks since the original order and I still don't have my complete order.Desired Settlement: replacement plus compensation for lost time and aggravation.

Business

Response:

Thank you for your email. We see you were scheduled for delivery on 2/**/15If there are any outstanding or new issues please contact our customer service so we may address them. Have a pleasant day. Thank you

Review: I purchased a ** microwave and trim kit, order number [redacted], in good faith based on 2 conversations with salesman [redacted]. I made every effort to confirm with [redacted], prior to purchase, that the microwave had a "Oven Rack". I purchased the products based on [redacted]'s confirmation of "an Oven Rack" and my receipt states "Removable Oven Rack". When I received the microwave I found it does not have and is not designed for a "Removable Oven Rack". In a conversation with customer service I discovered that a "Removable Oven Rack" and a "Removable Turntable Rack" come in the ** over -the-range models which indicates AJ Madison is aware of the difference and the sales misrepresentation. I have attempted to return the products but customer service will not provide me with the required return authorization or shipping address unless I agree to their terms, in writing, which require a 30% restock fee and shipping at a cost $51 higher than what I paid to have the products shipped to me originally.Desired Settlement: I am agreeable with returning the products in unused condition, packed as I received them, paying the same $99 shipping fee as I previously paid, for the same return service and same delivery company. However, I feel under the circumstances of the sale misrepresentation the restocking fee should be waved.

Business

Response:

This is in reference to our mutual customer [redacted].

The customer's appliance was accepted as a return and AJ Madsion waived the restocking fees.

The appliance was picked up and once the unit is received in our warehouse the order will be refunded minus the agreed upon shipping fees.

Please see the email below.

I agree with the waived restocking fee and the $150. return fee. Please issue an RA and make arrangements to have the items picked up.

Please be advised that all pending issues have been resolved between the customer and AJ Madison.

The customer is now completely satisfied.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because.AJ Madison has failed to fulfill the aggreed arrangements for return and refund of the products. They have not been picked up. I have contacted them regarding this and nothing has been done.

Review: I Placed order for a Samsung Refridgerator RF4287HARS for the price of $1219.00USD. The order was confirmed paid and confirmed shipped by AJ Madison. 5 hours after the confirmation order was emailed, AJ Madison cancelled the order. When I spoke to the manager she said that the order was cancelled because AJ Madison posted an incorrect price. First she said the actual price is $3199.00, then she said it was $1899.00. Once I explained the situation to her, I asked for AJ to honor the price it was sold to me for. I was calm, matter of fact and civil about the whole situation. The manager, on the other hand, raised her voice, cut me off, quoted her constitutional rights to change the price, and had some mysterious/confusing contract with Samsung that she couldn't explain to me. Classic bait and switch.Desired Settlement: I would like AJ Madison to honor the posted/ checkout price of $1219.00 USD for the Samsung RF4287HARS Stainless steel Refridgerator I ordered.

Business

Response:

This is in reference to our mutual customer [redacted].

The customer placed an order with AJ Madison on August [redacted], 2013, for a major appliance, a Samsung refrigerator.

Due to a glitch in our system there was a pricing error on our site. We, therefore, canceled the customer's order the same day the order was placed.

The following is a quote from our website which is located by the terms and conditions on our help center section on our site:

"Errors on Our Site

Pricing and availability of products and services are subject to change without notice. In the event a product is listed incorrectly due to typographical, description and/or errors in pricing, AJMadison.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If you are not fully satisfied with your purchase you can return it in accordance with AJ Madison’s Return Policy."

We put in a lot of effort to make sure we provide and maintain a very high level of customer satisfaction.

Unfortunately, we can't honor the customer's request by shipping out this order. Out of customer satisfaction, if the customer would like to place a new order for the same refrigerator we can offer the customer the following: The original price for this item is $3,199.00, and we can offer the unit at a great one-time discount with free shipping in the amount of $1,789.00. This offer is only valid until 9/**/2013.

