AJ Madison

Review: I ordered and paid for an Electrolux washer and dryer plus 2 matching pedestals as well as installation. When the company delivered my items they realized that one of the two pedestals was missing a necessary part-latch and screws which should have been included(the other pedestal did have it inside) so the 2 delivery guys said sorry we need those pieces. Call the company to send it. So I reached someone in customer service who told me they will call the company the next morning(it was Thursday after 5) and expedite the part to me. Well the next morning I was told that it's shipping out via ups ground. Say what?! I need to wait another week now? That's unacceptable! For many reasons. 1-the appliances-which means a washer,dryer,2 pedestals,and boxes-as of right now are standing around my living/dining room-which is partially blocking my children's playroom. That means that my children are in danger of hurting themselves which I consider a health/safety hazard! 2-I have no way to wash laundry for the next few days bring that my currant machine was already taken away (I paid for removal). And with 2 young children it's a huge problem. 3-I have no place for me or my kids to move around in this house. 4-if anything does happen to these machines until installed,I will be blamed. Even though it's the companies fault for doing this to me. So basically I have a big problem now. If the company would have told me originally that I can't have it within a week I would've refused the shipment. However I was lied to and told that it will be expedited. I asked if a new pedestal can be sent to me but the representative said they already booked that day and it would take until 2 days later to have it. I am angry and I worried about my children's safety.Desired Settlement: I want my appliances installed right away. Tomorow. Like promised

Business

Response:

Thank you for shopping at AJ Madison.

We see the manufacture has sent the missing kit and our delivery company has been scheduled to come and install your units.

If you have any other questions or concerns please contact us at [redacted]

Thank you and have a pleasant day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

first I would like to state that when I originally placed the order, I asked the [redacted] why I should buy from him.he proudly answered that his company gives the BEST service before and after the purchase.well-

AJ Madison did NOT resolve this matter in a timely fashion at all.

the order that they placed for me still did NOT arrive yet as of today-thursday.it was the order that I myself placed with the manufacturer via 2nd day air which arrived tuesday-and AJ Madison ended up installing.so basically,if I hadn't made the phone call myself to Electrolux,I would still be waiting....

now that this matter has finally been resolved,I would like to be compensated for the stress and major inconvenience this has caused me and my family.

Sincerely,

Consumer

Response:

I have been waiting for a phone call or email apologizing for the situation I went through due to a problem from THEIR end.there is one thing I know-a customer should never suffer in any way for a company's error.

this company has given me terrible service throughout this ordeal. I will NOT be buying from them anymore

Review: On the Feb [redacted], 2014, I placed an online order with AJ Madison Inc. I order an electric cooktop and the order number was [redacted]. I received the merchandise on 3//**/14. After my handyman opened the box and exam the merchdise on 3/**/14 and he advised me to return the merchandise because it required 240 votes. After my handyman left, I called AJ Madison [redacted] and asked whether they carry a electric cooktop that only uses 120 votes. The [redacted] told me that they did not carry any cooktop that uses 120 votes. I told her that the electric line that is already in place is 120 votes and the handyman does not want to run another line because I have a finished basement. He does not want to cut into the finished walls. The [redacted] told that I can return the merchandise if I wanted to. I said OK I would like to return the merchandise. She said she would sent me an instruction how to return the merchandise. When I received the e-mail from her, it indicated that my credit card would be credit minus 15% restocking fee if the the box has not been open. However, if the box has been open the restocking fee would be 30%. These returning policy never clearly stated when I placed the order. The box is sealed with a clear packing tape and it does not take any time or afford to place another clear packing tape on the box. I felt that the company is taking an vantage of [redacted] by no clearly show the returning policy on its website. When I asked the [redacted] that I did not see the returning policy on the website, she replied that we asked that you agree to the terms and conditions. While I was on the phone with her, I asked her to show me where on the website the clearly state this term. She further told me that if I do not agree to the return condition, she would not be able to accept the return or tell me where to send the merchandise to. I felt that AJ Madison have acted in unethical manner. If I would have know and saw the company return policy I would not order the product from them. I have not sent the merchandise back to company because 30% restocking fee out of 238 dollars would come to 71.40 dollars. Please tell that AJ Madison's return policy practice is fare because I do not think it isn't fair that an internet company should be allowed to do this to any [redacted] who have not seen or touch the merchandise the they ordered online.Desired Settlement: I would like to be able to return the merchandise and get a credit back for the charge to my credit card. I should not have to pay any restocking fee at all.

Business

Response:

Thank you for shopping with AJ Madison.

We are sorry to hear of the issues you have been having with your cooktop.

Unfortunately we will not be able to honor your request to waive the restocking fee.

Please see the following disclaimer from our website

\" All returns are subject to a 15% - 30% restocking fee\".

In addition to, \"Returned products must be in brand new condition with all packaging, product literature, and blank warranty cards enclosed in the EXACT condition in which you received them.\"

Since the unit is not factory sealed, there will be a 30% restocking fee.

The policy is can be found on our website under the help center under return policy and terms and conditions.

We see from your notes on file that you have since agreed to the restocking fees and will be shipping back the unit.

Once the unit is received in the warehouse your account will be credited.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The reason that I had to agree to the term for the restocking fee because your [redacted] refused to provide the return address. Your returning policy is not easily find on your website. While I was spoken with your [redacted], I searched for the return policy and condition, I still unable to find. I felt strongly that your company is prcticing un-ethical business behavior especially in your returning policy. [redacted] should not have to hunt for the terms and conditions of your business practice. The cooktop has not even been removed from the original box. I have to open the box to find out what electrical requirement and when my installer told that the electrical line that is already exist is 110 vote rather than 220 vote. He advised me to exchange the cooktop that why I called the [redacted] and ask whether your company carries any cooktop that uses 110 vote. The [redacted] person told me that the company does not carry any cooktop that uses 110 vote. She also was the one who suggested that I can return the cooktop. She further stated that she would sent me the instruction how to sent the cooktop back. When I received the e-mail that when I found out about he restocking fee. I wrote back and said that I disagreed but still wanted to return the cooktop. I called the [redacted] and asked about the restocking fee on the email. She said since you are not agreed to out term we would not able to accept the return. Basically She refused to provide the return address; therefore, forced me to agreed and accept the term of your return policy. I felt ripped off because from shipping fee both ways that I have to pay and your 30% restocking fee. I felt that your business practice is not fair to your [redacted]. I have never dealt with any web base businesses that refused to accept their merchandise and charges restocking fee.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have received your correspondence as submitted to the

Revdex.com. We appreciate the opportunity to address your concerns.

