Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to [redacted] concerns regarding her account [redacted] stated her account was supposed to be interest free; however, interest has been added to her account According to our records, [redacted] signed a 32-month retail installment contract on September 26, The contract did not include our 12-month no-interest financing offer Although the product purchased may have qualified for the 12-month no-interest financing promotion, [redacted] credit did not qualify at the time of purchase We are unable to honor [redacted] request to remove the interest from the account We have included a copy of Ms [redacted] signed retail installment contract for her records We value [redacted] as a customer and appreciate her brining her concerns to our attention Thank you,Cheryle S [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, It is 100% unacceptable for any business to take over five months to show full payment by a customerThe money has been paid and the fact that this issue is still untesolved by Conns is beyond unprofessionalI should not have to deal with collection letters or negative marks on my creditThis situation is affecting my ability to move forward financiallyI am very upset and stressed outThis behavior from businesses should be illegalIt's easy for a company to as for patience when they are not being affectedIf I had waited months to make a payment to my account I am sure Cs would not extend patience to meThis type of conduct is sockeningI am incredibly disapointed and insulted by Conns response

Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account [redacted] Ms [redacted] stated Conn’s continued to draft payments once the account was closed According to our records, Ms [redacted] had her monthly payments set up to draft from her financial institution Conn’s mailed Ms [redacted] the following refund checks: Date Check Amount 2/23/ $ 3/6/ $ 4/3/ $ 5/8/ $ 6/5/ $ 7/3/ $ 8/7/ $ According to our records, none of the refund checks have been negotiated; therefore, we have placed a stop payment on the above refund checks We have reissued new refund checks and Ms [redacted] should receive them within 14-business days We value Ms [redacted] as a customer and sincerely apologize for any inconvenience she has experienced due to this matter Thank you,Cheryle S [redacted]

Thank you for the opportunity to respond to MsTrevino’s concerns regarding account [redacted] MsTrevino stated she accepted an offer to refinance her accounts, but continued to receive collection calls According to our records, MsTrevino accepted an offer to refinance her accounts on March 16, The refinance retail installment contract was emailed to her on March 19, She requested additional changes and a new contract was emailed to her on March 24, We received the signed retail installment contract on April 4, The contract was processed and the new account was established on April 11, No additional collection efforts were made once the completed contract was received MsTrevino’s next payment on account [redacted] is due on April 24, in the amount of $ We received a copy of MsTrevino’s renter’s insurance policy on April 5, The contract was already in process and could not be modified at that time We are in the process of removing the property insurance from MsTrevino’s accounts We ask that MsTrevino please allow 10-business days for processing Conn’s values MsTrevino as a customer and appreciates her for bringing her concerns to our attention Thank you,Cheryle S [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintThe response this company gave you is a total bull st lieThis company did not send me a copy of any contract on any emailWe thought papers would be given when we picked up the TV from the warehouseThey instructed us they papers would be mailedAfter we found out that the company put $worth of insurance on this bill we decided to cancel and return the product within the days allowed by lawThe company said there would be a 15% restocking charge, I asked where was that printed, the company said in your contracts, I stated to them you have not sent me any paperwork, and they did not send anyThe whole days we waited for this so called paper concerning this restocking charge to appear, Never has been sent to meI called the collections Depton February 3, and talked to a lady by the name of [redacted] she said If I paid $on this account and after it posted on Feb.9th then she could rewrite the terms and set it up on $per month due on the 9th of each month beginning on March 9th 2017, I paid her $0n check # [redacted] confirmation # [redacted] The payment cleared and the company refuses to honor what the lady told me she would doSo I guess she liedThat conversation is recorded that took place on Feb3rd, pull the recordsAs for the insurance that was added My dad went to home to get his homeowners policy and it was brought up to the store and Yolanda took a copy and put it with my filesWe even told her we did not want any extra warranty and we had our own insuranceso I should had never been charged for that as wellI even was told that the payments would be $a month not $so twice I have been lied toNow on Feb18th conns has sent me the contracts by mail we received, IN THAT CONTRACT THERE IS NOTHING MENTIONED ABOUT THE INSURANCE BEING CREDITED NOR IS THERE ANYFORM ATTACHED THAT I SUPPOSILY SIGNED AGREEING TO SOME BULL st 15% RESTOCKING CHARGETHERE IS A NOTICE THAT WE DID NOT WANT ANY EXTRA WARRANTY BUT WAS STILL CHARGED FOR ITTHIS COMPANY IS FULL OF LIES AND DECEIT I WILL SETTLE THIS IF I AM ALLOWED TO RETURN THE PRODUCT BACK IN THE ORIGINAL PACKAGING FOR FULL CREDIT, OR THE COMAPNAY STANDS BY WHAT WAS PROMISED TO ME BY [redacted] ON THE TERMS STATED ON FEB3RD [Provide details of why you are not satisfied with this resolution.] Regards,

