Alan J. Slobodnik, M.S.W.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Tuesday, May 24, 2016 12:15 PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]Dear Revdex.com of HoustonI received an e-mail from Dyeisha [redacted] from Conn's Customer Service and she also left a voice mail on my phone asking me to call the customer service department in regards to the Revdex.com complaint that I filed. I have been on the phone for forty-five minutes and transferred ten times. I'm being told that there is no one with the name Dyeisha [redacted] working for Conn's. I'm also being told that the voice mail left on my phone was not left on my phone. This is the inept service that I'm dealing with.To address Dyeisha [redacted] response to my complaint I do not accept it because I went to the store and confirmed on video that this mattress is not firm.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Sent: Monday, April 03, 2017 5:03 PMSubject: Re: Your complaint has been receivedThank you for your prompt reply ! In the interim, Conns has replaced the section of furniture mentioned in my complaint. WOULD like to know if there are avenues to pursue if this is a recurring problem with this particular manufacturer used by Conns.Thank you very much for your interest. I believe they acted quicker once they Realized your agency would be involved in the dispute .Sent from my [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I 
[The sales associate at Conns lied and told me and my husband both that the bed frame we selected would work with the headboard  and was cheaper to purchase. This sales sssociate was lying to us or just didn’t know what he was talking about. I kept the bed frame so my 6’2” 270lb son  would have something to lay on. I am very unsatisfied with this decision. I want this matter resolved or I will hire an attorney. I also will contact every news station I can to put the word out about the [redacted] 
Regards,

Thank you for the opportunity to respond to [redacted] complaint. Our records show on 3/21/16, **. [redacted] purchased the [redacted] living room furniture which consist of three pieces (sofa, loveseat and recliner), [redacted] Trayer TV console and fireplace, a [redacted] 55” Smart TV and...

received a free 32” [redacted] TV with his qualified purchase. [redacted] delivery was scheduled for 3/26/16 however; upon confirming delivery time **. [redacted] informed the delivery team that the address was incorrect. **. [redacted] was made aware he would need to return to the store to provide the correct address and sign a new contract. **. [redacted] returned to the store on 3/28/16 to correct his information and was re-scheduled for delivery on 4/2/16. Upon delivery, the living room furniture and 32” TV was signed acknowledging the items were received in good order. However; the TV console and fireplace were reported damaged and **. [redacted] stated the 55” TV was the incorrect model purchased. We confirmed **. [redacted] refused the TV, console and fireplace which were returned to the warehouse. The sales representative cancelled the items from his invoice and a credit of $3367.19 was applied to his account.   After reviewing [redacted] complaint we have no records showing he contacted our service department regarding any issues with his furniture since the items were delivered on 4/2/16. **. [redacted] requested to have his furniture picked up and was made aware the furniture would be returned and processed as a voluntary repossession. We verified **. [redacted] agreed to the Terms and Condition of the voluntary repossession and his furniture was picked up by Conn’s delivery team on 6/10/16. Although **. [redacted] returned his furniture as a voluntary repossession; he is still be responsible for any residual balance. If we may be of further assistance, **. [redacted] may contact us at 1-866-765-1513 Kind regards, Dyeisha [redacted]Customer Relations

Thank you for the opportunity to respond to Mrs. [redacted]’ complaint.  Our records show on 1/03/14, Mrs. [redacted] purchased a [redacted] 39” LED TV with a 49-month Repair Service Agreement.  Mrs. [redacted]’ signed invoice indicates at the time of purchase she acknowledged she was provided a copy of the...

RSA & ACCIDENTAL DAMAGE brochure and that she understood the coverage associated with the product.  We researched Mrs. [redacted]’ complaint and found she contacted us on 8/09/15; stating the unit was not connecting to Wi-Fi.  We reviewed Mrs. [redacted]’ service history and found the technician deemed her [redacted] 39” uneconomical to repair.  Therefore, an exchange was submitted and approved on 8/18/15 under the Terms and Conditions of the Repair Service Agreement.  The Repair Service Agreement will transfer over to the new selected model.  Mrs. [redacted] was issued a credit up to the original amount paid which was $499.99 to re-select a new TV model because the original model was no longer available. Mrs. [redacted] has been contacted and made aware that she may use the approved credit ($499.99) as in store credit.  Mrs. [redacted] will visit her nearest Conn’s location to re-select and initiate her exchange.       If we may be of further assistance, Mrs. [redacted] may contact Customer Service at 1-877-358-1252.  Kind regards, Jana [redacted]Customer Relations