Once again, we sincerely apologize for any inconvenience this may have caused.

Please let me know if you need any additional information.

Thank you,

Customer Support

Review: There was no indication online that the product was not available or on BackOrder. I received an email confirmation at the time of order placement that did not state the order would be delayed. I am now nearly 3 weeks out and still have no indication of when my product will ship. I have called customer service twice and emailed once. Everyone keeps stating in the next 2-3 business days my order will ship - still nothing.

Order #[redacted]Desired Settlement: I would like to have this delivered immediately. It is unacceptable to be waiting this long for an item of this cost and it not claiming it was not available upfront. I do not plan to buy from AJ Madison again.

Business

Response:

Thank you for shopping at AJ Madison.

We see ion our recorded that your order has shipped out on 10/**.

If you have any other questions please contact customer service at ###-###-####

Have a pleasant day

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: we got a fridge on march ** 2015 one week later the fridge is (not) stopped working April * 2015

I called aj madsion they were closed so I emailed them for help they told me to call the manufacturer I did they send a repair person and he told me he needs to order a board (computer for the fridge) I emailed the sales person from the store she told me she will take back the fridge that's not working and will deliver a new one she charged me for the new fridge and she is going to rush deliver the new one... now there telling me they are not picking up the old fridge and I will have to pay for 2 fridges the new one and the broken one please help

Business

Response:

Thank you for your communication. We have reviewed your orders and do show that you ordered a unit and after install and use the unit required service. Manufactures service was provided under the one year warranty, the part was ordered and at the moment you are being scheduled for install of the part. The order you placed for the 2nd fridge has been canceled and has been refunded in full. This credit will show back to your account in the next 7-10 business days. Have a pleasant day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

offered me a new fridge and payed for it on 4/ **/15 # [redacted] and AJ Madison took away the broken pallet on 4/**/15 WAS NOT GIVEN YET A REFUND for the broken fridge

now we payed for 2 fridges

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your email here is the brake down and notes from all of your account orders. All issues seem to have been resolved. Have a pleasant day. [redacted]- ISSUED CUSTOMER REFUND FOR $1544.94 IN FULL 04/**/15 4:42 PM - model FFHN2740PS [redacted]- ISSUED CUSTOMER REFUND FOR $1777.93 IN FULL 04/**/15 11:07 AM- model- GNE29GSHSS [redacted]- customer has delivered unit. ?

Review: Dear Revdex.com

I am writing to you in regards to a SMEG Range that I bought from AJ Madison on **/**/13.

The oven was delivered to us with a broken oven. We contacted [redacted] doesn't replace appliances once they have been installed, and they could no longer take it back. Needless to say: it is difficult to know whether the stove is broken unless it gets installed.

At this point AJ Madison made this issue the manufacturers responsibility and the manufacturer sent out a repairman. The repairman came to our house on December [redacted] (one day before Christmas) and stayed for approximately 2.5 hrs, at which he concluded that he needed to order a special part from the manufacturer. The part was ordered and the repairman returned on the [redacted]and spent another 3 hours trying to repair our stove with the new part.

The new part did not work and the repairman concluded that the stove needed another part altogether.

Today is January [redacted]. And we have just received a call from the repairman saying that the part "might" be in tomorrow, which will mean that a repair appointment will be scheduled for next week at the earliest.

This will mean that it has gone a whole month since our broken stove arrived until it is fixed.

We are most unhappy with this situation and would like to have a new stove.Desired Settlement: We would like to have a full refund our a replacement stove as we think it unfair to spend $2049 on a broken product and not get a replacement.

Business

Response:

Thank you for shopping at AJ Madison.

AJ Madison is an authorized dealer for the manufacturer. The manufacturer's policy states that an authorized manufacturer's service technician attempts to fix an installed unit, before it is replaced.

The part they ordered dad to come in from Italy, and is being shipped to you right away.

We understand your frustration. [redacted] is working to get your problem taken care of as quickly as they can. AJ Madison and [redacted] strive for the highest customer satisfaction, and we are working together to ensure the is resolved.

