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Alan J. Slobodnik, M.S.W.

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Alan J. Slobodnik, M.S.W. Reviews (2336)

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show on7/02/16, Mr. [redacted] purchased the [redacted] Sectional living room furniture which consist of three pieces (left sofa, corner sofa and daybed) and elected to purchase a 36-month FurnitureGard Plan. We...

researched Mr. [redacted]’s service history and found that he contacted us on 1/11/17stating the seat cushions are sinking on all three furniture pieces. A service call was scheduled for 1/25/17; during the inspection the serviceman found that two cushion cores is flat on the left sofa and loose boards on the bottom frame of both the left and corner sofa. The serviceman was able to re-attach the boards on the left and corner sofa to complete the repair but ordered two new cushions core for the left sofa; no problems were found with the daybed. Our records show that the parts were ordered through the manufacturer to be shipped to Mr. [redacted]’s residence. We were able to track the parts and found that items were returned to sender due to the incorrect address was entered in error. We have re-submitted the parts to be shipped to Mr. [redacted]’s address listed on file. Once Mr. [redacted] received the parts, he may contact our Service Department at 1-855-266-6349 to schedule installation. We sincerely apologize for any inconvenience Mr. [redacted] experienced as a result of the delay. If we may be of further assistance, Mr. Mr. [redacted] may contact us at 1-866-765-1513. Kind regards, Dyeisha W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
 Since I still have not received my check and also I did not get the overdraft fee of 37.00 dollars either from them this matter is not closed.

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Mr. [redacted]s concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mr. [redacted] may contact Conn’s regarding questions...

by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.  We researched Mr. [redacted]s complaint and found that his items were scheduled for delivery on 6/19/17. During delivery the loveseat was received in good order, however; the sofa was refused due to damages were found on the unit. Our records show we re-delivered Mr. [redacted] a new sofa on 6/20/17 in good order.  In regards to Mr. [redacted]s account, after further review, we show his purchase did not meet the qualifications to be combined with his previous account. Ms. [redacted] was contacted by the Regional District Manager regarding their concerns and was offered a refund to the account for the delivery fee. Conn’s values Mr. [redacted] a customer and appreciates him for bringing this matter to our attention to ensure it is addressed.   We sincerely apologize for any inconvenience Mr. [redacted] experienced during this process.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  My name is [redacted].......what information can I provide to you so that you may discuss the problem with my wife? I am aware of the concerns reported and would like a resolution. In addition my account is CLOSED and I am not sure why my permission is needed in the first place. The payments coming out of [redacted]'s account has NOTHING to do with me.......My payments for my purchase were 74.?? and the amount being debited from [redacted]'s account is 113.34...and again that account should have been closed in JULY 2015......I don't believe this has ANYTHING to do with MY ([redacted]) account.
Regards,

Thank you
for the opportunity to respond to Mrs. [redacted]’ complaint. We contacted Mrs.
[redacted] on 6/19/15 and her issue has been addressed. We sincerely apologize for
any inconvenience Mrs. [redacted] experienced during this process. We appreciate
Mrs. [redacted] for bringing this matter to our attention and...

have forwarded her
information to upper management to ensure this does not happen in the future.
 
If
we may be of further assistance, Mrs. [redacted] may contact our Customer Service
department at 1-877-358-1252.Kind regards,Dyeisha W[redacted]

Thank you for the opportunity to respond to Mrs. [redacted] complaint.  Our records show on 10/25/14, Mrs. [redacted] purchased a ** washer model [redacted] with a 48-month Repair Service Agreement.  Mrs. [redacted] signed invoice indicates at the time of purchase she acknowledged...