Thank you for the opportunity to
respond to [redacted] complaint regarding a purchase made under the name
[redacted].  Our records show on 
Roman";mso-hansi-theme-font:major-latin;color:darkblue">3/05/15, [redacted] purchased a [redacted] 40” Smart LED TV with a
(49-month Repair Service Agreement) and a [redacted] player with a (limited
1-year manufacturer) totaling $1,136.58.  [redacted]’s purchase was
financed through [redacted] Bank on a 36-month Fixed Payment Reduced APR; [redacted] signed his invoice and authorization page acknowledging his agreement
with [redacted] Bank.  [redacted]’s signed invoice also indicates at the
time of purchase he acknowledged he was provided a copy of the Repair Service Agreement
and that he understood the coverage associated with his [redacted] 40” TV. 
 
After researching [redacted]
complaint we found [redacted] faxed a Service Agreement Cancellation Request
Form to have the warranty on his TV cancelled on5/24/15.  Our records show on 5/26/15, [redacted]’s warranty was cancelled at a pro rata amount and a
credit of $201.54 was processed to his [redacted] account.  The total
warranty cost with taxes came to $238.14 less the $23.81 cancellation fee
$12.79 pro rata amount totaling $201.54 which was credited to [redacted]’s
account leaving him a remaining balance of $898.44.
 
After further research we
confirmed at the time of [redacted]’s purchase on 3/05/15; Conn’s were offering 0%
interest for 24-months on ALL ELECTRONICS $999 and up.  [redacted]’s TV
was purchased/sold at $699.99 which excluded him from the promotion we were
offering at the time of his purchase.  Therefore, we are unable to honor
[redacted] request.
 
In regards to [redacted]
returning his [redacted] player; his 30-day time frame to return or exchange his
unit with the required 15% restocking expired as of 4/05/15.  Therefore, we are unable
to honor [redacted] request to return the [redacted] player under our Return
and Exchange Policy.
 
We have included supporting
documents in our response.
 
If we may be of further
assistance, [redacted] may contact our Customer Service Department at [redacted].
 
 
Kind regards,
 
 
Jana A[redacted]

Thank you for
the opportunity to respond to Ms. [redacted]’s concerns regarding account
[redacted].  Ms. [redacted] stated she
scheduled a payment on August 5, 2015 in the amount of $107.23, but there was
and additional payment in the amount of $107.23 that posted on August 13, 2015
as...

well.
According to
our records, Ms. [redacted] scheduled a payment in the amount of $107.23 on August
1, 2015 to post to her account on August 5, 2015.  Additionally, Ms. [redacted] scheduled an additional
payment on August 12, 2015 to post on that date.  We have attached a copy of Ms. [redacted]’s
payment confirmations for her records. 
Conn’s as of
September 16, 2015 the check refund request was processed.  We will overnight the check via [redacted] to Ms.
[redacted] once it has been completed. 
We value Ms.
[redacted] as a customer and apologize for any inconvenience she has experienced
due to this matter.  Thank you,Cheryle S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[What you continue to fail to realize is that your store had the price of the [redacted] base incorrectly priced when I shown and subsequently selected. I did not alter the pricing on the sheet, YOU guys had it misprinted! For that fact alone is why the price should be honored. Not because I came back to the store to redo the documents; I only redid the docs because I trusted that Mike D. would have it taken cared of. I called immediately when I noticed it was incorrect and said that I would cancel the complete order. Your salesperson said that was unnecessary and that it would be handled, but that it would take a couple weeks. This wasn't my first purchase at this location but it is the last time I patronize any of your stores.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12388740, and have determined that this proposed action would not resolve my complaint.   We never wanted to buy a mattress in the first place, the sales man told me about the $149.99 charge when I asked him to look at the invoice after my credit card was already charged for it.  We never asked for a mattress, he gave us the delivery price for mattresses instead of what we were actually buying then claimed he made a mistake after my card was already charged but he did not rectify his mistake. thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
The the fraud department has not respond to my phone calls or called me back I've left numerous messages so the fraud department can call me at [redacted]
Regards,

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Mr. [redacted]’s concern. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mr. [redacted] may contact Conn’s regarding questions by...

calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.    Mr. [redacted] has stated in the complaint: He elected to receive a refund instead of exchanging his television but was informed that his refund would take up to 30 days;He requested a written statement which provide information regarding Conn’s refund policy; andHe is requesting to have an immediate refund or receive an exchange for the next model up.   Our investigation reveals that: Mr. [redacted] has been made aware that he may return his television and receive a refund in lieu of the exchange which may take up to 30-days depending on when the unit is returned;Although we are unable to provide a written statement; all refunds go through a standard procedure which may take up to 30-days (this is a estimated time of arrival); andOnce Mr. [redacted]’s television has been returned we can submit a request to expedite his refund check. However; we are to honor his request to exchange his television for the newer model at the same price.   Our record show 11/22/16, Mr. [redacted] purchased a 70” [redacted] TV and elected to purchase a 25-month Repair Service Agreement Plan.   We researched Mr. [redacted]’s complaint and found that on 2/7/18, his television was approved for an exchange due to the unit was deemed uneconomical to be repaired.  We show Mr. [redacted] contacted our customer service department on 2/12/18 requesting to receive a refund for the television in lieu of the exchange. Mr. [redacted] was informed that he would need to return the television to his nearest Conn’s and we would submit a refund request which may take up to 30-days to receive. Mr. [redacted] has been made aware that this is standard procedure and we will make every effort to issue his refund in a time manner.     Conn’s value Mr. [redacted] as our customer and appreciates him for bringing this matter to our attention.   Sincerely, Conn’s Inc. Tell us why here...

Thank you for the additional opportunity to respond to Mr. [redacted]’s concerns regarding his account.  Mr. [redacted] received one check for returning his Repair Service Agreement.  The other check that was sent to Mr. [redacted] was for an insurance reimbursement.  These checks came from two different departments; therefore, he would not have been notified, because they came from two separate requests.  Additionally, the insurance check was mailed to the address Conn’s had on file for Mr. [redacted].  He did not provide the updated address until he called to check the status of the insurance refund.  Again, if Mr. [redacted] has not received his refund check, we ask that he contact us so we may track the check.   Thank you, Cheryle [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s additional comments.  As mentioned in Mrs. [redacted]’s response; a service appointment was scheduled for1/30/16.  However, due to another scheduling conflict Mrs. [redacted]’s service order was cancelled and rescheduled.  As of 2/09/16, Mrs. [redacted] is scheduled to have service completed on 2/27/16.  Mrs. [redacted]’s sofa is ONLY covered by the manufacturer warranty; no additional Furnituregard coverage was purchased to review other options.  As stated in Conn’s Return and Exchange Policy: If your product fails while under manufacturer’s warranty, Conn’s Factory Authorized Service will repair your product according to these warranties.  Once service has been completed and we have the serviceman’s report; we will be able to determine what further action will be needed. If we may be of further assistance, Mrs. [redacted] may contact our Customer Service Department at 1-877-358-1252. Kind regards,  Jana A[redacted]











2/27/2016






Complaint

Dear Ms. [redacted],
On November 11, 2015, I opened an account with Conn's Home Plus with next day delivery/no interest for 12 months. I purchased a Sofa, Recliner, Mattress set with a free box spring and a TV. Upon arrival of the merchandise which was suppose to be
the next day ended up being...

several days. When they finally delivered the furniture they told me sofa was damaged and could not be delivered, the recliner would not recline and the box spring was also defected. I refused everything. I asked them, "Why
did yall even come if every thing was damaged?"
On November14, 2015, I went back in the store to make another selection and was told the sofa was not in stock. I now believe they knew I would not get next day delivery and they noted they gave me the run around concerning delivery date. I decided to
purchase a Medium [redacted] Set with free box spring which was on sale. A couple of days after the mattress was delivered, l informed Omar, my salesperson the mattress was uncomfortable and too firm
because I suffered from a medical condition [redacted] and Migraines, and could not sleep comfortably. He told me his manager said I had to wait 30 days before I could exchange for a more softer mattress set.
After 30 days, on December 14, 2015, I went into the Conn's Home Plus Store at [redacted] to choose a softer mattress set and was told by Carlos the salesperson (Omar was off) since the same mattress set was not
on sell anymore I would have to pay regular price. I told him I only wanted to exchange for the Soft [redacted] Set , "Why should I have to pay regular price for the same mattress when it was on sale when I opened the
account and why did they tell I could exchange after 30 days? I didn't think it should have mattered since it was on sale when I opened the account. He also said in order to get another mattress I would have to pay regular price run my credit again and get
a new contract. I told Carlos they could arrange to pick the mattress up but he wanted me to talk with the manager Tyrone who wasn't available but would have him call me. The manager never called but Omar, my original salesperson called me on
December 15, 2015 to tell me his manager told him I could not exchange and they would not pick the mattress up. I then called Conn's customer service spoke with Keshonda, she told me the [redacted] manufacturer has a no refund/exchange policy. Spoke
to Samantha with [redacted] 1-800-697-3259 today. She said their policy has nothing to do with Conn's policy. I told Conn's I didn't want a refund because my first payment was due on December 14, 2015 and they had
nothing to refund, all I wanted was a softer mattress after I was told I could do so after 30 days. I feel I have conned and frauded by Conn's Home Plus.
Thank you for reviewing my complaint because I fell I have been conned by Conn's Home Plus.
Sincerely,
[redacted]







