AJ Madison

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
My concerns have not been addressed/answered in the company's response:  1) When we placed our order, the online advertisement indicated that it would be ready to ship on 12/**/14.  Why advertise this if it is not true.  I have received multiple promises on new dates which have come and gone.  Now, I don't even get a response when I request status.  This is unacceptable.  When should I expect my order to be shipped? 2) If this is only an issue for the [redacted] stove, then please ship the dishwasher.  Summarize what is on back order and what is not.  Ship any items not on backorder.  We need our appliances and we also need the serial numbers for the rebates.  3) We need the serial numbers for our rebates!  Getting the serial numbers to the rebate company is time limited.  What will happen if I don't receive my appliances in time to qualify for the advertised rebates???  Will I be reimbursed? 4)  When I asked to speak to your affiliate marketing department to discuss my [redacted] click through issue, the representative on the phone hung up on me.  Please contact me to discuss why my [redacted] click thru was not properly applied.  Please review who spoke to me about my order because they hung up on me when I asked to speak to a [redacted].   Thanks 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Hi [redacted],Could you please help me? AJMadison is not going to give me a refund.I appreciate it! Best,[redacted] To AJMadison, This is very unreasonable. I will not close the case until I received my restocking fee. Please issue refund. Sincerely,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this action is satisfactory to me.  I have strongly felt that YRC was responsible for settling the claim and that YRC's defaulting back to AJ Madison was inappropriate.  I will await resolution from YRC, but continue to expect the case to remain open until I receive compensation from YRC.  I cannot as yet consider the case resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for your email. As you have stated there is a very heavy backorder with the manufacture for the stove you have ordered. AJ Madison is a authorized dealer for the manufacture. All of our units are shipped directly from the manufacture to the customer via trucking company. All ship dates and...

stock dates come directly from the manufacture themselves. As we do not charge customers until an order ships you can keep or change a unit at any time before the card is charged.If you would like to ship your other 2 units without the stove  AJ Madison customer service can assist you in this.Please let customer service know if you would like to process with your order so we can asset you. Have a pleasant day.

Hello [redacted],We are sorry you are having trouble with your dishwasher. Since the pictures you sent us shows the unit is installed, we have scheduled a service appointment for you. They will come to your home and adjust the unit for you so that it is in perfect condition. The appointment is with [redacted]...

[redacted] for December*, between [redacted]. The confirmation number is [redacted]. Their number is ###-###-####.Please have a copy of your invoice with you at the time of your appointment. If you need to reschedule that appointment, please call [redacted] at ###-###-####.Thank you/**Customer SupportAJ Madison[redacted]

Thank you for your email. Your account has been located and reviewed. We do the credit was granted and has already been posted back to your original form of payment. We are happy we were able to assist you in this matter.Have a pleasant day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

AJ Madison has refused to reply to my email.  I listened to the same recorded call.  Howard delivered an A/C unit with full knowledge that it would not fit the dimensions of the wall sleeve.  I emailed asking AJ Madison to send me an estimate for exchanging the current A/C unit with a Friedrich Uni-Fit Series [redacted] unit. AJ Madison has failed to reply to my request for an estimate.  This seems to be some kind of scam where they do not respond in hopes of not processing the exchange order.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Response 6/**: We have contacted [redacted] about your account. We have requested the warranty amount of 139.00 be posted back to your account. The following response was received in the resolution of your issue:  The chargeback requested below has been processed to the customer’s account and should post by tomorrow. The customer is welcome to contact Customer Service (###-###-####) for assistance and confirmation. Best Regards, [redacted]If you need any further help please let our customer service know so they can assist you. Have a pleasant day Updated Response 6/**: AJ Madison has confirmed with Bill Me Later that the amount [redacted] owes to AJ Madison is $388.35 only. Any other charges he owes are not from AJ Madison, as this is a problem that he needs to bring up with Bill Me Later. Sincerely,[redacted]AJ Madison

Thank you for shopping at AJ Madison. We have looked over your account. We see the unit was purchased in 3/**. The only call we have received was in 4/** requested a proof of purchase for bank program the customer was associated with.It is now 1/**, unfortunately the unit does only come...

with a year manufacture warranty and no extended warranty was purchased with AJ Madison. The manufacture may offer an extended warranty on major components for your unit. If you have any other questions please contact either the manufacture or AJ Madison customer service for assistance. Have a pleasant day.

Thank you for your email. We have looked into your order and do see that your unit has shipped out and awaiting your acceptance. We are happy we were able to resolve your outstanding issue.  Have a plesent day

Thank you for you email. We are happy to hear your delivery was completed on 1/*/2016.If you have any other questions or concerns please contact our customer service department and they would be happy to assist you. Have a pleasant day

Dear Valued Customer,Your refund will be issued within the next 7-10 business days. You will receive an email confirmation once the refund is posted back into your account.Have a great day!

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My stove has still not arrived.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your email. Manufactures info  [redacted] Along with there phone number as ###-###-#### Please note your unit was sold in 2009 and it may be cheaper to get service local as you are out of warranty for almost 5yrs now.Have a pleasant day

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] No pick is scheduled as of today and no refund issued as of 05/**/2015.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

I am still awaiting the check. I do not feel comfortable closing the case until it is received, as they have run me in circles in the past and I don't want to provide them the opportunity to do so again. After I have my companies money in hand, then I will accept the response and close the case.Thank you. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication. We have reviewed your orders and do show that you ordered a unit and after install and use the unit required service.  Manufactures service was provided under the one year warranty, the part was ordered and at the moment you are being scheduled for install of...

the part. The order you placed for the 2nd fridge has been canceled and has been refunded in full. This credit will show back to your account in the next 7-10 business days. Have a pleasant day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the issue of the legs on both the refrigerator and freezer are stipped and cannot be adjusted - I received the tiems like this.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]