Thank you for your cooperation in this matter. As one of our valued customers, your satisfaction is one of our primary concerns. Please accept our most sincere apologies.

Review: Advertized price included rebates and the Manufacturer declined two of the three rebates.Desired Settlement: Refund the $100.00 in rebates quoted and not received.

Business

Response:

This is reference to our mutual customer [redacted].

The customer placed and order with our company and received there order with no problems.

At the time of sale the customer purchased appliances that qualified for a manufactures rebate.

As the rebate is not with AJ Madison, we have no access to why the manufacture rejected the rebate.

The customer has been advised to talk to the manufacture as they are the ones that can assist in this matter.

We here at AJ Madison put forth every effort to make sure we provide and maintain a very high level of customer satisfaction.

If we can assist in any other matter please let us know.

Thank you

Review: The sales and customer service staff at AJ Madison refused to transfer me to a supervisor when I called following a completely unsatisfactory delivery of a refrigerator, which I will address in the following paragraph. I did not receive a call back that afternoon, nor the next day as I had been told by the agent I spoke with immediately following the delivery. In addition to the disrespect and flippancy of this representative during the initial phone call, I got the impression that she did not even record my name, account number, or phone number. After having no luck with the customer service staff, I left several voicemails with the [redacted], who sold me the refrigerator over the phone. [redacted] assured me that there would be no issue with the delivery company and that AJ Madison would be available if there were any problems with the new appliance. With his assurance, and the A+ Revdex.com rating, I was confident in doing business with AJ Madison. After my experience with the delivery agents, which began this entire debacle, I would vehemently advise anyone against purchasing appliances through this company.

The two men from the delivery company that AJ Madison contracted, AM Home Delivery, were completely unprofessional and incompetent. After being unavailable by phone the day the delivery was initially scheduled, they contacted me at 10PM (three hours after the end of the delivery window), and told me that they would not be able to come until the next day. When they finally arrived, both agents initially refused to bring the refrigerator up the flight of stairs, although it was included on the invoice that there was no charge for bringing the refrigerator up the first flight. They claimed that they were concerned about scratching the wood floors, which I appreciated. When I offered that they could use the small elevator to bring the refrigerator up to the kitchen (if the refrigerator would fit), they removed the handles and the freezer drawers in order to get it in and bring it up into the kitchen. On the literature that accompanied the appliance, installers were specifically instructed not to remove the doors or handles. After the refrigerator was finally in place, both men refused to even remove the packing materials or peel the plastic from the doors so that I could inspect it for any possible damage during delivery. Exasperated, I signed for the appliance, asked both men to leave, and noticed that my wood floors had been scratched in several places after all. Throughout the entire experience, both men were rude, clumsy, and barely spoke English. By their aggressive demeanor while they were in my house, I felt threatened as a small woman home alone to receive the appliance.Desired Settlement: I request an explanation for this inferior service from a company representative, as well as compensation for the hours I spent attempting to contact AJ Madison regarding this issue, the time I spent drafting this complaint through the Revdex.com, the emotional stress I experienced as a result of the threatening and rude delivery men, and the damage sustained by my wood floors that will have to be repaired. I understand that AM Home Delivery is an agent contracted by AJ Madison, but the low quality of this delivery service is a direct reflection on AJ Madison itself. Furthermore, the complete disregard shown for the customer through ignoring complaints and screening calls demonstrates that AJ Madison is not a company that will stand by their product-- in this case the product is the appliance itself, and the delivery to your home, as AJ Madison includes the shipping fee at the time of purchase.

Business

Response:

Thank you for shopping at AJ Madison.

We sincerely apologize for all the inconvenience you incurred with delivery of your order.

As you know a trucking company is used to make AJ Madison deliveries as we ship nationwide.

All our trucking companies are insured and can help you with making a claim to any damage your home might have suffered.

Please contact AM Trucking at ###-###-####.