I'm very sorry to hear that the unit you have picked out

did not meet your needs and needed to be returned. We fear that waiving the shipping

and restocking fee is not an option we can offer.

Please understand when the package comes back for credit

or exchange, the manufacturer charges a restocking fee. We are sorry but we do

not have control over that.

Please see the following links listed on our website,

where you placed your order:

We see you have responded and agreed to the restocking

and shipping fees.

We apologize for any inconvenience that this situation

may have caused you.

For additional information or assistance, you may contact

our [redacted] by email us at: [redacted]

We hope we get the chance to work with you again

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In spite continuing to register my displeasure with how the business was conducted and did not get any satisfaction in resolving the issue with this company. One thing that I wished that I did was to read the 140+ complaints that were posted on the Revdex.com website before placing my order. It appeared that I was not the only one who was not happy how the company conducted itself. I place my order because of the claims that the company has A+with the Revdex.com. I do not wish to continue if no resolution could be found. I will never do another business with this company ever again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: purchased kitchen hood on April *, 2015 and shipping company did not deliver product. I was forced to drive 30 miles to pick up item myself. I signed a ticket that stated the packaging was in good condition; however, the there was nothing with regards to contents. after getting to my job site, I immediately called AJ Madison and spoke to [redacted]. I sent pictures of damaged unit and requested a new unit asap. they never called me back. I had to initiate every point of communication. they finally told me they could do nothing since I picked up package and signed for it. I notified my bank and am in the process of filing a claim against them. they have no business ethics. dont not purchase from this company. if you do, make sure to fully inspect item....make the driver wait before signing any ticket. if possible connect unit to verify it is working......Desired Settlement: the item has not been removed from packaging.....wish to have new unit.

Business

Response:

Thank you for your email. We see customer service has already sent the following information to you: The replacement has been authorized. Please mail the actual serial tags from your hood, model [redacted], to the address customer service has provided in the replacement email. If you have any questions please let out customer service department know. Have a pleasant day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased 5 new appliances on 10/**. 2 of the units did not work upon arrival. I contacted the company during the last week of 12/**. I was informed that I had to purchase additional commercial warranties, which I did. Weeks later I was informed that the warranties were void and I was refunded for them. Finally after MULITPLE phone calls and emails to MULTIPLE people I was told that a delivery company would have to inspect the units & confirm that they were defective. The technician that they scheduled confirmed that the appliances were faulty. The appliances were picked up on 2/** by this same company. I was told by AJ Madison that they would send a refund check. I called and inquired for an updated status and received a response on 2/** stating again that the check would be mailed. I still have not received a refund, and I can not get a response to my emails. My claim has been open for 60+days.Desired Settlement: I would rather the company refund the credit card that was used to purchase the initial appliances, instead of waiting for a check to come in the mail. I was told a month ago that a check would be sent.

Business

Response:

Hello, Thank you for your email. The refund check was sent check for $1,848.00 was mailed on March *. Please let us know if you have any other questions. Thank you,Customer Support AJ Madison [redacted]

Review: We placed an order for a range and refrigerator thru AJ Madison on the [redacted] of Dec 2015, with the absolute understanding that it was to be delivered on the [redacted] of Dec 2015 or the first Monday following the holiday ([redacted] of Dec 2015). I was very clear with Elli the sales rep and he stated yes it would be there. It did not. The result is Christmas dinner was take out from the corner store. We bit that bullet. Both of us are Army ( been there done that). The order was to be sent to our Georgia farm house where we spent out holiday with our three children ( and one on the way). We have both spent many holidays away from family and wanted to get one in for all the kids to have a good memory in our new home. AJ Madison assured us we would have the order. I purchased the 5 yr warranty on the items and all hook ups as well as white glove delivery. The customer service (outsourced barely [redacted] speaking individual) was sympathetic and tried her best to no avail to have the delivery service do their job. They did not. After the new year came and went I called and emailed customer service and cancelled my order. We left the home and returned to S.A.F.B. (640 miles away) as the holiday was over and work carried on. AJ Madison did not contact us one time, we initiated all contact. I was told they would review the phone records and make a determination on Monday the [redacted] of Jan 2016. That did not happen. I called again on Wednesday Jan [redacted] and was told they would review the phone records at 5 P.M. that evening and contact me on if I would incur a restock fee. AJ Madison has a 10 day delivery window, they failed that as well. $5400 dollars plus is still not in my account. it will be 30 days in 2 days since the order was placed. I received a call from AM shipping on the [redacted] of Jan 2016 saying they were 45 minutes from delivery. I explained that the order was cancelled, that they were outside the 10 day window and we were not even in the state anymore. All of this known by AJ Madison, yet they did not contact the shipper nor us.

The business practice or taking funds for restocking when they failed on their side to provide the service paid for is despicable. We have spent our lives crossing t's and dotting i's paying attention to details. We have no place for poor business practices or shoddy fund siphoning. We work extremely hard for our money, and we meticulously monitor our spending.Desired Settlement: We would like to have that holiday back, give our children a great memory of Christmas in our new home all together for the first time in 13 years. However, that is impossible. Refund our funds directly to our financial organization, just like it was delivered to AJ Madison. Not a check or store credit or anything of the sort. Refund in full and clean up their bad business activities as well as do what they are paid to do in a timely manner. I would never recommend AJ Madison to anyone for any reason. Life is to short to have to deal with incompetent and greedy businesses who prey on hard working people.

