Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to [redacted] concerns regarding accounts [redacted] and [redacted] stated her payment in the amount of $682.43 was pending with her bank and had not posted.  She stated she would like to pay the accounts with no-interest.  ...

According to our records, on November 1, 2016, [redacted] scheduled a payment in the amount of $682.43 on account [redacted].  This payment brought the account to a zero balance and [redacted] was not charged interest on the account per the terms of her no-interest financing promotion.  On October 26, 2016, [redacted] scheduled a payment in the amount of $1350.77 on account [redacted]  This payment brought the account to a zero balance and [redacted] was not charged interested on the account per the terms of her no-interest financing promotion.    We have included copies of [redacted] payment histories for her records.    Con’s values [redacted] as a customer and appreciates her for bringing her concerns to our attention. Thank you, Cheryle S[redacted]

Thank you for the opportunity to respond to [redacted] complaint.  We researched [redacted] complaint and found their issue has been addressed and resolved.  Our records show [redacted] was approved for an exchange on 9/03/15; he was issued a credit up to the...

original amount paid which was $579.99.  However, we found a replacement model was not available; therefore [redacted] received a refund in lieu of the exchange.  [redacted] was contacted on 9/22/15; she was informed the refund request was submitted and currently processing.  We ask that [redacted] allow 7-10 business days to receive their check refund.  We sincerely apologize for any inconvenience [redacted] experienced during this process.  If we may be of further assistance, [redacted] may contact Customer Service Department at 1-877-358-1252.  Kind regards,  Jana A[redacted]Customer RelationsConn’s Inc.

Thank you for the opportunity to respond to Ms. [redacted]' concerns regarding account [redacted].  Ms. [redacted] stated she had four payments post to her account in error.  According to our records,  Ms. [redacted] scheduled a payment to process to her Conn's account through our webpay system on...

September 20, 2015.  On September 21, 2015 that payment was reversed.   On September 22, 2015 another payment was processed; however, that payment was canceled on that date.  On September 24, 2015 a payment credit was processed due to the overpayment.  We have attached a copy of the payment confirmations for Ms. [redacted]' records.  We value Ms. [redacted] as  a customer and sincerely apologize for any inconvenience she has experienced due to this matter.  We ask that Ms. [redacted] please allow *-5 business days for the credits to process.   Thank you, Cheryle [redacted]

Thank you for
the opportunity to respond to Ms. [redacted]’s concerns regarding account
[redacted]5034.  Ms. [redacted] stated she paid her
account off on August 3, 2015; however, the account remains open.
According to
our records, Ms. [redacted] called our automated system and received a...

payoff
quote of $201.86 and she made a payment on August 4, 2015.  Due to a system issue, the account remained
opened.  We are in the process of
correcting the error and closing the account. 
Ms. [redacted]
will receive a close-out letter within 30 business days of the account closing
for her records. 
We value Ms. [redacted] as a customer and sincerely
apologize for any inconvenience she has experienced due to this matter.Thank you,Cheryle S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  I received and read the response from Conn's. However, I disagree with many of their points. I want their definition of being aggressive. I did not know that asking for the delivery drivers supervisors name and phone number was being aggressive. I told the team that if I had to do half the work, I wanted half of the installation fee returned. This was the only reason that I wanted the information. The delivery team then left without saying anything, which is very poor customer service on Conn's part. In fact, Conn's is turning this around making me look like I did something wrong after their employees told me the installation fee covered the removal of my dishwasher, installation of the new dishwasher, and then they would take the old unit off.  At this point, Conn's is being very slanderous in describing this whole episode. In fact, this whole situation could have been avoided once I removed the old dish washer, the team just installed the new one. I could have spoken to the supervisor and worked something out. My next step if there is no resolution is to go to court and contact the media. This is now the second time Conn's has been libelous towards me.  
Regards,

Thank you for the opportunity to respond [redacted] additional comments.  Since [redacted] original response  was received on 7/11/16; we confirmed the problem with ([redacted]’s) [redacted] dresser has been addressed and resolved.  Our records indicate the damaged/broken draws were replaced and no exchange was needed.  As mentioned in the previous response [redacted] dresser was picked up and no delivery fee was attached to her invoice (please see attachment).  In regards to [redacted] delivery fee regarding her purchase [redacted]) we are unable to honor the request to waive/concession the delivery fee of $149.99.  As stated we have no records on file indicating the items delivered on 6/12/16 were received damaged and we do not have any service calls on file regarding those items ([redacted] headboard, footboard, rails, or chest).  If we may be of further assistance, [redacted] may contact our Customer Service Department at 1-877-358-1252. Kind regards,  Jana [redacted]

