AJ Madison

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We are just going in circles here. Everything has been said and re-said. We could not return the unit for a refund because we had the granite counter top cut to those dimensions. The dimensions were non-standard, so we were stuck. Trust me, no reasonable person would have continued to go through the return process that we did unless they had no other choice I will not accept a solution that does not include a partial refund. I hope other consumers will read AJ Madison's responses that effectively say, "Sorry, we know we sold you a low quality unit. We know you had a terrible customer experience. BUT, we can't help you because it's our suppliers fault - a supplier who's appliances we still actively sell."
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

AJ Madison has done nothing to address my issue. All you have done is respond to the last part of the story, that yes, the cooktop now works - 5 Months after it was ordered! You did nothing to address the time, effort, expense, and frustration of installing , uninstalling, repackaging, returning, unpackaging, installing cycle that we experienced. We are well aware of the fact that [redacted] is a separate company. It was your choice to market and distribute their product. We want half the purchase price refunded. We've dealt with AJ Madison's customer service already with zero success.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The unit was delivered and upon first use it did not work properly.  The repairman noted, and I took pictures of the tumbler, which showed previous use.  As the repairman said to me, he cannot be sure that other parts of this dryer have not been tampered with.  That is the reason that a replacement is warranted.  Fraud is involved here.  I have asked that a rep from [redacted] come and inspect the used tumbler, I took pictures and sent them to both AJ Madison and [redacted], and that has been completely ignored by both AJ Madison and [redacted].  Replacement of the tumbler may or may not fix that particular problem, but someone somewhere tampered with this dryer, and AJ Madison is the company I purchased this unit from, and they should be providing me with a replacement dryer.  There is obviously something seriously wrong with the order, purchase and delivery systems of [redacted] ([redacted]), and AJ Madison, when the dryer was tampered with before or during the delivery process.  I ordered a new dryer, I received a dryer with used parts, and asking for a replacement dryer is the only resolution that will satisfy me, and is a reasonable request for a product that I paid over $1,000 for.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that my complaint has NOT been resolved because: 
The refrigerator was shipped and had no gas. I had to pay a company TT$1380.00  to do the necessary work  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

How disgusting that you blatantly lie about this horrendous transactuon, as an attempt to try and get away with it. Why don't you stop lying and scamming me as well as the Revdex.com and just contact [redacted] to get the reference for this transaction, since that is the card we used, that is what we have as a record, and they are sticking to the charge back, especially with this forwarded correspondence.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your email. We have spoken to the manufacture and have been informed they are replacement the unit to you. The unit has shipped and on it way to you. If you have any other questions please let our customer service dept know or the manufacture directly. We are glad to hear your...

issues were able to be resolved. Have a present day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still do not have the serial number and model number from AJ Madison.  I emailed AJ Madison to the email address they provided with the attached invoice and order number. thank you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are sorry we were not able to assist you. We do not provide an area on the website to ship to 2 different address in the same order. Only one address box is provided and the only option available. Have a pleasant day

Thank you for shopping with AJ Madison. We are sorry to hear you have had issues with [redacted]. The option was presented as either a replacement or a refund. There was no option presented to you for a refund plus replacement. As you have chosen to make the replacement with the manufacture there is nothing financial we can assist you with. There will be no monetary compensation given as the unit was replaced. A new unit was delivered and is now in  perfect working order.We are sorry for this inconvenience. Have a pleasant day

Thank you for shopping at AJ Madison. 
LG does serves worldwide. Our local distributor  will not have this unit at their facility until the date provided to you on 9/**.
If the order comes in sooner, we can ship sooner. 
We are sorry for the delay.
If you would like to...

cancel your order before it ships please let us know. 
A customers card is never charged before an order ships. 
Have a pleasant day.