she was provided a copy of the Repair Service Agreement brochure and that she understood the coverage associated with the covered product.  Mrs. [redacted] elected to have her washer delivered; which was completed on 10/30/14. We researched Mrs. [redacted] complaint and found an exchange was approved on8/14/15 for Mrs. [redacted] to replace her washer.  Mrs. [redacted] was issued a credit up to the original amount paid which was $499.97 to re-select a new washer; we show Mrs. [redacted] initiated and elected the same model [redacted].  Mrs. [redacted] new washer was delivered and received in good order on 8/19/15.   After further review we show Mrs. [redacted] contacted us on 11/09/15; stating the washer was making a banging noise.  A service call was scheduled for 11/16/15; during the inspection the technician found the washer (tub) was not centered properly.  The technician adjusted the tub and ran a cycle; Mrs. [redacted] washer was working up to the manufacturer specifications. At this time we are unable to honor Mrs. [redacted] request to refund or exchange her washer.  Mrs. [redacted] washer was serviced and found to be up to the manufacturer specifications once repairs were made. If we may be of further assistance, Mrs. [redacted] may contact our Customer Service department at [redacted] Kind regards,  Jana A[redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s concerns regarding accounts [redacted] and [redacted].  Mr. [redacted] stated he paid his account balances in full but the accounts did not close.   According to our records, Mr. [redacted] paid his account balances in full; however, due to a...

system issue the accounts remain open.  Conn’s is working diligently to resolve the issue and close Mr. [redacted]’s accounts.  Once the accounts close, Mr. [redacted] will receive close-out letters in the mail.   Conn’s values Mr. [redacted] as a customer and sincerely apologizes for any inconvenience he experienced due to this matter.

Thank you for the opportunity to respond Ms. [redacted]’s concerns regarding account [redacted]. Ms. [redacted] stated she accepted a settlement offer on her account but it is still opened.    According to our records, Ms. [redacted] accepted a settlement offer on her account.  She agreed...

to pay a total of $490.98 to close the account.  Ms. [redacted] completed her settlement agreement on June 6, 2016; however, the account did not close. We are in the process of closing Ms. [redacted]’s account.   Conn’s respectfully disagrees that it agreed to remove the account from Ms. [redacted] credit report. Once the account closes, it will be reported to all three major credit bureaus as “settled for less than full with a zero balance.”     Conn’s apologizes for any inconvenience Ms. [redacted] experienced due to this matter.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on 10/17/16, Mrs. [redacted] purchased a [redacted] Top Mount refrigerator and elected to purchase 48-month Repair Service Agreement. We researched Mrs. [redacted]’s service history and found that she has three...

service calls with Conn’s. Mrs. [redacted] contacted service on 10/29/16 stating the seal on the freezer came off and is causing the unit to leak. A service appointment was scheduled for 11/2/16; during the inspection the technician found parts were needed for repair. Once we received the parts, Mrs. [redacted] was contacted on11/8/16, 11/9/16, 11/10/16 and 11/11/16 to schedule installation however; the service order was cancelled due to no contact. A new service order was created on 12/03/16 and Mrs. [redacted] was scheduled for installation on 12/09/16 however; no one was available during the scheduled appointment. Our service department attempted to contact Mrs. [redacted] on 12/14/16, 12/15/16 and 12/16/16 but was unsuccessful therefore; the service order was again cancelled. Our records show on 2/7/17, Mrs. [redacted] contacted our service department stating the door will not open or close on the refrigerator. A service appointment was scheduled for2/15/17 however; upon arrival the technician found that no one was available during the scheduled appointment. Mrs. [redacted] service appointment has been rescheduled and confirmed for 2/25/17; once the technician assess the unit we can determine what further actions are required. Although we are unable to honor Mrs. [redacted]’s request, we will continue with any covered repairs. Conn’s has made every effort to repair Mrs. [redacted]’s refrigerator in a timely manner however; she has not made herself available. If we may be of further assistance, Mrs. [redacted] may contact us at 1-866-765-1513.Kind regards,Dyeisha [redacted]