Out of customer satisfaction we can refund half of your extended warranty on your order. ($100)

Please confirm you would like us to proceed with this offer.

Once again, we do sincerely apologize for the inconvenience you incurred and we hope to see you shopping with us in the future.

Please contact us at ###-###-#### or email us at [email protected]

Thank you and we look forward to hearing from you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: I ordered a kitchen hood and blower (order #[redacted]). When reviewing my order, nothing was said about special delivery days. I travel every week for work, so delivery schedules are extremely sensitive to me.

On the Friday (11/*) after I place my order, AJ Madison called me to say they could deliver on a Monday or Tuesday. This is completely contrary to what is on their website ([redacted]). When I told them this wouldn't work for my schedule, they said that the only option would be to ship back to AJ Madison for a $200 shipping fee and a 15% restocking fee, which would have been close to $150. Obviously, this was not a situation that I wanted to deal with.

I was able to work with my client and rescheduled my Monday flight for Monday evening this week. AJ Madison again called me on Friday 11/* to tell me they would deliver the order between 6am and 10am Monday 11/**. I waited around the house all morning. Finally, at 1:30pm, the shipping company (AM Madison, hmm oddly close names...) called me to tell me they had made a mistake and couldn't deliver the order. I told the shipper that I wasn't going to be around and that I would have to reschedule the contractors who were supposed to come and install the hood. Their response was to have the contractors wait around for the delivery. I'm not sure what contractors they've worked with who sit around for free just waiting on deliveries, but contractors where I'm from charge you for every hour they are on site, busy or not.

I called AJ Madison to let them know that this just would not work for me and requested a return and a full refund. I have already made plenty of adjustments to an extremely busy schedule. While they did offer to wave the restocking fee, they still said I would get charged $200 for return shipping. If AJ Madison knows the issue was with the shipping company, then they should be charging the shipping company for screwing up their deliveries.Desired Settlement: Due to the inaccuracy in AJ Madison's website and the incompetence of their delivery company, I would like a refund of my full invoice amount without charging shipping or restocking fees.

Business

Response:

This is in reference to our mutual customer

As an appliance company we do rely on outside freight companies for there service to deliver our units to our consumers.

Regrettably there was a delivery issue and AJ Madison had unfortunately no control over the events that took place that prevented the customer receiving there order as promised.

We have waived all fees and shipping and will be refunding the customer once the unit is back in AJ Madison warehouse.

Please see email that was sent to the customer below:

E-mail - Your AJ Madison Order [redacted]

Good Afternoon [redacted],

Thank you for contacting AJ Madison.

Please be advised, as a part of customer satisfaction, we have waived the 15% restocking fee and the $200.00 return shipping fee.

Your full refund will be issued within the next 7-10 business days. You will receive an email confirmation once the refund is posted back into your account.

Have a great day!

Thank you,

Customer Support/[redacted]

AJ Madison

Please accept our most deepest apologies for the inconvenience this may have caused.

Thank you

Review: I ordered a set of washer and dryer for my tenants in St. Louis. I went with AJ Maidson because the sales rep [redacted] informed me that the Washer and Dryer will be shipped free of charge. But he did not disclose verbally nor in the original quotation that regular shipping only deliver to street level, i.e. no stairs. This was written in only in the final invoice and I found out only when my tenants complained to me. The refused to carry the items upstair. After much negotiation, I have no choice but to pay an extra $99 for shipping. I have no choice because money has already taken out of my bank account. It will cost me more if I returned the items. When I complained to [redacted], he accused me for not letting him know the item was to be delivered to an 4th floor apartment, in spite of the address clearly has a suite number to it.Desired Settlement: In order to get the business, [redacted] misrepresented the service that AJ Madison would provide. AJ Madison should honor the original sales contract (according both verbal and original quotation). The $99 extra charge should be refunded.