Thank you for the opportunity to respond to Mr. [redacted] complaint. We researched Mr. [redacted] complaint and found on10/4/15, Mrs. [redacted] purchased a ** French Door refrigerator and received a free water filter as part of the promotional offer. After further researching Mr. [redacted] complaint...

we were able to verify that water filter provided at the time of purchase is not compatible with the refrigerator purchased. Although we do not have the filters available for shipping Conn’s has mailed Mr. [redacted] a $100.00 gift card that may be used towards the purchase of the correct filter model ([redacted]). We ask to please allow 5-7 business days to receive the gift card.   We appreciate Mr. [redacted] for bringing this matter to our attention and we sincerely apologize for any inconvenience Mr. and Mrs. [redacted] experienced during this process.   If we may be of further assistance, Mr. [redacted] may contact us at1-866-765-1513.   Kind Regards,   Dyeisha [redacted]

[A default letter is provided here which indicates your acceptance of the business** response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Thank you for the opportunity to
respond to Mr. [redacted]’ complaint. We researched Mr. [redacted]’ complaint and found he
was contacted by the store manager on 8/21/15 and his concerns have been
addressed. Mr. [redacted]’ delivery for both the washer and dryer is scheduled for
8/31/15 as requested. We sincerely apologize for any inconvenience Mr. [redacted]
experienced during this process.
 
 
If we may be of further assistance, Mr.
[redacted] may contact Customer Service at [redacted].
 
 
Kind regards,
 
Dyeisha W[redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’ complaint.  We appreciate Mrs. [redacted] for bringing her concerns to our attention.  We researched Mrs. [redacted]’ complaint and found her issue has been addressed.  On 1/19/16, an exchange was approved for Mrs. [redacted]...

to replace her refrigerator.  We spoke with Mrs. [redacted] on 1/20/16, she was advised her exchange approval and informed she is currently scheduled for delivery on Thursday(1/21/16).  Again, we sincerely apologize to Mrs. [redacted] for any inconvenience she experienced during this process.If we may be of further assistance, Mrs. [redacted] may contact our Customer Service department at 1-877-358-1252Kind regards,Jana A[redacted]

Thank you for
the opportunity to respond to Ms. [redacted]’s concerns regarding account
[redacted]2330.  Ms. [redacted] stated she
overpaid her account by $214.00 and has not received her refund. 
According to
our records, Ms. [redacted] submitted a payment in the amount of $1047.00...

on
November 17, 2015.  The payment was
credited to account [redacted]2331.  This
brought account [redacted]2331 to a zero balance and the remaining amount of $608.67
was transferred to account [redacted]2330 on November 27, 2015.  This credit overpaid account [redacted]2330 by
$214.86. 
A refund in
the amount of $214.86 was processed on December 11, 2015.  We ask that Ms. [redacted] please allow 10-14
business days for processing.  If Ms.
[redacted] has not received her refund check on or before January 4, 2015, we ask
that she contact our customer service department at 877-358-1252 so we may
track the refund check. 
We value Ms.
[redacted] as a customer and appreciate her for bringing her concerns to our
attention.  Thank you,Cheryle S[redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.  Our records show on 6/13/16, Mrs. [redacted] purchased a [redacted] side by side refrigerator with a 24-month Repair Service Agreement.  Mrs. [redacted] received a copy of Conn’s Return & Exchange Policy at the time of...

purchase.  Our Return & Exchange Policy state: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee and if your product fails while under the manufacturer’s warranty or Conn's RSA, Conn's Factory Authorized Service will repair your product according to these warranties.  Mrs. [redacted]’s refrigerator was delivered on 6/15/16. We researched Mrs. [redacted]’s dispute, and found that she contacted us on 9/10/16; stating the water flow was slow when dispensing.  The manufacturer dispatched a certified 3rd party provider to assess Mrs. [redacted]’s refrigerator; during the inspection, the technician found that the filter needed to be replaced.  Mrs. [redacted] disagreed and requested a second opinion.  On the same service order, a different technician went out assessed Mrs. [redacted]’s refrigerator and fixed the filter and waterline issue.  Mrs. [redacted] contacted us again on 1/02/17; stating her refrigerator was dispensing slowly.  A service call was scheduled; during this inspection, the technician found an issue with the waterline at the filter base.  On1/11/17, the technician, fixed the issue with the waterline and filter base.  At this time Mrs. [redacted]’s refrigerator does not meet the qualifications for an exchange.  Therefore, at this time we are unable to honor Mrs. [redacted]’s request to exchange her refrigerator.  Mrs. [redacted]’s refrigerator has been repaired under the Terms and Conditions of her warranty coverage. If we may be of further assistance, Mrs. [redacted] may contact our Customer Service Department at 1-877-358-1252.  Kind regards, Jana A[redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’ complaint. Our records show on July 3, 2016, Mrs. [redacted] purchased two [redacted] Showcase power recliners and elected to purchase a 36-month FurnitureGard Plan. Mrs. [redacted] delivery was originally scheduled for July 4, 2016however; both units...

