Alabama At Home, Inc.

There was a manufacturing issue with the Copper Fit Tough Knee The ETA in our warehouse is 8/29/ As soon as they arrive the back orders will be shipped out *** *** credit card will not be charged until the order ships We apologize for any inconvenience this may have
caused

*** *** placed an order over the internet on 1/16/for the Copper Fit Sleeves The promotion is a BOGO You buy sleeve for $plus $S & H You then get a second sleeve for just the additional S&H charge of $ *** *** ordered BOGO Knee
Sleeve and BOGO Elbow Sleeve He called our distribution center on 1/18/to change his email address He called again on 1/18/inquiring about the amount he was chargedThe representative explained what was on the order He just wanted elbow sleeve and knee sleeve The representative explained you can not interchange the productYou get of either the knee or elbow sleeves not and The order was delivered to *** *** on 1/27/ He again called our distribution center twice on 1/29/to say he was not happy with the product and wanted to returnThey gave him return instructions and as a courtesy gave him a partial refund of $to his credit card They told him when the product was returned he would get an additional refund As of today, 2/10/product has not been returned

Complaint: ***
I am rejecting this response because:
The *** tracking number is *** with no status since 5/1/2017. I have *** researching with ID # ***. I have done all I can do to return this product. I have emailed back and forth with MaKayla M*** I have kept the emails and I will gladly forward those to you
Regards,
*** ***

*** *** *** placed an order over the internet on 3/11/for the Copper Fit Tough Knee Sleeves When an order is placed they give the consumer a 4-week time frame to receive the order If a product is on back order and will take longer than the 4-weeks they mail the customer a
post card asking them if they still want to wait for the product or cancel the order Unfortunately the Copper Fit Tough Knee Sleeves are a new product that experienced some manufacturing difficulties which made the back order longer than the 4-weeks We are waiting for an order to be shipped As soon as the goods arrive *** *** order will ship His credit card has not been charged charged and he won't be charged until the order ships Because of the manufacturing problems the TV Infomercial is no long runningThe infomercial the customer is seeing is for another Copper Fit Knee Sleeve that does not have the padding the Tough Knee Sleeve has We follow all the FTC rules and regulations We apologize that the order is taking longer than anticipated and we apologize to *** *** for the inconvenience he has experienced

Dear Revdex.com, On behalf of ***, we do not have anything to do with the Night Vision Glasses. We do not have an order for the customerWe offer merchandise seen on TV or through our website *** For future reference the toll-free Customer Service phone number for
*** is *** Please contact the correct company to resolve thisPlease remove this complaint from our file and correct our Revdex.com rating for ***Thank you for your attention to this matter. Sincerely, Customer Service Specialist Tell us why here

The order that I see in our system is for *** *** ** *** *** *** ** *** The order was placed over the phone on 1/13/for a Micro Touch One Razor for a total of $ The product can be returned to Micro Touch One, *** *** *** *** ** *** for a refund

Complaint: ***
I am rejecting this response because:
The product does not meet the advertised results, it is a poor product, not damaged I do not have the original box the product came in, so cannot return it Since the slip was in the packaging stating to settle disputes with you, I think you need to stand behind your promises
Regards,
*** ***

*** *** placed an order over the internet on 1/3/for the Copper Fit Elbow SleevesThe promotion is a BOGO You buy sleeve for $plus $S & HYou get a second sleeve for just the additional S & H of $ *** *** entered on his order which doubled the
order to sleeves When placing an order on the website when you get to a certain screen it says you are placing a "LIVE" order which is what happened in this case *** *** can return the order to Copper Fit, *** *** *** *** ** *** for a full refund

Customer placed 2 different orders over the internet. One order was for $58.94 and the other was for $29.98.  The orders have not been returned as of today, 10/2/15.  As a courtesy we will enter a refund to each order as a courtesy even though we have not gotten our product back from the...

customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is generally satisfactory to me however the explanation that the screw rod cannot be made out of brass seems unlikely.  With THAT said, if they cannot or will not make the screw rod out of brass, then the claim on the packaging of "solid brass" must be removed.  
Regards,
[redacted]

Normally when a customer purchases a product from a retail store it has to be returned to the store for a replacement or a refund because the store was paid for the product not us. We reimburse the stores for any defective or damaged merchandise so they do not lose any money.  We have no notes,...

emails or phone messages from [redacted]  As a courtesy even though she did not mail order the product directly from us, she can return the Copper Fit Step FX toIdea Village, Wayne Plaza II, [redacted].  They will examine the unit to see if it can be repaired.  If it cannot be repaired, they will send her a replacement.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I accept the offer of the refund,  but items were returned as instructed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

We issued the customer a full refund today 1/19/17 to his credit card.  It goes over electronically and will show on his card in 2-3 days.

We will send [redacted] a replacement handle.

Normally when a product is purchased from a retail store it has to be returned to the store for a replacement or a refund because the store was paid for the product not us.  The stores get reimbursed for any defective or damaged merchandise that is returned so they do not lose any money. ...

As a courtesy, the customer can return the belt to Idea Village, [redacted] and they will send her a new belt.

[redacted] was issued a refund of $36.98 to he[redacted] card on 4/5/17. Her suggestion of a warning on the packaging was forwarded to our Product Development Department.

Complaint: [redacted]
I am rejecting this response because:We have called your customer service department 5 times to inquire about the status of our order.  Each time we were assured that the set of Tough Knee sleeves and the individual knee sleeve would arrive on a specified date. (4/28 call, will arrive May 29; 6/2 call, will arrive June 18; 6/20 call, will arrive July 20; 8/1 call, will certainly ship no later than 8/5; 8/12 call, will arrive Sept 8)As a result of this repeated disappointment, we won't believe you until the items are in our hands.  When you have them in a box with our name and address on it, call us for a new credit card number.  You have delayed so long that the number you have is no longer valid.  (The whole replacement with a chip thing.)
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] order shipped on 2/22/16.