Thank you for the opportunity to respond to Mr***’s complaint As stated in our previous response, we show that Mr***’s service call was canceled due to them stating that no tech was neededWe show that Mr***’s dishwasher only has manufacturer’s warranty; in order to move forward Mr [redacted] will have to continue with service so that we can determine if further repair or a replacement is warranted Mr [redacted] can contact Conn’s Service Department at 1-855-266-to schedule his appointment Mr [redacted] also has the option of contacting the manufacture for service if he is unhappy with Conn’s ServiceIf we may be of further assistance, Mr [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Kristal [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’ complaint Our records show on6/18/15, Mrs [redacted] purchased a [redacted] side by side refrigerator with a 48-month Repair Service Agreement Mrs [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase and she also signed acknowledging that she was provided a copy of the Repair Service Agreement brochure and that she understood the coverage associated with the covered product Mrs [redacted] elected to have her refrigerator delivered; which was completed on6/19/ We researched Mrs [redacted] ’ complaint and found she contacted us on10/19/16; stating her refrigerator was not cooling or freezing and leaking water A service call was scheduled; during the inspection the technician found that parts needed to be ordered After reviewing Mrs [redacted] ’ service order we found that the parts were ordered from the manufacturer; however the parts were on back order Our records show Mrs [redacted] ’ service was completed on11/18/ The technician installed a new tube and starter; once the parts were installed the technician tested Mrs [redacted] ’ refrigerator and found the unit was working properly In regard to Mrs [redacted] ’ food loss claim; we show on11/25/16her claim was submitted and approved for the max amount of $ As listed in Mrs [redacted] ’ Repair Service Agreement Terms and Conditions (No.2)Additional Coverages: Appliances: Verified food loss of up to$on refrigeratorsand up to $on freezers, per occurrence, over the term of the Agreement as a result of a covered failure This information can also be found on Conn’s website online athttp://www.conns.com/rsa-tc At this time we are unable to honor Mrs [redacted] ’ request for additional credit towards her food loss claim Mrs [redacted] ’ food loss claim was approved under the Ts & Cs of the Repair Service Agreement If we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at1-877-358- Jana [redacted] Customer Relations

