Alan J. Slobodnik, M.S.W.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Whether or not B and B hired the person that they sent to our house that moved the Uhaul and hit the mailbox as a "driver" or "helper" is irrelevant.  It was B and B's employee.  We did not ask him to move the Uhaul.  My husband was inside working and when he came out the two B and B employees were going back and forth about the mailbox.  The one that hit the mailbox was saying he was going to be in trouble and lose his job because he shouldn't have moved it.  The other was saying not to worry and that he had his back.  We should not be responsible for any of the cost of the mailbox repair.  We hired B and B because they were insured.  We will not pay for half.  It was not something that was discussed nor agreed upon.  B and B made those arrangements, as we believe they should, but to be held responsible for their mistake is unacceptable.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]this resolution in unsuitable due to the fact that the panel board that has overheated on this unit for the 3rd time and is a fire hazard due to overheating and causing to have to have the unit serviced for the same problem 3 times and this time burnt out the other part that Conns is stating, tech stated that the other part burnt out due to the overheating of the panel board......yes I did refuse service for part replacement being this is the 3rd time this has happened since I bought the unit in 2014, I will only accept replacement of the unit not just parts
Regards,

Thank you for
the opportunity to respond to Ms. [redacted]’s concerns regarding account
[redacted]2330.  Ms. [redacted] stated she
overpaid her account by $214.00 and has not received her refund. 
According to
our records, Ms. [redacted] submitted a payment in the amount of $1047.00...

on
November 17, 2015.  The payment was
credited to account [redacted]2331.  This
brought account [redacted]2331 to a zero balance and the remaining amount of $608.67
was transferred to account [redacted]2330 on November 27, 2015.  This credit overpaid account [redacted]2330 by
$214.86. 
A refund in
the amount of $214.86 was processed on December 11, 2015.  We ask that Ms. [redacted] please allow 10-14
business days for processing.  If Ms.
[redacted] has not received her refund check on or before January 4, 2015, we ask
that she contact our customer service department at 877-358-1252 so we may
track the refund check. 
We value Ms.
[redacted] as a customer and appreciate her for bringing her concerns to our
attention.  Thank you,Cheryle S[redacted]

So according to conns they say they sent slats to my house but never did. I have all the emails and not one of them say they were ordering slats for me. I have already looked into a  attorney and they will be handling this situation from here on out. Thanks

Thank you for the opportunity to respond Mrs. [redacted]’s additional comments.  As previously mentioned in Mrs. [redacted]’s prior responses received on 1/22/16and 2/08/16; her TV was repaired on 1/07/16 under the Terms and Conditions of the manufacturer’s warranty.  As of 2/17/16, we have no records showing that Mrs. [redacted] has contacted us regarding any further issues with her TV.  If Mrs. [redacted] has any questions or concerns regarding her warranty coverage; she may contact [redacted] (the manufacturer) directly at 1-800-726-7864.  Again, Mrs. [redacted]’s TV does not meet the qualifications for an exchange under the Terms and Conditions of the manufacturer’s warranty.  If we may be of further assistance, Mrs. [redacted] may contact our Customer Service Department at 1-877-358-1252.  Kind regards,  Jana A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I did receive the unemployment information and mailed to [redacted] and faxed to [redacted] I was told during one conversation that the paperwork was received. Then the next conversation was told that the paperwork was not received so I mailed it yet again. All paperwork has been mailed and even faxed. I have done lots of research and multiple people have stated they have had this same problem. I have talked to your customer service representatives many times to no avail and is why I contacted Revdex.com.
Regards,

Thank you for the opportunity to respond [redacted] complaint.  Our records show on 2/02/13, [redacted] purchased a [redacted] speaker system that came with a limited manufacturer’s warranty which expired on 2/02/14; No additional RSA coverage was purchased through Conn’s. ...

[redacted] elected to pick up her speaker system from our Houston, TX location store 071. We researched [redacted] complaint and found he contacted us on 2/09/16; [redacted] was informed the unit was no longer covered under warranty and a service fee would apply.  On 2/10/16, a service ticket was created; [redacted] indicated the speaker system turns off and on.  [redacted] was advised he would need to bring the unit into store for service.  On 2/12/16, [redacted] was contacted and informed we were not authorized to service [redacted] products and the unit was sent back to his local for pick up.  Due to the inconvenience and not being able to assess his unit; Conn’s agreed to honor his request and refund the service fee of $74.95.  We sincerely apologize to [redacted] for any inconvenience he experienced during this process.    If we may be of further assistance, [redacted] may contact our Customer Service Department at [redacted]  Kind regards,  [redacted]Customer Relations