Revdex.com:
This letter is to inform you that Conns Appliance, Inc. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/14/2016 and assigned ID [redacted].
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]I spoke with Conn's several times between the dates of 11/3 and 11/13. The day I spoke with the representative about the supposed damage to the phone, I was asked if there were any cracks or scratches on the phone. I told her there was no cracks but a few scratches, as does anyone. The phone was damaged from the motherboard. As seen and confirmed by Kendall [redacted], the phone had NO physical damage. Leaving responsibility to have the phone serviced at Conn's. I believe they are just looking for an excuse to not take that responsibility because they do not know how to resolve the issue; being that the manufacturer of the phone informed Conn's and Kendall, that the phone is an international matter and not their responsibility. We asked for help with the phone due to the motherboard burning out, not because of physical damage to the phone. As I have stated before we have contacted several people about the issue and so has Kendall who is the employee at Conn's who sold us the phone. When Kendall spoke with the representative they told him a different story. Kendall even informed us that a representative informed him as well that at one point during one of the many attempts from me calling, that it is documented that they were going to put the work order through to resolve the issue. But being that I did not have the money that day I asked to continue the work order at a later time. When Kendall spoke with the representative about said issue, they informed him there would be no charge. What changed with that I am not sure. It seems to me no one knows what they are doing or knows how to handle any of this as everyone just keeps going back on what they say time and time again. Kendall was informed that he would have to contact the country from which the phone came. As I spoke with Kendall yesterday he told me that his merchandiser told him that it would be [redacted] that he would contact to resolve the issue. But as Kendall seen for himself he already contacted [redacted] and was told they couldn't help him because the phone is not from here and he would need to contact the country from which the phone came. So we are at a loss as Kendall is. And again as Kendall has seen there was no physical damage to the phone. The mother board is burnt out. Which leaves it to the manufacturer, but no one knows who the real manufacturer is. So once again this issue is in the hands of Conn's. It is not my fault they obviously don't know what they are doing. I payed close to $3,000.00 dollars for [redacted] phones and got a faulty product.All I want is for Conn's to make this right and stand by the products they sell. By handling the issue as they are, they are not showing good business practice. Terrible customer service, and excuses. I am prepared to expose this matter to all Houston media.  Texas if I have to. But as I have been a loyal and outstanding customer, faithful on all my payments and such, I wouldn't want this to happen to anyone else. I am going to use everything in my disposal to make this right.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
I was never given option to buy chair but I would never buy another thing bc of deceptive practices....I was told I HAD to purchase there insurance even after I explained to salesman I had insurance. Why would Inpay additional fee...credit was given bc I complained that I was overcharged which was the truth in was not apart of a price guarantee...they admittedly made mistake and corrected. Guarantee Inwas told did not include other stores only if THEY changed price found same set for $600 cheaper I was never told about additional charge free delivery means free. I would have opted for free TV. If I knew about warranties I would have not cancelled them. I purchased the set bc of chair...instead of apologizing they put up lies about an "investigation" whodid they interview the crooked salesman??? I am guilty of not reading invoice but was never given paper invoice. It was done on a tablet and sent to email. Did not have access to computer til later date I trusted salesmanWhen I cancelled warranties was told I would get copy sent to email. To date no email. Call that customer service number and my bill was not corrected to reflect credit and I still don't have proof. Whoever responded to inquiry was a poor representative of company as was the crooked salesman. I have plenty of room for chair in my home and have purchased a chair from another reputable company that I was completely satisfied with. This company was low budget and I make a point to tell everyone of my horrible experience. I would have respected more if an apology was issued. Classless business with classless employees.

