AJ Madison

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The unit was delivered and upon first use it did not work properly.  The repairman noted, and I took pictures of the tumbler, which showed previous use.  As the repairman said to me, he cannot be sure that other parts of this dryer have not been tampered with.  That is the reason that a replacement is warranted.  Fraud is involved here.  I have asked that a rep from [redacted] come and inspect the used tumbler, I took pictures and sent them to both AJ Madison and [redacted], and that has been completely ignored by both AJ Madison and [redacted].  Replacement of the tumbler may or may not fix that particular problem, but someone somewhere tampered with this dryer, and AJ Madison is the company I purchased this unit from, and they should be providing me with a replacement dryer.  There is obviously something seriously wrong with the order, purchase and delivery systems of [redacted] ([redacted]), and AJ Madison, when the dryer was tampered with before or during the delivery process.  I ordered a new dryer, I received a dryer with used parts, and asking for a replacement dryer is the only resolution that will satisfy me, and is a reasonable request for a product that I paid over $1,000 for.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

AJ Madison has done nothing to address my issue. All you have done is respond to the last part of the story, that yes, the cooktop now works - 5 Months after it was ordered! You did nothing to address the time, effort, expense, and frustration of installing , uninstalling, repackaging, returning, unpackaging, installing cycle that we experienced. We are well aware of the fact that [redacted] is a separate company. It was your choice to market and distribute their product. We want half the purchase price refunded. We've dealt with AJ Madison's customer service already with zero success.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We are just going in circles here. Everything has been said and re-said. We could not return the unit for a refund because we had the granite counter top cut to those dimensions. The dimensions were non-standard, so we were stuck. Trust me, no reasonable person would have continued to go through the return process that we did unless they had no other choice I will not accept a solution that does not include a partial refund. I hope other consumers will read AJ Madison's responses that effectively say, "Sorry, we know we sold you a low quality unit. We know you had a terrible customer experience. BUT, we can't help you because it's our suppliers fault - a supplier who's appliances we still actively sell."
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that my complaint has NOT been resolved because: 
The refrigerator was shipped and had no gas. I had to pay a company TT$1380.00  to do the necessary work  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

How disgusting that you blatantly lie about this horrendous transactuon, as an attempt to try and get away with it. Why don't you stop lying and scamming me as well as the Revdex.com and just contact [redacted] to get the reference for this transaction, since that is the card we used, that is what we have as a record, and they are sticking to the charge back, especially with this forwarded correspondence.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your email. We have spoken to the manufacture and have been informed they are replacement the unit to you. The unit has shipped and on it way to you. If you have any other questions please let our customer service dept know or the manufacture directly. We are glad to hear your...

issues were able to be resolved. Have a present day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still do not have the serial number and model number from AJ Madison.  I emailed AJ Madison to the email address they provided with the attached invoice and order number. thank you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for shopping with AJ Madison. We are sorry to hear you have had issues with [redacted]. The option was presented as either a replacement or a refund. There was no option presented to you for a refund plus replacement. As you have chosen to make the replacement with the manufacture there is nothing financial we can assist you with. There will be no monetary compensation given as the unit was replaced. A new unit was delivered and is now in  perfect working order.We are sorry for this inconvenience. Have a pleasant day

We are sorry we were not able to assist you. We do not provide an area on the website to ship to 2 different address in the same order. Only one address box is provided and the only option available. Have a pleasant day

Thank you for shopping at AJ Madison. After looking into your file we do see your credit card we refunded for $999.00 but was prevented from refunding the balance that a check was sent out for. As you still have not received the check and we will be issuing a new check today and sending it [redacted] We are sorry there was a delay and that the original check was lost in the mail. We will provided the tracking number to you via email once [redacted] picks up the envelope. Have a pleasant day

Thank you for your email. After reviewing your order we have seen that the parts needed have been ordered and sent to you. In addition, the manufacture has been in contact with you directly to arrange service.If there are any other issues please let the customer service team here at AJ Madison so we...

can assist you further. Have a pleasant day.

