Alan J. Slobodnik, M.S.W.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  first of all I  never stated that  i was a ware it was as is I [redacted]  [redacted]  was never told or made aware  that it was as is.  In fact after calling another  Conn's store we found out Conn's had 4 still  in the box at there warehouse.  Myself and miss [redacted] where led to believe  it was the last television  in that model  period.  I would like to know  where is prof written  or verbally  told or give to Miss [redacted] or [redacted]. a copy  of Miss [redacted]'s receipt indicating  notthing stating  a as is  item or to be sold as is.  In my mind and Miss [redacted]'s mind, this issue  is not resolved. What we both are looking for at this time is written  apologies from corporate office  the store managers  and the sales person, to include  the hdmi cable and the 4 3D glass that come in the box with the television set.

Thank you for the opportunity to respond to Mr. [redacted]'s concerns regarding collection calls he has received.  According to our records, the telephone number Mr. [redacted] provided was linked to a Conn's account in error.  We have placed a cease communication on the telephone number...

provided.We appreciate Mr. [redacted] for bringing his concerns to our attention and sincerely apologize for any inconvenience he may have experienced due to this matter.   Thank you, Cheryle S[redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’ complaint.  Our records show on6/18/15, Mrs. [redacted] purchased a [redacted] side by side refrigerator with a 48-month Repair Service Agreement.  Mrs. [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of...

purchase and she also signed acknowledging that she was provided a copy of the Repair Service Agreement brochure and that she understood the coverage associated with the covered product.  Mrs. [redacted] elected to have her refrigerator delivered; which was completed on6/19/15.   We researched Mrs. [redacted]’ complaint and found she contacted us on10/19/16; stating her refrigerator was not cooling or freezing and leaking water.  A service call was scheduled; during the inspection the technician found that parts needed to be ordered.  After reviewing Mrs. [redacted]’ service order we found that the parts were ordered from the manufacturer; however the parts were on back order.  Our records show Mrs. [redacted]’ service was completed on11/18/16.  The technician installed a new tube and starter; once the parts were installed the technician tested Mrs. [redacted]’ refrigerator and found the unit was working properly.    In regard to Mrs. [redacted]’ food loss claim; we show on11/25/16her claim was submitted and approved for the max amount of $150.00.  As listed in Mrs. [redacted]’ Repair Service Agreement Terms and Conditions (No.2)Additional Coverages: Appliances: Verified food loss of up to$150 on refrigeratorsand up to $250 on freezers, per occurrence, over the term of the Agreement as a result of a covered failure.  This information can also be found on Conn’s website online athttp://www.conns.com/rsa-tc.   At this time we are unable to honor Mrs. [redacted]’ request for additional credit towards her food loss claim.  Mrs. [redacted]’ food loss claim was approved under the Ts & Cs of the Repair Service Agreement.   If we may be of further assistance, Mrs. [redacted] may contact our Customer Service Department at1-877-358-1252.        Jana [redacted] Customer Relations

Thank you for the opportunity to respond to Mrs. [redacted]’
complaint.  Our records show on 10/22/14, Mrs. [redacted]
purchased a...

[redacted] French door refrigerator with a (limited 1-year
manufacturer warranty).  Mrs. [redacted] declined to purchase any additional
RSA coverage for her refrigerator.  Mrs. [redacted]’ signed invoice
indicates at the time of purchase she acknowledged she was provided a copy of
Conn’s Return and Exchange Policy which states: A consumer has 30-days from the
date of purchase to return or exchange (electronics and appliances) with a
required 15% restocking fee.  Mrs. [redacted] elected to have her
refrigerator delivered; we show Mrs. [redacted]’ delivery was completed on 10/23/14.
 
After researching Mrs. [redacted]’ complaint we found she contacted
us on four separate occasions.
 
·        On 10/24/14, Mrs. [redacted]
contacted us; stating a grinding noise was coming from
the ice-maker.  We attempted to contact Mrs. [redacted] to have her
unit assessed but we were unable to get in contact with her, therefore the
service order was cancelled.
·        On 11/10/14, Mrs. [redacted]
contacted us; stating the refrigerator was not making ice.  A service call
was scheduled through the manufacturer; during the inspection the technician
found the ice maker needed to be replaced.  However, Mrs. [redacted] refused
service and her service order was cancelled.
·        On 2/03/15, Mrs. [redacted]
contacted us; stating the unit was not creating ice.  We attempted to
contact Mrs. [redacted] on several occasions, but due to no response her service
order was cancelled.
·        On 3/30/15, Mrs. [redacted]
contacted us again; stating the refrigerator was still not producing ice. 
A service call was scheduled through the manufacturer; during the inspection
the technician found the sensor light was on indicating the water filter needed
to be replaced.
 At this time Mrs. [redacted]’ refrigerator does not meet the
qualifications for an exchange under the Terms and Conditions of the
manufacturer warranty.  As a gesture of goodwill we have created a new
service order for a Conn’s technician to assess her unit; Mrs. [redacted] is
scheduled for 6/06/15. 
  