Thank you for the opportunity to respond to [redacted] complaint.  We researched [redacted] complaint and found their issue has been addressed and resolved.  Our records show [redacted] was approved for an exchange on 9/03/15; he was issued a credit up to the...

original amount paid which was $579.99.  However, we found a replacement model was not available; therefore [redacted] received a refund in lieu of the exchange.  [redacted] was contacted on 9/22/15; she was informed the refund request was submitted and currently processing.  We ask that [redacted] allow 7-10 business days to receive their check refund.  We sincerely apologize for any inconvenience [redacted] experienced during this process.  If we may be of further assistance, [redacted] may contact Customer Service Department at 1-877-358-1252.  Kind regards,  Jana A[redacted]Customer RelationsConn’s Inc.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.  Our records show on 6/13/16, Mrs. [redacted] purchased a [redacted] side by side refrigerator with a 24-month Repair Service Agreement.  Mrs. [redacted] received a copy of Conn’s Return & Exchange Policy at the time of...

purchase.  Our Return & Exchange Policy state: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee and if your product fails while under the manufacturer’s warranty or Conn's RSA, Conn's Factory Authorized Service will repair your product according to these warranties.  Mrs. [redacted]’s refrigerator was delivered on 6/15/16. We researched Mrs. [redacted]’s dispute, and found that she contacted us on 9/10/16; stating the water flow was slow when dispensing.  The manufacturer dispatched a certified 3rd party provider to assess Mrs. [redacted]’s refrigerator; during the inspection, the technician found that the filter needed to be replaced.  Mrs. [redacted] disagreed and requested a second opinion.  On the same service order, a different technician went out assessed Mrs. [redacted]’s refrigerator and fixed the filter and waterline issue.  Mrs. [redacted] contacted us again on 1/02/17; stating her refrigerator was dispensing slowly.  A service call was scheduled; during this inspection, the technician found an issue with the waterline at the filter base.  On1/11/17, the technician, fixed the issue with the waterline and filter base.  At this time Mrs. [redacted]’s refrigerator does not meet the qualifications for an exchange.  Therefore, at this time we are unable to honor Mrs. [redacted]’s request to exchange her refrigerator.  Mrs. [redacted]’s refrigerator has been repaired under the Terms and Conditions of her warranty coverage. If we may be of further assistance, Mrs. [redacted] may contact our Customer Service Department at 1-877-358-1252.  Kind regards, Jana A[redacted]

Thank you for the opportunity to respond [redacted] additional comments.  Since [redacted] original response  was received on 7/11/16; we confirmed the problem with ([redacted]’s) [redacted] dresser has been addressed and resolved.  Our records indicate the damaged/broken draws were replaced and no exchange was needed.  As mentioned in the previous response [redacted] dresser was picked up and no delivery fee was attached to her invoice (please see attachment).  In regards to [redacted] delivery fee regarding her purchase [redacted]) we are unable to honor the request to waive/concession the delivery fee of $149.99.  As stated we have no records on file indicating the items delivered on 6/12/16 were received damaged and we do not have any service calls on file regarding those items ([redacted] headboard, footboard, rails, or chest).  If we may be of further assistance, [redacted] may contact our Customer Service Department at 1-877-358-1252. Kind regards,  Jana [redacted]

Revdex.com:
This letter is to inform you that Conns Appliance, Inc. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/30/2015 11:07:42 AM and assigned ID 10693778.
Regards,

Thank you for
the opportunity to respond to Ms. [redacted]’s concerns regarding account
[redacted]5034.  Ms. [redacted] stated she paid her
account off on August 3, 2015; however, the account remains open.
According to
our records, Ms. [redacted] called our automated system and received a...

payoff
quote of $201.86 and she made a payment on August 4, 2015.  Due to a system issue, the account remained
opened.  We are in the process of
correcting the error and closing the account. 
Ms. [redacted]
will receive a close-out letter within 30 business days of the account closing
for her records. 
We value Ms. [redacted] as a customer and sincerely
apologize for any inconvenience she has experienced due to this matter.Thank you,Cheryle S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[This agreement was signed before the store employees handled my tv and put it in my vehicle I have no way of know that the tv was not broken by the handling by store employees after being expected by me. I feel that this is bad business etiquette and I have been doing business with Conns for a few years now and until this experience I was very satisfied with the service I receive.
Regards,

[A default letter is provided here which indicates your acceptance of the business** response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Thank you for the opportunity to
respond to Mr. [redacted]’ complaint. We researched Mr. [redacted]’ complaint and found he
was contacted by the store manager on 8/21/15 and his concerns have been
addressed. Mr. [redacted]’ delivery for both the washer and dryer is scheduled for
8/31/15 as requested. We sincerely apologize for any inconvenience Mr. [redacted]
experienced during this process.
 
