Alabama At Home, Inc.

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Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

We received the 2 defective Micro Touch Max units the customer sent us and mailed him out 2 new replacement Micro Touch Max units on 11/19/15. Our phone number here is [redacted]

[redacted] placed an order on 5/17/17 over the internet for a Comfort Click Belt.  The order was processed, shipped out and was delivered to the customer on 5/27/17.  Any time there is any communication with a customer by phone, email or regular mail it is noted on the order.  There...

has been no communication with [redacted] noted anywhere on the order and he never returned the product for a refund.  Even though it is past the 30 day return policy, the customer can return the belt to Idea Village, [redacted] and they will mail him a check.

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update it before sending it.]
Revdex.com: spin spa has not recognized reimbursement of returning my &12 return charge. No mention of my skin injury. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I should not have to pay for return shipping for your mistake.  I would like a prepaid shipping label.  
Regards,
[redacted]

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I want Revdex.com to know that all my complaints are all true; The product really does not deliver what it promises in their testimonials(the clarity does not become "unbelievable and awesome;" the glasses do not "enhance" nor "increase color and clarity" at all and do not make "everything pop." It doesn't even work like polarized lenses. It only gives you a yellow tint on everything and make you feel like you're in the desert. Their [redacted] shipping price cannot be found on their website (you only see it after you have already finished paying for it). Shipping doesn't really cost US$14.98---I know because I tried shipping them back. It's less than US$7 (Cdn$8.35) for a 25-day shipping.Anyhow, I am just glad that idea village will give me a full refund of what I paid them.
Regards,
[redacted]

The TV Infomercial for the HD Vision Sunglasses is you buy 1 pair for $10.00 plus $5.99 S & H. You get a second pair for just the additional S & H charge of $5.99 for a total of $21.98 for 2 pairs of sunglasses. The  S & H charge for [redacted] orders is $7.49 which is why [redacted]...

was charged a total of $24.98.  We do not charge a customer for anything we do not tell them about.  The company policy is a refund is issued when the product is returned.  As a courtesy we will issue the customer a refund to his credit card of $23.98 even though he did not return the sunglasses.

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you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] order was entered and is waiting to be shipped.  Unfortunately with the holidays and an overwhelming response to the product it put us in a backorder situation.  There was a production issue in the manufacturing plant.  As soon as the product comes in her order will...

ship.  Her credit card has not been charged and will not be charged until the order ships.  We apologize for any inconvenience this may cause

The tracking number shows you sent it back on 4/25/17 and it is in Las Vegas to be delivered to our distribution center.  I will have them issue the refund to your credit card.

[redacted] was mailed check [redacted] for $92.88 on 10/30/15.

Tracking shows order is being returned to the shipper. As a courtesy I issued the refund to the customer's credit card.

Already been resolved. Please close.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I don't know why there was a note in the package to return to us.  This is a Corporate Office.  All products that are purchased from retail stores have to be returned to the store for a replacement or a refund because the store was paid for the product not us.  We reimburse the stores...

for any defective or damaged merchandise so they do not lose any money.

The order was cancelled on 11/29/17 because the customer's credit card was declined.  The credit card on the order was a [redacted] ending in [redacted] not [redacted]

The Micro Touch One Razor comprises a handle, knob, base plate, center bar, screw stem, two doors, two door hinges, snap ring, crimped stop, and a bottom cap. There are two elements of the razor which cannot properly be made from brass – the screw stem and the snap ring, both of which are internal...

components. The screw stem is a rod that extends up the interior of the razor to move the doors when the knob at the bottom is turned. This component is made from aluminum. The snap ring is a retaining ring that sits in a channel on the knob and which locks the knob to the razor handle. This component is made from stainless steel.All of the main (external) components of the Micro Touch One Razor, including the handle, knob, doors, base plate, center bar, door hinges, crimped stop, and bottom cap, are made from solid brass, then chrome plated.With that said, Idea Village will arrange for a replacement Micro Touch One Razor to be sent to [redacted]

Normally when a product is purchased from a retail store it has to be returned to the store for a replacement or a refund because the store was paid for the product not us.  We reimburse the stores for any defective or damaged merchandise so they do not lose any money.  You can return the...

Micro Touch Max units to Idea Village, [redacted]  They will examine the units to see if they can be repaired.  If they cannot be repaired they will send you replacements.

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business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I never received anything in the mail regarding this order, and I did contact the company, but was not able to reach anyone, so I had not been informed about the backorder of this product.  Please cancel my order immediately.  Thanks.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]