Thank you for
the opportunity to respond to Ms. [redacted]’s concerns regarding account
[redacted]9633.  Ms. [redacted] stated she made
payment arrangements on her account; however, we continued to call. 
According to
our records, Ms. [redacted] signed a 12-month retail installment...

contract on June
11, 2015.  She agreed to have her minimum
monthly payment due on the 20th of each month. 
When a payment is late, we
routinely begin call attempts to the telephone numbers provided on the credit
application, as a reminder to ensure payments will be made timely. It is normal
practice for our company to begin call attempts to assist consumers from falling
behind on their account. Ms. [redacted] may pay on-line, in her local Conn's
store, by mail, or over the phone if it is more convenient for her, before the
due date. Additionally, if Ms. [redacted]’s pay date has changed, she may benefit
from requesting a change of her due date each month. We ask that she contact us
if she would find this beneficial.  
Conn’s respectfully disagrees
that payment arrangements were made on Ms. [redacted]’s account, as she disconnected
the call before the agent could verify her information and  process a promise to pay on the account. 
Although Conn’s would prefer to
keep the lines of communication open, we have placed a cease communications on
the telephone numbers associated with Ms. [redacted]’s account.
We value Ms. [redacted] as a
customer and appreciate her for bringing her concerns to our attention.  Thank you,Cheryle S[redacted]

Thank you for the opportunity to respond to [redacted] complaint. Our records show on9/20/16, [redacted] purchased a [redacted] 75” 4K Smart TV which comes with a 1-year limited manufacturer’s warranty; no additional coverage was purchased with Conn’s. [redacted] television was delivered and signed...

acknowledging the item was received in good order on9/24/16.   We researched [redacted] service history and found he contacted the service department on9/30/16(6 days after delivery) stating the television is not showing the full picture. A service appointment was scheduled for10/3/16; during the inspection the technician reported that the television panel has impact point damage to the unit. We have contacted [redacted] to discuss and address his concerns.   If we may be of further assistance, [redacted] may contact us at1-877-765-1513.     Kind regards,   Dyeisha W[redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s concerns regarding a Conn’s account. Mr. [redacted] stated he and his mother-in-law overpaid on an account.   We are unable to locate an account with the information provided. If Mr. [redacted] would like to provide additional information...

we will be happy to research his concerns further.   Conn’s appreciates Mr. [redacted] for bringing his concerns to our attention.    Thank you, Cheryle S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
 I would like a credit on my account. I contacted ** and they came out to fix my appliance. I also would like my hardwood floors fixed where the dishwasher leaked on them and messed them up. The store manager of the Spartanburg Conns has pictures of where my floors were damaged. The store manager even gave me a replacement line when I went into complain off another dishwasher. My floors were only a few years old and now you cant even walk on them without cutting your foot.

Thank you for
the opportunity to respond to Mrs. [redacted]’ concerns regarding account
#[redacted].  Mrs. [redacted] stated there
was an overpayment processed on her account in January 2015; however, she has
not received her refund check for the overpayment.
 
According to
our...

records, we received a payment in the amount of $120.00 on February 1,
2015.  This overpaid the account by
$120.00.  Mrs. [redacted] called to report
the overpayment and Conn’s issued a refund check in the amount of $120.00 to
Mrs. [redacted] for the overpayment.  Mrs.
[redacted] received the refund check in the amount of $120.00. 
 
Mrs. [redacted]
called and stated she received the check; however, her child damaged the check
and she requested the check be canceled and reprocessed. 
 
We have reprocessed
the check request and the request for a new check has been processed.  Mrs. [redacted]’ new refund check will be
mailed out on June 26, 2015.  We ask that
she please allow 7-10 business days for processing.  If Mrs. [redacted] does not receive the new
refund check within 7-10 business days, we ask that she contact us directly so
we may track the check.
 