Business

Response:

Thank you for your email. Your sales call has been reviewed. You placed your order on the phone on December [redacted]. The sales rep informed you in the call that the order would not ship out UNTIL the following Friday the [redacted] and from there it would take 3-10 business days to delivery. The sales rep did state "if not the week of Christmas it would be the week of New Years."You went on to say that this would be fine as you were not arriving to the location until the 17th and planed on being there till after the holiday. As the 10th business day would have fallen on the first week of January the above sales rep statement would be incorrect about the week of New Years. For this miscalculation on the sales reps part we have agreed to waive all restocking fees. Your account has been sent to credits and you received an email stating the time frame for the credit. We are sorry for the inconvenience this may have caused you. Have a pleasant day.

Review: I was told my order would be delivered on 3/*/15 between the hours of * and [redacted]. I was contacted on 3/*/15 at [redacted] by the 3rd party delivery company to ask if delivery could be made in 1 to 1 1/2 hours. I asked my contractor to confirm he would be there. He told me a member of his crew would wait. I didn't hear back from the driver until after [redacted]. He indicated he would be at the property in 1/2 hour. I told him to forget it since no one was there any longer. I then called AJ Madison and spoke to [redacted] to complain about what had transpired. I was told the deliver would be made at [redacted] the next morning. By [redacted] I still had not received a call from anyone and the delivery was not made. I called AJ Madison again and was told that they contacted the delivery company and they told them that they spoke to my contractor and he said he would not be at the property until [redacted] so they rerouted the truck and said they would be there at [redacted]. The delivery company was never given my contractor's name or phone # so they totally LIED. I was then told I would hear back in "2 minutes" with an exact delivery time. I did not hear back. I then called a [redacted] to the status department and spoke to "[redacted]", she said the delivery company spoke to my contractor at [redacted] yesterday and he said he would not be there. Again, another LIE. Now I was told I would hear back in 15 minutes with an exact time. I also asked that the delivery company give me a name and phone number for my contractor since they should know this since they claim they spoke to him. If that were the case, they would be able to furnish that information. They CAN'T because they LIED and they don't have it. I am still waiting to hear back from anyone and it is almost [redacted].Desired Settlement: Full refund

Business

Response:

Thank you for your email. We see you canceled your order and have been refunded in full. We are sorry for your issues with the trucking company. They will be addressed. Have a pleasant day

Review: This business delivered a broken refrigerator to our company on 1/**/14. About a week later they sent over a repair man to fix this brand new appliance. A part had to be ordered. The repair man came back on 2/**/14 with the part and deemed the unit irreparable due to an internal leak. Now we are waiting for the manufacturer to call us with a disposition. We understand all decisions are up to the manufacturer however, we did NOT purchase from the manufacturer, we purchased thru a third party supplier and paid a commission (AJ Madison) and they have done absolutely nothing to help the situation. If I wanted to do allt he leg work myself I would of purchased from the manufacturer!Desired Settlement: Come pick up the broken appliance.

Business

Response:

Thank you for shopping at AJ Madison.

We see from your file that the manufacture has replaced the unit directly with you.

If there are any other issues please contact us at [redacted].

We would be happy to assist you in any way.

Have a pleasant day.

Review: We bought this new coin laundry machine, when we received it it looked fine but after the delivery man had left, we went on and hire someone to connect it and after he had connected it it started to leak we call the person we had hire to connect the machine and told him to check it and he found out there was a broken piece inside that cause the leakDesired Settlement: To fix it or exchange it.

Business

Response:

This is in reference to our mutual customer [redacted].

Please be advised that we are working directly with the customer to resolve the issue.

We set up a service appointment for the Whirlpool washer with an authorized certified service technician. The service appointment was originally set up for this morning, 8/** between 8am-12pm but the customer was not able to be there today so she re-schedule the appointment for Monday, 8/** between 1pm-5pm. They will make sure that the unit is working the way it’s designed and working in perfect condition. The customer is guaranteed for the unit to work in perfect condition by the manufacturer. The manufacturer will only authorize a replacement if the unit is unrepairable. We explained this all to the customer and the following is the email we sent to the customer assuring her that we will make sure this is taken care of properly:

From: [redacted]

Sent: Tuesday, August **, 2013 4:38 PM

To: [redacted]

Subject: RE: Order #[redacted]

Hi [redacted],

It was a pleasure speaking to you earlier.

This is to confirm our conversation we had.

I set up a service appointment with A&E Factory Service for

8/** between 8am-12pm.

They will come to your home to see what the problem is and fix

it. If they are not able to fix the unit and they deem it as unrepairable then

we will authorize a replacement. However, because you purchased a commercial

unit the warranty only covers parts but not labor. Out of customer

satisfaction, we will pay for the labor for this appointment. Unfortunately,

they don’t accept credit cards over the phone so whatever they charge you

please forward me a copy of the invoice and we will reimburse you in full for

the labor.

Please let me know if you have any questions.

Thank you for your patience in resolving this issue.

________________________________________________________________

Please let me know if you need any additional information.

Thank you,

AJ Madison

###-###-####

Review: I placed an order with AJ Madison on October [redacted]. I was told all items were in stock and should be delivered within 7-10 days. After following up 9 days later the product had not yet been shipped and confirmed via email. Numerous calls and emails to my sales person were not responded to. After following up again an additional 3 days later was told by another associate that a portion of my order was on back order until mid to late December and that there was nothing that could be done as the delay was caused by the manufacturer. I asked for a credit as I have already been charged for the items that will not arrive for another month or more and was told that could not be provided since a portion of the order had already been shipped.Desired Settlement: If the product can not be delivered within the promised time frame, that information should be communicated at the time of purchase. We now have custom cabinetry built for these pieces and their exact specifications so we had no choice to look for an alternate vendor.

Business

Response:

Dear [redacted],

Thank you for shopping with AJ Madison. We value you as a customer and appreciate your patronage.

We apologize your some of your items being on backorder. I do see we have refunded you for the items you wished to cancel. We hope you are enjoying the rest of your order that you received from us.

Please feel free to contact us if we can be of any further assistance.

Business

Response:

Dear [redacted],

Thank you for shopping with AJ Madison. We value you as a customer and appreciate your patronage.

We apologize your some of your items being on backorder. I do see we have refunded you for the items you wished to cancel. We hope you are enjoying the rest of your order that you received from us.