 
If we may be of further assistance, Mr.
[redacted] may contact Customer Service at [redacted].
 
 
Kind regards,
 
Dyeisha W[redacted]

Thank you for the opportunity to
respond to [redacted] complaint. Our records show on 3/15/15, [redacted]
purchased a ** microwave and floor model (sold as is) trim...

kit.
After further review and research,
we were able to confirm that the trim kit [redacted] received at the time of
purchase did not include all the parts to properly mount the microwave. After
unsuccessfully attempting to locate the parts for the trim kit, Conn’s agreed
to return the trim kit without the restocking fee. [redacted] later contacted
our Customer Service department and requested to return the microwave because
they could not use it without the trim kit. However the request was denied due
to the 30-day time frame to return or exchange the product had exceeded.
We spoke to [redacted] on 8/31/15
and informed her that as a gesture of goodwill, Conn’s has agreed to return
both the trim kit and microwave if items are received back in new condition. Mrs.
Israel is aware that she may return her items to her local Conn’s to initiate the
refund of $439.75 back to the Visa Card used to make the purchase. We sincerely
apologize for any inconvenience [redacted] and [redacted] experienced during this
process. 
If we may be of further assistance, Mr.
Israel may contact Customer Service at [redacted]
Kind regards,
Dyeisha W[redacted]

Thank you for the opportunity to respond to Ms. [redacted] concerns regarding account [redacted]3330.  Ms. [redacted] stated she provided a copy of her homeowner’s insurance and would like the insurance credited back on her account.  She stated she would like a price match for the television she...

purchased as it went on sale for Black Friday, and she would like the difference back.  Additionally, Ms. [redacted] stated she needed service on her television and wanted the television exchanged.   According to our records, Ms. [redacted] signed a 36-month retail installment contract on November 11, 2016. She stated she provided proof of insurance and would like the property insurance credited to her account. An insurance credit in the amount of $272.23 was applied to Ms. [redacted] account on November 30, 2016.    Ms. [redacted] also stated she would like a price match on her television as it went on sale for Black Friday.  Conn’s does not offer price match guarantees for our Black Friday or other holiday sales.    On December 17, 2016, Ms. [redacted] contacted us requesting service on her television.  On January 13, 2017, Ms. [redacted] television was approved for an exchange.  On January 17, 2017, Ms. [redacted] exchanged the television.   Conn’s values Ms. [redacted] as a customer and appreciates her for bringing her cocnerns to our attention.

Thank you for the opportunity to respond to [redacted] complaint. We researched [redacted] complaint and found that his issue is being addressed directly with the district manager to resolve this matter. We appreciate [redacted] for bringing this issue to our attention and we sincerely apologize...

for any inconvenience [redacted] experienced during this process.    If we may be of further assistance, [redacted] may contact us directly at [redacted]. Kind regards, Dyeisha W[redacted]

Thank you for the opportunity to respond to [redacted] concerns regarding accounts [redacted] and [redacted] stated her payment in the amount of $682.43 was pending with her bank and had not posted.  She stated she would like to pay the accounts with no-interest.  ...

According to our records, on November 1, 2016, [redacted] scheduled a payment in the amount of $682.43 on account [redacted].  This payment brought the account to a zero balance and [redacted] was not charged interest on the account per the terms of her no-interest financing promotion.  On October 26, 2016, [redacted] scheduled a payment in the amount of $1350.77 on account [redacted]  This payment brought the account to a zero balance and [redacted] was not charged interested on the account per the terms of her no-interest financing promotion.    We have included copies of [redacted] payment histories for her records.    Con’s values [redacted] as a customer and appreciates her for bringing her concerns to our attention. Thank you, Cheryle S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my issue. The facts they are stating are incorrect. Also, I am not a man. The mattress was delivered on 10/4 to me damaged after I was told I was going to have a new one, different from the one they got at the warehouse on 10/3. After an additional day, I still got a damaged mattress and was told I would've given a discount (word they used) as well as a new mattress after 3 days.  I am not interested in doing business with Conn's and want the mattress off my account completely. The fact that they can't get their business in order is ridiculous. 
Regards,