were not available for immediate delivery. Our records show Mrs. [redacted]’ recliners were delivered and signed acknowledging the items were received in good order on July 18, 2016.   We spoke to the store manager regarding Mrs. [redacted]’ complaint and was advised that they offered a delivery concession to her account due to the delivery delay. Our records show we processed a credit of $79.99 to Mrs. [redacted]’ [redacted] account. We have no further records showing that Mrs. [redacted] was offered additional compensation regarding her purchase. If Mrs. [redacted] is able to provide supporting documentation, we will be happy to look further into this matter.   If we may be of further assistance, Mrs. [redacted] may contact us at1-866-765-1513.   Kind regards, Dyeisha [redacted]

Thank you for the opportunity to
respond to Mrs. [redacted]’s...

complaint.  Our records show on 10/01/15, Mrs. [redacted]
purchased a [redacted] sofa that came with a limited
1-year manufacturer warranty; no additional Furnituregard coverage was
purchased through Conn’s.  Prior to completing her purchase she was
provided a copy of her contract and a copy of Conn’s Return & Exchange
Policy which states:No Returns/Exchange on:Furniture, mattresses, décor & accessories unless inspected by
a Conn’s Service Technician and found to have a manufacturer’s defect **
See exclusion below. If your product
fails while under manufacturer’s warranty or Conn’s RSA, Conn’s Factory
Authorized Service will repair your product according to these
warranties. Mrs. [redacted] elected to have her sofa delivered; which was
completed on 10/04/15. 
 
We
researched Mrs. [redacted]’s complaint and found she contacted us on 11/03/15; stating spikes are
coming through the backrest.  A service call was scheduled for 11/14/15; during the
inspection the serviceman found a loose ISB wood frame on the sofa. 
The wood frame has pierce through the OSB and damaged the wall.  The
serviceman advised Mrs. [redacted] the sofa was repairable by installing a new
cover. Yes
it displays a defect however; the defect can be repaired under the terms
and conditions of the warranty.The serviceman ordered the parts needed on 11/17/15and Mrs. [redacted] was advised was the parts arrive to her
residence to contact our service department to schedule an appointment to
complete the repair.  As of 12/23/15, we have no records indicating Mrs.
[redacted] has attempted to contact us to schedule an appointment. 
 

If we may be of
further assistance, Mrs. [redacted] may contact our Customer Service
department at 1-877-358-1252.





 







Kind regards,
 
 
Jana A[redacted]


Customer Relations

So according to conns they say they sent slats to my house but never did. I have all the emails and not one of them say they were ordering slats for me. I have already looked into a  attorney and they will be handling this situation from here on out. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaintI have emailed and faxed over the bank statements showing a running balance and that was still not good enough.  Not sure what else they are needing considering they have all the bank statements showing a running balance showing there are no return payments.  They also have their own confirmation numbers from their website where you make payments.  This is getting out of hand and needs to be resolved ASAP!  I have provided all payment records to Conns and still nothing.  
Regards,
Dustin [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I did receive the unemployment information and mailed to [redacted] and faxed to [redacted] I was told during one conversation that the paperwork was received. Then the next conversation was told that the paperwork was not received so I mailed it yet again. All paperwork has been mailed and even faxed. I have done lots of research and multiple people have stated they have had this same problem. I have talked to your customer service representatives many times to no avail and is why I contacted Revdex.com.
Regards,

Thank you again for the opportunity to respond to Ms. [redacted]'s concerns regarding her grandmother's account.  We are unable to discuss Ms. [redacted]'s grandmother's account with anyone other than the account holder.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my issue. The facts they are stating are incorrect. Also, I am not a man. The mattress was delivered on 10/4 to me damaged after I was told I was going to have a new one, different from the one they got at the warehouse on 10/3. After an additional day, I still got a damaged mattress and was told I would've given a discount (word they used) as well as a new mattress after 3 days.  I am not interested in doing business with Conn's and want the mattress off my account completely. The fact that they can't get their business in order is ridiculous. 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[This agreement was signed before the store employees handled my tv and put it in my vehicle I have no way of know that the tv was not broken by the handling by store employees after being expected by me. I feel that this is bad business etiquette and I have been doing business with Conns for a few years now and until this experience I was very satisfied with the service I receive.
Regards,