We value Mrs.
[redacted] as a customer and apologize for any inconvenience she has experienced
due to this matter.   Thank you,Cheryle [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I do not accept this resolution as it has already become yet another nightmare obstacle I am facing.  After getting approved for the in store credit, I contacted the [redacted] peay location in which I purchased my original furniture and have been dealing with the manager.  When I asked to speak with Chris, the manager that supposedly filed a report and assured me that I would hear back no later than friday (never heard back on that) he is no longer there and has since been promoted, so I asked tto speak with the general manager.  I explained to him everything that I've been through and after a period of silence, I jokingly said "I have an uncle that was CEO of driven brands and I'm thinking he may know your current CEO, as he came from [redacted] automotive" to which he replied "that would probably be your best bet to have your uncle make a personal call to the president"...  I chose to go to the [redacted] location because that simply was not the kind of management team I wish to do business with.  The manager at [redacted] was very nice and helpful, or so I thought.  There was nothing available for the credit amount given and the original furniture I purchased was even $200 more, but I reselected 1 couch and 2 recliners, going over budget by around $300, only to discover that he had to rig the order because there were still only 2 lines available for my purchase, so I will now have to pay 2 separate bills to Conn's monthly.  The furniture will not even be available or in stock until some time in July, so when I contacted billing and customer service, they can't pull up anything or help me get this figured out at all.  In the process of all of this I also found out that, even though I physically went to my [redacted] insurance company to get the insurance information they needed, and physically took it to the [redacted] peay store BEFORE my original furniture was ever even delivered, they have continued to charge my for insurance coverage and expect me to once again provide them my insurance information so they can stop the billing for insurance, but not credit my account for the insurance fees already paid.  At this point I am going to cancel the new furniture order and ask them to come pick up the original set.  I could have gone anywhere else and paid less (I showed the store manager the same furniture listed for much cheaper at another business, but they don't do any sort of price matching) and wouldn't have gone through the nightmare I've endured in the process.  I am suffering from sciatica on both sides of my back and this has just become ridiculous! I just want out and don't wish to conduct business with such a poorly operated business anymore.  Conn's has lived up to and earned their title, they have conned me yet again.
Regards,
[redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Mr. [redacted]’s concerns. We have more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record.  As a reminder, Mr. [redacted] may contact Conn’s regarding...

questions about your purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or online at www.conns.com. Mr. [redacted] has stated in his complaint:1.     After setting up his new television, he noticed lines across the screen and tried to return the unit but has not been able to get assistance; and  2.     He is requesting an exchange.  Our investigation reveals that: 1.     Mr. [redacted] elected to pick up his television from his local Conn’s and signed his invoice acknowledging that he inspected the unit, and the item was received in good order;2.     We are unable to honor Mr. [redacted]’s request.   Our records show on 3/7/18, Mr. [redacted] purchased a 65” [redacted] 4K TV which comes with a 1-year limited manufacturer’s warranty.  Mr. [redacted] elected to take his television with him that same day and was able to inspect the unit in the store. Mr. [redacted] signed his invoice acknowledging he received his television in good order. We researched Mr. [redacted]’s complaint and found that he returned to the store later that same day (3/7/18) requesting to exchange his television because lines were going down the screen. Mr. [redacted] was informed that we were unable to issue an exchange on the unit as no issues were reported at the time of pickup. Although we are unable to honor Mr. [redacted]’s request to exchange his television, he may contact our service department at 1-855-266-6349 to schedule an appointment to have the unit inspected by a technician. Once the technician has assessed the unit, we can determine what further actions may be required. Conn’s values Mr. [redacted] as a customer and appreciate him for bringing his concerns to our attention.  Sincerely, Customer RelationsConn’s Inc.

Thank you for
the opportunity to respond to Mrs. [redacted]’s concerns regarding account
#122284760.  Mrs. [redacted] stated she was
offered to pay a settlement amount on the account in the amount of $141.24 and
the account would close.  Mrs. [redacted]
is requesting a letter stating...

the account is closed.
 
The account
has closed and a close-out letter is in the process of being mailed to Mrs.
[redacted].  We have included a copy of her
payment history for her records showing that the account is now at a zero
balance. 
 
Please note, when
an account is closed with a settlement amount it can take up to 30 business
days for the account to process and close and an additional 10-14 business days
for the close-out letter to be mailed to the customer. 
 
We value Mrs.
[redacted] as a customer and appreciate her brining her concerns to our
attention.  Thank you,Cheryle [redacted]

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Address: 655 15th St NW # 315, Reading, Massachusetts, United States, 20005-5701

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