Thank you for shopping at AJ Madison. After looking into your file we do see your credit card we refunded for $999.00 but was prevented from refunding the balance that a check was sent out for. As you still have not received the check and we will be issuing a new check today and sending it [redacted] We are sorry there was a delay and that the original check was lost in the mail. We will provided the tracking number to you via email once [redacted] picks up the envelope. Have a pleasant day

Thank you for your email. After reviewing your order we have seen that the parts needed have been ordered and sent to you. In addition, the manufacture has been in contact with you directly to arrange service.If there are any other issues please let the customer service team here at AJ Madison so we...

can assist you further. Have a pleasant day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
  This response is unacceptable. Is AJ Madison suggesting they would take a different position if an extended warranty were purchase through their organization? If AJ Madison would check their records more carefully they would know that an extended warranty for this product was purchased through AJ Madison, which covers this, and two other major appliances purchased through their company. Unfortunately AJ Madison's response is typical of their lack of professionalism and limited concern for client satisfaction.  The larger issue here is AJ Madison's unwillingness to research the history of this unit, which is most, certainly is a lemon or was not a new unit (maybe floor or display model) when sold. They appear to be unwilling to acknowledge that a query was made regarding the history of the unit.  This goes beyond a warranty issue, as it appears to shed a light on what has potential to be a case of unethical business practices.  It is a sad state of affairs when neither the distributor nor the manufacturer takes these accusations seriously enough to investigate.  They both have their money and customer satisfaction does not appear to be a priority at all.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for your email. We have reviewed your order and would like to apologize for the frustration the backordered unit has caused you. Out of customer satisfaction we will refund the $79.00 split ship fee.  Have a pleasant day

Hello, Our customer service department has sent you emails requesting a confirmation from you so they can assist you in you order: [redacted]
[redacted]
[redacted]
[redacted] Please confirm the email below ASAP ,so summit...

can schedule the pick up thanksPlease respond to customer service so they can assist you with your pick up. Thank you Have a pleasant day

Review: I ordered a Weber Summit S670 grill from AJMadison.com on 5/**/13 for a price of $2499.00. The order was posted to our credit card on 6/*/13. I received a confirmation email from their appointed delivery company (Tru Air) on June [redacted] that the grill would be delivered between 12pm-4pm on June [redacted]. We never received the grill. After several attempts contacting the shipper they declared that their driver was "hopelessly lost" and we would not receive delivery of the item that day. For the next 2 days we had to constantly dog the delivery company to nail down a new delivery date. They never responded. Early on Friday the [redacted] I contacted AJ Madison customer service who guaranteed me that they would resolve the situation and contact me before close of business on Fri. AJ Madison never responded either. Friday evening I sent AJ Madison an email requesting they cancel the order of the grill I never received and to refund all monies associated with the purchase. I received no response from AJ Madison via phone or email by Monday July [redacted], so I contacted them again by phone. I was on the phone with them from over 30 mins (mostly on hold) and the customer service rep said that if we wanted to cancel the grill we never received we would have to pay shipping and restocking charges. I asked to speak to a manager. They took my information but I have not heard from them since. So at this point we have no grill (which we do not want anymore) and have been charged $2499.00.Desired Settlement: We would like an immediate refund of all monies associated with the purchase of the grill without incurring any shipping or restocking fees.

Business

Response:

We sincerely apologize for what happened with the delivery company. Home Direct stated that during the first attempt to deliver his order they were unable to locate his home or reach him via telephone. They were not able to schedule the re-delivery until after the [redacted] of July, at that time it was too late for he had already purchased one locally.

We are having the unit returned and [redacted] will be refunded in full for the Weber Grill

Business

Response:

[redacted], please reconfirm with your credit card company... we definitely refunded you in full for the grill.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On the Feb [redacted], 2014, I placed an online order with AJ Madison Inc. I order an electric cooktop and the order number was [redacted]. I received the merchandise on 3//**/14. After my handyman opened the box and exam the merchdise on 3/**/14 and he advised me to return the merchandise because it required 240 votes. After my handyman left, I called AJ Madison [redacted] and asked whether they carry a electric cooktop that only uses 120 votes. The [redacted] told me that they did not carry any cooktop that uses 120 votes. I told her that the electric line that is already in place is 120 votes and the handyman does not want to run another line because I have a finished basement. He does not want to cut into the finished walls. The [redacted] told that I can return the merchandise if I wanted to. I said OK I would like to return the merchandise. She said she would sent me an instruction how to return the merchandise. When I received the e-mail from her, it indicated that my credit card would be credit minus 15% restocking fee if the the box has not been open. However, if the box has been open the restocking fee would be 30%. These returning policy never clearly stated when I placed the order. The box is sealed with a clear packing tape and it does not take any time or afford to place another clear packing tape on the box. I felt that the company is taking an vantage of [redacted] by no clearly show the returning policy on its website. When I asked the [redacted] that I did not see the returning policy on the website, she replied that we asked that you agree to the terms and conditions. While I was on the phone with her, I asked her to show me where on the website the clearly state this term. She further told me that if I do not agree to the return condition, she would not be able to accept the return or tell me where to send the merchandise to. I felt that AJ Madison have acted in unethical manner. If I would have know and saw the company return policy I would not order the product from them. I have not sent the merchandise back to company because 30% restocking fee out of 238 dollars would come to 71.40 dollars. Please tell that AJ Madison's return policy practice is fare because I do not think it isn't fair that an internet company should be allowed to do this to any [redacted] who have not seen or touch the merchandise the they ordered online.Desired Settlement: I would like to be able to return the merchandise and get a credit back for the charge to my credit card. I should not have to pay any restocking fee at all.

