Alan J. Slobodnik, M.S.W.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I accept that Conn's has accepted the new contract but they also reported 60 days late to Transunion.  It dropped my credit rating by more than 100 points.  I have requested that this be fixed and have been told that they need a copy of my report I requested it and am waiting on receiving it.   I have basically been told by their cooperate office there is nothing they can do about it.  I do not feel like this is how you should do business with "valued customers".
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]

Thank you again for the opportunity to respond to Mr. [redacted]'s concerns. As stated in our previous response,  Mr. [redacted] is currently scheduled to have his refrigerator assessed on 2/09/18.  Once Mr. [redacted]’s refrigerator has been assessed and we receive the technician’s report; we will be able to determine what further action is needed.  Conn’s values Mr. [redacted] as our customers and appreciates him for bringing this matter to our attention.

Thank you again for the opportunity to respond to Ms. Lipford's concerns regarding her account.  As stated in our previous response due to the contract terms being different on each account and account [redacted]7431 being an active “cash-option” account, we are unable to honor her request to combine the accounts at this time. We have included copies of Ms. Lipford’s signed retail installment contracts for her records. Conn's respectfully disagrees that Ms. Lipford has been penalized as she accepted the terms of her contracts at the times of purchase.Conn's values Ms. Lipford as a customer and appreciates her for bringing her concerns to our attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint as the company continues to be untruthful in their response.  Their empliyee called me and gave the cost of the loveseat. For them to say a customer moved the sign shows they are looking for a reason to explain their unprofessional actions. A customer didn't remove any sign(s) from this loveseat.  Honest businesses display cost clearly without any intent to deceive customers. Their continued response of blaming a customer shows they do not honor or respect our business. This is solely the fault of Conn's and their employees.   To blame the customer is pathetic. I will be sure to share this information and photos  with family, friends and other cystomers. Maybe Conns should  look closer at their sale techniques.  I will never shop there  again. 
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.] Again I the customer want my current balance as of today 4/17/2017 Preeettttyyyyy Pleeeeeaaasssseee. I have the option to payoff my bills as I see fit I want my current balance as of 4/17/2017
Regards,

Thank you for the opportunity to respond to [redacted] complaint.  Our records show on5/14/16, [redacted] purchased a [redacted] Kingston dinette set which consisted of seven pieces (table and six chairs) with a 36-month Furnituregard Plan on all seven pieces. ...

Mrs. [redacted] provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states:No Returns/Exchanges on – Furniture, mattresses, décor& accessories unless inspected by a Conn's Service Technician and found to have a manufacturer's defect [redacted] also signed her invoice acknowledging that she was given a copy of the Furnituregard Plan brochure and that she understood the coverage associated with the covered product.  [redacted] elected to have her items delivered; which was completed on5/15/16.   We researched Mrs. [redacted] complaint and found she contacted us on10/12/16regarding her table.  Mrs. [redacted] stated the middle of her table was dipping and the board was falling off.  Our records show on10/14/16, Mrs. [redacted] refused to have service and request to have her table exchanged.  Mrs. [redacted] was informed her table would have to be assessed before we could determine what further action is needed.  [redacted] indicated that she was not satisfied with the dates provided to schedule her service appointment and again refused to have her table assessed.  Our records show we attempted to contact [redacted]on several occasions to schedule an appointment but we were unsuccessful.  We spoke with [redacted] and scheduled her service inspection for Saturday(10/22/16) upon inspection the service man found the table had snapped in half and was unrepairable therefore an exchange has been approved.    [redacted]’s has been contacted and aware of the approval.   If we be of further assistance, Mrs.[redacted] may contact our Customer Service Department at1-877-358-1252.      Kind regards,     Jana [redacted]

Thank you for the opportunity to respond to Mr. [redacted] complaint.  Our records show on5/16/15,...