If we may be of further
assistance, Mrs. [redacted] may contact our Customer Service Department at [redacted].
 
Kind regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  I [redacted] and my wife [redacted] would like to be refunded of the proctection plan we purchased and would also like the protection plan to me terminated from contract. I have not spoken with any one from conns customer service I was informed by the manager at conns that handle was not covered under warranty however the sales associate Caleb stated that we where protected that's why we purchased. I would like fridge repaired or picked up as I don't want to pay for fridge or continue to deal with conns as I feel like I was lied to upon purchase

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Wednesday, May 04, 2016 6:38 PM Subject: complaint #[redacted]I do have recordings of most phone calls between me and Conn's. Once I suspected foul business practices I started keeping records for  a day in court. There is a questionable 30 day return policy in which employees allege contracts can't be reworked. After delivery of my merchandise I received a satisfaction survey in which I told the Conn's employee that I was not satisfied with the price of delivery and contract. I was just beginning to suspect contract not favorable to me. This call took place in september. Well within 30 days. In October I received another call where an employee mentioned the September and I proceeded to complain about the contract. I am 100% disabled. When I was able to make it to Conn's , I believe the second time, and speaking with the Supv who approved my contract and my contract complaints, and checking my credit then to see if I was actually eligible for the no interest on the tv, he would not accept payment as may confuse accounting when reworking contract. These reasons why I believe contract should be no interest, just for the tv. OR ANSWER THE QUESTION: HOW MUCH AM I PAYING ADDING TV AND DRESSER TO OTHER CONTRACT? I WANT TO REQUEST WE PROCEED TO CIVIL COURT AND LET A JUDGE DECIDE THE FAIRNESS OF CONN'S BUSINESS PRACTICES.
Regards,

Thank you for
the opportunity to respond to Mrs. [redacted] concerns regarding account [redacted]6330.  Ms. [redacted] stated that even though the items
she purchased were returned, her account remains opened.
According to
our records, Mrs. [redacted] refused the delivery of her product and...

the product
was credited to the account on November 10, 2015.  Mrs. [redacted] account remained open due to
the delivery fee.  As a onetime offer and
a goodwill gesture, we have credited the delivery fee to the account.  The account is in the process of
closing.  We ask that Ms. [redacted] please
allow 7-10 business days for the account to close.  Ms. [redacted] will receive a close-out letter
in the mail within 30 days of the account closing. 
We value Ms.
[redacted] as a customer and apologize for any inconvenience she may have
experienced due to this matter.  Thank you,[redacted]

Thank you for
the opportunity to respond to Ms. [redacted]s concerns regarding accounts
[redacted]7731 and [redacted]7732.  Ms. [redacted] stated
she overpaid her accounts, but has not received a refund for the overpayment amount. 
According to
our records, Ms. [redacted] submitted a payment in...

the amount of $1941.91 on account
[redacted]7731 on November 23, 2015.  This
overpaid the account by $167.34.  Additionally,
Ms. [redacted] submitted a payment in the amount of $1379.05 on account [redacted]7732
on November 23, 2015. This overpaid this account by $85.38. 
When a payment
is submitted for more than the amount owed, Conn’s must process the payment for
the amount submitted.  Once the payment
has posted and we verify the payment has been negotiated with the customer’s
financial institution, we are able to process a refund for the overpayment
amount. 
On December 14,
2015 a refund in the amount of $167.34 was processed on account [redacted]7731 and a
refund in the amount of $85.38 was processed on account [redacted]7732.  We ask that Ms. [redacted] please allow 10-14
business days to receive her refunds.  If
Ms. [redacted] has not received her refund checks on or before January 5, 2015, we
ask that she contact our customer service department at 877-358-1252 so we may
track the checks. 
We value Ms. [redacted] as a customer and appreciate
her for bringing her concerns to our attention. 
Thank you, Cheryle S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  Sent: Sunday, January 17, 2016 3:01 PM Subject: Re: You have a New Message from Revdex.com Regarding...