Please feel free to contact us if we can be of any further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On August [redacted] I ordered 3 appliances from AJ Madison. I made two phone calls that day and spoke both times to [redacted] ext [redacted]. This salesperson advised me on different products and later that day I called back in to place the order. Per [redacted], after I received my products, I would have 2 days to examine and call back in with any issues. I received my products on August [redacted]. On August [redacted] (within the 2 day window) I called back to AJ Madison and spoke with [redacted] at ext [redacted] explaining that the over-the-range microwave wouldn't work. I indicated to him that based on his explanation of the product, I purchased that particular item. Come to find out, he was wrong when indicating the correct product knowledge. I explained to him that I would need the other item. He very rudely indicated that I would need customer service for that and abruptly transferred me. Matters quickly went downhill from this point on. I was able to speak with a customer service rep that explained to me all calls are recorded and that a manager would review our call ([redacted]) and see what was said. Customer service indicated that I would have a call back before business end that day, August [redacted]. To this point, I've called in 5-6 times and still have not have a call back. On Friday, August [redacted] I called 3 times. The customer service indicated and promised that I would have a call back, never happened. Today is August [redacted] and still no resolve. As I indicated before, please listen to any and all calls I've made into the business. You will clearly see that the Salesperson gave me misinformation which lead to this issue. All I've asked for is AJ Madison to send out the model that will actually work for me, pick up this incorrect item, and refund the difference in the two prices. Thank you.Desired Settlement: As I indicated before, as resolve would be to send out the correct product needed, take back the incorrect product, and refund the difference of the two.

Business

Response:

This is in reference to our mutual customer, [redacted].

Please be advised that all pending issues have been resolved with the customer directly on 8/**/2013.

We placed a new order for the customer for the correct product the customer needed and scheduled a pick up for the incorrect item the customer received. We told the customer once the incorrect item is picked up and returned we will issue the customer a full refund for the returned item.

The customer is now completely satisfied with their purchase from AJ Madison.

Please let me know if you need any additional information.

Thank you,

AJ Madison

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On September **, we informed AJ Madison ("AJM") that the Viking gas cooktop (VGC5305BSS) we ordered was damaged and that we would like to exchange it. After receiving no response, we followed-up with AJM on September **. On September **, AJM requested that we provide photographs and a description of the damage. We supplied the requested information on September **.

Despite the fact that we followed-up with AJM on September ** and **, and October * and *, to date, AJM has not confirmed whether it will exchange the damaged cooktop.

On October *, AJM claimed that it had contacted Viking and that "Viking will be scheduling a service to come out and check the unit." However, no one from Viking has ever contacted us.Desired Settlement: We would like to return the cooktop to AJM and receive a full refund.

Business

Response:

Thank you for your emailThe manufacture has stated the part was delivered to service company.[redacted]. Service was done to replace the part and resolved on 11/**/15 Have a pleasant day

Review: I will try to keep it as condense as possible. Ordered the product ** nov. , took two emails to get a response by email several days later. They love and provide a tracking number that never worked. Emailed two later and asked where the washer is. Three days later they send a poorly written email again referring to tracking nbr that doesn't work and approximated the delivery date that was not remotely correct. Machine delivered * dec. the nerve weeks later and only heard from the delivery company the day before, advising us it was basically a inconvenience to,deliver early because there was a rush on it. What? A rush. Never heard from aj Madison ever. Nearly a month later , Of course the machine is defective does not spin leaving completely soaked clothes. Informed them by email the next day with of course no response by email still. Called on Monday , dec. *, waited on the line for over 30 minutes to speak to representative that advised nothing they can do but and a poorly worded email to have whirlpool call. Two days later still no call. We are without a washing machine and had to wring out our clothes on our own. Finally today some poorly worded message again comes from whirlpool assigning a time for service which isn't till ** dec. at a time that will not work. We are fed up with this rip off of a company ,, where they offered No resolution for our ot having a washing machine and basically say too bad so,sad. Sent email again this morning before appointment assigned complaining again and advising we will tolerate no further repulsive disgraceful service from aj Madison and advised they will need to come and get the defective machine as we need a washer now. Most next week or when aj. Madison holds up to the service they claim to offer. We want nothing to do with this pathetic vendor who will only fail,, dissapointed, lie and steal our money and expect us to sit back and just wait till they feel we deserve to be taken care of. NEVER DALT WITH SUCH A HORRIFIC COMPANY MUCH LESS A FRUSTRATING TIME CONSUMING ORDEAL. WE WILL NOT WORK WITH THEM, AND INCURR ANY FURTHER EXPENSE. THIS IS RIDICULOUS AND UNACCEPTABLE.Desired Settlement: We have removed the machine and are purchasing another machine as advised,to them, by email and phone which of course is yet to be addressed. It will be on the garage where they can arrange a truck to come and get it, and hopefully they will not sell it another customer and put them through the pathetic customer service they provide. We are not paying one dime of a machine that after a month doesn't work and will,most definitely not deal with this company. We will not accept store credit, replacement or any feeble apology. Just cancel our credit card we applied for when buying, thank god, or they would rip us off and keep our money. We are not going to schedule a repair, of what on a new machine. I think not, only will lead to more frustration and more time without a washing machine. We have gone long enough without a washer, Tolerated enough disgusting service, to ever trust any representative of this company. I am the customer, not them. And the nerve to think we will tolerate such a debacle and ever trust they will take care of ANYTHING. This is repulsive at best and have spent far too much time on just getting a washing machine.