Thank you for the opportunity to respond to Mrs [redacted] ’s complaint Our records show on 11/22/16, Mrs [redacted] purchased a [redacted] side by side refrigerator that came with a limited 1-year manufacturer’s warranty Mrs [redacted] declined to purchase additional RSA coverage through Conn’s HomePlus Mrs [redacted] received a copy of Conn’s Return & Exchange Policy at the time of purchase Our Return & Exchange Policy state: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee and if your product fails while under manufacturer's warranty or Conn's RSA, Conn's Factory Authorized Service will repair your product according to these warranties Mrs [redacted] ’s refrigerator was delivered on 11/23/as requestedWe researched Mrs [redacted] ’s dispute, and found that she contacted us on 11/25/16; stating the ice-maker was not making ice A service call was scheduled for 11/30/16; during the inspection the technician found a new water line and fill tube was needed On 12/01/16, the technician ordered the part needed On 12/02/16, the dispatcher attempted to contact Mrs [redacted] to schedule an appointment; however the call was disconnected and dispatcher sent Mrs [redacted] a text message regarding service On 12/05/16, the dispatcher called all number associated with Mrs [redacted] to schedule an appointment to install the parts and also sent a text message On 12/06/16, the dispatcher called Mrs [redacted] and she disconnected the call Mrs [redacted] later contacted us on 12/06/16; stating she did not want to continue with service, therefore her service order was canceled Although we are unable to honor Mrs [redacted] ’s request to exchange her refrigerator; Conn’s is willing to continue with repairs If we be of further assistance, Mrs [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Jana [redacted] Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I [redacted] and my wife [redacted] would like to be refunded of the proctection plan we purchased and would also like the protection plan to me terminated from contractI have not spoken with any one from conns customer service I was informed by the manager at conns that handle was not covered under warranty however the sales associate Caleb stated that we where protected that's why we purchasedI would like fridge repaired or picked up as I don't want to pay for fridge or continue to deal with conns as I feel like I was lied to upon purchase

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint They are supposed to do a spot clean as well as repairsI can see now that even dealing with the Revdex.com is going to do nothingThis company is not run properly and I will take actions into my own handsI have several ppl that are aware of all the hasle I have been throughIt's very frustrating Regards,

Re: [redacted] Dear [redacted] With regards to Ms [redacted] concern, we have contacted the consumer and have agreed to send her a refund of $ We had an incorrect 'as installed' price listed (has since been corrected) and then mishandled in house the customer's concern when Ms [redacted] brought it to our attentionSincerely, [redacted] Owner/General Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Inrequested for a higher level managment to review my complaint, This responce doent indicate a manager reviewed this Regards,

Revdex.com: What Ms [redacted] has written is not what I agreed toI included an email of what I did agreed toAs far as the pick up goes I had a drs appointment and had no idea they were comingI tried to call to set up a time but never got a responseBefore they pick this couch set up I want my cashier's certified checkI do not trust this companyI want my check in my hand not the mail and not on any accountI do not want any credit with this companyI have been waiting over a yrI am under drs orders and I dont need this stressI want my refundOnce I recieve my cashier's certified check I will attempt to set up a time to pick up I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Thank you for attempting to reach a solution with Conn's but it is difficult to do because they are so dishonest This company lack integrity which is what I will tell everyone I encounter The truth of the matter is on Monday morning, June 5, I received a call from a Conn's technician who stated he was coming to remove the pedestal from the washer He and another man did come to do this When I attempted to wash a load after this service, the machine continues to go through the cycles and not power off It is not working I called the service department to report this on Tuesday, June requesting a refund again I was told I had to go into the store for this transaction.I went to Conn's on USwhere I purchased the washer and was told neither manager, Art and Justin, were available to talk to me but I could wait I decided to call back I called back and talked the Justin He informed me this problem should not have lasted this long and I should have gotten a replacement washer I agreed He told me he had to phone corporate to get permission to do so.Michelle from corporate phoned me, stated since I have not had a service call since March, I needed another one and the machine would be replaced I informed her this was no true, a technician had been to my home on Monday I was transferred without my knowledge to the call center where ANOTHER service appointment was set for June This is the truth Conn's are liars Regards, [redacted]

Thank you for the opportunity to respond to Mr [redacted] ’s complaint We sincerely apologize to Mr [redacted] for his experience and any inconvenience that has been caused regarding this matter Mr [redacted] has been contacted and agreed to our resolution Again, we sincerely apologize to Mr [redacted] for his experienceWe have included supporting documents in our responseIf we may be of further assistance, Mr [redacted] may contact Customer Service at 1-877-358- Kind regards, Jana [redacted]