Complaint #[redacted]Dear [redacted] : This message is in regard to your complaint submitted on 12/28/2015 against Conns Appliance, Inc..  Your complaint was assigned ID [redacted]. You recently filed a complaint on the above mentioned company.  The last we heard from you the issue was not resolved.  Please provide us with an update and advised which items (if any) remain unresolved. Please complete and return it as soon as possible. Are the issues resolved?   No If no, what issues remain outstanding? No one has tried to reach out to me concerning a replacement mattress, but I'm sure they will be calling for a payment very soon. Did you ever file your case through the court system?  No I have no filed a case through the courts.   Signature: [redacted]  Date: January 17, 2016

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]’s concern. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. [redacted] may contact Conn’s regarding questions...

by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.    Ms. [redacted] has stated in the complaint: She contacted us for repairs on her table, chairs and sofa but we refused to fix her items; andShe is requesting a refund for her warranty.  Our investigation reveals that: Ms. [redacted] was approved for an exchange on her table only on 6/14/17. We have no records showing Ms. [redacted] has contacted us regarding any issues with her chairs since the date of purchase. Also, Ms. [redacted] is currently scheduled to have her loveseat assessed on 3/12/18; andMs. [redacted] may cancel her warranty at any time to receive a pro-rate refund as listed under the terms and condition.   Our records show on 7/4/15, Ms. [redacted] purchased the [redacted] Counter table top and leg, four [redacted] Cherry Counter chairs, two [redacted] Tan loveseat, [redacted] Tan ottoman and a [redacted] desktop. We show Ms. [redacted] elected to purchase a 48-month FurnitureGard Plan for her furniture.   We researched Ms. [redacted]’s complaint and found that she contacted us on 5/29/17 for service on her table top. A service inspection was scheduled for 6/8/17. The serviceman found the table top finish was damaged. Ms. [redacted] was contacted and made aware that her table top and leg was approved for an exchange due to the unit was deemed uneconomical to repair. Our records we no longer had the same table Ms. [redacted] originally elected; therefore, she was approved for an in-store credit to reselect any item in the store for up to $259.99. Ms. [redacted] contacted our customer service department stating that she was unable to find a new table that matched her chairs and requested to have her chairs exchange as well; however, Ms. [redacted] was informed that we were unable to issue an exchange for the chairs since she did not originally purchase the table and chairs as a set and no issues were reported with the chairs.   In regards to Ms. [redacted]’s loveseat we show she first contacted us for service on 5/29/17 stating the cushions were flat. A service appointment was scheduled for 6/8/17. The serviceman found that the seat core was slightly flat. After further reviewing the serviceman’s report and photos taken at the time of inspection, Ms. [redacted] was made aware that the unit shows signs of normal wear with everyday use which is not covered by the warranty. Ms. [redacted] contacted service again on 6/19/17 regarding the same issue. However; her service order was canceled after numerous attempts to re-assess the furniture.   We show Ms. [redacted] last service call on her loveseat was received on 2/12/18. Ms. [redacted] is currently scheduled to have a serviceman assess her loveseat on 3/12/18. Once the serviceman inspects the unit we can determine what further actions may be required.   Conn’s value Ms. [redacted] as our customer and appreciates her for bringing this matter to our attention.   Sincerely, Conn’s Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  on a side note, Not that someone should ever expect to be in a position like this but the company handled it the way you would expect a good company to do so. Very sorry about how we got to this point but I thank Conns very much for honoring their initial promises. Will gladly shop with them in the future.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on6/4/16, Mrs. [redacted] purchased a [redacted] Convertible Notebook and elected to purchase a 37-month Repair Maintenance Agreement Plan.   We reviewed Mrs. [redacted]’s complaint and found she contacted our...

service department on 6/13/16stating her notebook boots to hard disk failure error. Mrs. [redacted] notebook was sent to Conn’s service center on6/17/16; during the inspection the technician found parts were needed for repair. The parts were ordered through the manufacturer however; there has been a delay receiving the parts to complete the repairs. Therefore; Conn’s has agreed to issue an even exchange on Mrs. [redacted]’s notebook due to the delay. Mrs. [redacted] may visit her nearest Conn’s to initiate the approved exchange.   We sincerely apologize for any inconvenience Mrs. [redacted] experienced as a result of the service delay.   If we may be of further assistance, Mrs. [redacted] may contact us at1-866-765-1513.   Kind regards,   Dyeisha [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. After further review of Mrs. [redacted] service needs, Conn’s has agreed to issue an even exchange on her washer and dryer due to product failure. Our records show Mrs. [redacted]’s new washer and dryer is currently scheduled for delivery...

on 12/9/16. We appreciate Mrs. [redacted] for bringing this matter to our attention and we sincerely apologize for any inconvenience experienced during this process. If we may be of further assistance, Mrs. [redacted] may contact us at 1-866-765-1513.  Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond Ms. [redacted]’s concerns regarding account [redacted].  Ms. [redacted] stated she paid her account off, but it is still reporting negatively on her credit.   According to our records, Ms. [redacted] signed a 30-month retail installment contract on...