Business

Response:

We are sorry to hear that there is a problem with the unit you received. Your product comes with a 1 year manufacturer warranty. When a service technician comes to your home, they will repair the unit for free. In addition, the manufacturer will not authorize a replacement unit unless one of their service technicians deems the unit not fixable. The below notes are from the service company the manufacture sent to you free of charge. A Best Service representative spoke to [redacted] on 12/**/2014 ,and the technician arrived to service his appliance on 12/**/2014. No one was home, and multiple calls have not been returned. Furthermore, a note was left on the consumer's door. Best Service has not closed the service ticket yet, and will attempt to contact the consumer once more.If you need to have AJ Madison set us service again so service can come out to look at the unit to confirm your issues please let us know at [redacted] Once they come out and are allowed to confirm then claims AJ Madison can then speak to the manufacture on your behalf. We look forward to hearing from you. Have a pleasant day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As I have stated in original email and your non response to my phone call advising you within 24 hours this machine does not work. Again and I am not going to repeat it, WE DO NOT WANT THIS MACHINE. As you say , not true, the service you rudely set up on a machine we said we will not accept, and ignored. Who do you think you are. To take nearly three weeks to deliver, what did you think we would do with all our laundry only to find out you sent a defective machine . We ARE NOT going to take a machine that needs fixed right out of the box. As we have advised we need a laundry machine now , not two months later. Your repair people called and assigned a time that will not work. When contacting them, their pathetic service was to call the night before with a time. Never called. They are lying, they showed up when we were not here. Again , who do you think you are to inconvenience your customers so poorly. Sent you emails that you never responded to. As with any reputable vendor, if you sell a defective piece of junk, you take it back. Not expect your customers to wait weeks for a response , much less not answer emails at all. it is now since ** nove, when we ordered, and now jan * with nothing to use. Are you on a another planet? AGAIN, you need to send a truck and come and get this machine out of our space. We will NEVER do business with such a horrible company that would have the nerve to expect us to wait weeks on end to get a working machine. It is completely unacceptable to even take so long to respond to this Revdex.com complaint. What a joke. We are not going to pay one dime, for your inability to treat your customers with such disrespect. It's obtuse at best. We have had to resort to using out old machine and are not going to wait till you disrespectfully decide whether it's fixable or not. We want NOTHING further to do with your pathetic company. What company blames the manufacturer for selling a broken machine. Any run of the mill company would stand by the customer , take it back, and hope you've not lost a customer. Well you have and we are filing every known complaint, and trying to reach as many people as possible to not go through what we've had to endure. Save your apologies, they mean absolutely nothing to us. y three weeks to deliver ,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer received delivery on December [redacted] (please see attached signed proof of delivery)Stated on the signed Proof of Delivery is the return policy as well, which states “You must contact us within 48 hours of receiving your item if the product is damaged or does not meet your needs” The customer emailed AJ Madison at 8PM (after business hours on 12/**) the email is not recoded or seen until 12/*, one week after delivery.(please see time stamp on customer email) [redacted] Inquiry: Could it get any worse, it took you two,and half weeks todeliver this machine, came without rebate promised of 75.00 when Purchased sentemail yesterday of course no reply and now the machine sounds Like it is going to fall apart. Does not spin correctly leaving the laundrysoaking wet. This is disgusting. You need to refund my money come and get thispiece of garbage. This is all too unreal. How,dare you sell defectivemerchandise. Unbelievably irate . Someone better take care of this immediately. This is just sickening. AJ Madison immediately set up service for the customer with the manufacture to receive confirmation that there is in fact something wrong with the machine.In accordance with the manufactures policy, as stating in our policy. The customer to this day refuses to accept service, free of charge under the manufacture warranty, to allow them to confirm the customers complaints.Once the customer accepts the manufactures service the order can move forward.Please have the customer contact our customer service department and we would be happy to assist the customer. Have a pleasant day. At this point in time there is no proof of an issue with theinstalled units as the customer refuses to allow service to inspect/ confirmany issues. Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It's really pathetic , their answer. Time stamped . How can ny state allow such fraud. Attempts were made by calling this pathetic company the day after arrival when we discovered it did not work. They are complete frauds and liars. All over the internet on just about every known consumer outlet the story is the same. They claim they do not recieve messages in time. Would not ny state find this to be completely a fraud and a rip off. How many times are we going. To go back and forth with the same redundant answers. As we have said on numerous occasions we are no longer dealing with this fraud of a company. They were contacted by phone which would not record a complaint the next day, hung up constantly due to the fact they were never available to answer the phone. And to stand on 5 minutes and 2 seconds is a crime and fraudulent. Because this is made public, we will ONCE AGAIN make our response. We are NOT dealing with this fraud company , they need to send a truck and pick up this piece of garbage and be done with it. We have filed several complaints with various agencies along with the credit card company to stop this fraud from happening to any other customers. AGAIN it is all over the internet as to the fraudulent pathetic company this is. Our only mistake as not doing enough research on the continued multitude of complaints and disgusting horrible rip off customer service they claim to offer. AGAIN we are not going to accept anything other than their picking it up on the truck they,left it off. Everybody is a vendor for,the manufacture , to have the nerve to pawn it off on their customers and if maytag cared enough about there reputation they would never put a customer through this. There are numerous customers complaining about the same thing , and the Revdex.com ny state doesn't seem to take it serious. Any vendor known to man would simply take the machine back due to,it not working or not what it should,be. Previous correspondences never mentioned the clause about 48 hours all of a sudden when they are called on it suddenly there is a time stamp. Huh, what a joke. An excuse they are using to fraudulently rip off customers. AGAIN, they need to do the work, not there. AGAIN, WHAT DO YOU THINK WE HAVE BEEN USing FOR LAUNDRY ALL THIS TIME. A ROCK. Who in their right mind would accept a expensive unit that doesn't work right out of the box. And they are liars, they did not set up service immediately , that wold have been the day after we recieved it. The pathetic company they use, called several days later assigning a time, when they knew in fact that we had sent a email and made several attempts to contact them before that date. If this Fuad company thinks we are going to wait a week along with the nearly three weeks it took them to get here before we do our laundry , their dreaming. They knew right away it did not work and did not wring out clothes laving us with sopping wet clothes and are fraudulently ripping off their customers under a pathetic excuse of a warranty. Any vendor offers the same manufacturer warranty, however a reputable and non fraud company would take it back immediately and refund their customers money. AGAIN this is the m.o. This company operates under thinking that all their customers will tolerate such fraud. AGAIN , the only resolution is to come and get this machine out of our garage. We will have nothing to do,with this fraud, and will do everything to stop others from going the ought the same thing. If they care a put their customers so much, why have we not heard one word from them since December [redacted]. Not one word, not one response by email, not one phone call. E reason why there may be 5 minute and 2 second lapse for a weekend what a fraud and a joke, is because they are impossible to contact in a timely fashion. Of journey all purposeful ,Nothing but fraudulent liars. And the Revdex.com of ny state must stop them. What is it going to take. Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have outlined below the sequence of events leading to my dispute of the above referenced issue:

Date Action

8/*/13 Ordered 3 appliances from AJ Madison (“ADM)

8/*/13 Notified by AJM via email that order will be shipping in one to two weeks

8/*/13 Notified by [redacted] that order has been shipped via [redacted]

8/**/13 [redacted] delivered the 3 appliances to house

8/**/13 My general contract called and advised that the dishwasher (1 of 3 appliances) panel is damaged.