Thank you for the opportunity to respond to Ms***’s complaint Our records indicate that on 1/21/Ms [redacted] purchased a [redacted] washer and dryer each with a 36-month Repair Service Agreement (RSA); she also purchased a [redacted] king sized bed set, dresser, mirror, and nightstand and a [redacted] king sized mattress each with a 36-month [redacted] service agreement and two [redacted] xl box springs which included a ten year limited manufacturer’s warranty Ms [redacted] also signed his invoice acknowledging that he received a copy of Return and Exchange policy Our Return and Exchange Policy states: A consumer has 30-days from the date the item is received to return or exchange appliances and electronics with the required 15% restocking fee and if your product fails while under manufacturer’s warranty or Conn’s RSA, Conn's Factory Authorized Service will repair your product according to these warranties No returns or exchanges on furniture If your product fails while under manufacturer’s warranty or Conn’s [redacted] Service Plan, Conn's Factory Authorized Service will repair your product according to these warranties Ms***’s products were delivered on 2/11/as requestedAfter further review we show that Ms [redacted] notified the delivery technician that the washer was not working properly and he advised her to contact [redacted] for troubleshooting She then contacted us on 2/25/stating that the washer was making loud noises, the control panel lights were on and it stops in the middle of the washing cycle Service was scheduled with [redacted] for 3/7/17; on 3/7/Ms [redacted] was approved for an exchange under her RSA due to the washer failure within days of purchaseAt this time Ms [redacted] has been contacted and she is aware that she is currently scheduled for delivery on 3/11/for the new washerIf we may be of further assistance, Ms [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Kristal W [redacted]

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns Mrs [redacted] has regarding account(s) [redacted] We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is located on Mrs [redacted] ’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Mrs [redacted] stated in her complaint that: she faxed her driver’s license and social security card as verification of her name change; and she would like the last name updated on the accountOur investigation reveals that: Mrs [redacted] faxed over proof of her name change; and Conn’s is in the process of making the correctionsAccording to our records, Mrs [redacted] faxed her driver’s license and social security card on January 19, as verification of her last name changing Conn’s is in the process of updating the last name on Ms [redacted] ’s accountPlease note this may take one to two billing cycles to complete Conns values Mrs [redacted] as a customer and sincerely apologizes for any inconvenience she experienced due to this matter

Thank you for the opportunity to respond to Mrs [redacted] complaintOur records show on6/7/15, Mrs [redacted] purchased a [redacted] side-by-side refrigerator and elected to purchase a 48-month Repair Service Agreement Plan We researched Mrs [redacted] complaint and found she contacted our service department on9/14/16stating her refrigerator is leaking from the bottom and the ice maker is not workingA service appointment was scheduled for9/19/16; during the inspection the technician found parts were needed for repairOnce the parts became available the technician returned to Mrs [redacted] residence on9/27/16and installed a new run capacitor and starter to complete repairsWe show Mrs [redacted] contacted service again on10/1/16stating the unit it not cooling and ice maker still not workingA service appointment was scheduled for10/3/16; during the inspection the technician found a new part was neededHowever; due to the delay Mrs [redacted] refrigerator was approved for an exchange for up to $which is the original amount paidOur records show Mrs [redacted] re-selected a [redacted] side-by-side refrigerator for $which is scheduled for delivery on10/21/We also verified that Mrs [redacted] food loss claim was received and approved for $based on the information she submitted We sincerely apologize for any inconvenience Mrs [redacted] experienced during this process If we may be of further assistance, Mrs [redacted] may contact us at1-866-765- Kind regards, Dyeisha [redacted]

Revdex.com: This letter is to inform you that Conns Appliance, Inchas carried out to my satisfaction the resolution for my complaint, filed on 9/18/and assigned ID [redacted] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me The warranty on my washer does not expire till Oct I did contact the warranty company The company kept telling me that there were no techs in this area I finally gave up I no longer wish to do business with Conn's as will my family Enough is enough Thanks for the response Cancel complaint This is just too much of a problem for someone my age to contend with years old On the positive side, I have learned a lesson here which is to deal with locally owned business