Business

Response:

Thank you for shopping with AJ Madison.

We are sorry to hear of the issues you have been having with your cooktop.

Unfortunately we will not be able to honor your request to waive the restocking fee.

Please see the following disclaimer from our website

\" All returns are subject to a 15% - 30% restocking fee\".

In addition to, \"Returned products must be in brand new condition with all packaging, product literature, and blank warranty cards enclosed in the EXACT condition in which you received them.\"

Since the unit is not factory sealed, there will be a 30% restocking fee.

The policy is can be found on our website under the help center under return policy and terms and conditions.

We see from your notes on file that you have since agreed to the restocking fees and will be shipping back the unit.

Once the unit is received in the warehouse your account will be credited.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The reason that I had to agree to the term for the restocking fee because your [redacted] refused to provide the return address. Your returning policy is not easily find on your website. While I was spoken with your [redacted], I searched for the return policy and condition, I still unable to find. I felt strongly that your company is prcticing un-ethical business behavior especially in your returning policy. [redacted] should not have to hunt for the terms and conditions of your business practice. The cooktop has not even been removed from the original box. I have to open the box to find out what electrical requirement and when my installer told that the electrical line that is already exist is 110 vote rather than 220 vote. He advised me to exchange the cooktop that why I called the [redacted] and ask whether your company carries any cooktop that uses 110 vote. The [redacted] person told me that the company does not carry any cooktop that uses 110 vote. She also was the one who suggested that I can return the cooktop. She further stated that she would sent me the instruction how to sent the cooktop back. When I received the e-mail that when I found out about he restocking fee. I wrote back and said that I disagreed but still wanted to return the cooktop. I called the [redacted] and asked about the restocking fee on the email. She said since you are not agreed to out term we would not able to accept the return. Basically She refused to provide the return address; therefore, forced me to agreed and accept the term of your return policy. I felt ripped off because from shipping fee both ways that I have to pay and your 30% restocking fee. I felt that your business practice is not fair to your [redacted]. I have never dealt with any web base businesses that refused to accept their merchandise and charges restocking fee.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have received your correspondence as submitted to the

Revdex.com. We appreciate the opportunity to address your concerns.

I'm very sorry to hear that the unit you have picked out

did not meet your needs and needed to be returned. We fear that waiving the shipping

and restocking fee is not an option we can offer.

Please understand when the package comes back for credit

or exchange, the manufacturer charges a restocking fee. We are sorry but we do

not have control over that.

Please see the following links listed on our website,

where you placed your order:

We see you have responded and agreed to the restocking

and shipping fees.

We apologize for any inconvenience that this situation

may have caused you.

For additional information or assistance, you may contact

our [redacted] by email us at: [redacted]

We hope we get the chance to work with you again

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In spite continuing to register my displeasure with how the business was conducted and did not get any satisfaction in resolving the issue with this company. One thing that I wished that I did was to read the 140+ complaints that were posted on the Revdex.com website before placing my order. It appeared that I was not the only one who was not happy how the company conducted itself. I place my order because of the claims that the company has A+with the Revdex.com. I do not wish to continue if no resolution could be found. I will never do another business with this company ever again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered and paid for an Electrolux washer and dryer plus 2 matching pedestals as well as installation. When the company delivered my items they realized that one of the two pedestals was missing a necessary part-latch and screws which should have been included(the other pedestal did have it inside) so the 2 delivery guys said sorry we need those pieces. Call the company to send it. So I reached someone in customer service who told me they will call the company the next morning(it was Thursday after 5) and expedite the part to me. Well the next morning I was told that it's shipping out via ups ground. Say what?! I need to wait another week now? That's unacceptable! For many reasons. 1-the appliances-which means a washer,dryer,2 pedestals,and boxes-as of right now are standing around my living/dining room-which is partially blocking my children's playroom. That means that my children are in danger of hurting themselves which I consider a health/safety hazard! 2-I have no way to wash laundry for the next few days bring that my currant machine was already taken away (I paid for removal). And with 2 young children it's a huge problem. 3-I have no place for me or my kids to move around in this house. 4-if anything does happen to these machines until installed,I will be blamed. Even though it's the companies fault for doing this to me. So basically I have a big problem now. If the company would have told me originally that I can't have it within a week I would've refused the shipment. However I was lied to and told that it will be expedited. I asked if a new pedestal can be sent to me but the representative said they already booked that day and it would take until 2 days later to have it. I am angry and I worried about my children's safety.Desired Settlement: I want my appliances installed right away. Tomorow. Like promised