8/**/13 I called AJM to advise that the cover panel was damaged during shipment. [redacted] requested that I email photos and serial # of the unit and they will review and send a replacement cover panel. I sent and email attached photos per their request.

8/**/13 I emailed AJM twice asking when the cover panel for the dishwasher will be shipped.

9/*/13 AJM responded to my 8/** emails stating that the replacement panel will be shipped within 7-10 “Business Days”

9/*/13 Cover Panel still not received. General contractor installed the dishwasher and planned to replace cover panel once it arrives. General contractor advised that he installed the dishwasher and said via a text message . . . “dishwasher is no good the base is leaking. Call them and have them send u a new one”

9/*/13 Sent email to AJM from me dated 9/*/13 advising that the Dishwasher is leaking and that I want it replaced. Further I notified them that I put a stop payment on the credit card.

9/**/13 AJM finally responds to my 9/*/13 email stating that “since the unit is installed we need to schedule service for the unit to see why its leaking mabe the unit wasn’t installed properly. If service deems un-repairable, AJM will replace the unit. This response from AJM is the crux of this issue for me: I did not want to accept a brand new dishwasher with problems from the beginning. AJM sent the service technician anyway several days later: I spoke with the service tech the day he arrived and told him that I did not want the unit repaired. I did not have a problem that he wanted to check it. The service technician told me “I do not blame you, I would not accept it either if I were you”.

9/**/13 I called AJM on 9/** or 9/** (I cannot recall the exact date) and asked to speak with a supervisor in Customer Service. The Customer Service representative tried to transfer me but the supervisor would not take my call. According to the Customer Service representative, the supervisor was on the phone to a Whirlpool representative explaining the situation to him. I explained to the Customer Service representative that I have been delayed beyond belief due to problems with [redacted] and the [redacted] appliance and that I need to get the work completed so that I can get the house listed for sale. Their delays and poor customer service costs me a lot of money --- missed opportunity in the market. I told her that I had to get it resolved immediately. I never heard from AJM again. They never returned my calls or emails in an effort to rectify this to my/our mutual satisfaction.

In one of my many calls (on 9/** and after), I explained that I was unaware that the dishwasher was leaking. I became aware that it leaked only after it was installed and hooked up: How else can it be determined that the unit is leaking until it is installed and hooked up? Moreover, as stated in my email message, it is obvious that the damage to the cover panel was likely caused by a forklift dropping the appliance which is why it leaked once installed. My general contractor did not have a forklift on the site; the damage to the cover panel was discovered after the box was opened. This damage was known prior to it being shipped!

It is not unreasonable that I would not accept a brand new damaged and inoperable dishwasher. I kindly request that AJ Madison stand by their customer service promise that they stand by their customers throughout the process. I would have preferred that the dishwasher be delivered in operating / new condition as was the case with the other two appliances that were delivered. My objective was to get them installed for immediate use. Instead I have spent hours trying to resolve this issue with virtually no help from AJ Madison customer service.Desired Settlement: An immediate refund and removal of the damaged appliance from my property.

Business

Response:

We are sorry to hear that there is a problem with the Dishwasher you received.

AJ Madison is an authorized dealer for the manufacturer. The manufacturer's policy states that an authorized manufacturer's service technician attempts to fix an installed unit, before it is replaced.

As you have refused service the manufacture is refusing to replace at this time. Once the unit is serviced we can move forward with your case.

Thank you for your cooperation in this matter. As one of our valued customers, your satisfaction is one of our primary concerns. Please accept our most sincere apologies.

Business

Response:

Thank you for shopping at AJ Madison.

If you have any other issues please let us know.

Have a pleasant day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution per the attached email is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a refrigerator on September [redacted] from AJ Madison, and it was delivered about 3 weeks later. The refrigerator that was shipped was the wrong product. I contacted AJ Madison customer service rep [redacted] on 10/*, 10/*, 10/*, and 10/** because to obtain instructions for returning the refrigerator free of charge. [redacted] responded after my 10/* email and on 10/** and both times she said she was looking into the issue. I have not heard from her since 10/** and the refrigerator is still in my house.Desired Settlement: I want AJ Madison to (1) confirm that they have refunded all charges for the refrigerator, including delivery, and (2) promptly provide me with instructions for returning the refrigerator for free.

Business

Response:

Thank you for contacting AJ Madison.

We have looking into your order and see we have informed you that the trucking company will be picking up this unit.

The pick up is set for 11/*/2014.

If you have an other question please let our customer service assist you.

Have a pleasant day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] The dispute involved both (i) a refrigerator and (ii) a warranty for the refrigerators. While the merchant refunded my credit card for the amount of the warranty (spelled out in my complaint), they have not yet credited my credit card for the amount of the actual refrigerator purchase. They finally scheduled pickup of the refrigerator for today, but they have not yet refunded me for the cost of that item.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for shopping at AJ Madison.

As you had placed a charge back on the account through your credit card company, they have already refunded you for your order.