Mrs. [redacted] purchased a Catnapper (Nobel) power reclining furniture set which
consisted of three pieces (loveseat, sofa, and wedge) that
came with a limited 1-year manufacturer warranty; no additional Furnituregard coverage was purchased through Conn’s. 
Mrs. [redacted] elected to have her furniture delivered; we show
all furniture pieces were delivered and completed on6/12/15.
We researched Mr. [redacted]’s
complaint and found Mrs. [redacted] contacted us on7/07/15regarding her sofa;
stating the unit was not reclining or receiving power.  A service call was
scheduled; during the inspection the serviceman found the motor needed to be
replaced.  The serviceman ordered the part and advised Mrs. [redacted] the motor would take two weeks to arrive. 
Mr. [redacted]
was scheduled for service
on8/05/15; the serviceman installed the new motor,
however the unit was still not able to receive power.  Therefore, an
exchange request was submitted and approved under the Terms and Conditions of
the manufacturer warranty.
We attempted to contact Mr. [redacted] on8/11/15to address his concerns and advise him of his exchange approval,
but we were unsuccessful in our attempt.  Mr. [redacted] may visit his nearest Conn’s location to
initiate his exchange and schedule delivery.  We sincerely apologize to Mr. [redacted] for any inconvenience he has experienced during
this process.   
If we may be of further assistance, Mr. [redacted] may contact our Customer Service department at[redacted].
Kind regards,
Jana A[redacted]

Thank you for the opportunity to respond to Mrs. [redacted]
dispute.  We appreciate Mrs.
[redacted] for bringing her concerns to our attention.  We researched Mrs. [redacted] complaint
and found her issue has been addressed. 
After researching...

Mrs. [redacted] complaint; we found the
dishwasher garbage disposal was not installed properly.  Due to the improper installation; Conn’s
agreed to return the disposal.  We
also agreed to honor her request to credit the disposal installation fee.  Mrs. [redacted] will need to visit her
nearest Conn’s location to have the refund applied to her Visa credit card.

      
If we may be of further assistance, Mrs. [redacted] may contact
our Customer Service department at 1-877-358-1252.




 







Kind regards,
 
[redacted]
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
They did contact us and scheduled a pick up day and time. My father stayed at my house all day waiting for them and they never showed up. We still have not heard from them. When I try and call I am told to try again later or told that they will return my call. I have specifically asked that they call my number after 4pm as my husband and I are both school teachers and we cannot answer our phones when we have students in our classes. I really want this resolved ASAP as we are going on 2 months. 
Regards,
  [redacted]

Thank you for the opportunity to respond to [redacted]
complaint. Our records show on 4/13/14, [redacted] purchased the
[redacted] sofa and recliner and elected to purchase a 48-month
FurnitureGard Plan for the recliner only. [redacted]...

delivery was scheduled
and received in good order on 4/19/14; no damages were reported during
delivery.
We reviewed [redacted] complaint and found she contacted
our service department on 3/14/15 stating the arm on the recliner is coming
undone. A service appointment was scheduled for 4/1/15; during inspection
the serviceman found the rocker base was squeaking due to the back clips not
being attached and the left arm stitching coming undone. The servicemen
tighten the adjusted clips but found a new mechanism and arm cover needed
to be ordered to complete repairs. The parts were ordered through the
manufacture and shipped to [redacted] residence; once received she was
schedule to install parts on 5/13/15. During installation, the serviceman
was able to install the new mechanism but found the arm cover with holes
and needed to re-order a new arm cover though the manufacture. Once [redacted] received the arm cover she was scheduled for 7/8/15; however [redacted] requested to re-schedule her appointment. [redacted] was
contacted on 7/13/15 to re-schedule her appointment however; she refused to
set a date and stated will no longer be needing service therefore; her service order was cancelled.
At this time [redacted] recliner does not meet the
qualification for an exchange; [redacted] has received the additional part
needed to complete repairs. [redacted] may contact our Service
Department at [redacted] to schedule an appointment at her earliest
convenience. We attempt to schedule appointments that are convenient for
our consumers however; due to certain locations we are unable to guarantee
availability for some dates and time frames. We apologize for any
inconvenience [redacted] experienced during this process.    If we may be of further assistance, [redacted] may contact
our customer service department at [redacted].