Business

Response:

Thank you for shopping at AJ Madison.

We see the manufacture has sent the missing kit and our delivery company has been scheduled to come and install your units.

If you have any other questions or concerns please contact us at [redacted]

Thank you and have a pleasant day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

first I would like to state that when I originally placed the order, I asked the [redacted] why I should buy from him.he proudly answered that his company gives the BEST service before and after the purchase.well-

AJ Madison did NOT resolve this matter in a timely fashion at all.

the order that they placed for me still did NOT arrive yet as of today-thursday.it was the order that I myself placed with the manufacturer via 2nd day air which arrived tuesday-and AJ Madison ended up installing.so basically,if I hadn't made the phone call myself to Electrolux,I would still be waiting....

now that this matter has finally been resolved,I would like to be compensated for the stress and major inconvenience this has caused me and my family.

Sincerely,

Consumer

Response:

I have been waiting for a phone call or email apologizing for the situation I went through due to a problem from THEIR end.there is one thing I know-a customer should never suffer in any way for a company's error.

this company has given me terrible service throughout this ordeal. I will NOT be buying from them anymore

Review: I purchased a $1500 refrigerator, at the time of delivery the delivery company brought it into my kitchen and plugged it in and left. After a few hours we noticed it wasn't working, after reading the users manual we called AJ madison who said because the appliance was "installed" (plugged in) we cannot return it and need to call the manufacturer to open a warrantee claim and cannot deal with them anymore. The refrigerator is still broken and I have called AJ madison multiple times to attempt to get it fixed or replaced.Desired Settlement: exchange my refrigerator that was defective upon delivery for one that works.

Business

Response:

Thank you for shopping at AJ Madison.

We sincerely apologize for all the inconvenience you incurred with your order.

Please note that we are one of the largest authorized dealers of appliances in the country.

We strive to have a pristine customer service department and strive to insure that you have a very pleasant shopping experience.

We want you to be a satisfied customer.

We see from our records that your order was delivered on 7/**/14 and service was requested on 7/**/14.

We requested service for the unit and we see service should have taken place 7/**/14.

If you are having further issues please contact us and we will continue to assist you.

Have a pleasant day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

AJ Madison's response was accurate of there actions however nobody has contacted me to repair or exchange the refrigerator. Since the fridge was installed by AJ madison and never worked I would like the refrigerator exchanged with a new working model, I would not like a repair made by the factory warrantee department. It is still broken, I would not be going through this trouble if it was working. The average hold time when contacting AJ madison customer service is >20 minutes for the 3 times I called.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for shopping at AJ Madison.

We are sorry to hear that there is a problem with the Summit unit you received.

AJ Madison is an authorized dealer for the manufacturer. The manufacturer's policy states that an authorized manufacturer's service technician attempts to fix the unit, before replacement is authorized.

We have followed up with Summit to see what the issue was with your unit, but have been informed you refused the service call.

As the unit has still not been examined the manufacturer will not authorize a replacement. All units when ordered come directly form the manufacturer to be shipped direct.

If you are still having issues with your unit please contact Summit to set up an appointment to diagnose the unit.

Have a pleasant day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It took 28 days for AJ madison to get Summit to come my house from the day it was delivered and installed by AJ madison non-functioning.

AJ Madison refused to exchange the refrigerator for a working model and could not get a Summit tech to my house that time. My family was without a refrigerator for almost a month so I had the refrigerator repaired by a local, licensed service company on 8/**/2014.

I would like AJ Madison to pay for the $322.00 repair bill needed since the refrigerator was delivered non functioning and service or exchange was not provided in a timely fashion.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,