Have a pleasant day

Review: I purchased several new washers & dryers. They were shipped on 10/**/2015. They were stored in a heated indoor environment. They were installed in December. Upon trying to run the appliances through an initial test, 1 of the washers & the set of dryers both shut off after a few minutes. Called the manufacturers & performed all trouble shooting. Checked the breakers & outlets as well. Called AJ Madison on 1/5 & was told that we only purchased the residential warranties & needed to purchase the additional commercial warranties. Purchased on [redacted]. Called warranty company & they scheduled repairs & then cancelled & said that they do not cover the appliances since they never worked upon delivery & that it was AJ Madison's responsibility. I have spent weeks & multiple hours on the phone wit AJ Madison trying to get a resolution. They refused to ship replacement appliances bc they said they won't refund once the appliance is installed. Well, how do you know if an appliance is faulty if it's not installed? You wouldn't know that it didn't work properly unless it was installed. They also refuse to repair it. These are brand new appliances. I should not be having this issue. I've emailed them today with no response and can't get through on their [redacted] number either. It's had a busy signal for over an hour.Desired Settlement: These appliances are brand new and have not worked for one complete cycle. I expect them to be replaced. We have spent over $1,000 on warranties and haven't even been able to get a repairman to look at them in a month!

Business

Response:

Hello [redacted], We are instructing AM Home Delivery to pick up the two DOA units, GE washer, model #[redacted] and Whirlpool dryer, model #[redacted]. Once the pickup is completed, we will issue you a full refund for both units. We sorry that there was so much trouble with the units, and that we weren’t able to get them working for you. Have a pleasant day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I am still waiting for AM Delivery to schedule the pickup. So far it's been 49 days spent trying to get this claim resolved. I'm hoping that it's not very many more, and I would revamp the customer service and claims departments for more efficient service in the future.

Sincerely,

Review: I ordered a refrigerator on Dec [redacted], 2014, order #[redacted] . It is now Jan *, 2015 and I still do not have the refrigerator. When I ordered the refrigerator, I was told that it was in stock in New York and it should take one or two weeks for delivery. The website showed that the refrigerator was in stock.

AM Home Delivery is the shipping company, tracking # [redacted]. After some research, I found a number to the trucking company. They told me it would be delivered Monday, Jan [redacted] between 5-9pm. I am having this delivered to my weekend home which is a one hour drive for me. I made the trip there and around 7pm they told me the delivery was rescheduled for the next day between 5-9pm. So I called ahead this time and they said the truck was making one more stp and they were about an hour away, so I drove the hour drive again. At about 6pm, they called again and said the delivery was rescheduled again for this morning. I still don't have the refrigerator. I sent several emails to the salesman, [redacted], no response at all after I purchased the item. My credit card was billed Dec [redacted].

I sent several emails to the shipping company asking them to deliver to my primary residence since they have now cancelled 3 times.

No responce yet.

I will never purchase from this comapny again.Desired Settlement: I want my refrigerator delivered to my [redacted] home today between 5-9pm.

If it can not be delivered today, it will need to be delivered to my [redacted] residence on Friday the [redacted] between 5-9pm. I prefer shipping method if it can be guaranteed to be delivered on Friday.

If not, I would like to have y money refunded.

Business

Response:

Thank you for your order. We see your order was delivered on 1/**/2014 according the shipping company. If there are any outstanding issues please contact our customer service department at ###-###-#### or by email at [redacted]Have a pleasant day

Review: I ordered a downdraft vent from the above mentioned vendor. I ordered it with the understanding that it was "Quick shipped" as advertised on their website. After completing the purchase, a couple of hours later I received an email stating that the item would be shipped in one to two weeks and I would receive an email when it shsipped. I was upset with the new terms. After a week with no notice I called to cancel the order. The woman that answered the phone said she would look into it and call me right back. I received an email the next day stating it would be the following week before it shipped. I contacted the company today to cancel and this time they would allow me to cancel by charging me $250. They said the item shipped on the [redacted]. An email was sent on the [redacted] which was two days after I originally called and told the woman I wanted to cancel and she said he would call me back.Desired Settlement: In looking at the Revdex.com complaints it is apparent that many of their customers have the same issue of buying and then waiting for shipment. I wonder how they maintain an A+ rating. I want a full refund for something that I have not received and not be charged a delivery fee which is not stated in their website for an item that had free shipping.

Business

Response:

Thank you for shopping at AJ Madison.

We have received your correspondence as submitted from you.

I sincerely apologize for any inconvenience this has caused you.

According to the notes and recoded called being reviewed the order went as follows:

6/*/14- order was placed, less than an hour later an email was sent to you that the unit will take 1-2 weeks as of short stock and

your remote area location.

6/**- (one week later) customer inquired to ship date. Same day the update was give that within the next week the order will ship

6/**- the order ships, shipped email was sent to customer to notify of shipping.

6/**- customer calls in and requests to cancel as they cannot use the unit behind an oven.

The websites product page does state “These units are not for installations behind ovens."

As the order was shipped and the order has been refused due to customer error all shipping and restocking fees will apply as stated in the return policy and terms and conditions that were agreed to before placing the order. (see attached)

In addition this information is also sent with the order confirmation that is emailed to each customer at time of placing

there order as well as the shipping confirmation that each customer gets and can be located at any time on the AJ Madison website under the help center.

Unfortunately we are unable to honor your request for a refund for the shipping and restocking fees.

We hope you will not judge us by this unfortunate experience and you choose AJ Madison for future appliance needs.

Thank you

Review: I recieved a whirlpool electric stove that was damaged. The stove has been dropped or hit in the bottom corner making the stove not straight nothing lines up correct on the stove. The bottom draw won't shut right and the top of the stove is not in alignment. I contact AJ madison twice and the want to send a service man to try to fix the stove. I have ha99d nothing but problems with AJ Madison, the first order I made they sent the wrong stove, so I called and told them it was the wrong stove so they stopped ship and charged me restocking fees then I ordered the right stove and they sent me this damaged stove and they won't take it back. They also are trying to charge me for $99 for shipping when the website says free shipping I am not asking for alot. I just want the stove picked up and returned and I dont feel I should be paying anything for the stove. I just want it gone and I will take my business else where and move on with no hard feelings. The stove has not been used or anything like that. Please help us in this matter, thanks and have a nice day. [redacted]Desired Settlement: I Just want the stove picked up and taken back to AJ Madison with no charge to me I will go some where else and buy a stove. I feel I have done nothing wrong and they shipped us a damaged appliance.