 







Kind regards,
Dyeisha W[redacted]Customer Relations

Thank you again for the opportunity to respond to Ms. [redacted]'s concerns.  After further review, Ms. [redacted] received a payoff quote of $943.33 on April 21. 2017. She made a payment in the amount of $400.00.  On May 25, 2017 she received a payoff quote of $550.36; however, she...

remitted a payment in the amount of $503.67.  Ms. [redacted]'s remaining balance as of July 10, 2017 is $48.16.  Please note, the payoff amount updates daily.  If Ms. [redacted] would like to pay her account balance in full we ask that she contact our customer service department for an up-to-date payoff quote.  Conn's respectfully disagrees that Ms. [redacted] was not aware of the $50 origination fee as it is listed on her contract.  We have attached a copy of her signed documents for her records.  Conn's appreciates Ms. [redacted] for bringing her concerns to our attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I feel like I don't have any choice in being satisfied with the situation since the furniture was delivered. The furniture is very poor quality. I have had the items for a few weeks and the furniture is cracking on the bunk bed. The "formica" on the table is starting to come off. I am extremely upset that I will be paying $3000 for this JUNK!!! I do not accept the apology that the company has sent. I have asked for the items to be taken back and they told me I would have to pay fees for picking the items up and restocking the items. Its beyond ridiculous
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  There seems to be a deliberate effort to minimize the burden of being without a refrigerator that, correctly stated, had a 4 year service agreement. That statement also states that if not able to be serviced the exchange would take place. What is being left out is that the fact that for more than 3 weeks after the exchange was approved by CONNS, they still declined to make it happen regardless of my numerous calls to different departments and personnel. They claim that I made an agreement with **, and yes I did, but only after this whole ordeal had turned ridiculously and unnecesarily delayed. I saw no other option being in that position!Furthermore, the only reason that I made the mistaken decision of purchasing another refrigerator at CONNS is because, unfortunately my budget is extremely limited and they are the only company that would offer me credit after my identity was stolen.At this point I feel that downplaying the seriousness of being in this situation and a simple, indifferent apology is insulting.Regards,

Thank you for the opportunity to respond to [redacted] concerns regarding accounts [redacted] and [redacted]. [redacted] stated her contract was re-written, but the account did not close.    According to our records, [redacted] signed a 32-month retail installment contract on March 7, 2016. ...

This contract created account [redacted].  On March 26, 2016, [redacted] returned some items from that invoice and signed a replacement retail installment contract.    On April 22, 2016 account [redacted] was closed.  The $70.00 payment [redacted] submitted on April 19, 2016 was applied to account [redacted].  We have attached copies of [redacted] payment histories as verification.    Conn’s values [redacted] as a customer and apologizes for any inconvenience she has experienced due to this matter.     Thank you, Cheryle S[redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Mr. [redacted] concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mr. [redacted] may contact Conn’s regarding questions by...

calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.  Mr. [redacted] has stated in the complaint: 1)       He contacted to report gas leak with range and was recommended by Conn’s technician to have plumber out to inspect home, but the plumber found the issue was with the range; and 2)       He is requesting a refund for the fee spent to have a plumber inspect home.       Our investigation reveals that: 1)    Mr. [redacted]’s range was inspected on three separate occasions, and each technician reported there were no issues with the unit. Mr. [redacted] was recommended to contact a plumber for precaution; and 2)    We have agreed to issue a partial refund as a gesture of goodwill.     Our records show on 11/25/16, Mr. [redacted] purchased a [redacted] gas range and which comes with a 1-year limited manufacturer’s warranty. Mr. [redacted] did not elect to purchase additional coverage with Conn’s.   We researched Mr. [redacted]’s service history and found that he first contacted our service department on 6/4/17 stating the range was leaking gas. A service appointment was scheduled for 6/13/17. During the inspection the technician report that he tested the unit and it is working up to specifications. The technician also notated that he was unable to duplicate the reported issue and did not find a gas leak.   We show Mr. [redacted] contacted service again on 6/21/17 regarding the same issue. A new service appointment was scheduled for 6/26/17. During the inspections, the technician reported he found a small leak at the gas elbow before shutting off the range but could not determine the cause. The technician suggested that Mr. [redacted] contacts a plumber to inspect his home for precaution as no issues were found with the range.   Our records show Mr. [redacted] later contact service on 6/29/17 for the same issue. A service appointment was scheduled for 7/4/17. During the inspection, the technician reported that he checked for a leak with soap bubble but was unable to see or smell any gas.   We attempted to contact Mr. [redacted] on 7/20/17 to discuss his concerns but were unsuccessful and left a voice message to return our call. Although we are unable to offer a full refund for the cost to have a plumber inspect his home, we are will to refund half the amount paid ($62.50) as a gesture of goodwill. We have submitted a check request to be mailed to the address listed. We ask to please allow up to 30-days to receive payment.                     Conn’s values Mr. [redacted] as a customer and appreciates him for bringing this matter to our attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Since the response issued on 9/7/16 the company asked me to wait 30 days to review, however they in turn submitted information to Equifax. Information sent caused further damages to my credit. My payment made in August still did not bring me current. so, while the company wants me to wait for their response they continue to do nothing to correct the problem. I have two reports from the credit agencies attached
Regards,

Thank you for the
opportunity to respond to Mrs. [redacted] concerns regarding account
#[redacted].  Mrs. [redacted] stated
she agreed to pay a settlement amount on her account for less than the balance
owed. 
 
According to our records
and recorded calls, Mrs....

[redacted] was offered a settlement amount of
$276.31.  On February 27, 2015 Mrs.
[redacted] made a payment of $247.54 on the account, which did not fulfill
the amount of the agreed settlement.  The
account remained opened due to the settlement amount not being fulfilled.
 
On June 24, 2015, as a
one-time offer and a goodwill gesture we offered Mrs. [redacted] the option
to pay the remaining $28.77 for the original settlement amount offered and Mrs.
[redacted] agreed. 
 
As of June 25, 2015, the
settlement offer on the account has been approved and the account is in the
process of closing.  Within 30 days of
the account closing, Mrs. [redacted] will receive a letter confirming the
settlement amount has been paid in full and the account will reflect a zero
balance.
 
Please note, we are
obligated to report factual information to the credit bureaus; therefore, we
are unable to remove any credit marks earned prior to the settlement agreement
and the account will be reported to the three major credit bureaus as
charge-off settled less than full balance.
 
We value Mrs. [redacted] as a customer and
apologize for any inconvenience she has experienced due to this matter.Thank you,Cheryle S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
they sale this product in there store and they should stand behind it. they knew that this furniture was knot right when they sold it to me all we are asking of them is to replace it with one that IS NOT BAD.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Tuesday, October 06, 2015 1:31 AM To: drteam Subject: ID: [redacted]Hi,I just got the message that my complaint has been closed however I missed the previous email with the businesses response. I can not believe that Conns completely destroyed my laptop and all of the hard work and memories that I have on there! I am so upset and am not happy at all. In their statement, they said, "Ms. [redacted]’s request to return her hard drive was forwarded to the service manager for review. However; we confirmed prior to receiving Mrs. [redacted]’s request, her laptop was already shipped off for disposal. Once the unit has been disposed, we have no way of retrieving the parts." This is a lie! I was never informed that my laptop was completely destroyed, this is why I kept calling hoping that it would not happen. I called Devin and left him a voicemail asking him about saving my hard drive just 15-30 minutes after he told me they couldn't repair my laptop. I don't believe that they have done their due diligence on this matter, when I was calling around nobody knew how to direct me or where my laptop was. I don't believe that my laptop has been destroyed. I have so many important documents and cherished media on there. Is there anything else that I can do? This is not right at all.[redacted]

Thank you again for the opportunity to respond to Ms. [redacted]'s concerns. Ms. [redacted] will need to allow up to 30 days for review regarding credit reporting.