Thank you for shopping at AJ Madison. 
LG does serves worldwide. Our local distributor  will not have this unit at their facility until the date provided to you on 9/**.
If the order comes in sooner, we can ship sooner. 
We are sorry for the delay.
If you would like to...

cancel your order before it ships please let us know. 
A customers card is never charged before an order ships. 
Have a pleasant day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
  This response is unacceptable. Is AJ Madison suggesting they would take a different position if an extended warranty were purchase through their organization? If AJ Madison would check their records more carefully they would know that an extended warranty for this product was purchased through AJ Madison, which covers this, and two other major appliances purchased through their company. Unfortunately AJ Madison's response is typical of their lack of professionalism and limited concern for client satisfaction.  The larger issue here is AJ Madison's unwillingness to research the history of this unit, which is most, certainly is a lemon or was not a new unit (maybe floor or display model) when sold. They appear to be unwilling to acknowledge that a query was made regarding the history of the unit.  This goes beyond a warranty issue, as it appears to shed a light on what has potential to be a case of unethical business practices.  It is a sad state of affairs when neither the distributor nor the manufacturer takes these accusations seriously enough to investigate.  They both have their money and customer satisfaction does not appear to be a priority at all.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for your email. We have reviewed your order and would like to apologize for the frustration the backordered unit has caused you. Out of customer satisfaction we will refund the $79.00 split ship fee.  Have a pleasant day

Hello, Our customer service department has sent you emails requesting a confirmation from you so they can assist you in you order: [redacted]
[redacted]
[redacted]
[redacted] Please confirm the email below ASAP ,so summit...

can schedule the pick up thanksPlease respond to customer service so they can assist you with your pick up. Thank you Have a pleasant day

Review: I ordered a Weber Summit S670 grill from AJMadison.com on 5/**/13 for a price of $2499.00. The order was posted to our credit card on 6/*/13. I received a confirmation email from their appointed delivery company (Tru Air) on June [redacted] that the grill would be delivered between 12pm-4pm on June [redacted]. We never received the grill. After several attempts contacting the shipper they declared that their driver was "hopelessly lost" and we would not receive delivery of the item that day. For the next 2 days we had to constantly dog the delivery company to nail down a new delivery date. They never responded. Early on Friday the [redacted] I contacted AJ Madison customer service who guaranteed me that they would resolve the situation and contact me before close of business on Fri. AJ Madison never responded either. Friday evening I sent AJ Madison an email requesting they cancel the order of the grill I never received and to refund all monies associated with the purchase. I received no response from AJ Madison via phone or email by Monday July [redacted], so I contacted them again by phone. I was on the phone with them from over 30 mins (mostly on hold) and the customer service rep said that if we wanted to cancel the grill we never received we would have to pay shipping and restocking charges. I asked to speak to a manager. They took my information but I have not heard from them since. So at this point we have no grill (which we do not want anymore) and have been charged $2499.00.Desired Settlement: We would like an immediate refund of all monies associated with the purchase of the grill without incurring any shipping or restocking fees.

Business

Response:

We sincerely apologize for what happened with the delivery company. Home Direct stated that during the first attempt to deliver his order they were unable to locate his home or reach him via telephone. They were not able to schedule the re-delivery until after the [redacted] of July, at that time it was too late for he had already purchased one locally.

We are having the unit returned and [redacted] will be refunded in full for the Weber Grill

Business

Response:

[redacted], please reconfirm with your credit card company... we definitely refunded you in full for the grill.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hi,