Business

Response:

We sincerely apologize that [redacted] was not notified about any fees associated with the delivery of his washer and dryer. [redacted] usually asks if there are steps and or flights of stairs that the merchandise needs to go up. Due to his neglect to ask that question, we are able to offer an extension of the warranty on the each unit for one additional year.

Again we apologize for the inconvenience this has caused [redacted].

We have left him messages regarding the warranty offer and to relay our sincerest apologizes and are awaiting a call back.

If he would like the warranty’s we are offering, free of charge, all he needs to do is call in to our customer service department and we would be happy to put in the order.

AJ Madison

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT resolved because:

Review: Had bought a GE washer from them first one came in damaged after sending a email with pictures they contacted me days late saying they would give me $50 off to keep the damage machine. I spoke to CS again and so I just wanted a replacement which they did and sent within a couple of day. When I run the replacement machine for the first time it was making a loud sound while running call them back saying the machine was not working and they told me they needed to get GE to come look at it since it was already hooked up. My appointment for for Aug [redacted] between 12-5 at 4:30 the service man call me and said I would have to be willing to give his $130.00 or he was going to have to cancel the appointment called them back said it was not right the serviceman called me back and said he wasn't coming out called them back by this time it was after 5pm and they could reach GE would call me the next day and would let me know. Not hearing back I called again they called GE again said they were going to send another service company out. GE call me a couple of days later saying that that company didn't service my area and I could call someone and they would reimburse me, told them I would call AJ Madison again late said they would call GE and call me the next day (this was Thurday the [redacted]), didn't hear back from them so I called back again on Mon the [redacted] said Tue. I had already taken off work 3 times for this and told them I just wanted a refund because this is going on to long I (3 weeks now). Said they couldn't not refund!

Business

Response:

Thank you for your email. We do see that you called in to inform us of the charge that the ** company was trying to charge you. We immediately changed service companies for you as there should be no charges for a residential unit in the first year of the manufactures warranty. We also see you did not want the appointment that was set and asked for a Saturday appointment. As this was not possible we did inform you and send you the following update email with the new service appointment and companies phone number if you wanted to change the date or time.Good morning, Thank you for placing your order with AJ Madison. We have reached out to [redacted] service in regards to the upcoming service for your washer. They do not have any close availability for a weekend appointment and have reschedule you for 8/**/15 between 8am-12pm. Should you need to reschedule this again please reach out to [redacted] directly at ###-###-####. Have a great day!As is the manufacturers policy the unit will have to be serviced before the consideration of a replacement is made once a unit is installed as stated in out policies. Once service is received you can update us if the manufacture is authorizing a replacement or parts. Have a pleasant day?

Review: We were sold a GE dryer for my Hair Salon and Spa business. I was told by the salesperson [redacted] that she had a dryer for me that would meet my needs but that it had a coin operated feature but that the coin op feature did not have to be used. She said the machine worked either way with or without the coin option. When I received the machine it did not work. They told me to call an authorized GE repairman which I did and he said ABSOLUTELY THIS MACHINE WOULD NOT WORK WITHOUT COINS! I called AJ and told them and they said it will adapt to no coin. I called GE DISPUTE Center and they said absolutely not. The machine will only work with coins. I have asked them to come and get the machine and they have refused. I gave them 48 hours to call us and resolve this and they have not. I have stopped payment with my charge card and I am wrapping the machine up and putting it in a locked alley adjacent to my business. I need the space for a new machine. I have a business to run. Have you seen the reviews? This business is a nightmare to their customers!Desired Settlement: Pick this up immediately.

Business

Response:

We are very sorry to hear of the issues you are having.

We have attempted to look up your order but we can not locate an order with the name, address, phone, email or account number you have provided.

Please provide your order number so we may assist you.

We seem to have not told this unit in the time frame you have stated.

We await your response.