Desired Resolution

Unspecified

Consumer Business Dialog

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
when they took the money they overdrew my account in the amount of 37.00 dollars which I feel they still owe me. I did get the one hundred and seven dollars and twenty three cents on 10/02/2015. They say they don't owe me the thirty seven dollars I say they do [redacted]

We ask that Ms. [redacted] contact us so we may validate the information so we may research your concerns further. If Ms. [redacted] would like to provide additional information by contacting our customer service department at 877-358-1252, we will be happy to research her concerns further. Conn's appreciates Ms. [redacted] for bringing her concerns to our attention.

Thank you for the
opportunity to respond to [redacted] complaint.  Our records show on 4/13/14, [redacted] purchased an [redacted] which comes with a limited 1-year
manufacturer warranty that expired on 4/13/15; [redacted] also
purchased a 25-month Repair Service Agreement w/Accidental Damage for
his [redacted].  [redacted]’ signed
invoice acknowledges at the time of purchase he was provided a copy of
the RSA & ACCIDENTAL DAMAGE brochure and that he understood the
coverage associated with the product. 

 
We researched [redacted]’
complaint and found he contacted us on 8/18/15; stating the [redacted] not
functioning properly.  Based on
the problem description we suggested for [redacted] take his [redacted] into
service.  [redacted]’ [redacted] was received
on 8/20/15; the technician inspected the unit and found it had a bad
motherboard which was causing the [redacted] to freeze and shutdown.  Therefore, an exchange request was
submitted and approved on 8/21/15 under the Terms and Conditions of the
Repair Service Agreement.  [redacted] was issued a credit up to the original amount paid which was
$429.99 to re-select. 
 
Although, we are unable to
honor [redacted] request for an even exchange; as a gesture of goodwill Conn’s is willing to offer [redacted] a $50.00 gift card to use towards the new purchase.  If [redacted]
declined to re-select; he may receive a refund in lieu of the exchange
under the Terms and Conditions of the Repair Service Agreement or [redacted] may choose to receive a store credit to re-select any (1) item
up to $429.99 under the Terms and Conditions of the Repair Service
Agreement.  Please be mindful
choosing this option will fulfill the warranty and will not be refunded
or transferred. 
If we may be of further
assistance, [redacted] may contact our Customer Service department at
1-877-358-1252.
 
Kind regards,
 
Jana A[redacted]
Customer Relations









           




 



















9/6/2015






Complaint

After having a queen mattress and box spring for over 8 years with no problems just old we were visiting this store not there for a mattress but they're having a managers sale on a queen set as is so we decided that the price looked right for the set. We take it home and set it up with our brand new...

bedding and it's looking really good and comfortable. After a week my wife developed this rash on her arms and eventually I did too. We kept trying to figure out what was biting us and this went on for a while until one night I was watching TV in bed and called my wife from downstairs and told her I killed a bug in the bed and we ignored it until it happened again when I saw bugs crawling on the bed and I called her again so that she could see them crawling on the new comforter, so we took all the bedding off and threw it away put clean bedding on and the same thing happens, so we look up bed bugs to see what they looked like and my wife took a picture of what was found in the bed and they were bed bugs so I called customer service and explained what was going on and they told me they didn't cover infestation and that my claim had been resolved via an email so I was to call and see what the resolution was so I did and they told me there was nothing that they could do. I was very upset with them and told them I was having to pay for something that I couldn't use mind you I just paid the second payment and have quite a few more to pay. I also told them that I would continue to pay only because I didn't want to mess up my credit but that I would take the mattress set and leave it at the door and they could dispose of it. Now we're forced to put our old set back on our bed so we can sleep back in our bedroom and not in our guest room good thing we had stored it and not disposed of it. No one told me when I bought the set that bed bugs was a possibility. I certainly wouldn't have purchased it had I known. I think it should be against company policies to sell floor models because of this possibility. I have purchased several items from Conns over the years and right now I'm very displeased with this store, customer service and the resolution. This account will be paid off and closed never to purchase another item from Conns.