On July **, I ordered a new Verona 36" double-oven range from A.J. Madison, and paid an extra $150 for a sliding rack (VEGLIDE36D). Early on, I exchanged the oven (the first was gas only -- and the second is dual-fuel) and paid an exorbitant restocking fee, but the problem I'm writing about today is that I never received VEGLIDE36D. They sent me sliding rack VEGLIDE36, which would fit a 36" single oven, but doesn't come close to fitting either of my much smaller ovens -- and anyway it's not what I ordered, which is clearly on my July ** order form. I have been asking A.J. Madison, via email, since early November to send me the right rack, the rack indicated on my order form. On Nov. **, their customer service rep [redacted] said that the rack was on back order, and when it became available the manufacturer would send me the right rack with a return label to return the wrong rack. On Dec. **, I checked in with them again, asking about the status of the rack's delivery -- and adding that perhaps it would be best just to cancel our order of the rack and refund me the $150. No response. On Dec. **, I sent another email, saying the same. On Dec. **, [redacted] responded and said that the problem is mine because I exchanged the oven and the rack would have fit the first oven. I told her the same day that this is wrong. Both ovens that I bought from A.J. Madison are the exact same size, the only difference is the first was fueled by gas and its replacement is dual fuel. The rack that I received would not, and did not, fit either oven -- and it's not the one I ordered. I ordered VEGLIDE36D, and they sent me VEGLIDE36. On Dec. **, [redacted] wrote again and asked me to send the wrong rack to them at my own cost. This is not a satisfactory resolution. They sent me the wrong rack and I'm not willing to pay any more money to accommodate their error. But when I asked for a return label in emails on Jan. ** and Jan. **, she did not respondDesired Settlement: I want them to send me the rack that I paid for -- VEGLIDE36D -- at no further cost to me.

I will send them back the wrong rack, if they will provide a return label as their customer service rep promised in November. It is still in its original packaging.

Or, if that is impossible, just refund my $150.

Thanks for your help!

Business

Response:

Thank you for contacting AJ Madison. We have looked into your order. We see that your rack was delivered August *, 2014. The request to return your rack was on November **, 2014A total of 95 days had past from the date of the delivery. Please see this quote from our website and the delivery receipt that all of our customer sign"We are not responsible for any missing, incorrect or damaged products delivered more than 30 days after receipt"In addition "All returns must be shipped back to our warehouse prepaid.."Out of customer satisfaction AJ Madison has authorized the exchange for your rack but as it is past time to return the unit would have to be shipped back by the customer. Once the unit is shipped back as the email that was sent to you on December **, 2014 has instructed we can move forward with your order. Please also note that email had the statement "Please note- the item must be sent back prepaid, via a freight carrier, ([redacted] is not an acceptable freight carrier) within 7 business days of this email."Although that time has past as well we will still be able to assist you. We look forward to helping you. Have a pleasant day

Review: I ordered a Frigidaire FFTR2021QS Refrigerator from AJ Madison on 11/**/2014. There was no indication on the website that the product was not available for shipping. I checked the status next day using a button on their site, and I recived an email saying they will ship the product in 2 weeks. I called them today 12/*/2015 I was told by [redacted] that it is still back-ordered and they have an estimate of next week sometime. I checked their website and now it shows coming in on 12/**/2014.

My primary complaint is broken promises by the AJ Madison. First, during the purchase: not advising that product is out of stock, then setting an incorrect expectation of two weeks, then giving conflicting delivery/in-stock time verbally compared to date posted on the website.

Below is the email from AJ Madison/[redacted] dated 11/**/2014.

Good Morning [redacted],

Thank you for shopping at AJ Madison.

We value you as a customer and appreciate your patronage.

Regarding your inquiry about your order,

Your order is scheduled to be shipped within the next two weeks.

The FFTR2021QS which you ordered is on a slight manufacturer backorder. Please understand that you are on the top of our allocation list. Once the item becomes available, your entire order will be released immediately for shipment.

We sincerely apologize for any inconvenience this situation may cause you. You will receive an e-mail notification when your order ships.

Please feel free to give us a call at ###-###-#### option 3 and then option 1 with any questions relating to this matter.

Have a great day!

Thank you, [redacted] Customer Support

AJ MadisonDesired Settlement: AJ Madison needs to ship a product that is the same or better immediately.