Have a pleasant day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved beca

This business is not only disreputable but they don't keep proper records? The order # is [redacted] dated 9/**/14. Billed and shipped to : [redacted] It says on the invoice, "..OPTIONAL coin mechanism sold separately" According to the manufacturer and certified repair person, this unit absolutely cannot be used any other way than coin operated. It is not OPTIONAL. The salesperson should be properly trained regarding the appliances they sell. This disreputable business has had more bad reviews than any other business I have ever seen. How can they have a good rating from the Revdex.com? I hope after what they have done to us their rating reflects this situation. It is bad enough to have sold us a misrepresented appliance that did not perform the task requested but the stalling, lying and despicable behavior on the phone afterwards is inexcusable. [redacted]

?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for shopping with AJ Madison.

We sincerely apologize for all the inconvenience you incurred with delivery of your order.

Please note that we are one of the largest authorized dealers of appliances in the country.

We strive to have a pristine customer service department and strive to insure that you have a very pleasant shopping experience.

We want you to be a satisfied customer.

We have sent you the following email:

Hi [redacted],

Thank you for placing your order with AJ Madison.

We spoke to some one in you office on Friday [redacted] October and they said that you where out of the office .

Can you please have the unit ready for pick up and we can schedule the pick up on Thursday or Friday of this week.

Once the unit is picked up we will issue you a credit in full .

Please confirm which date you prefer for the unit to be picked up .

Have a great day

Thank you,

If you have any other questions please let us know.

Have a pleasant day.

Review: I purchased a range from AJ Madison approximately 8 weeks ago. I selected to have it shipped to my home in OK. When I ordered it, it didn't say the item was on back order. We got no status updates for almost two weeks and I reached out and was told it was on back order and the manufacturer was making one for us. We were told that it would arrive at our house the following week or the week after at the latest. We were offered nothing for our hassle and no explanation as to why we were not told otherwise. As a result

of this delay, we were not able to get our Certificate of Occupancy for our new home because the city we live in requires the range to get the CO. We have emailed the customer service people at least three times and no one will respond to us. Finally we got notice two weeks ago that the item had shipped through [redacted] or something similar. We were given a deliver by date of February [redacted] which was far longer than we were originally told it would take once it had shipped. However I called today and the shipping company said it will

Not be delivered on or before tomorrow but instead will likely be sometime next week. We have to get another temporary Certificate of Occupancy and pay a few hundred dollars now because we are still waiting on the range. We are growing tired of this nonsense. My wife and I are both attorneys in OK and will file a lawsuit against AJ Madison if we don't get our range immediately or a huge discount off of our purchase as they have breached numerous agreements with us.Desired Settlement: Immediate delivery of our range or another better model or a 25% discount off the range that we purchased for our time.

Business

Response:

Thank you for your communication. We do see your account was offered a discount and the credit was accepted.If you have any other issues please let out customer service department know and they would be happy to assist you. Have a pleasant day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After you promised that the range would be delivered on Monday which was my biggest reason for agreeing to the credit, it didn't show up until Friday. As has become customary I sent your customer services department an email on Tuesday to see where it was and no one ever responded to me. In addition, when I got the range, one of the legs was badly dented, which I have included a picture of here. Worse however is that the pallet inside the box had a nail that was not hammered in all the way and when the delivery drivers dropped the range off, they set the box down and pushed it on the wood floor and scratched a huge section of my wood floor that will have to be replaced. This has been far and away the worst buying experience I have ever had with a retail store. I demand another $500 off for a damaged product and replacement of my floors. Otherwise, you guys can deliver me and install me a new one and come get the old one. Up to you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your email. We see your account has been contacted and a resolution has been reached. If there is any other issues please let your customer service representative know. Have a pleasant day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I purchased 5 major appliances from AJ Madison recently, and the salesperson was very friendly and helpful. However when the fridge (a high-end one) stopped working, I had the unenviable task of dealing with their rude and unresponsive customer service department. They strung me along for several days before informing me that they had decided to turn it over to the manufacturer. Broken promises and an apparent total lack of effort to contact warranty service centers. Still without a working fridge weeks later and being similarly strung along by the manufacturer. Unacceptable behavior.