Consumer Business Dialog

Thank you for
the opportunity to respond to Ms. [redacted] concerns regarding account
[redacted].  [redacted] stated she is
disputing the charge of the dryer on her account because it is not drying
clothes and would like the dryer removed from her account. [redacted] also
stated she...

would like all delinquencies removed from her credit report.
According to
our records, [redacted] signed a 32-month retail installment contract on
February 15, 2014.  This retail
installment contract included a dryer as well as other furniture pieces,
appliances and electronics. 
[redacted]
stated she called and reported that the dryer was not drying properly; however,
there are no service calls on file for [redacted].  If [redacted] would like to schedule service
on the dryer she may do so by calling [redacted] to schedule a service
call. 
[redacted]
stated she is disputing the cost for the dryer and would like it removed from
her account.  The dryer is outside the
return or exchange period; therefore, we are unable to remove the dryer from
the account. 
We are
obligated to report factual information to the credit bureaus and are unable to
remove the negative credit marks assessed on the account due to
non-payment. 
We have
attached a copy of Ms. [redacted] signed retail installment contract and payment
history for her records. 
We value Ms.
[redacted] as a customer and appreciate her for bringing her concerns to our
attention. Thank you,Cheryle [redacted]

Thank you for
the opportunity to respond to [redacted] concerns regarding her
account.  [redacted] stated her account
was supposed to be interest free; however, interest has been added to her
account.
 
According to
our records, [redacted] signed a 32-month retail...

installment contract on
September 26, 2014.  The contract did not
include our 12-month no-interest financing offer.  Although the
product purchased may have qualified for the 12-month no-interest financing
promotion, [redacted] credit did not qualify at the time of purchase. 
 
We are unable
to honor [redacted] request to remove the interest from the account.  We have included a copy of Ms. [redacted]
signed retail installment contract for her records. 
 
We value [redacted] as a customer and appreciate her brining her concerns to our
attention.  Thank you,Cheryle S[redacted]

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 6/27/16, Mrs. [redacted] purchased a Hewlett Packard Envy Touchsmart notebook and elected to purchase a 37-month Repair Service Agreement Plan. We researched Mrs. [redacted] complaint and found she brought...

her notebook into service 7/23/16 stating the unit would not turn on. Mrs. [redacted] notebook sent to the service center on 7/25/16; during the inspection the technician found a part was needed for repair. Upon installing the part, the technician found another issue with the motherboard and had to order additional parts to complete repairs. Due to the time-frame the parts would become available, Conn’s agreed to issue an even exchange on the unit. Mrs. [redacted] was contacted and made aware that she may return to Conn’s to initiate the approved exchange. Our records show on 8/11/16, Mrs. [redacted] processed her exchange and signed acknowledging she received her new unit in good order. We sincerely apologize for any inconvenience Mrs. [redacted] experienced as a result of the delay. If we may be of further assistance, Mrs. [redacted] may contact us at [redacted] Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on6/7/15, Mrs. [redacted] purchased a [redacted] side-by-side refrigerator and elected to purchase a 48-month Repair Service Agreement Plan.   We researched Mrs. [redacted] complaint and found she contacted...

our service department on9/14/16stating her refrigerator is leaking from the bottom and the ice maker is not working. A service appointment was scheduled for9/19/16; during the inspection the technician found parts were needed for repair. Once the parts became available the technician returned to Mrs. [redacted] residence on9/27/16and installed a new run capacitor and starter to complete repairs. We show Mrs. [redacted] contacted service again on10/1/16stating the unit it not cooling and ice maker still not working. A service appointment was scheduled for10/3/16; during the inspection the technician found a new part was needed. However; due to the delay Mrs. [redacted] refrigerator was approved for an exchange for up to $999.97 which is the original amount paid. Our records show Mrs. [redacted] re-selected a ** side-by-side refrigerator for $1299.99 which is scheduled for delivery on10/21/16. We also verified that Mrs. [redacted] food loss claim was received and approved for $132.00 based on the information she submitted.   We sincerely apologize for any inconvenience Mrs. [redacted] experienced during this process.    If we may be of further assistance, Mrs. [redacted]  may contact us at1-866-765-1513     Kind regards,   Dyeisha [redacted]