Business

Response:

Thank you for shopping at AJ Madison. We are sorry to hear the that were was a manufactures shipment delay on this order.As we are a dealer for the manufacture, all products are ordered from them directly, which allows us to provide the low prices we do. As the manufacture has updated us of a backorder we have provided that information to you as it comes. Your account has not been charged. We only change the account when the unit ships to the customer. If you would like to cancel your order please contact [redacted] with your order number. We are sorry for any inconvenience this may have caused.Have a pleasant day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Blaming the manufacturer now for delays is not acceptable. If the product was not in stock, it should have been clear on the website.This item was at a discount available from several providers at the time. As a resolution AJ Madison is asking to cancel the order when the price has gone back up, this is not a fair solution and rather a loss for me. I have not had issues with AJ Madison in the past however, I want my supplier to be reliable. Can I count on AJ Madison's word to provide products at the advertised prices in the time they promise? Using Revdex.com is the only forum/choice I have to try to compel AJ Madison to keep their promise. Despite the issues with their supply/chain and relationships with the Vendor for which they are responsible, I feel they still need to keep their promises to the customer.How AJ Madison handles this will be a lesson to others as well as for me in the future when thinking of doing business with AJ Madison, especially during the holidays.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for shopping at AJ Madison. We are sorry to hear the that were was a manufactures shipment delay on this order.We do see your order shipped out on 12/** and was delivered to you on 12/**. If you have any other questions please contact [redacted]We are sorry for any inconvenience this may have caused.Have a pleasant day.

Review: I purchased a $1500 refrigerator, at the time of delivery the delivery company brought it into my kitchen and plugged it in and left. After a few hours we noticed it wasn't working, after reading the users manual we called AJ madison who said because the appliance was "installed" (plugged in) we cannot return it and need to call the manufacturer to open a warrantee claim and cannot deal with them anymore. The refrigerator is still broken and I have called AJ madison multiple times to attempt to get it fixed or replaced.Desired Settlement: exchange my refrigerator that was defective upon delivery for one that works.

Business

Response:

Thank you for shopping at AJ Madison.

We sincerely apologize for all the inconvenience you incurred with your order.

Please note that we are one of the largest authorized dealers of appliances in the country.

We strive to have a pristine customer service department and strive to insure that you have a very pleasant shopping experience.

We want you to be a satisfied customer.

We see from our records that your order was delivered on 7/**/14 and service was requested on 7/**/14.

We requested service for the unit and we see service should have taken place 7/**/14.

If you are having further issues please contact us and we will continue to assist you.

Have a pleasant day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

AJ Madison's response was accurate of there actions however nobody has contacted me to repair or exchange the refrigerator. Since the fridge was installed by AJ madison and never worked I would like the refrigerator exchanged with a new working model, I would not like a repair made by the factory warrantee department. It is still broken, I would not be going through this trouble if it was working. The average hold time when contacting AJ madison customer service is >20 minutes for the 3 times I called.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for shopping at AJ Madison.

We are sorry to hear that there is a problem with the Summit unit you received.

AJ Madison is an authorized dealer for the manufacturer. The manufacturer's policy states that an authorized manufacturer's service technician attempts to fix the unit, before replacement is authorized.

We have followed up with Summit to see what the issue was with your unit, but have been informed you refused the service call.

As the unit has still not been examined the manufacturer will not authorize a replacement. All units when ordered come directly form the manufacturer to be shipped direct.

If you are still having issues with your unit please contact Summit to set up an appointment to diagnose the unit.

Have a pleasant day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It took 28 days for AJ madison to get Summit to come my house from the day it was delivered and installed by AJ madison non-functioning.

AJ Madison refused to exchange the refrigerator for a working model and could not get a Summit tech to my house that time. My family was without a refrigerator for almost a month so I had the refrigerator repaired by a local, licensed service company on 8/**/2014.

I would like AJ Madison to pay for the $322.00 repair bill needed since the refrigerator was delivered non functioning and service or exchange was not provided in a timely fashion.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,