Business

Response:

Good Morning [redacted], We have contacted AM TRUCKING and they will be calling you to schedule the pick up of this unit. Please let me know when the unit is picked up so we can credit you accordingly. Have a pleasant day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

as long as I am refunded all my money and not charged any fees I am ok with everything

Sincerely,

Review: I ordered a hood on 6/**/15. I tracked my order online on 7/*/15 expecting to see that it would arrive any day. I found that the order was still "processing" so I called AJ Madison customer service. I was told that the "July [redacted] holiday messed things up" and that my hood would arrive at AJ Madison from the manufacturer on 7/*/15. They assured me I would have it on 7/** or 7/**. On 7/*/15 I checked the status again and found it to still be "processing". I called at that time but found it was after 5:00 EDT and they were closed. I called back on the morning of 7/**/15 and was told the hood still had not arrived and that they would get me some answers and call me back. I waited until a few minutes before 5:00 EDT and called back after not receiving a return call and was sent to voicemail saying that I reached AJ Madison after hours. I left a message. I then went online and sent a message through AJ Madison's site. On 7/**/15 at noon EDT I still had heard nothing back so I called again. I was now told a different story that the hood was initially shipped from the manufacturer but that the carrier never delivered it to AJ Madison and that AJ Madison "lost track" of my order and didn't realize they hadn't fulfilled it. They told me the hood would arrive at AJ Madison on 7/**/15 and they would "expedite" shipment to me in 4-5 business days for my trouble. This was what they had already told me the shipping time would be from the first phone call. I called them out on this and asked if they were willing to do anything to compensate me for over 2 weeks of delay on an item that gave no indication that it was not in stock. They offered me a 3 year warranty on the hood. I explained that this did nothing for me as I would expect the hood to last much longer than that without any failures at $610! I was eventually passed on to a "[redacted]" named [redacted] who also stated that they could do nothing further for me except to cancel my order if I wanted. At this point I explained for the [redacted] time that I have a custom cabinet that was built to accommodate exactly this model hood. At this point I would have to re-order from another company which would take at least as long to get the same product. I explained that I am a repeat customer to AJ Madison but would no longer shop with them if they were unable to show me that they could service a customer any better than they had thus far on this transaction. She said she would look into this further and assured me she would call me back "within the hour". Our call ended at around 12:15 EDT. I waited until 4:00 EDT and never heard back from [redacted]. I then called back and asked for her. I was told she was not at her desk and that she would be asked to call me back immediately when she returned. I waited until 4:55 EDT and never heard back from [redacted] again so I called back. I was able to get [redacted] on the phone then. She told me that she had been unable to reach the manufacturer of the hood to see if they could do anything for me and that was the reason she had never called me back. I explained to her that I did not purchase this from the manufacturer and did not feel that they owed me anything at this point. I explained that I was her customer and that I expected AJ Madison to take care of me. If the manufacturer did not take care of their customer (AJ Madison) then they could work that out. I asked her again if she could offer to do anything for me to keep me as a customer and she said she could only offer me the free 3-year warranty. I accepted that and told her I would never shop from AJ Madison again and would start spreading the word about how poor their customer service is. I asked her if that was the result she wanted and she responded "no'. I asked her if she was willing to satisfy her customer so that didn't have to happen and she said she couldn't do anything for me.

I am shocked that a customer service [redacted] could find no better solution than to offer a warranty, that essentially will have no value, to try and satisfy a customer that has given them repeat business over a 4 year period. I am even more shocked at how I was given different stories on different occasions as to why they were failing to fulfill my order satisfactorily to begin with. I can't believe they wouldn't realize the lies would fall apart when the situation did not play out along the story line they made up. It was clear that their goal was to simply get me off the phone so they did not have to do anything more. No one was interested in looking into what the root of the problem was and resolving it.Desired Settlement: As I explained numerous times, the delay in this shipment is costing me both money and time. Both are very valuable to me. I have a contract and have paid for my cabinet installer to manufacture a hood enclosure and install it with the hood when installing our kitchen in our house currently being built. the cabinets and installer have traveled from 800 miles away. He has completed the rest of the job and is now returning so I will now have to pay for someone else to install the hood. Essentially I am forced to pay for the same service twice now due to the delay in shipment of my order. AJ Madison should help compensate me for the added costs their delay has caused especially since they made zero attempts to contact me and let me know that an unforeseen delay had occurred. Had that happened in time I might have been able to adjust the installation accordingly and saved myself this expense.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We ordered many cabinets from AJ Madison

We had ordered many different appliances for our new kitchen from AJ Madison appliances. Among them was a 48" Subzero refrigerator that had 3 delivery men struggling to get into our home. Bringing the refrigerator up our steps they rested the refrigerator on the edges of the steps, thus breaking 3 steps. It was notated on the delivery receipt.

We were told that if we submitted an estimate they would pay for it. They didnt accept the estimate nor would they do the repair themselves. All we want is the steps to be in the same condition as before the damage. I sent many requests since July 2013 and have hardly heard from them. I havent heard from them in a few months now.Desired Settlement: All we want is the steps to be in the same condition as before the damage.

Business

Response:

Thank you for shopping at AJ Madison.

We have contacted the trucking company that delivered your appliances to you and have made an inquiry about an update to your steps for you.

This was there response back:

Good

Morning,

Yes we will be taking care of/fixing it.

I had advised customer as such.

We had been advised it is not recommended to fix during this weather.

snow/rain etc... if he is insisting we do it now we will but it is inadvisable.

If you would like the steps fixed now they will do so. If you would like to wait for better weather as advised please contact the trucking company directly.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi [redacted],

Thank you for taking the time to talk to me this morning. Please be aware that I haven't been contacted by AJ Madison for many months to solve the problem. They had asked me to get a local contractor for an estimate, and when I did they claimed that he was overpriced.

Though they said they would look into it, I haven't heard from them in countless months regarding fixing my steps.

The claim that they wrote that they said that they would fix it in the warmer months is untrue as I have all their emails. I was never told anything by them regarding them fixing the steps. I challenge them to show us such an email.

The main problem with them tis that I send them a follow up email mail every few weeks, and they just ignore the emails.

Thank you for your help in this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for shopping at AJ Madison.

We have been in contact with AM Trucking and they have confirmed they have been working with you in this matter.

If there is anything more that is needed please contact our customer service department at [redacted]

Have pleasant day

Thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,