December 6, [redacted].  She agreed to have her minimum monthly payment due on the 6th of each month.  On August 21, 2014, Ms. [redacted] agreed to a settlement on her account.    Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove any negative credit marks or the charge-off status of the account due to payments not being made timely.  If Ms. [redacted]’s credit report shows anything other than “charged-off, settled for less than balance owed,” we ask that she please fax a copy of her credit report from one of the three major credit bureaus so we may investigate the matter further.   Conn’s appreciates Ms. [redacted] for bringing her concerns to our attention.    Thank you, Cheryle S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Your service policy clearly states that your company has 30 days to fix the product or a replacement will be issues. In those 30 days I called numerous times to check on service and to check on when the parts would be in. So by your warrant standards I should have received my replacement dishwasher the week of 12/26 or perhaps even the following week. Instead I had to wait 22 more days to receive my replacement. And had I waited for YOUR company to call me to inform me I had been approved I would not had received my replacement until 1/23, as I did not receive a phone informing me that I had been approved for replacement until 1/16- 1 hour before my dishwasher was already scheduled to be dropped off. It is appalling how bad your company treats its customers, especially those that are in good standing. On top of that I only believe I was approved for a replacement because of this complaint that I had filed with the Revdex.com. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The repair man came today and now the stove can't be fix it is the 4 time they try to fix it I would like them to replace my stove plus credit on my bill for the time lost where I couldn't use my stove
Regards,

Thank you for
the opportunity to respond to Mr. [redacted] concerns regarding invoice
[redacted].  Mr. [redacted] stated he was
supposed to have zero % interest on his purchase. 
 
According to
our records, Mr. [redacted] made a purchase on December 13, 2015.  That purchase was...

made through [redacted]
Bank.  Mr. [redacted] purchase did not qualify
for the no-interest financing promotion offered through [redacted] bank.  We have attached a copy of Mr. [redacted] signed
authorization accepting the terms of the financing through [redacted] bank.  If Mr. [redacted]’ has any additional questions, we
ask that he contact [redacted] bank regarding his account, as Conn’s does not
have access to any additional account information. 
 
We value Mr.
[redacted]’ as a customer and appreciate him for bringing his concerns to our
attention.  Thank you,Cheryle S[redacted]

Thank you for the opportunity to respond to Mr. [redacted]’ complaint. Our records show on 5/13/16, Mrs. [redacted] purchased a [redacted] mattress which was delivered and received on good order on 5/14/16.We researched Mr. [redacted]’ complaint and found the mattress originally...

purchased cames with a 120-day Comfort Guarantee Trial that is offered by the manufacturer as a one-time offer. We show on 6/24/16, Mrs. [redacted] returned to her local Conn’s to exchange her mattress as she was not satisfied with the model. Our records show Mrs. [redacted] re-selected the [redacted] mattress which was delivered and received in good order on 6/25/16. We contacted the store manager who stated Mrs. [redacted] was made aware prior to the exchange that the Comfort Guarantee is a one-time exchange offered by the manufacture and could not be exchange a second time. Conn's also display the manufacturer's 120-Day Trial on all qualifying mattresses as well as list the Terms and Condition online.Although Conn’s has a NO Return/Exchange on all mattresses, Mrs. [redacted] was able to take advantage of the manufacturer’s 120-day Trial. [redacted]’s Comfort Guarantee has a limit of one trial offer per each customer therefore; at this time we are unable to honor Mr. [redacted]’ request for a second exchange. If we may be of further assistance, Mr. and Mrs. [redacted] may contact us at 1-866-765-1513. Kind regards,Dyeisha [redacted]Customer Relations

Thank you for the opportunity to respond to Mr. [redacted]’s concerns regarding account [redacted].  Mr. [redacted] stated he had a promotion and it was lost.  He believes it should be reinstated.    According to our records, Mr. [redacted] signed a 32-month retail installment contract on...

April 24, 2016. That contract included our 12-month no-interest financing promotion (“cash-option”).  Mr. [redacted] agreed to have the minimum monthly payment due on the 8th of each month.    Per the terms of the “cash-option,” the “cash-option” is void if the minimum monthly payment is not paid within 10 days of each month’s due date or the unpaid portion of the total cash-option price is not paid within 10 days of the expiration date. Mr. [redacted]’s ‘cash-option” was void due to payments not being made timely on the account.  We have included a copy of Mr. [redacted]’s signed “cash-option acknowledgment page and payment history for his records.   We are unable to reinstate the “cash-option” due to payments not being made timely on the account.    Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.   Thank you, Cheryle [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Sent: Friday, January 27, 2017 3:36 PM Subject: Re: #[redacted]conns has never even called in attempt to pick up the entertainment center. I have tried to call the number attached in the message send back from them and it says its no longer in service/